I recently used Ruby Oliveira for a mortgage on a new house. Given my previous experience with Wells Fargo, my expectations were fairly low. Ruby, however, knocked my socks off. Here's why:
1). She knows her stuff. This isn't her first rodeo, and no matter how hard I tried, I couldn't stump her.
2). She's on top of things. Like, almost to a fault. She's not going to miss a deadline, and she's going to make sure everything's in when it needs to be in. (If you've ever bought a house, you know how important this is!)
3). She's accessible. I could text or e-mail, even at odd hours, and I usually got a response within an hour.
4). Scenic Oaks uses a really cool system which keeps you apprised of where in the mortgage process you are and what's coming next. I was a bit skeptical at first, but found this to be quite helpful.
Long story short, I can't say enough good things about my experience with Ruby and her team. She's on top of her stuff and she's fun to work with too! read more