The staff were very friendly and accommodating when a member of our party was running late. They were helpful in getting them into the theater in a timely fashion despite us having their ticket. They were quick at the concession stand and helpful with refills, and the bathrooms were quite clean - a theater must! We enjoy this theater, and like watching movies everytime we visit from Texas! read more

Ruby Cinemas - Superman! - Cinema Near Me - Franklin, North Carolina

First time there since moving here in 2023. The movie was Devil Wears Prada 2. We went to an early afternoon screening at 1:30pm and were the first there. I purchased tickets online. The two guys working were awesome. Very nice, very helpful. Honestly this is the best time to go. Price wise and crowd wise. There were maybe 25 ppl there. The refreshments were great. The restrooms were very clean. The movie picture and sound was spectacular. For being a town of 4,100 people, Franklin really has a cool little gem of a theater. Will return and highly recommend. read more

The seats are so cosy and reminds me of the 80s and sounds amazing a little stinky but no problem read more

Ruby Cinemas - So cozy - Cinema Near Me - Franklin, North Carolina

The popcorn was great and my coke zero was amazing! The young man that helped us at the concessions stand was so nice. 10/10 experience!

Rather disappointed this last time around. It seems that they have now added a "Booking Fee" to purchase tickets. Thinly disguised way to just raise prices. read more

For the town of Franklin I'd expect a little bit bigger/nicer theatre, but as it is Ruby is decent. The outside is dated but inside they've done a few updates to modernize it. The staff could be a bit more enjoyable to do business with though. I think most of them are just high school kids working for gas money, so they could care less about customer service. But its not bad, just no personality or anything. Just pay us money and go away kinda dryness. The theater is fairly clean and the picture and sound are up to par of most movie theaters in the area. I do like that they let toddlers in for free! Or at least they did the second time I came, first time the guy never mentioned it when I paid for tickets. The second the girl asked how old my son was and she said he was free! So basically a decent theater with a good selection of current movies. But as Franklin continues to grow I'd expect a nicer experience than Ruby has to offer. read more

Ruby Cinemas - Cinema Near Me - Franklin, North Carolina

Doesn't look like much on the outside, but the theater is very nice, good sound, and very reasonably priced concessions. Owners were serving at concessions and very accommodating and kind. If you're local or visiting, this is a good place to see a movie. read more

The theater has gone though quite a number of improvements since it's been purchased by its new owner it is privately owned and independent. The prices Are at a very reasonable rate the staff is very friendly and eager to help you . And their concession prices are very cheap compared to other theaters . They also have the best selections when it come to movies. When watching a movie the sound and picture is always crystal-clear. read more

Ruby Cinemas - Quite the upgrades. Very nice and Pleasant looking - Cinema Near Me - Franklin, North Carolina

I'm giving them 4 stars because all the negative reviews are mostly true ( place smells fabreeze on the floor would go a long way) but where can you go during a matinee and buy 2 tickets, 2 large drinks, a large free refill popcorn and see a new release movie for $22.00? That's amazing! Staff was mostly nice. One guy behind the counter wearing a mask was rude so I'm chalking it up to a bad day.? Seats no the new recliners but very comfortable. We'll definitely be back. read more

Overall nice place! Went to watch Incredibles 2 on Father's Day and had fun! Super friendly staff and nice theaters!

The place stinks. Here to see Murder on the Orient Express and the smell in the theatre is horrible. Smells like someone threw up all over place. Nasty!!! To the management Can not imagine what your homes must be like if this is how you keep your business. CLEAN THE PLACE! read more

I love smaller, non-big name movie theaters and this is my favorite one! It's a 4 screen beauty which has kept its original outside look and made some newer, more modern renovations to the inside. Customer service at the snack bar was a 10 and the place was really clean and well maintained. Every time I come to Otto I always make sure I come to this movie theatre! read more

For a small rural town it is great. I prefer places that are not big chains. Prices are more than reasonable. I love it. If you prefer being a snob drive to Asheville! read more

Movie image quit working but sound kept going and then finally the stopped it altogether. Manager was asked to please rewind before restarting. When it finally restarted it just picked up about 10-15 minutes after where the problem started. Asked again for rewind and was told they were doing it. They never did. Missed key / best scenes from the movie (e.g. scenes alluded to in the trailer, etc.). Not even a "sorry", just excuses. I'll definitely avoid Ruby cinemas from here on out. read more

This place has a really nice vibe. They have upgraded their seats and it really makes watching movies delightful. movie tickets are cheap as well. The staff when asked about movies usually knew anything I wanted to. Know about a movie. read more

Ruby Cinemas is a small town theatre. It has 4 theatres. Nothing fancy but everything you need and the prices are very affordable.

This is our hometown theatre and is not meant to compete with larger theatres in larger towns, nor is it meant to impress tourists. With this said, some updating of the facility in terms of seating would be welcome. read more

This is a very small, crowded theatre in Franklin. This theatre feels like it hasn't been updated in over 20 years. There are only four small screens, so at any given time only the "really big" movies are playing. This place doesn't even take credit cards: cash only, which is really frustrating. read more

Cute little movie theater. Not the best but for the equipment they have it's not bad. They provide two theaters with a full snack bar and bathrooms. They keep the place pritty clean and the service is good. The best part is the cheep ticket prices. read more

Love Ruby Cinemas! They get most of the new releases, have decent prices, and great popcorn. Also only theater around with digital and 3D