This was a four or five star bus system for everyone until the government talking heads got involved and decided to force RTD to lease buses on less populous routes to private transportation companies. Now those of us who want to head west on the 17 are often left high and dry as buses operated by a French company whiz by without stopping at their assigned stops, and RTD moans, "No can do," when you call and ask them to figure out why on Earth these drivers think it's kosher just to skip a stop where people are waiting. Denver's buses- the ones people ride more often- are still well run and as clean as can be expected considering the amount of use that they get. Drivers are usually on time and fairly friendly downtown. Plus, if you ride the 16 late at night, you can sometimes find the crazy guy who is convinced he can grant wishes, and it's worth a try, right? Just don't try getting to Golden on RTD if you're on a tight schedule. read more

We don't have a car, so RTD has been helpful. We can get most places we need to via RTD. The light rails are usually on time; the buses are traffic dependent. I do have some complaints: no credit cards taken, pretty expensive for short rides, sometimes the bus stops are really far apart from each other. I also wish more of the bus stops had the bus schedule on them. If you didn't plan your trip ahead, it can be annoying trying to figure out how/when to get where you're going. (When I visited Seattle, they had bus stops everywhere and most of them had the schedule there, too.) However, it works enough that we haven't considered getting a car. So as Yelp says for a 3 star rating, RTD is A-OK. read more

I am an Express bus traveling; to and from work. Unfortunately, I cannot rate RTD (buses) has highly as I had with the Light Rail system. I have experienced more problems with buses than light rail by far. Mostly due to dependability. Market Street Station NEEDS to do a better job sharing information when buses are delayed or cancelled. It cannot be a surprise when you know buses are delayed in traffic or broken down. Share that info with travelers. read more

Yesterday (7/24/18), I was trying to get on the 225 eastbound to Lafayette from the Broadway and Euclid station in Boulder. As I was getting on the bus, the driver decided it would be cool to stop me and harass me about my bus pass. He said it can't be a "discount bus pass" unless I'm a high school student or a senior citizen. He kept trying to argue with me about it so I decided fuck it and I'm just gonna get on another bus. So he said "good luck" as if he didn't think I would be able to, but right after that I got into the dash. So jokes on you. I filed a complaint so I hope he gets penalized at least for his behavior. read more

Since I have stopped driving, 3+ years ago, I have depended on RTD to get around to this and that. The system is amazingly easy to navigate, get nearly anywhere need to go with occasional shoe leather. My wife will get me home from Central Park Station when necessary according to her schedule. My nearest bus (#62) stop is a 7 minute walk from the house and then I am at the A commuter rail station. Thanks RTD Denver for a wonderful experience, quality of life for people with low vision problems! read more

Friendly and accommodating Drivers! I frequent the 402L in Littleton/Highlands Ranch. Specifically the drivers yesterday morning (12/31/2018) and also on the morning of the 28th were friendly, and courteous. Great Service, thanks! read more

I would like to suggest that you guys put a platform and a bench along with a trash container at 68th and Sheridan, west side. People are currently tipping over the apartment finder box to sit on and throwing trash everywhere. I have spent years cleaning up trash along Sheridan and 68th avenue. The biggest contributor to the problem is your Bus stop. Thanks for your consideration. Pat Daley 6789Zenobia Loop Westminster Co. 80030 (303) 657-9939 read more

Absolute trash. Either the bus is late or ridiculously early. And that's if it shows up. Useless service

More often than not the drivers have the worst attitudes and do not have very well manner driving skills either. Nine times out of 10 they slam on their brakes and jostle you around don't even stop at the stops they stop half a block before or after the stop and don't even stop when you request to stop. Bus systems hard enough as it is to have to deal with without the bad attitudes and the horrible stopping read more

I used the light rail and bus during a recent week-long stay in Denver and was very impressed. By using the app to see the bus and rail schedules, I never had to wait longer than 10 minutes. I took it to and from the airport, out to a suburban mall and even downtown at night and every time the driver was courteous. The all-day passes were a great value. I do wish there had been more weekend options to get out of the city (Golden/Boulder), but for that I was able to rent a car for just $19 from Enterprise. I wish there had been a better explanation of the system at the airport itself. It wasn't clear to me that I could have just bought my ticket through the RTD app --there was a long line to use the ticket machines so I missed the train. I could easily have gotten it had I just paid via my phone without waiting. Perhaps there was signage that I missed, but I sure didn't see it if it was there. read more

Over time RTD has removed seats in the stations on the buses and at light rail stations. Now they pester people who aren't sitting in the seats. If they had enough people wouldn't be sitting on the floor and on the ground. I was at a light rail station near Mile High Stadium and only saw 4 seats for 2 at the most. That's ridiculous. I get downtown and sit down on the ground outside of Union Station and the security literally said: "You aren't doing anything wrong but I need you to move on because RTD doesn't like people sitting on the ground." Uh, there was literally grass where I was sitting. I happen to like sitting on the ground. I then watched him shoo everone off the seats outside the Union Station doors that go around the plants. Gotta say I'm pretty pissed off. Been using RTD for years with all their issues but this seems extreme. read more

RTD = Reason to Drive I very happily stopped using the W Line lightrail back in 2016. Why? 1. Inconvenient, and too many stops. What good is the train when it takes twice or three times as long to get where I am going than if I drive? 2. For the W line, RTD logic is to use 2 train cars at peak travel times (think rush hour when everyone and their mother is leaving work), and 3 when it's not busy. Every other line seems to have 3 by default, and sometimes 4. 3. Too many times where the train would show up and leave a minute earlier than it was supposed to per schedule. 4. Pricing is stupid. When they changed to 3 zones and hiked rates last year, I started driving up to the farther away W line to get the cheaper Local pricing, instead of using the much closer Littleton C and D lines which became Regional. Huge difference between $99 and $171 per month. 5. Got tired of being packed in like sardines. 6. When I was leaving work to go to the lightrail at Union Station, RTD would have 4-5 buses going towards Civic Center on 16th Street, and absolutely none going towards Union Station! IT was ridiculous and would result in missing the less crowded 3 car trains, and making the much more crowded 2 car trains. Done, have happily avoided using RTD for a year now. People say public transit helps reduce the stress from driving in traffic. Maybe. I got tired of being packed in like sardines. For me that was far more stressful than driving in traffic. At least I am alone without my personal space and senses (smell, sight, touch) being violated. read more

I feel for the young man who was shot after being robbed of his cell phone. I was threatened with bodily harm by a person on the "0" route. Informed the bus driver only to have him shrug his shoulders; next called RTD and was told to report to the driver and when I told them I had already done that to no avail. I was then told to call the police, which I did and was told by a DPD representative "the police don't have time for this." And obviously you have to be physically assaulted before the police respond, if they even do. Maybe RTD should print up signs that read "Ride at your own risk, 'cause nobody is gonna help you should you be threatened or attacked." read more

Ya know i've read a lot of negative comments about the RTD system, even once from a security guard who inplied the light rail system wasn't very Ya know i've read a lot of negative comments about the RTD system, even once from a security guard who inplied the light rail system wasn't very efficient. I beg to differ. Yes, it's true that the buses dont always come on time. Sometimes they do but often they are 10-15 minutes late, especially bus 44. The buses on Colfax, on the other hand, are simply amazing in coverage, and they run all night. I think the bus and light rail system, overall, are superb. They take me everywhere i need to be...it's a great system, and a superior system compared to that of RTD in Sacramento, California. read more

I was using the 61st and Peña station for the RTD. On the website it says that it requires for you to pay before getting on the airline. So to do the right thing I paid for four tickets for me and my boyfriend to get there and to get back from the airport. We left on a Sunday and came back the following Saturday. A week apart. The ticket inspector was on my side of the train in my section for both ways. Not once was I asked to verify my ticket to ride the train. I spent about $40-$45 on these tickets in which I technically did not need to pay for since there was no checking for them. I asked multiple people on the bus if they had paid for their ticket and they responded with no, so I got scammed out of my money. I called the RTD customer service care and spoke with an employee as well as the supervisor and both continue to tell me that I paid for the service that I use so I could not get a refund, yet failed to acknowledge that I was not asked either time if I even had a ticket let alone or the other 50 or so people that I saw on the train with me each time did they pay. Since I was not asked for my ticket, there were plenty of people on the train that did not pay for a ticket, and not a single person was checked for a ticket as far as I could see, I should've been issued a refund. I could've very well gotten on that train just as everyone else without paying yet I was charged $45 while other people were allowed on free, and there were some sus people on there as well. I suggested that they speak to the A-line inspectors and even gave me a half refund since I paid for four and did not use a single ticket. I will not be using the RTD again for the specific reason. A half refund should've at least been given but I was not given any type of compensation for my pay and efforts. I am a college student who did not have these funds in the first place. I spoke with the inspector, customer service representative, and their supervisor all with politeness and had my time wasted. This also means that my safety was jeopardized because there were people on the train who did not pay and therefore I did not receive the service that I paid for like the supervisor insisted that I did. read more

So sad, when I really needed a ride, the bus driver just drove right past even though it was a designated stop and time. Ended up walking all the way home...a little disappointed read more

RTD will make you Hate Colorado! Never seen a driver let a person run three blocks to catch the bus and make the whole bus late to the train! This is normal for RTD see it every day, going to go buy A car!! read more

FYI, a "day" pass, is not really a day pass. No matter what time of day you buy it, the pass expires at 239 am the next day. It's not like the REAL day passes in San Francisco, Seattle, DC, Detroit and Ann Arbor that are good for an actual 24 hours. That is one reason why the one star review. Another reason is they sub contract out their fare checking to a private security company, and their security guards have severe delusions of grandeur; they are very rude, condescending, and a pain to deal with. The security company just last year had a group of guards beat a homeless man so hard they caused him permanent brain damage. This was covered by local news and yet RTD still employs these guys, another reason for my one star rating. If you can, take the buses and avoid the the trains to stay away from the security guards. There are WAY too many guards that are employed with serious bully complexes. Seattle I would see guards checking fares maybe one out of every five to ten train rides. Here it's more like one out of two or three train rides. read more

The worst transit ever!!!!! Always late , rude ass people who dont know nothing about anything pertaining to scheduling ,only how to be sarcastic as hell and think its funny when the trains dont show at 1 in the morning when people are just tring to get home!! Super frustrated with this damn company and their sucky ass service!!! read more

I have an RTD CollegePass and commute from Denver to Boulder several times a week, so I have become increasingly familiar with the RTD system, particularly the regional busses. For the most part, the bus drivers on the BMX/BX/BV route are suprisingly pleasant--I've definitely experienced a few disgruntled drivers but they seem to be few and far between. The busses run quite frequently throughout most of the day and hourly in the late evening. Although the departure times are generally accurate, it seems that RTD has in no way accounted for contstruction delays and heavy traffic on Rt 36(that has been going on for over a year) in their estimated arrival times. Of course, RTD is not entirely to blame for this. I don't expect them to miraculously predict fluctuations in rush hour traffic and provide me with a completely accurate arrival time for each trip. I'm just saying, if a bus is CONSISTENTLY arriving to a destination 20 minutes late, maybe it's time to tweak the time tables a bit? As much as I appreciate RTD saving me from the hassle of driving in rush hour, there's not a whole lot else I can say about them that's positive. The fact that there is no fully functional train system in the Denver metro area is as pathetic as it is appalling. Yes, there is the light rail....that serves a very small portion of the total area. I am specifically referring to RTD's painfully slow, extraordinarily costly endevor to create the "Northwest line" which will (theoretically) some day connect Denver to Westminster/Louisville/Boulder/Longmont. Some day. Maybe it's because I'm from the tristate area, where you can pretty much take a train(or subway) to any given part of the metro area, but I cannot comprehend how a system like FasTracks Northwest rail is not already in place-- nevermind the fact that RTD's projected date is now at 2042. I mean, isn't that how the West was founded? Railroads? I wish RTD would spend their money completing useful projects instead of throwing away millions on things that, when it comes down to it, are not particularly useful. As another reviewer mentioned- the automated response system and the card reader. Sure, it's convenient to swipe my card... but was it really necessary? At all? The drivers are still supposed to verify the picture on the card, I don't even see how it would save time. And is it really that hard to train your employees to call out the stops on the bus? Especially when the alternative is pay exorbitant amounts of money to install a robot voice on all the busses? Apparently so. RTD likes to advertise their award for best transportation agency in 2008 on the side of their buses. Maybe they should stop embracing their past and figure out their future. read more

I moved recently and switched bus routes and things have taken a turn for the worse for some reason. Almost daily, it seems there is a new bus driver who needs instructions on where to go and where the stops are. This happened every once in a while on the 44 and 38, but not almost daily like the 20. Just last week, the driver got on the freeway going in the wrong direction. My morning bus ranges from 5 minutes early to 5 minutes late but my afternoon buses have come as early as 10 minutes before the scheduled time to 25 minutes after it. For a bus that runs every half an hour, it's a pain in the ass. My bus should drop me off outside my office at 8:04am and it's usually 8:15-8:20am even when it DOES pick me up on time. There seem to be a lot more drunk people on the bus that we pick up at the Colfax Transfer Station. They're not quiet and they don't keep to themselves in the slightest. The drivers seem less helpful too. Now that I sold my car, I'm trying to bus downtown or everywhere more often, not just for work, and I'm generally on new-to-me routes. On Saturday, the bus driver (after picking me up 10 minutes late) had no idea where his stops were and wasn't afraid to tell me that either. He also wasn't afraid to deny a passenger's son a transfer because he forgot to ask right when he got on board the bus. But he gave his dad one. It was weird. I'm disappointed that RTD is a lot less reliable schedule-wise because it makes two-or-more-route-rides pretty challenging and long. But it beats sitting in commuter traffic or paying to park downtown every day, so I will keep sucking it up and cross my fingers for less turnover. read more

I left my wallet on the bus and pretty much wrote it off as being gone. Canceled my cards and everything. 3 days later a got a letter from RTD that it was at the lost and found. I picked it up . . Still had cash in it. Thank you and great service! read more

I love the bus, I take it almost everywhere! Most routes are pretty prompt, the 0, 10, 20 & 15 are pretty great on time. Beware if you ride the 6 though! That one is ALWAYS late, which is especially hard when it only comes every 30 minutes & you have to decide between being ridiculously early or a bit late because the bus is never on time. read more

For the 5th consecutive time this winter I'm stuck waiting on the next bus after the west bound 20 bus decides to make their own route completely bypassing my stop. At 17th and Federal. Please take note. If you use this stop you're better of going up to Irving or they'll pass you by. I have an Eco pass and I've used RTD for 5+ years but this is where I draw the line. I'm starting the day 1hour late for a meeting and I've been standing in the cold for an hour. Thanks RTD, you've made a driver out of me again. I hope your bus breaks down! read more

Yesterday I was on the 16 bus and a lady and her boyfriend got on while they were having an argument. The bus was stopped behind traffic at a stop light and the man demanded to be let off the bus. Instead of trying to yell over the man and woman the driver, a young Hispanic gentleman, decided to block two lanes of traffic and put the front of the bus on the sidewalk to let the man out. The man left just prior to a domestic I am positive. The driver's quick thinking averted abuse on his bus and to the woman. This was above and beyond what anyone else in that position would have done, he knew what he was doing I am sure. My upstairs neighbor also had a man follow her on and off several busses whom she did not know at all, he kept trying to talk to her and she found this offensive. She get on the next bus, explained the problem to the driver and the man was not allowed to follow her on that bus. Again, this is above and beyond the call of a driver to be able to avert a possible disaster like this but they did so twice. read more

Those of you who bag on the RTD should spend a weekend using MUNI in SF. RTD blows doors on it. The trains run on time, are clean and - if you forget your ticket - you won't get a ticket, you get a polite warning. I am a big fan and hope the city continues to expand the rail lines. read more

I ride the bus because it's convenient, moderately comfortable and I can read. That's when it's on time. The 20 is NEVER on time. Thus negating the comfort and ease. The frustration is it picks me up almost at my front door and drops me off right at my office. The challenge? I never know when as it's never close to the "published" schedule. read more

I travel around the US and have the pleasure of trying various regional transportation systems around the world. unfortunately the one for my hometown is overpriced, unreliable, and not convenient. hopefully in a few decades it will be. read more

The Services are mostly on time, but a little over a week ago I was going to ride D line from the Convention center station to my bf's place for a overnight hiking trip, I got to the station around 12:45PM and bought my ticket, waited for 10 minutes and no train came. The sign shows the train was running on schedule so was the RTD mobile app. There was no employee at the location, or any posted signs indicating otherwise. There were at least 6 ppl on this side of the platform waiting for trains. Then a woman with a little girl walked by and telling everyone the train was not running because a repair work at the next station ran overtime. Then another man walked pass and saying there's a bus running and it is somewhere near the next station. At the time I was already running late and I had to go back home, get my car key and drive. By then the electronic sign at the station started saying expect delay for up to 45 minutes. I called RTD the next Monday, then a week later, someone called and left a voice-mail saying they were sorry for the delay but they had signs everywhere and announcements running so I should have been able to take the bus and still get to my destination. There was absolute no signs anywhere in the station and I was not the only one being misinformed. RTD is not doing what it should do, at least put an employee there to let people know the problem. Not only did they wasted my time but $4 ticket for not getting any service. Unacceptable!!! read more

Light rail to the airport is the way to go. Worried about safety? Don't be. Security personnel are plentiful and they're so incredibly nice! They give directions, help passengers, and even joke around a bit all while taking their jobs seriously. Makes the experience more enjoyable. read more

I ride into downtown every work day. For the price of an eco pass it's worth it. Yes it doesn't always run on time. Yes some of the bus drivers suck. Either not signaling, accelerating too fast, breaking too fast, etc.. But a vast majority do their job well. One of the things that does drive me crazy is that the park and ride that I use almost always fills up. And has been filling up for years. I don't see why they won't build a parking garage to make space. read more

Well, I ended up having to come home yesterday on the bus only a couple of blocks and had to pay six dollars for a regular transfer and the boss driver for the 15 ltd rude and inconsiderate and wanted me to pay another six dollars for a day pass when that was what I wanted in the first place. He was fairly threatening to me and everything. The people I talked to on the phone were no different when I tried on the phone to actually resolve my issue on the phone. All in all a really bad experience. Most the drivers on the 15 ltd route need to be retrained for customer service as well as those in the phone department taking calls. There's absolutely no customer service anywhere and everyone from the boys driver to the people I talked to were really self righteous. I need a reimbursement for that money I spent for a regular transfer and they basically blamed me for me not knowing what I should be doing and basically said tough and that they didn't think they were going to reimburse me for it. Hope they do the right thing. Only reason I give a two star instead of way less than one was because there's this older black guy that's a driver that recognizes me and actually gives a little with me getting on and such and he's understanding. Other than that rtd needs an overhaul for the whole off the 15 ltd route read more

RTD.....On some days you hate their guts and on others you like them just enough to not want to kill them. No I'm not talking about teenagers, but our lovely transit service. RTD I admit operates a really good public transit system. On occasion I catch the bus up to Boulder for work and on those days when traffic is heavy due to texting while driving teens running into to the back of someone causing a backup miiles long, it is comforting to know that eventhough I'm still sitting in stopped traffic, that I'm not burning my fuel and I can actually sit back and relax a little. Unless somebody has their knees up into my seat so I cant push it back. UGGH! Besides I can read the paper or catch up on some much needed sleep on the bus. If it snows, then thats more sleep for me as not only traffic comes to a complete standstill, so does RTD. The Express buses at least on the B/BX routes all become local, stopping at every freakin park and ride along the turnpike/36(for you non-locals). But it could be worse now couldnt it? Somedays I dont feel like driving home from work so I will park my car at the Table Mesa park and ride, which has an police substation onsite and catch the S, or the B buses from there. It's one of the conveniences of RTD and of living downtown. Overall RTD does a decent job of transporting people to their destinations on time, be it on the bus or light rail. Skyride to DIA is great and beats having to pay for parking. And despite the ever increasing costs of FasTracks, they are a sure way to beat stress on todays highways. read more

RTD fraudulently sends fines to people for parking at their free park and ride. In the last 5 months i got 4 fines that i kept my car at the Table Mesa park and ride for several days in a row. I live in Boulder and commute to Denver. Gave them proof that i was out of the garage. They claim i need to call them and go to denver and waste my time to defend myself. They take a random picture one day and a random picture another day and they claim you were there between those days. read more

Having ridden MARTA in Atlanta and DART in Dallas RTD is really inefficient and poorly managed having the highest priced service with the least reliability, safety and service. RTD executives should ride these other transportation services to learn how it should be done instead of trying to milk taxpayers for poor service. read more

Light rail to dia is great...when it's not having issues and running way behind. For people who depend on it to actually run on schedule it's a waste of money. It's pricey when everything is running as it should be, but the fact that you still have to fork out $9 for a train that is 30 minutes late is just ridiculous. read more

If you're thinking about taking the AB1/2 bus to/ from boulder don't..... the last thing you want after 6 hrs of delays is to wait an hour for a bus. This is so unreliable. If it came every 15 min like the denver train or every 30 even, it would save mass tears, expletives and frustration. Until then...... literally f**K this read more

The policy stinks. Even if you have a valid, paid-for pass, you can be penalized for not swiping it. Failure to tap or to select the correct service level may result in the following: * First Offense: Rider is issued a warning * Second Offense: Seven Day suspension of card * Third Offense: Thirty Day suspension of card * Fourth Offense: Pass is confiscated and suspended for the remainder of the calendar year and refunds will not be issued. Riding the train without a paid fare is a crime. Failing to swipe a valid, paid-for Eco Pass is not. Come on, RTD, don't be evil. Encourage your customers to swipe their pass through positive reinforcement and having more readily accessible validators, not by threats of punishment. I understand RTD wants to collect data on how the passes are being used, but penalizing customers for not giving you marketing data is bad business. Why don't stores just start kicking people out for not answering the question, "How did you hear about us?" Also, because the validator machine is set to "regional" by default, I just swipe my pass and jump on the train, even if I'm going only one stop. That way I know I'm covered and I don't have to fuss with the buttons. I think many others are doing the same thing, so RTD is not collecting accurate usage data anyway. And then they're penalizing their customers on top of it. Not nice. read more

I am grateful that we have a public transit system and cannot wait for the expansion of the lightrail, however I am not a fan of the bus! Weekday mornings are fine because they are running every 10/15 minutes, but I'm learning that afternoons are increasingly unreliable. I've also learned the hard way to avoid taking the bus altogether on the weekends! I have the RTD iPhone app that I depend heavily on for accurate route schedules, but have discovered that either the app is consistently wrong or RTD just blows in general. Or both....either way, there have been several occurrences where I have been left stranded on a Saturday or Sunday when waiting on a transferring bus because they didn't show up at all. I expect them to be late, or even wicked early, but to not come at all??? I even subscribe to the rider email alerts, but each time this has happened there was no explanation. They can use a lot of improvement in many areas, but I love the lightrail and wish that it was an option for my daily commute from Cap Hill to the Highlands. I can't wait for the weather to warm up so I can ride my bike, bless those souls that brave the cold on 2 wheels in the winter! Not this girl... read more

Rtd is handsdown one of the worst companies out there.If I could give them Zero stars I would.Everyday I am left waiting 30 minutes at the Oxford trainstaion because the 51 buss driver leaves early and that's OK with RTD because all schedules are approximate.So if your train arrives at 4:29 and your buss is suppose to leave at 4:31 but decides 4:28 is close enough then that's OK with RTD.I can't believe our tax dollars helps subsidize this joke of a transportation system.Do yourself the favor and look into car sharing or car2go and save yourself some time and money read more