Parents and I visited Las Vegas, from Washington State and California. My mother and I, are both x BFT Transit drivers. We were not impressed with the level of customer service from either Transit Drivers nor Transit Police. Neither want to talk to you lacking simple customer service skills. Hotel customer service informed us to take the Deuce bus to see Las Vegas strip. Trying to ride the Deuce bus from 4th & Fremont paid with CCard, Driver doesn't give out transfers. Driver pointed to kiosk to purchase $8 24hour pass. Driver said get off I got to go. So I have to dispute that bus fare with my bank to get the funds back. Did enjoy the trip southbound on the Deuce bus along the strip. Major disappointment, no ADA announcements. Didn't know you need to get off the bus at the Las Vegas sign to catch the North bound Deuce along the strip. Ended up at the transit center. Driver said everybody off and then the driver disappeared. Spoke with transit police standing outside the bus, trying to get directions going back to 4th & Fremont. We got directed to another bus that was not the Deuce bus. This had got us totally lost. We got to a part of the city we didn't care to see. RTC lacks adequate customer service from both their drivers and the transit police. So very sad. read more

RTC Fixed Route Services - RTC Website Statement - Public Transportation Near Me - Las Vegas, Nevada

Left me stranded for walker that would not fold up, and no room multiple times up to 3 hours to get a single ride as buss pass express. Then no wagon for groceries. ADA I am disabled but this means nothing to this company.i get reduced fare but when pass stops working they won't honor them even when it is there equipment fault and now they want to ease the prices.. read more

I've lived & worked all over the nation, and I've never seen a worse public transportation service, anywhere. Expensive, unreliable, not even an attempt to synchronize routes, which appear to be random. Just another private/public scam to make a corporation and the politicians they own even ticher read more

I would rate 0 if I could. Drivers have little to no care for their passengers, and are consistently late. At this point, the only roadwork excuse is on Maryland. Otherwise, why are all these drivers so late on this route? My job starts at 7, and I consistently get to the bus stop on Sloan at LEAST 20 minutes earlier. Why am I consistently late to work and scared of losing my job because the RTC or Transit says my bus will arrive in 15 minutes, but I am constantly getting delayed. Either you guys need to clean house or retest your drivers to see if they can still pass an assessment. Also, why is it the few times I've fallen asleep on the bus due to the heat and late work hours, the transit security LOVES to come and wake me up otherwise "I will be removed from the bus" but I can see dirty, shoeless, and homeless people literally going to the bathroom on themselves yet I'm at fear of getting kicked off just because I'm tired. Your security guards should be willing to help US, not the one making the bus A miserable experience. Also, why are drivers letting people on the bus without paying and said person smells like sewage?!?!? Get it together. read more

This is the worst bus company in the nation. Not reliable at all. Will tell you bus is arriving at 11:21 and it won't show up till 11:45. The app is no better, just keeps increasing the time. Nothing is accurate and half the drivers have shitty personalities read more

We wanted to try something different to park and get to a Raider game without paying the high event parking prices or using Uber or Lyft. We used RideRTC for the game day shuttle from the M to the stadium. It was super easy. I used the App and my husband just tapped to pay when he got on the bus. Yes, we would use this service again and may use the bus more often when we are in Vegas. read more

Women and children aren't off limits for mistreatment at the RTC bus transit company. It is February 20, 2026 and I only have been in Nevada for about 2 weeks from Texas. I never been so utterly disrespected before in Nevada because It took me about 3 hours to get on the correct bus to head home with my infant. At Bus 105 around 3:45 at stop 1662 or 1663 the bus driver got mad at me for my TRansfer pass not working and not able to pay with my other bus pass. Teenagers laughing at me in the background because of how RTC workers handled us. He told me to take my baby out and I said okay and mention I'd fold the stroller. He was getting aggravated with me because of a bus TRANSFER? He didn't allow me to use another pass and told me to step back and get off the bus. He said mam with a tone and left me and my baby in a 40 degree weather trying to get us to wait for the next bus. My baby was already sneezing and he didn't consider the two teenage kids that was behind me with their mother because my existence bothered him. We all go through things. About time people start defending women and children because men like that will start being okay with mistreating us with no consequences. I talked to the Manager and he was trying to rush me when I was explaining and he gave me another transfer but as I proceeded to walk away to caught my last bus home he goes tell another driver that he doesn't think I told the truth because my transfer pass was about 3hours ago. Are the Rtc workers lacking knowledge of how long it takes to wait for a bus or let alone travel in the bus. He didn't even consider how long I had to walk, routes I missed, and how long I actually had to wait to get on 105. People need to come together to fight for equality because it will only keep happening if nothing is done. read more

I was a regular RTC bus rider for several years when I no longer had a car. There are many problems with the system that caused me to stop. One is the lack of security. The worst case was when a strange looking passenger was allowed to board on Las Vegas Blvd while carrying a large knife. I complained later to RTC but they said the law prevented them from doing anything about it. Bus drivers have also complained about not being safe. Another problem is the lack of service in some areas, or the need to change to another bus and even walk part of the route. This can be difficult for some people and even dangerous, for example if there is construction or other reasons why the walking part is unsafe or physically challenging. For example, I asked about one street in particular, one that intersects Las Vegas Blvd, and where there are many businesses and heavy automobile traffic. The answer was lack of funding and personnel, and no route was planned. read more

How in the world did they manage to get an averaged 2 star rating? The busses are always late (if it shows up at all). About 80% of the time, they drive so slow that I miss my next connection and this is on the first run of the route at 4 am. And the worst, many of the drivers have an attitude and a power trip. It truly that the city of Las Vegas don't care to come up with other options for transportation like most other cities have. Oh... I had to select one star or I wouldn't be able to post the review read more

After working 8 hour shift I was waiting for the 101 rainbow bus going north I waited 15 minutes for the 8:28 and of course it did not show up so now I have to wait another 28 minutes for this bus now I'm going to be late getting home the RTC makes enough money to run these buses to correct way I've had a lot of problems on these buses as far as people fighting people smoking people swearing snoring people getting sick on the bus people sleeping on the bus the buses are disgusting the bus drivers don't care and RTC must not care either so this review I hope it goes out to a lot of people thank you read more

Bus route time change for convenience and F1. Who is this conveniencing? Me and several who typically ride on the same route as me have to either leave anywhere from an hour to hour in a half earlier just to get to work on time or have to find different bus routes. Not to mention F1 is still weeks away. Also by the way one person sleeping equals the RTC security evicting EVERYONE on the bus, because it's inconvenient to call the cops on the one asshole who's causing an issue that he has to punish everyone on the bus, forcing them out despite passing everyone off, having everyone squeeze into the next bus, and the worst part is the same guy who was causing the issue got on that bus and went back to sleep so overall the security did nothing productive besides piss everyone off by inconveniencing them. read more

This bus system is the worst ever.. They are never on time, buses are crowded. Why are buses scheduled every15mins when you're waitng 40 plus minutes at a stop. Especially 203 route they take long ass breaks and always delayed. read more

Idk why these drivers even got a raise ! Can't get to the stops on time they talk down to passengers an drive at there own paste?? Now ima be the dude on why these drivers got a raise I wish I knew a lot of people or I would've protested to stop busses an take their new pay rate away ! I pay 80$ a month to be late to work an getting home ! RTC transit drivers DO BETTER!!! Weird ass drivers ! read more

If for whatever reason the bus is no longer coming at the time it's scheduled, you will have no way of knowing and you'll just sit there wasting your time. Ridiculous that rtc makes so much money and will do nothing to improve. All rtc does is create inconveniences for me everytime I ride. read more

Honestly rtc hires some of the most horrible individuals that hate their jobs! I'm so tired of it I've lived in Vegas all my life and to see how miserable most of these drivers are ridiculous. I had one friend get hit by the 217 bus in august another friend on the Boulder bus got the cops called on him pinned to the ground falsely accusing him of having a weapon when he was on his way to work. I've had numerous buses pass me, drivers with horrible attitudes, and not to mention always late! You guys get enough funding to do things right it's kinda sad to think this is peoples only way to get around! read more

As of late, the amount of out of service buses that have been displayed on the Transit app is appalling. I understand having to work around delays, but when you have two buses pass in a row, how much are we going to have to work around???? The out of service buses should not be publicly displayed if they are not picking up passengers, and RTC is expecting far too much by having people get on a bus over an hour in advance just to show up to their destination on time. SPECIFICALLY the 202 is supposed to be every 15-20 minutes, so this wait, along with the buses showing up on the app but NOT picking anybody up is egregious. Either have a separate display for RTC employees for those on the route or simply don't display them at all. Also, having two buses in a row not pick anybody up for over 40 minutes is, quite frankly, really stupid. DO BETTER!!!!!! read more

I downloaded the rtc app and brought a 7 day pass which was great as it expired on the day we left. I had added $20 which I called up the rtc and they credited back i to my account. We used RTC 202 and the CX everyday to get back to spencer street. It's a great system as u pay for as.long as you want. Bus drivers some were friendly as others seen alot of security guards on the buses it's good. read more

RTC Fixed Route Services - Public Transportation Near Me - Las Vegas, Nevada

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For the most part it's good, but they get super crowded and need more buses. Also there are drivers that'll skip stops making people late or when buses or nearly empty just drive right by you waiting at the stop. The price is fair for the drivers that actually do their jobs but for those who don't. They need to be canned, we pressed also pressed stop more than 20 times when we realized they skipped our stop. They drove us almost another 1/2 mile before letting us off. read more

The bus driver's don't know how to hit the breaks always hitting them to hard and they don't wait for the passengers to sit down before taking off, I understand they have a schedule to keep but do they really have to endanger the passengers while driving somebody is going to get really hurt if something is not done about it. read more

Lol this is the ride for stupid and homeless people. It's stinks and takes forever to get to your destination. I do not recommend this at all! Vegas should have a damn better transportation method than this! It is so hard to use the app and to request a refund! They hang up on me couple times! Idiot people. It is also pretty expensive for only a short distance ride. Again Vegas is so ridiculous now. It will probably go bankrupt soon if they don't start changing some of the ways they do it here. read more

Almost every bus driver is rude and disrespectful. Whether it's the driver or the riders, if you're white they treat you like crap. Mostly the drivers. The bus is late 60% of the time if it even shows up. Don't ask the driver any questions for gods sake! LV bus system is officially dead. read more

the literal worst transit system world wide...always late, bus always smells like pee and human shit, rude drivers and a lack of professionalism all across the board!!! not inky does their transit suck but the overall state is nevada is a bucket of shit!!! read more

Vegas has the actual shittiest transit system in the nation, never on time, never clean, the people are rude, an all around shit experience. Wouldn't recommend for anyone that values themselves. read more

10.23.24 Hands down the worse driving experience I've ever had. All the drivers are absolutely HORRIBLE. I don't know where they got their license to drive. Between slamming on their brakes, flying down the street and passing up riders, this DVX bus driver has used his Horn more than 20 x's in one single ride today; driver has no sense of where he is going, the route was supposed to detour but the driver took the direction route because this isn't his normal route so he followed the normal route direction. I was more than an hour late to work and I've been at the bus stops since 6:15 AM; I didn't get to the BTC until 8:27 AM which is absolutely ridiculous; people are missing their appointments and court hearings because of thsee drivers and their lack of knowledge. RTC go ahead and hire some Robots to drive these buses because these humans can't do it anymore! read more

We took the RTC Game Day Express to the Raider's game, & it was so easy! We parked at a local spot and rode a nice, clean bus to Alligent Stadium for the game. The ride was smooth, comfy, and quick. Thank you for offering an easy way to get to events while cutting down on drunk driving. Highly recommend! read more

Route # 607 Centennial on return to Santa Fe Casino from Allegiant Stadium. Please retrain drivers to take 95 North to Santa Fe Casino exit not take Craig Rd or Rancho thru several street lights. It took us over an hour and 15 minutes to get back. Doesn't make any sense. Please correct before next Raider game. Thank you!! read more

Expect to be late and stand once on the bus especially in morning hours due to people sleeping on busses taking up three sets.

Between the Gunshots Yelling Alcohol consumption and horrible customer service calls you better pray before boarding any of these buses! I've even witnessed a lit cigarette being smoked and the driver did not care! Transdev is the contractor that employees RTC drivers. They are also no help in addressing these issues. Late buses with no consequences except the people and children waiting in the Las Vegas heat! So much for keeping a job that I'm going to be late to and get fired from. Truly a joke of a system. I've been passed by at the bus stop so many times. I'm not alone in this complaint. Just wish they would fix these problems or let us ride free! I'm paying for a safe ride at the least. read more

This is the most disgusting and ridiculous transit system ever. How you gonna say the bus is 12 minutes away and it takes 22 minutes to hit the stop? The stops are always filthy with trash or urine or rotten food. Or there is no shelter and this is Vegas so you're just cooking in the sun waiting 2 hours for a bus to show up. The fact that they let unwashed, unsanitary people on the bus should be enough to not charge a fare. I pay $3 to ride next to stinky Sam and Covid Cathy. The buses smell like pee, the floor and seats are sticky. And it takes forever! It takes 15 minutes to travel a quarter mile. The routes don't have enough buses or drivers because sometimes there's a bus missing from the schedule. That creates a bottleneck that last all day because now the bus stops are overloaded with all these people who have been waiting for the previous bus that never came. So a 30 minute ride is now 2 hours long. RTC has been in Vegas for decades and they just can't do this right. It's a nightmare! I pay to ride a nightmare! This is so disgusting it should be free read more

Completely full bus and the driver felt the need to stop for 5-10 mins at EACH stop. What was supposed to be a 20-25 min ride took nearly an hour after waiting for over 30 mins for a bus that the app said was AT the stop. Additionally, the app is hot garbage. We bought 2 tickets in the same app and didn't know you had to or HOW to "activate each ticket". The app gave us the option to activate one, but the ability to activate the other was BURIED in the app settings. Of course, the driver had no idea. Use ANY other ride service if you can. This Deuce stuff is HOT garbage. Don't waste your $. read more

Complete rip off and waste of time. Do yourself a favor and walk or take Uber. They sell you a pass and then no room on the bus. And if bus iis full they don't even bother to stop at requested bus stops. If I could skip the stars I would. read more

I have tried 7 times to reach customers service line and after pushing options the line hangs up on you I never have used the bus service in this town but if the bus service is as bad as calling customer service I don't think I will try it being in customer service my self this is bad and I would not recommend this service to anyone trying to get to work or do business read more

I get bus passes through my work and it's a reduce fare pass.I have never had a issue before until I get to the south strip terminal on 2-5-23 at 10:19 am and on bus 122 to head towards Henderson and the bus driver would not let me on the bus . I work at salvation army I have my work badge and everything and this lady would not let me on the bus .I am very upset I work graveyards and just want to get home .Like I'm lying about my bus pass .Screw this I never had a problem before and this lady thinks she's better then me as she's sitting there making me stand in the cold as she's talking on her damn phone I will be calling later on to make a complaint also.She needs to get off her damn phone and drive the bus .I had to pay for another bus pass what a waste read more

RTC Fixed Route Services - The bus driver - Public Transportation Near Me - Las Vegas, Nevada

Catching the 206 bus, The bus driver name Barbara, was so helpful in all aspects of my question, first time I rode the bus! I ask many questions and she answer me politely without getting upset. She made me feel that there is still nice people serving the community....I wish I can promote her to be the one who trains new employees , you are born to be a leader.... read more

RTC Fixed Route Services - Best bus driver - Public Transportation Near Me - Las Vegas, Nevada

I have been taking the RTC busses for years now. I recently had issues with trying to purchase a bus pass. I went to a Walgreens near me, and they said that they didn't have any bus passes. I then went to 711 and they said that they didn't have any either. I was having a hard time getting to other locations where to buy the actual pass. Cause number 1, it's been super hot outside and I only went to the closes 711 and Walgreens that's by me or on my way to work. Normally I will purchase the passes on the RTC app, cause it's simple and easy. But I didn't have any cash in my bank at the moment. I didn't have my debit card cause my bank was sending me a brand-new one. The cash was from a friend. So I would have had to purchase a pass at a location. I thought maybe the actual bus would give me a seven-day pass. They do give twenty-four-hour passes and a day pass. All you do is put the money into the machine on the busses and the paper pass will come out. So the other morning, I mention to the bus driver that I needed a seven-day pass. In my mind, I thought since that they had given twenty-four-hour passes and day passes that they will have the seven-day pass. Those passes are twenty dollars. I figure if I put in the correct money, it will just have the pass. Cause the buses don't change, it has to be the correct dollar, like 5 dollar bill. Two dollar bills, three dollars bills. Instead of my crazy self waiting for the bus driver to respond, I put the twenty dollar bill in. She tries to tell me to don't put that twenty cause they didn't have any of those passes. And that they don't sell them on the busses. Only the day and twenty-four hours. I was like, "OOPS.," The lady bus driver was nice to give me a few twenty-four-hour pass. She said that maybe I can sell them. I only was able to use one for the next day and all the rest went to waste. So that was a waste of twenty dollars. I wish that there were a way that the RTC busses can give the money back. I'm sure this has happened a lot over the years where the person wasn't able to get change or their money back. They should also sell all types of passes on the buses. RTC needs to fix that issue. I wasted my twenty dollars. Couldn't get that money back. read more

Came to Vegas again without renting a car. Had not planned on going to very many places so taking public transportation made sense. 1st ride from Fremont St back down to the strip, we were given the wrong information by the Allied Security standing there. He told us that kids didn't need to pay when we found out the next day they did. Other than that some of the drivers are just plain rude like MUNI in San Francisco. And even drive out in the middle lane when there is an upcoming stop. read more

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I didn't get the drivers name yesterday on the 110 Eastern leaving Horizon Ridge & Eastern, I ride that bus 6 days a week from N Lasvegas to Henderson to work. Well there were like 4 of us waiting, the driver was inside, he opened door told us, this bus is out of service yall have to wait on nx, but your all welcome to come in n wait in the cool, 1st driver I've met that has done that. He also proceeded to come n talk with us all, because nx bus was suppose be in 20 mins, but it was also late, so was a good 30 mins we were inside bus, very friendly, listened to a couple complain bout other drivers, he made a good point, when we were telling him, some busses don't even come, have to wait a whole hour on nx because one before just never showed up, he made a good point, "the driver" said that one missed bus of someone being late to work , could be there final warning or they fired, n all because of rtc bus never showed, they could get evicted , no food for kids, who knows how just that 1 missed bus could devastate someone's life, luckily I have a understanding supervisor because I'm late at least 3 times a week out of 6 because of late or no show buses, He also told us, yea were on the clock sitting in air all day, we shouldnt disrupt others job flow, if we can help it. Best driver I have met yet, very kind n helpful, thanks to those drivers that do have a heart. read more

Bought a ticket on a Wednesday. Tried using several times. Busses came every 30-45 minutes (and sometimes in pairs), not the evert 10-15 min. This was at every stop I tried. Two of the stops that I wanted to use on the strip were closed. One stop, the buss let people off before the stop, and then just rove by. The second bus was full, and people were entering the back (not through the ticketing front) just to get on. Not everyone got on the busses, and many left (like me) and just walked. Not worth waiting through several busses and still not getting on. I called, but they didn't seem to care about fixing anything, even though they were supposed to be monitoring the routs through the drivers. Excluding the cost of the ticket, I seriously lost a few hours waiting on the bus. read more

So I believe these bus drivers are just driving without paying attention no blinkers just jumped in front of cars like no one life matters!!! So I'm driving down Charleston and had to slam on my brakes because this bus driver decided I'm just gonna turn onto oncoming traffic without using no blinkers I'm just ready to start going and had I not been paying attention I would've hit the back of the bus!!! Please start hiring bus drivers that care about the life... Not only their safety the safety of other peoples lives.. this is not cool please focus use your signals everybody wants to get home safe read more

RTC Fixed Route Services - Charleston Crossing Durango - Public Transportation Near Me - Las Vegas, Nevada

Don't forget anything on the bus and then try to call the number for RTC Lost and Found, which is provided on the internet. Just don't. They will speak to you in a condescending tone and not even understand why you are calling them. Customer service is non existent. I lost a book on the bus that had personal information on a piece of paper inside. I don't know why I hoped RTC Lost and Found would be any help. What a joke read more