I was frantic, my phone was out, can't use it no matter how I try to fix it…read more I called and left a message in his voicemail for Steve to come and fix my phone; he called back and told me he can be at my home in an hour/49 seconds; and right on the dot, he arrived! He took my phone, went all over my place to find out were the problem is; discovered it; fix it; we gab a little bit; write the check; and bid goodbyes! Thanks, Steve

Steve was so knowledgeable. He came in and immediately knew what our problems were with our…read moresystem. He set to work at once and fixed all problems. We would not hesitate to recommend AAA Electronics for new installations or repairs. They are the best!!!

Thank you Barry for doing an amazing job installing our TV. He is very knowledgeable at what he…read moredoes. He had our tv out in in less than 2 hours. Left no mess behind. He took the time to be sure tv was working right. I'm in the dark ages so he took the time to guide me through each step. I highly recommend this company to everyone. Audio experts Owner Barry is kind, thorough, clean n very reasonable. I'm more than happy with all his work. If I could I'd give 10 stars.

Went here ro get my stereo done, dustin really heloed me make a decision. Told me everything I'd…read moreneed to know about each stereo! Gave me options! He also threw in a alpine with Bluetooth for 50 $ less than original price. I would also like to say thanks for the whole system it was done quick! One thing I really liked was the conformation call before and after! Also the thank you card its very awesome they take care of their customers. Going back for an upgrade! Thanks audio experts!

Kam the General Manager at this Agoura store has helped us bring life to our music listening and TV…read moreviewing. Not having any idea of what we needed, we entered with the hope of achieving a sound that causes one to feel they are attending a live performance in the comfort of one's home. Spending time with us asking questions, Kam found the perfect fit for our size, great room. He kept the pricing within our budget. His explanation of easily installing and operating was spot on. The quality, knowledgeable and friendly customer service Video & Audi Center give is reason enough to always shop here for video and audio wants. We'll be back again.

I used to buy all my TVs from the previous manager Kam, and I always had a good experience from him…read moreand the kids that worked there. However the new manager Rob is awful, he doesn't know anything about the products he sells, he quotes me multiple prices on products, and is constantly corrected by the stock guy on price, availability and services provided. I gave him two chances to keep my business, but him having no knowledge about my Control 4 system, or any products is very troubling. Not to mention the two times I've come to the store, the Manager Rob was fast asleep, and had to literally be woken up by I'm assuming the stock guy. The same stock guy was the one answering all my questions and showing him how to use the computers. Maybe they should've made the stock guy the manager. Avoid this place, it's seriously gone down hill, they're probably going out of business soon, wait for the closing the doors sale.

We spent weeks going back and forth on equipment selection and system design for a $40K home…read moretheater project. Paid a design fee and a 50% deposit. When it came time for the walkthrough, the technician failed to show up during our scheduled window. No call, no text, nothing. When I reached out myself, I was told he had known most of the day he wouldn't make it but no one bothered to let me know. I stayed home from work for the appointment. When I raised the issue and asked for a discount to continue, they chose to terminate the project entirely rather than take any accountability. Weeks of my time wasted. If you value your time and expect basic communication from people you're paying, look elsewhere.

We have had a Technics SL-1200MK2 professional turntable in the family for years. Wanting to give…read moremy family the Christmas gift of being able to enjoy records in our collection, I brought the turntable to Shelley's to have it restored to playing condition. Stan Zeiden, their analog specialist, not only restored it but also restored my appreciation for the unparalleled experience of sitting and listening to a record. He was honest and caring, and he wanted the best for me and my family. Talking to him on the phone felt great - like an old-fashioned telephone conversation seldom experienced these days. He asked what kind of stereo system we have, what kind of music we listen to, and fixed our turntable accordingly, making recommendations for a good cartridge and stylus, and later sold me a brush to care for our records. He also conveyed instructions on how to care for our system long-term. What's more? He managed to get it done before Christmas! My father, an audio engineer, sat with me and listened to Blood Sweat and Tears - it was the best listening experience I'd had in a LONG time. We're quite happy and I have since been back for a great set of cables and a fuse for one of our ADS L810 speakers. All of the staff at Shelley's have taken great care of me. I would highly recommend Shelley's and Stan for any of your high-quality audiophile listening needs.

Chris was awesome! I called about an issue with my receiver. He explained over the phone that i…read moreshould first check for a blown fuse. I opened it up and he was right. Replaced the fuse for $4 and fixed it myself. I really appreciate that he helped me figure it out without him coming out. I'll definitely be calling Chris again with any more audio equipment issues. thanks!

Chris is nice, seems knowledgeable but lacks a work ethic to match. Repaired my zenith console…read morerecord player. The next day after Chris came to my home to install it I reached out to him about audio dropping from one side. I've text and called him over the last 4 months. The times we've talked he has expressed getting a needle and swapping it out. EVERYTIME he has said, let me see if I have a needle. Maybe I can come by tomorrow or whenever. I say ok let me know and I never hear back from him. A few weeks go by and the cycle repeats itself. I've refrained from leaving a negative comment but I talked to him on Tues he said, "let me see if I have a needle in my box, how about tomorrow". Told him no one would be available tomorrow but Thurs or Fri, he said ok. Heard nothing and here we are. Its Saturday. Called him, no answer, left a message. So I have a console that plays records that will periodically drop audio. But if you ever so lightly tap the back of the tone arm audio might return. So that's what I got for $675.

I have purchased a good amount of Audio equipment from Jay and his team over the years. They have…read morehigh quality stuff and know the business pretty well. They stand by their sale and installs too. My tv broke shortly after it's one year warranty expired. And Jay helped me contact Sony who eventually replaced the tv at no cost! On the audio side of things, Jay has gone out of his way for me and set up some equipment demos and did lots of swaps during the session so I could figure out what sound I liked best. For example, I just listened to the Naim uniti nova and the NAD m33 back to back on the same set of speakers (triton reference). I went into the session expecting to prefer the Naim, a piece of audio equipment I've been ogling for years. But the NAD blew me away and to my ears, was far superior in the aspects of sound that I value. This saved me 2k! It was also just plain fun and I enjoyed the experience. I'll also say that Jay understands the concept of diminishing returns quite well, so he's not just slanging the most expensive stuff. I highly recommend stopping by and checking it out. Awesome awesome stuff. Equipment I've bought here: Golden ear triton 1 Golden ear triton reference Sony hapz Peachtree Nova 150 Nad m33 Sony 75 inch xbr something something

Jay is great. And he returns my loaner discs on time! Grest audio, no junk, no "we only have…read morePlayStation" like his competitor.

I've been buying hifi equipment for 45 years. Destination HiFi and especially James Thompson are…read morethe best folks I've ever dealt with. The level of personal service, attention to detail, follow up was fantastic! Wow! Six stars out of five!!

Fantastic, highly-personalized service. Really excellent doing business with James at Destination…read moreHiFi. 100% recommended.

Years ago, Pro Audio LA built me some custom DB25 snakes for my studio. Unfortunately, I had made a…read moremistake in the initial schematics, so when the cables arrived, they were built exactly to my specifications--but they didn't work. I reached out to Jason and his team, and they went above and beyond to fix the issue at no extra charge. Now here we are 10 years later and the cables still sound amazing. In a time when exceptional customer service is rare, their dedication truly stood out. Huge shoutout to Pro Audio LA--I highly recommend them for all your pro audio needs!

Complete scam. Ordered a few mic cables in December 2025. Mid March 2026 Still have not received,…read moreno correspondence, no phone number. Absolute scam of a company. I will never use this company for anything. Beware as this bad excuse of a company.

Karim answered my call. Came same day with Tony. Diagnosed issues on my CCTV…read more Came back next day with the replacement parts. Problem solved. Karim also helped me in finishing the set up of my remote access to the CCTV. Good job Karim and Tony!!! Now I have a "to go to" tech support available when I need one.

Karim and his team are exceptional. Very thorough on the initial call about the expectations and…read morethe price came in and did a clean job no shortcuts and very respectful of the space. Will hire again.

After purchasing a set of vintage Bose 901 Series IV from Craigslist I realized they needed some…read morehelp. They had been re foamed, but not correctly. some drivers were out of alignment and the voice coils scratched in the magnet. Frank said he could repair them but the cost of labor would be much higher than buying and installing exact replacements. we did that with 5 drivers and re cemented the cones on a few others. What an excellent result. They sound perfect and was given a fair price and the work sas done quickly. I would recommend him for any vintage speaker repairs

Frank and his team did an excellent job reinstalling a sound system in our gazebo and backyard, the…read moreprevious system destroyed in the Palisades' fire. Frank is affable, professional and honest. His recommended components were excellent choices. I highly recommend him.