we are there quite often since we bought the package. you need to have two attendants inside the…read morecar wash spraying down the cars. there isn't enough time for one person to spray the entire car if you only have one person doing it. the wheels don't come out clean because they have to spray the entire car quickly. there is an area on my hatch that NEVER comes out clean because it is not sprayed before going through wash. please ask your employees to put more care into what they are doing.

From the owner: Splash has grown to meet a wide range of automotive maintenance needs: full-service hand wash,…read moreexpress car wash, car detailing, and oil change. Splash Car Wash now operates throughout Connecticut, New York, Vermont and Massachusetts. Splash is among the largest car-care companies in the country.

BEWARE - Ross Auto Sales LLC…read more I will be taking this matter to court. I brought my vehicle to Ross Auto Sales LLC on September 10, 2025. My car remained at this shop for over two months. During that time, I spoke directly with a mechanic who told me they were looking for a part to get the process started. Despite that, months passed with no follow-up or progress. I reached out several times for updates, and it wasn't until late November/early December that the advisor finally informed me of issues with my vehicle--after it had already been sitting on their lot for months. Because of the lack of communication and follow-up, my car remained on their property. Despite this, I was later told about possible storage fees, even though the delays were due to unanswered calls and messages on their end while I was actively trying to move the process forward. When I went to pick up my vehicle, I noticed scratches and an indentation on the passenger side that were not present when I dropped it off. When I asked to see footage to understand what may have happened, Kyle immediately became defensive instead of attempting to resolve the issue. He raised his voice and stated that my vehicle was "not his responsibility," despite it being on his lot and under his care. Kyle stated there was "nothing written" saying vehicles are their responsibility while on his property, yet in the same conversation said he "wasn't the one who looked at the car" and shifted blame to a mechanic. At the same time, he blamed others in his shop for information I had previously been given. The constant deflection and lack of accountability was extremely unprofessional. This situation escalated over $120 for a diagnostic fee, which I had in my hand and was fully prepared to pay. Instead of handling the situation professionally, Kyle continued to raise his voice and speak to me disrespectfully. The way he spoke to me as a woman was unacceptable and not how a business owner should conduct himself. What made this worse is that instead of attempting to resolve the issue privately or professionally, Kyle took to social media and made posts about the situation. Since then, multiple people have reached out to me sharing similar experiences with this shop, including poor communication, long delays, and unresolved issues with their vehicles. I understand that auto repairs can be complex. However, professionalism, accountability, and communication are non-negotiable--especially when a customer's vehicle sits in your care for months. Damage to a customer's car, aggressive behavior, and blaming employees or customers instead of taking responsibility is not acceptable. I genuinely try to support Black-owned and local businesses, but support should never require tolerating disrespect, poor communication, unprofessional conduct, or damage to personal property without accountability. Because of this experience, I removed my vehicle and had it sent to another shop. I'm sharing this so others can make informed decisions.

Today I took my car in for a tuneup. I ended up needing more things fixed. They gave me an…read moreaffordable rate and fix everything to my liking. My car is basically back to brand new. They were very professional and honest the whole time keeping me in the Loop before adding things to my bill will highly recommend.

DO NOT USE Brits Housekeeping! I asked for a Spring Cleaning…read moreand Brit said she would "Deep Clean" everything. She said it would cost extra if they had to move stuff, so I "precleaned" so all they had to do was the cleaning. She and her helper were at the house less than 4 hours and "Deep Cleaned" the kitchen, living room and dining room. When she got to the house she texted me asking for payment, before she left she asked for payment and several times throughtout the day. I paid her before I got home to see the poor cleaning job Brit had done. She missed sweeping and mopping under the heat registers, the window sills, the cobwebs in the corners, the dust on the TV, picture frames,and lamp shade or ceiling fan. Didn't wipe down the walls, didn't clean the couch, futon or loveseats. Didn't clean under or behind the loveseat or couch. Didn't clean the oven. I sent pictures and said I was very disappointed with the work she had done. She said she was at work and didn't have her phone and couldn't respond. I paid her what she asked for and all I wanted was the job to be done. Now the house is still not clean and since she has not responded, it's obvious she's not willing to make it right.

If you want your home cleaned DO NOT hire this person!!!…read more I booked an appointment for Brit to come and Deep Clean a 1 bed/1 bath home that had not been occupied for awhile. She cancelled the first appointment after she was already supposed to be at the house and rescheduled me. She then cam out the following week while I was gone, so I left cash on the counter for her. She left after 1 hour of "cleaning" in which she cleaned 4 total surfaces and did not dust a thing. There was dust and cobwebs still hanging from the ceiling fans, all over the windows and window sills, nose prints from dogs on all the windows and accumulated dust on every single surface other than the 4 she actually cleaned. Nothing was dusted or "deep cleaned" by any definition. I then called her to explain and give her the opportunity to come back and make it right and finish the job. She continued to yell at me and say she did everything that I said she didn't. I then sent her a picture of the dust and cobwebs and she apologized then continued to blame it on her "employee", the neighbors told me her so called employee looked like her very young daughter. She then booked a day the following week to come out and finish the job and NEVER SHOWED UP. I am now out the $160 I paid and now have to do the job I paid her for myself.