I brought my vehicle in for a growl when it started and the service necessary light on. I was…read morecontacted that I needed an oil service ( even though I was still 1000 miles away from the recommended next oil change) and a weak battery. They also let me know that I needed to have 4 wheels replaced as there was an issue with the part that you check the air in the tires. My total was going to be close to $1,000.00. I said forget about the wheels just the oil and battery but is there a leak? No leak, they assured. SO now my total is $400.00. She then calls back to say she worked the cost down to fix the one plug THEY BROKE on the tire. and by the way, the alternator needs to be replaced, that's why it is growling. That will bring you to $1000. No thanks, $400 gone and the problem I brought it in for is still broken. NEVER AGAIN!!

I have taken the same vehicle in for an inspection and oil change for 8 or 9 years, and always was…read morecharged $61.88. This year the same inspection and oil change cost me $101.88, a $40.00 increase. I feel a $40 increase over the normal $61.88 was excessive.

An appointment apparently means very little at this Firestone location. I scheduled a tire…read moreinstallation more than a week in advance for Saturday at 10:00 a.m. and dropped off my car at 9:50. By 10:55, they had not even started working on it. When I checked again around 11:25, I was told it would take another 45 minutes. At approximately 12:05, I went to ask for an update and noticed my car sitting in the parking lot. The employees at the front did not even seem to know that the technician had moved it there or what the actual status was. I understand that Saturdays can be busy, but that is precisely why customers make appointments. Waiting more than two hours for a scheduled tire installation--with no proactive update, no reliable estimate, and obvious confusion about the location and status of my vehicle--is unacceptable. If they were running behind, the courteous and professional thing would have been to tell me when I arrived. This was not simply a delay; it reflected extremely poor scheduling, communication, and management. Based on this experience, I cannot recommend this location and will not return.

I always find the manager there to be kind, courteous and helpful! You want someone who knows cars…read moreto assist you when you are having problems.

Excellent work, friendly service! I had a nail in my tire, and arrived 20 minutes before they…read moreclosed because of my work schedule. They were so helpful and quickly repaired the tire. Good customer service is hard to find today, but John was so helpful!

Had a starter replaced there when my truck wouldn't start near Mavis. Mavis way over-charged me…read more For the exact same rebuilt starter that auto stores sell for $175, I was charged $485 but they gave me $94 off - so it still was $391 (more than double). Also charged me $200 for labor when job took under 45 minutes. Was hoping for better.

Purchased a new explorer, did all paperwork and 3 weeks later got a bill in the mail for $18…read more License plate was held due to balance due. Ferrario made the mistake. Their explanation was you signed a paper to cover any mistake. Poor business choice for 18.72. Lost any future business with me.

Extremely unprofessional staff. Especially the general manager. At the time of purchase I was told…read moreif there was anything wrong with the vehicle no problem they can fix it at no cost to me. Stupid me for thinking a dealership like this was upstanding. After taking the vehicle to them to fix they informed me they would only fix 2 of the 3 problems. I then contacted the salesman to ask what was going on. His answer is below in the attached picture. After receiving that i updated my review on Google and contacted the better Business Bureau because I felt this was outrageous. Shortly after doing this I received a call from the general manager Geoff crossley. I was shocked to hear him extremely mad because of my honest review. He was so irate I was unable to explain why I was unhappy and why I wrote the review. He continued yelling over the phone and told me he is now refusing to fix anything on my car due to the review! This in itself is a violation of the new york state lemon law. He refused to fix safety issues on a car they sold to me 3 weeks prior!! While I was in the dealership during the purchase I was hearing concerning things from employees like ' we don't get paid for the sale if we don't receive a good Google and Facebook review '. I was also surprised when the sales manager was talking amongst the salesman about how much I've overpaid for the car. Not realizing I was the one that bought it standing right in front of them! I am now stuck having to pay to fix the issues with the car I bought out of pocket. NEVER COME HERE. NOT FOR SERVICE AND CERTAINLY NOT TO PURCHASE A VEHICLE.