This company did the initial pretreat on my new house. They have always been difficult to deal with. They do not send out a yearly notice for your yearly renewal. They won't even send a technician out to do a check each year even when you are paying. Found out yesterday after not hearing from them in a few tears that they had franchised and no longer come to the Houston area. Although they know I have a warranty with them they refused. Spoke with Terry 979-690-8622. Very rude as they always are. She showed no concern. Provided me a number for Orkin 866-949-6067 and said they had our warranty. Called them and they knew nothing about it and did not have our warranty. No one in my neighborhood has received a notice of this franchising and refusal to honor warranty. read more

They like to show up and tell me that they're "here for my quarterly pest control" without ever scheduling an appointment. I let them get away with it a couple of times but when they absolutely NEVER called to schedule an appointment and just kept showing up AND then failed to call me back when I needed them to spray for free between appointments because I had ants .... I fired them. They were great when they were RP Lee. I used them for years. When Orkin took over everything went downhill. read more

We bought our home a little over a year ago and our realtor recommended RP Lee for our inspection and we've been customers ever since. I'm on a quarterly service and have not had any major problems. Once I had an ant issue in the pantry and they quickly came out to fix my issue. I am a very happy customer and highly recommend this family owned business. read more

We had trapped a rodent in our basement in the early Fall. So, I requested that Lee Pest Control come out and "mouse proof" our house. Steve, the inspector, came out and spent half an hour walking around my house telling me that as far as he could see our house was already mouse proof. He put in one piece of putty at the join of a window that really did not need to be puttied. Then, he inspected the basement, and pointed out some mouse droppings. But he did not have much advice about where the mice might be coming in or how to prevent them from coming in. He was really good at throwing poison packets around, but that was it. I do not feel like he provided me with any preventative actions that would keep mice out in the future. The poison packets may kill any in the house, but after that I am on my own. For all of this, he charged me $150. I will never use this service again. I would encourage you to look elsewhere for your Pest Control needs. I would give them zero stars, but that low a rating is not possible. read more

We had our house treated for termites. One of the technicians came out pretty quickly and did the treatment. When we found what we thought were carpenter ants, Randy, the owner himself came out and explained those weren't carpenter ants. He could have easily fooled us, and made us pay, but he didn't. He came out for free to make sure his customers are satisfied. He will get my business again for sure! read more

RP Lee was great before Orkin bought them. Now, they are mind-bogglingy incompetent. They use personnel from as far away as Houston to perform services, and their support staff are incredibly rude and dense. My last straw with them was when I received an automated robo-call in the evening TELLING me, not asking, rather, but TELLING me that my once a year inspection to keep my 10 year warrantee up to date would occur the next morning. Their national big business, once size fits all large dumbification is so profoundly out of touch that they don't even realize that you're supposed to call a homeowner to MAKE AN APPOINTMENT before gaining entry to do a termite inspection so that the homeowner might be home. I was out of the US when I began receiving phone calls from Cletus who just drove in from Houston in his monster truck wondering why I wasn't home. When I called the local office in BCS a few days later, Darlin', who no doubt is a Texas A&M rocket scientist when she's not on a date with Cletus in his monster truck, didn't take kindly to me splainin' to her the necessity of SCHEDULING AN APPOINTMENT with a homeowner before arriving for a once a year inspection. So, Darlin' was going to learn me a thing or two as she went passive agressive and the phone transfers and put-on-holds forever began. Furthermore, this once a warrantee inspection had previously been going on for years like clockwork and was normally an easy, pleasing experience. For the record, I am a real estate investor and developer in the area and this particular home is a rental property. I had to re-ex splain' and re-connect the dots and re-invent the wheel all over again with Darlin' what had been occurring every year for the past five years- Step 1) You notify me its time for the annual inspection. Step 2) I remind you that it's a rental property, that the tenants need notification before entering the property. Step 3) I remind you that the property is managed by BVPM and I give your their number, address, and contact info so that they can notify the tenants and give you a key. ALL of this info is in their notes for my account, and this process had been functioning like a well oiled machine for years. That is until they became a one size fits all national brand. Steps 1-3 entailed far too much complexity for Darlin' and her one size fits all national large company ultra low quality client management system, so she simply ignored me and never took the steps necessary to get the inspection accomplished. The only way any of this process could get completed would be if I physically did every single task for them, literally attaching puppet strings to their arms and doing all their work and talking and phone calls and thinking and management tasks for them. So after a month when it became apparent that RP Lee / Orkin was not ever going to do any of what I PAID THEM TO DO, I called back to Bubba headquarters in BCS. I was immediately identified by their notes as a "problem" and the endless phone transfers and forever-holds began. It was only after endlessly calling back to Darlin' to break the cycle of endless forever holds that I managed to get her to listen. I 'splained to her that I was a real estate investor and developer with a portfolio homes right there in her Bubbaville town and I have a real estate attorney AND a consumer protection attorney on retainer who I use for exactly the kind of stuck on stoopid Honey Boo Boo game show she was forcing me to endure. Their 10 year warrantee, which I paid a lot for, is worthless. They cannot even manage to do the once per year inspection to keep it up to date. They are a completely worthless, garbagy company. DO NOT use RP LEE!!!! AVOID at any cost. They were bought by Orkin, and Orkin is on a nationwide acquisition spree to buy up all the nation's small, local pest control companies who they in turn destroy. The Orkin executives in Georgia are getting rich, but their service is HORRIBLE. It is IMPOSSIBLE to get personalized, local service from them. AVOID AVOID AVOID!! read more

Ever since this company was purchased by Orkin, the customer service which I previously received went to hell. They used to be reliable. Now, I cannot even get a straight answer as to when they can schedule my upcoming service. And they are now raising their rates to boot. Before this company sold out I would have, and did, recommend them to everyone. Not anymore. Sad. read more

We've been using RP Lee since we purchased our home in 2015. They always send reminders for our treatments and ask us questions and find out if we have any concerns. Scheduling is very easy and the individuals that come to the house are always friendly and very courteous! Using their service has been so easy and we haven't had any issues with bugs.... which keeps me very happy!!! read more