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    Royston Drain Service

    5.0 (1 review)

    Services - Royston Drain Service

    Plumbing inspection

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    10 years ago

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    J L Adams Plumbing & Electric - JL Adams, Inc. Logo

    J L Adams Plumbing & Electric

    (4 reviews)

    I called them to have someone come out because my two toilets would not flush and my kitchen sink…read morewouldn't drain properly. They were able to repair the issue however, I was told that I would not be charged for them snaking the drain. They had to turn the water off during the repair process and when they turned it back on, they proceeded to use the outside spigot to make sure the water was flowing. The spigot broke when they attempted to turn it on (the house is older but the spigot was working fine beforehand) and they had to replace it. I received the bill a week or so after they had been out and they had charged me for the spigot that they broke. I called the next day and explained that I had no problem paying for what they came out to do but I was not paying for the spigot they broke when it was working fine before. I didn't hear back for a month until I received another bill for the same amount and I called again explaining a second time that I was more than willing to pay for what I called them out to fix but that they broke the spigot and I wasn't paying for that. The lady in the office emailed me the next day and after some conversation back and forth, she sent me a revised bill. When I opened the attachment and saw the new amount I owed, it was more than the first bill. They had taken the spigot off and added snaking the drain when I was told they wouldn't charge me for that. I think that's ridiculous and I absolutely don't agree with paying for something they broke or something that they plainly told me I wouldn't be charged for!

    The customer service was terrible. This company required a 50% deposit to get on their schedule…read more They came out about 8 weeks later and did 25% of the work. Fast forward 5 months and I'm still waiting for them to finish the job. Now they have stopped returning my messages and emails. I ended up contacting another company last week who came out that week and did an excellent job. Stay away from this company.

    Royston Drain Service - plumbing - Updated May 2026

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