I have to start by saying I had to let time pass to write this review because I was so upset at the…read morebehavior/process of Jim's Tuxedo...
First and foremost I would warn anyone who is thinking about renting from here. I drove 600+ miles to be fitted by the tailor at Jim's 4 months before the wedding (I was the best man, so it was important). The female with the glasses measured me, putting the height and weight in the wrong slots, not measuring my inseam (I've been measured before and this was never skipped) and doing everything extremely fast.
4 months later I return for the final fitting and pickup a few days before the wedding. The suit was too big, which happens and is understandable, but what wasn't understandable was the same woman who measured me immediately asked if I went on a diet, and I told her no and that I specifically didn't lose or gain weight because of the tux... She told who I can only assume is Jim, and he asked her who measured me. She said she did, and again I was asked if I had gone on a "crash diet", so I had to explain to Jim that I hadn't, which it's none of his business that I did or not.
So I go back and take my stuff off (only the shirt fit) and notice there are no mirrors in the fitting room. I found this odd so I started looking around at the signs. One said that they are short staffed "like the rest of the country" - the country is no longer short staffed, and jims tuxedo is a family business. They also had an "American first" sign, while their shirts are "handcrafted in China". While reading the signs I also heard Jim talking to the woman who measured me, he told her to call the place that they ordered the tux from and her reply was "I don't call places" so he had to for her. (I have to note that before I tried on the tux I could hear the older, heavier woman that works there complain about how she was tired of trying people's suits on... I'm sorry, you don't do hardly anything you just put suspenders on and measure, we dress ourselves, we don't walk around naked in a tux shop, it's your job)
I go back the next day to pick up my fixed tuxedo... And I immediately notice that the kirk plaque had grown into a full blown shrine on top of one of their clothing racks. The plaque was there along with a few other pictures and a t-shirt. I also noticed the "wanted" Trump t-shirt they had for sale behind the counter at this time. So clearly feeling like these people are forcing their political opinions on me, I just wanted my stuff and to go.
I made sure everything fit, and this time the male with the long hair helped me. Which I shouldn't have to say it, but with working in a tux shop you'd think he'd be a little more clean cut and shave his neck? He wasn't even wearing socks.
My stuff fit and I left.
Everything SHOULD HAVE been right at this time. But. When all the groomsmen got to the hotel and started to get dressed I noticed that JIM'S TUXEDO HAD GIVEN ME THE WRONG CUFFLINK COLOR. This with everything added up is so out of line it's insane. Everyone had grey pearl and I had cheap looking black plastic. Luckily, Jim's gave one of the little kids in the wedding party an extra pair of the correct color so I used those. Even the suspenders were worn out and wouldn't stay closed/clasped, you have to bend them back when they get too worn or replace them, Jim's obviously has not done either.
For Jim's tuxedo to be serving such a wide demographic, yet align themselves with such divisive characters, and then on top of that offer a subpar experience is doing the entire downriver community a disservice. Im going to recommend to everyone I know of downriver to not shop at Jim's, and to go to the mall or some other local shop. If the staff doesn't want to work, perform their duties, treat ALL the customers with grace, then let the business go because you're spoiling people's cherished moments and memories.
