Okay here is how I heard of Royalty Rentals, I was hosting a paint party at my house and the tables and chairs that I had on had on hand did not fit the space. So instead of looking up places, I asked for recommendations of social media and TADA!! Royalty Rentals was the first on the list from my neighbor. So i looked them up on here on YELP and all looked good. I went to their website and saw that i could actually order the tables and chairs I wanted. Plus I could even had the items delivered for a fee of course. However I decided to do the pick up myself and save the fee, smart choice on my part BECAUSE THE STORE FRONT WAS BEAUTIFUL!! When in I thought i d see jut a few things set up, I was right but the table setups they had on displayed where stunning. one of the tables was set in royal blue, which would be elegant for wedding. There was another table set in a warm rust toned cinnamon color which would be beautiful for thanksgiving dinner or company party or reception. I really should have taken a picture!!! Anyhow, since i order on line and everything was paid for all i had to do was sign that i was picking up and then drove to the side of the building and a very HELPFUL young man loaded up my truck in no time flat, which I was really grateful for because I was on a tight schedule for the day. When it was time for me to return everything all I had to do was go back to the same spot open the trunk and the everything was unloaded for me., now that is great customer service. My advice if you are looking to have a party and need some rentals "START HERE FIRST" !!! Trust me I plan on being a repeat customer! read more

Everything went well with the wine glasses that I ordered over the phone and picked up a couple of days later. They were washed and sealed at pickup in a safety rack. I was very pleased. read more

Competitive pricing. Prompt Delivery. Tables, Chairs, Table Cloths, and Linens good quality. Timing pickup. Recommend Royalty Rentals.

I would highly recommend RR! They are competitively priced, communication is great, and their products were delivered on time by friendly staff. We will definitely use them again for our next neighborhood annual party! read more

From the front office to the back loaders, they are the nicest people. So kind and helpful. It was a little out of my way but I will definitely rent from them again!! -Donna Tow read more

It would have been nice having someone from the company confirm with me how the chairs would will look upon arrival. A consumer sees them in your gallery on the site and does not really think about them coming any other way aside from shiny and in mint condition. Had someone told me they were coming so beat up looking, I would have planned and definitely ordered slip covers, as these were so embarrassing to have for my guests looking so beat up. They only looked fit for burning in a fire. Not just a few chairs, but EVERY chair, and one was completely unfit to use. I live 3 hours from where these were delivered. I did not get to see these until the morning of the party when I arrived to set up. Communications like this should not be missed! Please tell customers they will look horrid with paint missing, scuffs, chips, wood missing, discolored, so they can plan accordingly with either renting or buying chair covers! Speaking of communications, there is room for improvement between you folks and the customer. I had received so many calls and repetetive voicemails regarding inaccurate delivery and pick up dates. This frazzled me more with stress, as I had spoken to two different women so many times confirming things. Then the homeowner also received inaccurate information from the driver, to no fault of his own, I am sure. I had spoken 5-6 times over the phone with the company and it was not so effortless. A customer should not have to call in confirming so many times the accuracy of their order once they set things in stone with secure dates. I was worried something was going to get botched, and it did. I kept receiving calls and voicemails with contradicting dates between employees. It was very odd. All I needed was 24 chairs and 3 round tables. Not sure where the disconnect was. The chairs and tables ended up being delivered a day ahead of the schedule, which by luck we were able to manage. Being 3 hours away and hosting a huge baby shower, this poor communication added so much unnecessary stress. To add, the chairs came in filthy and my friend's husband helped me clean them one by one. I was mortified at their condition. I ordered the brown ones. I wish I was able to take better pictures, but if you zoom in you can see what I mean. I forgot to capture documentation before leaving town and the pregnant mama had to try and they were in a large pile. These were not even the worst ones! My order was $298 and I was offered a measly $49 refund. 50% would have be a lot less insulting. I would not use this company again. You folks are so very friendly, and I appreciate that, but there literally is no proper communication going on over there nor the recording of important notes regarding pick up and drop off dates. I cannot imagine I am the only one with this experience. 95% of customers do not even leave feedback with companies, or choose just to never go back and do business with the company again. Thus, I hope you appreciate the constructive criticism to help your company become even better in the future for your customers. read more

Royalty Rentals - Party Equipment Rentals Near Me - Chandler, Arizona

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I order tables last minute for a gender reveal and it was canceled. I call them up thinking I was going to be able to get my money refunded. I did and will be using them for all my events in the future read more

Really disappointed in the customer service with this rental company. I ordered three heaters for my engagement party and this is what they dropped off. I asked the delivery guy, is it normal for them to be falling apart/screws coming off and they just shrugged and said yes they are all like that. It was the day before the event so they had time to resolve it, but chose not to. The sad part is I didn't even ask for a refund but just called and emailed them to delivery at least decent looking ones before the next day because the rentals are embarrassing. They didn't and now it's 5 days later and they still haven't offered a credit/refund or solution to accommodate. I'm sorry but if you're going to pay $500 for rentals you need to provide what's advertised. I'm not that person to write negative reviews but do yourself a favor and go with a responsive and customer service heavy rental company. Especially if it's for your special day. Or you're going to get some beat up/ embarrassing rentals that your guests all comment on. read more

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I really recommend this company they are really good and professional people like the stuff is amazing the customer service the manager all of them was great thank you guys. read more

Easy to work with and great communication. Had an baby shower event and they were helpful. Decent prices and a nice variety of items to choose from. I'm sure I will use their services again and recommend to friends. read more

Great place!! Perfect for my occasion being last minute and they were so polite and helpful with mylast minute chairs and tables for Thanksgiving!! read more

Royalty Rentals - Party Equipment Rentals Near Me - Chandler, Arizona

I cannot say enough fantastic things about Royalty Rentals! I have to commend them on their crew they sent to setup for my friend's wedding. Their courteous behavior and efficiency was truly wonderful...and needed. They were accommodating and efficient. If you every have a special event, check here first! read more

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I was so disappointed in the customer service but also more importantly the product that they provided for baby shower I was hosting. I rented tables, chairs and linens. The tables and chairs were so filthy. I was trying to scrub off dirt and grime right before my guests arrived. Most of it would not come off. Here I thought I was renting white chairs. The grease and black marks were showing thru the tablecloths I rented. I called the office and asked for a supervisor to call me back but that never happened. I would never rent from this company again especially if you want to have clean chairs for your guests to sit on. read more

Typically don't post reviews, however felt the need to do so. We spent $700+. We received the canopy and dance floor in dirty, and really beat up condition. The dance floor was completely uneven. And to top it all of they were beyond rude and unprofessional. They moved things in the backyard with no care or respect. Highly don't recommend this place- there are so many other event rental company's to rent from that will give you respect and clean products. read more

I would never recommend this company I placed an order for my wedding I needed chairs,an arch for the ceremony and a cooler for drinks. When we went to decorate the arch it was unstable and almost feel over just by touching it, the chairs were supposed to be padded and they weren't and the cooler was dirty dented,and wouldn't drain. When I tried to call the company they didn't answer and when I finally got through to them days after they picked up the items they refused to help me with the items I couldn't use read more

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Thank you to Royalty for making my Christmas table decor shine. I called at the last minute and was still able to rent 10 Silver Chiavari chairs and delivered for a very shockingly low rate (these chairs are much more in Los Angeles where I previously resided)Staff extremely friendly and professional. They will definitely be my party rental place in the future! read more

Royalty Rentals - Party Equipment Rentals Near Me - Chandler, Arizona

I was hopeful when renting merchandise here that it would be a good experience. I mean after all the reviews are good. My items arrived 4 hours before my gathering EVERY item was damaged as in scratched, wood pieces actually missing AND so many of the dance floor grooves were broken that the floor was uneven, gapped and a tripping hazard. The heat lamp tops were broken, leaning and looked like someone beat the hell out of it. I reported that all the items were badly damaged and an eyesore to my party and I was told - they will report it to the owner. I will NEVER use this company again and I would encourage you to find another company who will make your party look good !!! read more

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Thank you Royalty Rentals for making everything run so smooth. From us walking in to order our tables, chairs, and tablecloths, to the day you guys delivered our stuff. We enjoyed renting from you guys and will definitely use your service again! read more

Royalty Rentals - Our setup looked amazing! - Party Equipment Rentals Near Me - Chandler, Arizona

This business was very easy to work with. I called short notice and they were able to accommodate my needs. They honored the Yelp check in offer and quoted me over the phone. They sent me an email confirmation and text. Pick up and payment was easy day of. Drop off was just as simple. Will definitely use again in future. read more

I called a day before my event and asked if they could accommodate a small order of chairs. With no hesitation the young lady on the line said yes! Fully elated, she completed the entire order over the phone and the next day I went to pick up the items. On the day of return, I was running late - they called me minutes before closing to see if I would still be able to make it. They stayed in the office to have me return the items I rented. Such a warm and welcoming team that worked there - would use them again in the future. read more

I called to get a few high top cocktail rounds and drape. The woman was incredibly accommodating as I thought threw out loud what I wanted to do, she provided suggestions and guidance on how to maximize my event. I will definitely be back read more

I can not say enough about Royalty Rentals. It was so easy to communicate with them and everyone I worked with was so incredibly nice and professional. We rented chairs, tables, tables clothes, a podium and back ground for my parents Zoom celebration of life and everything was delivered nicely and on time - and picked up the same way. I highly recommend using this rental company. I rent a lot for business and personal reasons and I was very impressed. read more

We rented a mister fan and outdoor tables for a funeral reception. The fan they gave us didn't work and after looking closely, there was a sticker on it that said "needs new switch". I called multiple times but no one answered and I left 2 messages - 3.5 and 2.5 hours prior to the event asking that they send someone with a replacement fan. I received no response, not even a call to apologize. read more

I have used Royal Rentals for my daughter's sweet 16 her graduation party and I'm about to use them for my sons graduation party. Every time I have called, they're always so polite to me over the phone and they're always so punctual when bringing and picking up the rental items. I will continue to use their services in the future. I still have one more to graduate! read more

Royalty Rentals - The dance floor is perfect for my backyard! - Party Equipment Rentals Near Me - Chandler, Arizona

I ordered 19 tables, 110 chairs, 15 linens as tablecloths, and drink dispensors. The quality of the tables and chairs was good, and the linens were clean and individually wrapped in plastic wrapping. The linens were of very high quality and it really made a difference for our event. The tables and chairs were pretty easy to handle. Overall I was very happy with the delivery, quality of equipment, and pick-up. Thanks Royalty read more

Super friendly and easy to work with! They seem to care about customer experience and took the stress of planning off my plate! Highly recommend. read more

I first used Royalty Rentals to rent many items for our daughters wedding. Due to an outdoor wedding which was preceded by multiple days of rain we had to improvise and change things up just days before, including tent rentals, etc. Royalty was so very friendly, accommodating and has reasonable prices. I was extremely pleased with every aspect of their service from ordering to delivery, set up, take down and pick up. Each and every employee greets you with a smile and friendly service. They operate as a well organized and efficient big business but with a small family feel. I have since used them on multiple occasions and will continue to do so. Their online ordering makes it very simple to request your items and I always receive an immediate follow up call to confirm! Thank you Royalty Rentals for making working with you so easy and always such a pleasure!! read more

I am a Corporate event planner and rent furniture/equipment on a regular basis. I thought i would give Royalty Renters a try due to their reasonable prices. I rented white folding chairs for a private dinner last weekend. When the chairs arrived they were in HORRIBLE condition. So much to the point they were not usable. Marks all over them, holes in the seats, stained from previous uses etc. They were sticking out like a sore thumb at the table. I called them right away asking to switch to black chairs or get different chairs and they said the manager would give me a call. They never did. I had orig started referring them to the caterers i use, due to the prices, but had to call them back and tell them DONT use them unless you want furniture that is beat up and makes your event look like it was put together carelessly! read more

I have used them before at Thanksgiving when we hosted 25 people and nothing but the best service and quality. Nothing looked cheap and the delivery was prompt and they were in constant communication. With this Coronavirus ordeal they were very helpful with my postponing the event. I received 75% back in cash and the remainder 25% in a store credit, which is fair under the circumstances since it's not the small business' fault. Definitely will continue using then. read more

Rented tables for a wedding. They worked with us on the delivery times to accommodate our situation and everything was as promised

Wonderful customer service. Would highly recommend!!! Called them at the very last minute during the holidays & they were more than happy to accommodate me. Prices can't be beat!! read more

This was our fourth time using Royalty Rentals and couldn't be more satisfied! They always have delivered our tables, chairs, tablecloths and napkins on time and pickup was just as punctual and easy! Customer service was also very good! read more

Scheduling and organizing a last minute wedding can be very stressful but Royalty Rentals made it a breeze. Their great customer service agent helped me get all my needed rentals. Very friendly, dedicated, knowledgeable, and I loved that I did not feel pressured. read more

I would never rent from this company again and strongly recommend not to rent from this place because of the worst customer service. They collect 100 % money from you in advance before delivery. So you are at their mercy. I had placed the order worth 1700 $ dollars and tried to add something. The lady (Juliane ?) couldnot find my order saying you don't have order with us giving almost a heart attack. The chairs and table delivered were really old and dirty. Chairs don't have any padding and highly uncomfortable. I had ordered 3 heaters and two of them did not work. So the guests were shivering while having dinner on those uncomfortable chairs. When I called back, they refused to accept it and didnot give any refund. The ladies at phone are rude and not helpful at all. She said I should call back again to talk to the owner!! I am never going to rent from this place. You are better off buying stuff rather then renting here because atleast you know what you are getting!! Again don't even think about Royalty Rental!! I wish there was a choice of giving zero stars for the review. read more

The team at Royalty Rentals were great! They have a wide selection of items. All looked fantastic! Pricing was fair, items were delivered and picked up on time. No complaints! Will use them again for other events. read more

I have rented from Royalty Rentals several times in the past. They are always professional, friendly and have the exact items I need to rent. They also make pick up and drop off very quick and efficient. I highly recommend them and will continue to use their services myself. read more

Great service! I can't remember who I talked to on the phone but she was super friendly and helped me out. Highly recommend!

I rented chairs and tables from Royalty Rentals. The chairs were very dusty and dirty. (Phoenix did have high winds the days before my party) I had to wipe them all down which took about an hour and took time away from me getting ready for the affair. I felt that was not my responsibility but should have been the responsibility of Royalty Rentals to deliver clean chairs. read more

After many years of going to a family owned small business in which, the owners knew me by name and always would give me the best ideas for linens they sadly decided to retire and close their small business. After Searching high and low for another small family owned business or just small business I found Royalty Rentals! The minute I walked in they were so kind in helping me decide on the perfect table linens for my outdoor Thanksgiving feast, when picking up I was insistently greeted and they were so efficient in processing my order! I am so grateful that I have now found a new small business! Thank you Royalty Rentals!!! read more

I always use Royalty Rentals for our numerous family events. I usually rent chairs, tables, or linens and I'm always greeted with a smile. When it's time to return our items it's quick and efficient. My first encounter was over the phone when I was frantically seeking last minute chairs and tables for a baby shower. They were so awesome and helpful with my many questions and requests. Honestly I had called three places before I spoke to Royalty. And the service and pure human kindness just over the phone is what solidified my decision that day. Also, their prices are the lowest in the Chandler and Mesa area. I only say these cities because I previously used a pretty big name rental place in Mesa but since finding Royalty I've never gone back. And if I ever move from this area I'd still commute to rent from them. I am a firm believer of supporting our local businesses! I'm grateful I found a local business and owner that I will always support and do business with. read more