First time in Cancun at an all inclusive resort. The reason I am writing a one star review is that this facility mishandled a situation with my friend very poorly and out of proportion. On the last night at the resort I had a friend who had drinks and accidentally threw up on a carpeted portion in the party area. She was immediately told that she would have to pay $1000 USD. Management was spoken to and they still upheld the charge. As a facility who's service is great by the way especially when it came to dishing out alcohol you would think that they would be prepared for people or at least anticipate people to throw up once or twice and be ready to deal with it but no. I guess they just outrageously charge people for such things. Poor management. Other than that the stay itself was great. The rooms were spacious and everyone from the waitresses and waiters to cleaning people were really nice and helpful. Unfortunately management and whoever finalized the decision to charge my friend put a really bad taste in my mouth other than the warm ass tequila they would sometimes serve us. Royalton CHIC if you would like this taken down give my friend her refund and I'll take it down. read more

NOT SAFE!!!! What a mess. Walking in, the vibe was just off. I felt like I was in Panama City for spring break. So many people, elevators are slow, it's extremely loud. Day one we checked in and they offered us diamond club membership. We agreed. However, they didn't have a butler for the first day. No problem. The room was not ready on time, so we decided to go eat. Food was decent. We went down to the pool. Since we didn't have diamond status that day, we had to go to the regular pool. It was like nothing I have ever experienced. My husband asked, "what did you get us into?" Pool was overcrowded and service was slow. PEOPLE WERE HAVING SEX IN THE POOL! It was so gross. My husband and I were asked by several guests to go to their room to "party." At one point, a man selling cigars offer to sell us drugs. His exact words were, "I also have marijuana, cocaine, and pills. Whatever you like." No thank you. The music was so loud. Drinks are very watered down. The next day, we paid for the diamond club. Pool was less busy and no one was having sex, so that was good. We were approached again by another man selling sunglasses that offered to sell us drugs. It did not feel right. Everyone is drunk and loud. We woke up the next morning, packed our bags, and left. We found somewhere else to stay at our own expense. We did not get any of our money back, plus they charged us $400 saying we charged things to the room. We did not. But they wouldn't let us leave without paying and I was ready to go. SCAM. We will not come back to Mexico. This was our first time and it was ruined. read more

Went there for a bachelor party & we got there & the rooms were wrong so I ended up on a pullout couch all week (was comfortable will give them that.) but the elevators really were absolutely terrible & barely worked. Almost always a line to use them at any time of day. The "foam party" was sad. Lastly, Bologna should never be served anywhere ever. read more

1. Although, the Royalton CHIC Hotel Insists In Its Guest Accommodations Contract as well as its Policies and Procedures that the Guests are Required to Follow All the Safety COVID-19 Recommendations and Protocols of the CDC, WHO, including Enforcing Social Distancing, Mask Wearing At All Times Throughout the Resort except where guests are permitted to remove their Masks while Eating, Swimming in the Pool or at the Beach, We witnessed many instances where SOCIAL DISTANCING WAS NEVER ENFORCED BY THE HOTEL OR ANY OF ITS EMPLOYEES. FUTHERMORE, MANY GUESTS WERE ALLOWED TO BE IN PUBLIC AREAS SUCH AS THE LOBBY, ELEVATORS AND OTHER COMMON AREAS WITHOUT MASK WEARING ENFORCEMANT BY THE HOTEL OR ANY OF ITS EMPLOYEES. 2. Many of the Instances where guests were not wearing Masks or not practicing Social Distancing as Dictated by the CDC and the WHO in Common Areas of the Hotel were reported by my wife and myself at Various Times to Cesar - Hotel Guest Services Employee as well as Javier another Hotel Guest Services Employee. WHEN MY WIFE AND I BROUGHT THIS TO HOTEL MANAGEMENT'S ATTENTION THEIR EXCUSE WAS "THEY COULD NOT CONTROL SO MANY GUESTS!" 1. On various occasions my wife and I went to the Hotel Guest Services Personnel to request that they please put more Security in and around the Hotel Lobby Elevators and other Key Areas where the Hotel Restaurants are and where Alcohol is permitted to be consumed in order to enforce the COVID-19 Safety Restrictions, but each time my wife and I made these attempted requests we were ignored by the Hotel Staff. 2. The Royalton CHIC Hotel has Knowingly and Willfully put the Health, Safety and Well Being of My Wife and Myself as well as the Health, Safety and Well Being of My Wife's Family at Great Risk. This Negligence and Irresponsible Behavior by the Hotel's Refusal to Enforce Their own COVID-19 Restrictions in the Hotel and its Surrounding Areas resulted in our being involved in an Unprovoked Violent Attack and Assault while riding in the Hotels Elevator and the resulting Bodily Injuries and Undue Stress suffered by My Wife, My Sister-In-Law and Myself. This was caused by 2 Violent Guests who were unwilling to Follow the COVID-19 Safety Protocols as put in place by the Royalton CHIC Hotel. 3. AS A RESULT OF THE UNPROVOKED VIOLENT ATTACK, MY FAMILY AND I NEEDED TO VACATE THE HOTEL A FULL TWO DAYS EARLY DUE TO THE HOTEL'S NEGLIGENCE AND IRRESPONSIBLE BEHAVIOR. read more

Royalton - So, I Guess This Is What Royalton CHIC Suites & Spa in Cancun Refers to as a "SAFETY-ASSURED VACATION" #AttackedintheElevator #NoResolution - Resorts Near Me - Cancún, ROO

This was my first ever trip to Mexico. We were greeted with such care and kindness by everyone we encountered. Immediately welcomed by Rosario and a refreshing champaign flute of papaya, mango and pineapple juice. While we waited for our room (after a slight hiccup that's was professionally and kindly addressed) we enjoyed a nice Steak Dinner. The next morning we enjoyed a fresh and delicious breakfast buffet. I personally chose to eat the omelet that was the size of my head every morning. The very first moment we stepped into the buffet, Carlos welcomed us like we were his sisters. Not only was he extremely considerate and attentive, he's freaking hilarious. Dayna was also very helpful! We made certain to ask for him every morning. The second visit - he already knew how we liked our coffee and suggested many stores to explore. Enjoying many spoils of the resort my favorite ,hands-down was the spa!! Y'all do NOT skip this. I've been to many spas in various hotels and the refreshing room after the spa - took my entire breath away. Patricia was so amazing and have a perfect hour massage. Yoga on the beach was so peaceful. Rosario made sure I was at ease and it was a nice before sunset flow. Our cabana crew was wonderful- Martin, Liliana, Ingrid, Magana, Alberto and Eduardo are epic. They kept the food and drinks flowing while laughing and being silly with us for 2 days. Never did we want for a thing during Cabana time. Guest Services- Karen was so clutch! Give that girl a raise. Mara really helped us feel appreciated as guests. I'll butcher the other young ladies name but will update once I get correct spelling. Resort had plenty of guest mingling activities, but we all felt safe as masks were expected unless outdoors. The surf board competition to the salsa lesson with the live band are some of the most memorable! The pools are very clean, the entire hotel was impressively clean as well. We even got to our room to wipe it all Down upon entry - wipes barely showed anything?! That alone was a comfort. There is no way I could name all of the staff that was kind to us because EVERYONE we encountered treated us like royalty. We are enjoying the country and are forever grateful to the staff of this beautiful resort. Excellente! Thank you for it ALL! read more

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This resort is well worth it for top tier Marriott members or if you can get diamond club access. The diamond club members have a special check in and private butler to take care of practically everything. Premium all inclusive alcohol for diamond club members. As far as restaurants we enjoyed the skyclub (seafood) tempura shrimp and fish tacos. Chops (Asian) restaurant also a win. The staff throughout the hotel were extremely hospitable. We truly enjoyed our stay. read more

DIAMOND CLUB IS A JOKE!! SAVE YOUR MONEY!! If you come, just book as a normal guest, Diamond club is actually more of a hassle and really gets you nothing. This has been one the worst vacations I've ever been on and we frequent Mexico regularly. Nobody cares about your experience or wants to make it right. They literally just want your money and once your here it's too late. Food wise Steak house = horrible Asian restaurant = excellent La Hacienda = excellent Vespa Italian restaurant = good The only thing that's made it worth while is the fact that I proposed and she said yes. The resort has been absolutely horrible with the exception of the entertainment director, I believe his name is Ernesto! He's amazing, as well as, a few of the other staff. The rest of the employees act like you're a burden or bother. No smiles. No enjoyment. Was told a manager would be coming to talk and that never happened. Not even at check out. It's literally been a battle to get anything done, even to jus have our room turned down. We came in Sunday and it wasn't cleaned until Tuesday and that's because I had to call 3 + times! There were a lot of other issues as well. Too many to mention. Horrible horrible horrible experience! Never again! read more

We had a party of 20 that stayed here November 2nd-6th 2022. The rooms were very clean, breakfast buffet was great, lunch menu was limited but was good enough, rooms were clean, and most staff members were very polite. The pool area was great along with all the activities that were scheduled every day. As for the staff, Alejandro and Victor at poolside were by far the best and very accommodating to everything. The only staff that were NOT that friendly were ALL bar staff. I would definitely come back and stay here read more

This is an adult only resort but everything shuts down super early. So let's start at check in...they have majority 2 - queen bed rooms, vice single king rooms (which adults usually ask for kings). The hotel has a constant weird odor in hallways and rooms (close to smelling like turpentine). Smell is in your clothes and everywhere (had to wash everything when we returned home). Food is decent or just under ok. To my surprise, the seafood options were scarce. More restaurants listed on the website than actually open on the resort. The worst of all was the constant dampness in the rooms (damp sheets, towels, clothing and etc), getting in a damp bed with the AC was a great way to catch the colds that we all got. The only things that were good were the staff and the beach. Sorry Royalton CHIC Cancun, it's a "No" for me on a return visit. read more

DISGUSTING! Pool had trash in it, chairs were either covered in bird feces, cigarette burns or just plan dirty. Their food kiosks surrounding the pool?! Break all kinds of health codes and would 100% be shut down if they were in the US. My family and I left after seeing this. We were there 2 hours. read more

This is my 2nd time at a Royalton resort the other was in St. Lucia and both experiences were abysmal. Gil was at the front desk checked me in and asked me about upgrading to Diamond Club. Gil gave me and my friend who had arrived and checked in earlier 2 different descriptions of Diamond Club. He also gave us 2 different prices. Because it seemed a bit scammy we originally said no, but majority of the party we were with for a wedding got Diamond Club we went with it as they told us what they received. We all had the same Diamond Club bands but apparently there are different Diamond Club levels which was not explained. At other resorts if you upgrade to Diamond you have more food options, better liquor, bottles in your room, Butler service. The only difference I saw for our "upgrade" was access to a smaller much more packed pool and 5 more items on the room service menu. It was a waste and Gil did NOT explain Diamond Club properly. The food was a joke. We started at the sports bar. It seemed everything on the menu was missing ingredients. The garlic parmesean wings literally had no garlic parmesean. If you didn't have seasoning let someone know upfront. The wraps would have multiple ingredients listed and they would come back with a sloppy wrap with half the things missing inside. The burger was hit or miss. The Carribbean Jerk wings were pretty good on 2 separate days so although the wings are tiny those were good. At the steak house the Mahi and salmon were cooked well. The steaks were very fatty and had no seasoning . Even the expensive Tomahawk was not prepared that well. The pizza place was ok the most consistent of all the eateries. Not great pizza but based on all the other food the bar was fairly low. However as I was leaving and decided to get a pizza before heading to the airport as that was the only food option available, I am told it won't open for another 40 minutes so an hour late. I go back a little after 12pm. And 2 men are there. One is on his phone and the other is making dough. Neither acknowledge that I am standing there. I say hello and the man on the phone Fernando still does not look up. Nain the one making the dough says "yeah what do you want". A simple how may I help you or what would you like today is appropriate. I stand to the side so I'm not in the way not less than 5 feet from the pick up window. He never tells me my pizza is ready I go over after 20 minutes and he just throws the pizza down and goes back to making dough. You open an hour late and then open with an attitude? Agave the Mexican restaurant wasn't even open when it was supposed to be but several people said it was not that good which is unacceptable as we are in Mexico. We tried to get a pizza one evening about 9pm and was told we couldn't take the pizza to go We asked if we sit at the table and don't finish could we get a to go box the hostess said no. We get back up to our friends room and he had 2 boxes of pizza and he said you have to give them some extra money to get the pizza to go. That's fine we didn't mind giving them a little extra tip but don't tell me you can't do it just give me a little hint you want an extra tip like the rest of the staff that nickeled and dimed us for everything. At the "Diamond Club" pool they were only giving people umbrellas if you gave them some cash. I believe in tipping but they wouldn't even help you unless you paid them first. We finally just got a cabana and it took an hour to get our bottle. We had 2 cards on file for our room but they were confused on how to charge us. I understand "greasing" a few palms for service but it seemed that was the ONLY way to get anything done. The food highlight was the Asian restaurant. They were quick with service and the food was actually tasty, warm when received. Gabriel who gave us room service on our last night was great as well. Part of order did not come and he went back with no problem. Alberto our server at the rooftop Cabana gave quality service even though the food was an extra cost and mediocre besides the fish tacos. Unless it's a very very close family or friend I will never spend my money at a Royalton again. It claims 5 star but the service and food is at BEST 3 star. It may be 5 star for those who have not had a top tier resort experience. read more

Checked in on Thursday for 5 days. Beach front hotel with a great view no matter what room your on. One side have ocean and other is lagoon but is amazing . Service is amazing Food is pretty Mediocre, even the Restaurant food was great., check out my hunter , and jade review to see how it was. I don't like that they only had few option for room service and everything was Luke warm or cold. Cheese platter was the only thing good . Diamond club I don't know how I feel about it. Not really Worth it. Even tho Alex my butler was amazing . He gets everything done . Downside when you get a different one and they really can do anything for you and take hours to answer questions. For example on my last night I ask our new butler sandy to book a cabana on the beach at 8am she got back to me close to 11 to tell me that it was all book. Laughable Room is great , it didn't have sand in the floor but after getting room clean it was much better I guess with a hotel on the beach not much you can do. Diego on the rooftop bar is amazing as well. Everything in the rooftop is an extra cost. read more

Great time! Service was great ! Bartenders at dips were on point Carlos kuri & Jesús Martín mixed the best drinks . Frenando gobea pool side was the best server and never let our drinks get low and the food was amazing thank u chef Carlos Rodriguez & Alberto Acosta that kept the food coming ! 5 stars read more

Royalton - Resorts Near Me - Cancún, ROO

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Booked a vacation here with my wife as I stay at Marriott properties ~40-50 nights a year and i love them. Rooms were decent and butler that comes with DiamondClub was great. Food, limited drink options and constant upsell / additional costs for anything decent was ridiculous. Don't waste your money. read more

This was by far the best experience I've had at Cancun. I've been here a couple of times and this one really blew my mind. It is fairly new, so of course it should have been up to date on everything. But it exceeded our expectations. The lobby had (I'm sure has) a great scent to it. To this day I am trying to find it in any store that sells candles, sprays, all that food stuff. I know I can just call them and ask but it's been a mission of mine haha It is somewhat citrusy.. all I know is that it's the scent I want going on in my place. The staff is amazing. Friendly and attentive, yet not enough to be a bother. We had our own butlers, a combination of two young and wonderful staff. They made our schedule and accommodations easy. From a certain breakfast order we wanted in our room and at a specific time, to a reservation at one of their great restaurants same day with almost no time in between. My main guy has been LeFranc. A very hospitable, sweet, and attentive guy. He took care of everything for us. We just showed up to where we wanted and we were set. This guy will forever be in our memories and we hope to see him again really soon. He did mention to me that he might move to a newer hotel.. let's hope we run into him somehow. If you've met the guy he deserves everything for him and his family. If he sees this: Gracias por todo LeFranc!! Fue un placer conocerlo, y le pido a dios que me lo cuide a usted y su familia. Hope to see you soon. Now we can't go to Cancun and not have alcohol in our blood system for the 24 hours! That was thanks to another great guy we got to know, Cesar. He's a main guy.. above most bartenders. He knows his shit! He got to know us and automatically know what we wanted or suggested a drink he saw was in our taste pallet. He was also very attentive and does an awesome job. Make sure to ask for a mini beer shot. OMG. Amazing. I actually have done it for my family back here at home in California. They enjoyed it just as much as I did. Most other bartenders know their thing and apologize if I seem to only talk about those guys, you might get your own people who did the same and even better, but I'd like for you (the reader) to see this review and consider this place. You will not be disappointed one bit. Like I mentioned before, this place is fairly new so it's really nice. Their pools are pretty cool, right by the beach. Nice amazing view. This hotel is lucky enough to not catch the seaweed the ocean currents bring. It is clean and clear translucent turquoise water. I miss it just by writing that. A beautiful warm water you can just get in and enjoy your vacation. If you ever go you can definitely get the best out of your stay by just staying in the hotel, they literally have everything. But if you do go out, I suggest Xochimilco and Coco Bongo club but make sure to get VIP and reservations there and go early! The seating sucks when you aren't early, luckily we got there early and with our VIP tickets skipped the line and chose our seats. I am sure to return to this hotel no questions, and I will continue my quest to find their lobby scent that I loved walking by everyday. read more

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Went here for our anniversary, before arriving I told them that but unfortunately they didn't follow through with a banner or anything special, next to us was a room with a banner and a balloon for someone's birthday. The smell of mildew is overwhelming, the place is incredibly hot and humid with no AC except in the rooms. Eating at restaurants felt like you're in a sauna. Elevators took FOREVER every single time. Food is ehh, ridiculous that the only food option until 6 pm is the buffet. The steakhouse was great and so was the Chopsticks Asian cuisine. Most of the food we ate was unsatisfying and even questionable at times with the seafood, so I avoided it. The servers at restaurant were all amazing. The man at the spa was rude when I was trying to figure out what time we wanted to get our massages. Don't even get me started on the people who try to talk to you into the time shares, so incredibly terrible! We said no, and they asked if that would make us "more poor for x amount of money?" Water went out all Wednesday 10/18/24 when it came back on it was brown and smelled, water pressure was terrible for the whole stay. They told us multiple times it'd be on in a few minutes, wanted us to go down to the spa to take a shower. The water went down for other people multiple times!! It didn't feel all inclusive because some places to sit was extra, different food on menu was extra etc. We felt so upset how many things went wrong on this trip, for the money spent, it was not worth it and I would not recommend this place at all. read more

I had an AMAZING time. The resort was clean, staff pleasant and helpful, drinks bottomless, entertainment just right and my room was PERFECT (ocean view). Chic all inclusive was genuinely all inclusive, they had a little something for every type of person. I tried new activities and meet several new friends. I didn't have the diamond package but My crew and I felt like Royalty. I'd like to thank the ENTIRE STAFF. For those that took a bit more care of us here's a special thanks: Thank you Rosanna, Mannie ( Emmanuel), Martin, Veronica, Alejandro, Donis, Jesus, Alexsandro. *I apologize for botching any names or forgetting anyone. Royalton Chic is the spot! See you guys again. read more

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If you're browsing through hotels this is the perfect choice. Not only is a brand new hotel, the service is wonderful. The employees go out of their way to help you out, the food is so delicious in all 7 restaurants, pools are great. Walking distance from night life, bars. And I had a cold champagne bottle free of charge waiting for me in my room. read more

Royalton - The view from an ocean view room. - Resorts Near Me - Cancún, ROO

They got the 2 starts because of the welcoming drink and look of hotel. My group paid for the Diamond club! This is supposed to be too shelf all you can drink liquor. It was not! They are watering down the drinks. You have to damn near beg for the top shelf at the bars, when it's open to get it. Also the pool closed at 7 what in all this is supposed to be an adults only and we on time restrictions to the pool. Now talk about the pool on the roof that you have to pay out your pocket extra money even with diamond club because they say it's not part of the package! Oh and you can't take the drink you paid for downstairs! This was like an old folks home. You just want to relax and no excitement here you go. But it was a waste of 10k for me. Oh I almost forgot to mention or so called Butler, that we only saw for a minute while having to take care of things ourselves. Smh! read more

There are pros and cons to every resort and this one had both, but the pros outweigh the cons here for me. The hotel is gorgeous and pretty much exactly what you would need/want for a beach vacation. The alcohol is all included and if you tip well, you will get the top shelf stuff at no extra charge. The staff was great. Everyone was incredibly nice and accomidating. The pool area has multiple bars and numerous waiters/waitresses taking orders if youd like. The pool area is lacking in music. The music was not loud and seemed to be 10 songs on repeat. The food was tne major con. There are multiple restaurants and two are decent, two are not good. The steakhouse was the best of the four. The steaks were good not great. The mexican restaurant was good, but you expect more authentic mexican food being in mexico. The italian and asian cuisine restaurant's I would skip next time. The italian food was all super salty and the asian restaurant was interesting. The rooms were also super spacious and incredible views of the ocean. read more

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The first and last time we will ever be going to this resort. The overall experience was horrible from day 1, do not fall into the same trap. We arrived after our flight at 3pm and told them we were hungry and wished to eat, but they insisted on giving us their spiel on their "membership" cough, scam, cough. An hour later they finally let us eat as surprise surprise all their restaurants are closing so we scrounge leftovers. The bracelets they gave us miraculously didn't work as they wanted to wait until after setting us up with a time so they could give their sales pitch to activate our keys. Upon entering the room the entire room was damp due to the AC and condensation, and once the fan was cut off there was not cutting it off. We couldn't sleep all night due to the hurricane like winds in the room despite calling multiple times to have the fan fixed. The membership, aka scam, is a joke. Please do the math as they constantly lie to you about the number of points and money needed to book future trips. DO NOT FALL FOR THEIR LIES. After exposing their scam to them, they send me this letter asking me to not expose their Scam Travel Smart VIP, ummm what? All you need to know is in this snipit, if you aren't running a scam why would you say you'll delete all negative feedback and request to not post negative feedback on your scam, I mean membership. Shady, shady, shady... Avoid at all costs! read more

Royalton - Resorts Near Me - Cancún, ROO

This place is a 1 at best for multiple reasons. Don't vacation or stay here. Here's the thing: It'd old! It's boring! The food socks! They speak very little English! They cater to themselves and not guests. The excursions, spa, and gym are all a bust! Not to mention the transfer service is sad. Do your homework and book elsewhere. You will certainly not enjoy this. read more

Pros: The hotel and rooms were nice and modern. The staff was friendly and had good customer service besides the restaurant host. Workers were so sweet and friendly at the pool and buffet! They have a hospitality room you can use after checking out and you can use access pools and buffet up to 3pm. The food by pool and their juice was very good! Beach is gorgeous and pool area is nice. The best spa I've ever been to. Rosaria put me to sleep and gave me the best massage of my life. Cons: Impossible to get a table at the restaurants. I had to fight every night and only hunters accommodated our group. They always tried to upscale you to get a bottle for a private room. Why did I go to an all inclusive which includes alcohol only to be pushed in buying a bottle just so I could eat at the restaurants that were suppose to be included! We had a group of 12 but could have been broken down to 4 groups if need be. There were empty tables and they still would not sit us or tell us a time we could eat. All the hosts at the restaurants had some excuse and were rude. I really don't understand how they are able to operate because it wasn't even busy. All your restaurants are pretty small, so how were you able to market everything as all inclusive when you can't even give people tables to eat dinner. Seriously felt like a scam. We had to eat at the buffet the entire time! Only breakfast at the buffet was good. Lunch and dinner were so much random stews and different toppings and sauces. I felt like there were more sauces/toppings than actual entrees and food. Food was also not hot! It just sits out. Hunters who actually sat our group, once seated didn't want to take our orders. They sat our group outside the restaurant in the club area FYI. The manager said he would order us family style and give us random things..what!!?? How is this all inclusive if I can't even eat what I want! He wanted to give us random things for our group and we told him no..we don't want to waste food. What your giving us we won't eat. It was ridiculous and I thought it was a joke but he was serious. After pushing back, they finally took our orders. This is the treatment and service you will get if you aren't diamond or pay extra for a private room. Hotel doesn't turn on ac in the hallways or elevators. It's so damp and hot!!! Rooms were also hot. The lowest you could set the temperature was 66 F and it didn't even feel like it in the room. I called to complain and they said every room could only go as low as 66. If you get hot easily like me, do not stay here!! Elevators take forever and there are only a few working. It gets annoying to just wait and have to stop at every floor. Room service food was pretty bad and took 1 to 1.5 hours to get. Again...how does this hotel operate like this and claim they are 5 stars! There is very few entertainment activities. There's maybe 2 exercise classes and 1 party a day. There was a sewage smell in certain parts of the hotel and bar. The $300 resort credit is a scam. It's literally coupons you can use towards certain expensive services. It was my bachelorette and my birthday and they did nothing extra or special. Not a big deal but it's not a go above and beyond resort. It's a you gotta pay more to get what you thought you paid for or we will make it difficult for you. I would spend my money elsewhere. If you are ok with just sitting at the pool & eating at a buffet with mediocre cold food the entire time then you may like it. read more

This place was an amazing getaway for my 30th birthday! Included food was amazing. Drinks were okay if you knew how to sweet talk the servers you can have better drinks. Fucked up mimosas were my fave a shot of clear liquor in my mimosa. Clean, efficient and safe!!!! read more

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My husband and I booked for our first post covid trip. 3 nights, 4 days. The resort is beautiful and well maintained. Many places to lounge and relax all over the resort I booked an ocean view suite.....my room did face the ocean but it was also facing the front of the building so I also got parking lot in my view. I'm sure the rooms that faced the back of building had spectacular views.. The service was great, everyone is very nice and accommodating. The food was better here than I've had at other resorts with the exception of the sports bar Scores (food was terrible). The drinks were weak unless you upgrade to the Diamond Club but I've experienced this at other resorts so it was expected. There were shows or parties on the rooftop everynight which was cool. The one downside was the elevators.. Thsy were ridiculously slow. People would hop on and ride in the opposite direction just to catch the elevator. Brightside, we met alot of people while waiting.. I would definitely come back here and hopefully stay longer. read more

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The place has been newly renovated. It is absolutely beautiful. The beach is clean and clear. The all inclusive alcohol is DEFINITELY watered down. Not just the drinks, I mean I watched the bartender pour Johnny walker red label into my glass, I drink it on the rocks with TOO MUCH EASE. I do not drink liquor straight, but I had a feeling the bottles were watered down. The food at the bars and poolside are subpar but surprisingly enough the "buffet" is great. So many options, fresh and delicious. They are taking great COVID precautions, requiring masks, requiring guests to use sanitizer before entering each area, taking temperatures before you enter any restaurants. This has been a pleasant stay. read more

Did not like how A/C in the hotel room kept turning off, especially during the humid nights!!!! Food was very mediocre! No fish Tacos at a snack bar on the beach, being Mexico very unusual!!!! Also, have to get up early to reserve chaise lounge beach chair as there weren't too many for everyone! In addition, annoying was the fact that the towels were not centrally located anywhere near the beach and that they always kept running out! I did not complain as I only stayed for 3 nights and did not want to be nagtive about it /use up my energy on these matters. Instead, I sucked it up and enjoyed what I really came down here for and that was to soak up as much of the UV rays as possible that I have sorely missed out on during this brutal cold winter that Midwest has been experiencing this season! I think being new hotel, a really nice design by the way, (other than towels positioning/layout lol) recently opened up few weeks ago, they will eventually get it together and tighten up most of the loose ends here. My reason for 5 stars is because of the people that work here! They care, are hardworking and are very welcoming! One man in particular, Francisco Manzanero, beach waiter, amigo, vato loco forevaaaaaaaaa! Always in a great mood, in great spirt, a man that loves what he does, and someone who really passes on that positive energy/vibe onto who ever he gets in contact with!!!!!!! On a short getaway or on a vacation/holiday, this is exactly who you want around!!!!! read more

If I could give this place zero stars I would. The event took place at the Royalton Blvd Kukulcan, 9.7 Zona Hotelera 77500 Cancun Quintana Roo Mexico. I received periodic knocking at my hotel room between hours of 9-10pm and a man with a Mexican voice calling out "baby". I did not acknowledge this said person at my door nor did I confirm my presence in my room. I called down to the front desk so they could investigate it. I proceeded to push a chair up against the door and re-confirm locks on the door. Shortly thereafter, I received a call from my hotel phone, at first it was Mexican music playing and a man on the other line 'informally dialog'. I hung up without saying anything. 2 seconds later I received another call from my hotel phone I picked up and I said who is this, and it was two men moaning, saying "yeah baby." I quickly hung up the phone, called the emergency line, and reported the calls. I stayed up all night that night and address this with the manager in the morning. I reported to them what had happened, and they said they would investigate it. I also requested to change rooms, and this was arranged, I was in my new room by three o clock that day. The day I was to check out of the resort, the hotel and security managers had done their investigation, they reported to me that they have no records of anyone ever knocking on my door or log of ever receiving inbound harassing phone calls directly from my hotel room, they said they only saw logs of me making the outgoing calls on the hotel phone. Additional Remarks: How did said person(s) know there was a woman staying in the room? Also, the only Mexicans that I saw were those that worked there, I did not see Mexicans guest staying at the resort. In addition, they have termites, these can been seen in the door jam and around the locks to the room. The food was mediocre with the exception to the desserts. It also took 2 hours and a few extra calls just received extra caffeine coffee packets for the room. The first time i requested more packets they gave me decaffeinated, I didn't think I had to specify which kinds since its pretty rare to want decaffeinated in the morning. Then an hour went by and I didn't receive the caffeine packets so I called again, the desk asked me to check the front stand in which I told him they sent me decaffeinated and i requested a couple caffeinated packets, they eventually brought one caffeinated and decaffeinated packets, after asking for couple caffeinated only. This place is not safe, they're overpriced, and have horrible safety and hospitality procedures. I would not recommend staying here at all. read more

We love this resort. We were there for a destination wedding. We were about 50 people in my party and no one had a negative experience. All the Restaurants were great. My only complaint was the all inclusive alcohol. It was real cheap alcohol but you can ask for a different brand. I did not learn this until the last day. Make sure you ask for the better brand names. They had a lot of equipment and programs to keep us busy. I will be sure to return. read more

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I did not have a great experience at this hotel. Although it was a beautiful hotel, great rooms, nice pools and incredible views, the service was the worst thing I've ever experienced. It was my first time at an all inclusive hotel, so I was excited to have a drink in my hand at all times and never be hungry. The experience was the complete opposite of what I expected. The service was slow, no one understood what we wanted or knew if they had the supply, I even speak Spanish and they still struggled. Our butler was nice, but slow and it was a constant struggle. We complained to the head of the hotel and we still didn't get upgraded service. The food was terrible. I am posting a picture of the "pad Thai" we received at the Asian restaurant, it was noodles with butter... the steak at the Italian restaurant was better than the steak at the steakhouse. The showers smelled like gasoline. I really wish I could have given this hotel an amazing review, but only Two stars just for the views and the design/interior. A couple other things I'd like to review: checking in took about an hour and a half which is unacceptable. Checking out took at least an hour, luckily we weren't late for our flight. Lastly, we went to our reservation at the steakhouse one night and they claimed they didn't have our reservation so we had to wait another hour. read more

Royalton - Pad Thai at the Asian restaurant. - Resorts Near Me - Cancún, ROO

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I was so ready to getaway like most after the year we all endured with the pandemic and Cancun was a good option. We stayed here at the Royalton Chic . After the 2 hr and 15 min flight we were welcomed with a refreshing cocktail and taken to check in at the Diamond office where there were finger foods and snacks for us. After completing the check in process we were taken on a tour and to our room by our butler. He showed us around our suite and all the amenities we had access to. The resort was beautiful, clean and had a state of the art technology to control the air and lights within the room. The staff was all very friendly and the restaurants were nice but the food was not the best. I would recommend the Steakhouse, Japanese and Italian restaurants. The better food and drinks was off the resort. We enjoyed hanging out at the sports bar Score which had your typical bar foods, pool tables and even hookahs. They also have an on-site Covid-19 testing center to help get you tested which you will need in order to return back into the states. It is recommended you schedule the test at least 3 days prior to your departure date. The resort had everything you needed and close to shopping and restaurants. I definitely recommend this resort for your vacation needs!! read more

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This establishment had just re-opened (COVID) the week prior to us arriving. It seemed like they were still in the process of recovering and getting organized. The location is great (very close proximity to the beach). The food was average, although we really enjoyed the Italian restaurant (Grazie). Our waitstaff in the Diamond club were GREAT (Lilliana, Edith), and our room was amazing (Chairman's room). This resort is adults-only and had a strong presence / appeal of "younger" people (early 20's - early 30's). 4 stars is based on assumed potential once they've fully recovered from the prior 7 month shutdown. read more

Walked into buffet expecting run of the mill all inclusive/cruise ship buffet food......nope. The buffet is amazing high quality goodness. The room is very modern, spacious and clean. The price here was very reasonable too. Would definitely come back! read more

HOTEL STAFF STEALS!! Let me start this review by saying I kept all of my belongings in the room safe until the last day. I removed my electronics to charge them for my very early flight the next day. While I was enjoying the beach and pool, a hotel staff member went into my room and stole my Apple Airpod Pros. I called hotel security, and they proceeded to search all of my belongings while I filled out an incident report. Then I was told they would question their employees, and if someone confessed, I could come back and press charges. When I inquired about an alternative outcome, I was met with nothing but disgust and judgment. After asking to speak with an agent for about an hour, I was told that Silvia's hotel guest service manager would call me the next day. That never happened. After I reached out, I received an email letting me know they were investigating. After another 24 hours and reaching out again, I heard back from the. Silvia let me know that no employee confessed; therefore, I must have left them in a public area. It is unfortunate because I had a good time on the property most of the time, and the staff was amicable. However, this incident has left a black mark on the entire trip. They could have easily worked with me to provide a better outcome instead of making me feel unsafe at their property, and like it was my fault, their staff stole. I am very disappointed and will not return. It is a shame this is supposed to become a Marriott property. read more

I booked this room for my parents and wanted to join them for the holiday. They wanted to charge me a crazy rate for 2 nights, not even match the rate I paid and I would be staying in the same room! I could understand if I trying to crash all 6 nights. What's more, the front desk service was terrible. Literally made zero effort to help. Sheets felt like sandpaper. Had to call 4 times for towels. Dining took 2 hours minimum for 3 courses. Credit cards stolen in suite. Diamond is a joke. You guys, it was OUTRAGEOUS. 5 star hotel?? AS IF! 5 star view and nothing else. read more

I have to say I really enjoyed my stay I will start with the good , resort is beautiful our view was absolutely beautiful had ocean front we didn't do Diamond club they said the week we were there it was pretty much included except the top notch drinks , our room was beautiful double sinks I loved the hand held shower head over the rainfall that was in shower also nice little couch in room , shower wash, shampoo, conditioner, pretty good size , pool I should say 1 pool because the other pool was diamond club and the other is a small jacuzzi not hot cold but was very nice all the jets , the 1 pool I have to say I did not like how they had it set up the close half of it down almost all day doing something very limited on space to use they should of had 1more pool a adults pool and quiet ,room AC horrible didn't feel cold at all had to switch rooms Ours broke and the room we had smelled so bad I can't explain I wanted to puke that's how bad it was 10841 wow avoid that floor the smell will kill you , when switching it smelt so much better , view was not as nice so that was upsetting that they moved us to a lower floor with a view not good I think we should of been upgraded as we spent 2 days dealing with the AC issues but no given a room on lower floor .. they try to sell you way too much just want to be left alone on vacation not bothered every time I walk by a employee for spa , pictures ,And for the picture guy was very rude i did not like him at all very rude ,but o very I say I'm not interested leave me alone , I wish the had some chairs on the beach to lay out by water also , nothing down there but it may be due to turtles coming ashore at night to lay the eggs very cool also watched that and watched them hatch they have a fenced in part where they take them after she lays them to hatch and release at night very cool.. over all the resort is nice I would not call it a 5 star ..just because of the smell of room AC is horrible, lots of stuff falling apart already our drain in new room would not drain in shower but only had 2 days not worth calling about.. read more

Overall we enjoyed our nine days stay at Royalton Suites. The property and the rooms looked beautiful and had a modern feel. We stayed in a Diamond Club room so the service on the beach and the pool on the DC side was excellent. We never had any problems finding sun lounges and umbrellas. We spent a day at the spa and we enjoyed the experience very much. The reason for the three star rating is that the hotel wasn't finished when we were there. They were still finishing the main staircase so there was a lot of loud drilling noise and we could see the construction crew carrying the equipment and installing tiles. All this was visible from the lobby of the hotel. The downside of our vacation was the amount of seaweed covering the beach. On some days, there was so much of it, we couldn't swim in the ocean. We are big fans of the Royalton chain so we will probably visit another property in the future. Compared to the Rivera Maya location, this one is more of a hotel than a resort, probably because of it's size. read more

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Let me begin by stating the hotel is beautiful, but man do they need some customer service training. Our first night at the hotel we had dinner at Grazie, one of their restaurants, and after seating our party of 9, they inform us they actually have to split us up. Mind you we were already seated. Our next morning started off with trying to book a cabana. They gave us the run around for about 4 hours due to no one at guest services having access to cabana availability, how is that even possible? Beach seating/umbrellas are very limited, guest services was actually advising guests to move other guests belongings if they were away from their seat/umbrella! This was ridiculous, people were arguing about stolen seats and belongings! Imagine taking a swim only to find out your stuff is gone and your seats taken! Our 3rd night we had dinner at Hunter Steakhouse, where we received the worst customer service. They did not take drink orders and our food took 2 hours to arrive. When we asked about our incorrect orders, they responded with attitude, as if it had been our mistake. The buffet at the resort was amazing, I'd recommend to just eat there the duration of your trip. The servers on the beach we're also amazing, the food was good and they were very friendly. As I mentioned, the hotel is beautiful and our room was really nice, but I don't know if it was worth it. Good customer service is so important. read more

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If I can give this hotel negative 10 Stars, I would but Yelp only allows one star. This is got to be the biggest scam that ever seen in my life. They advertised that they are a resort when in fact they offer nothing that is resort like. The quality of the food is poor. The quality of the personnel is poor, they have no customer service skills whatsoever and most do not speak English so you better learn Spanish if you intend to stay at this hotel. The quality of their entertainment is poor. Everything is geared towards nickel and diming you to death. The staff does not know what is going on as you can ask 10 people something and get 10 different answers. They show a consistent disregard for your great experience. I do have to admit, that on day one I was super impressed because the hotel is beautiful and extremely clean, but if that's all you're looking for is eye candy and cleanliness than this might be your hotel but if you looking for quality then stay far away. There's plenty of resorts in Cancun the sold iers. read more

Under no circumstances would I ever recommend that someone book an excursion through Nexus (the resident excursion company) at the Royalton CHIC Resort in Cancun. Not only did we not get what we paid for, they refused to correct the problem they created. We have wasted far too much of our vacation time trying to get them to fix the situation. I wanted to warn others and i will never book through them again! read more