Beware: Deceptive practices, poor food and spa, overshadow otherwise nice property: should have believed the reviews I read before hand. This was one of the most disappointing hotel experiences I've had in decades of travel. While there were a handful of exceptional staff members who provided genuinely great service, the overall experience was defined by repeated misrepresentation and poor accountability. The most serious issue: my reservation was changed without my knowledge or consent from a standard qualifying stay into a promotional stay, which removed my IHG points and elite credit. This was never disclosed, and it only became apparent after checkout. I contacted both Iberostar and IHG countless times following my stay and received little to no response. The only time I saw any movement was after escalating and mentioning filing a complaint with the Better Business Bureau, which is something I have never had to do before and did not take lightly. Additionally, I booked a high-floor oceanfront suite and was instead placed on the first floor with no acknowledgment or recovery. The spa experience was disorganized and unacceptable. Appointments confirmed in advance did not exist upon arrival, amenities were missing or nonfunctional, and a discount that was promised was later denied. The "concierge" area is in reality a timeshare sales operation. Guests are approached with what appears to be a complimentary offer (in my case, a massage), which turns into a high-pressure sales pitch for a very expensive (30K+) membership. The interaction felt misleading and uncomfortable. Food quality across the property was also consistently poor, with overly salted dishes and limited appealing options, especially at the pool and buffet. The store on property charges US$20 for eight tampons, which is price gouging. While at morning yoga, a pool attendant was watching TikTok videos, and when I kindly asked him to stop to focus and hear the yoga instructor he rolled his eyes at me and there will also broken nails and shards of metal where we were supposed to be practicing barefoot. The property itself is clean and visually appealing, and again, some staff members were excellent. However, the combination of deceptive practices, lack of transparency, and failure to respond or resolve issues makes it impossible to recommend. read more

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This is an all-inclusive resort in Cancun, Mexico!! I went here with my husband for one week. The staff were absolutely amazing, especially Peter and Eduardo who work at the adults only pool doing daytime and nighttime activities. The one thing that I really did not like is you cannot make any reservation reservations for dinner except for the Teppanyaki. We went to the Italian, Mediterranean, and the steakhouse for the specialty restaurants. The steakhouse was by far the best flavor and food selections, although it does take at least an hour to an hour and a half from sitting. Because you can't make any reservations I feel like this resort does push you towards the buffet, but that gets boring after day four or five. The best thing about this resort if you stay on the adults only side you can have access to the family side as well. We did use the gym, but it was very small and typically by 9 AM was super full. Would recommend this resort, but the seven day stay felt very long! I would recommend going for 4-5 days max. read more

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Our room was stunning. We stayed in the adult tower, just below the penthouse, and it was very spacious. I appreciated that we weren't harassed about timeshares. The food and service were excellent. The staff did a great job keeping many options available and making sure we were entertained and constantly full. Usually, all-inclusive resorts have average food, but I was really impressed by the quality and the level of customer service. We left satisfied and well-fed with delicious food. Jaime, the bartender, was wonderful and made our experience even better. read more

We'll start with the good :) housekeeping is amazing they go above and beyond they leave flowers on the bed and clean towels all the time, the restaurants are really good. My favorite was the Mediterranean the buffet it's like any other buffet lacks flavor, but not too bad. There is a guy named Alessandro really nice and very very helpful guided us to restaurants and he guided us to a presentation which we didn't perches but not to much haggling after we said NO. Water is beautiful and no seaweed they keep up with the beautiful beach. The golf course is nice the food not at all good lol but it was 1 day so no big deal and it's the golf course. Now the bad not all staff is friendly for the most part I can say it's like a 50/50. We had a really nice experience cus Alessandro thanks dude. Hallways need maintaining its ugly and it smells bad but it's the hallways lol the internet does NOT work in room 4612 ocean front corner suit we tried multiple times letting them know but no fix, can't watch tv at night without connecting to WiFi. Phone doesn't work unless on speaker to contact front desk I made the best out of my trip you kind of have to once you're here lol make lemonade right. 4th night Food poisoning and doctors fees $550 usd Door does not lock. Nothing done about it. WiFi never fixed My over all would I come back No. read more

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Just came back yesterday. Was there 14 days. Amazing all inclusive resort. Great golf course! 2 parts to resort Iberostar Selection Cancun and Iberostar Coral Cancun- adults only At coral you have access to all Selection.. We Stayed at coral section- adults only. Rooms Beautiful rooms,All overlook ocean, No need to get top floor with pool-why? 0poolis smallish and have to wait 14-30 mins for hot water... Regular rooms are great balcony with hot tub, and sunrises behind ocean facing your view from the room. great big showers and rainfall show heads with lots of hot water. Beds- Firm comfortable with above average linen and pillows- if you want softer or didn't kinds of pillows just ask. Room service - 24 hrs Ocean- Beautiful ocean blue(s) water...White powder sand - quartz makes it cooler than usual sand. Pool- just right Activities- something going in all day Restaurants- lots to pick from however the one in your coral building has mainly delicious great quality selections- All realest and lunch are buffet style and evening has theme and with some buffets You can always get made to order rib, NY and Australian lamb chops, salmon, tuna and chicken breasts on grill right in front you. Sushi, sashimi ceviches- all kinds And deserts, fresh fruits raspberries blueberries, strawberries, kiwi etc.. always cooked items - 10-15 kinds... excellent large selection, something for everyone to like and enjoy. Great service at coral restaurant - Carlos is the goat! Ask for him Sir in doors or outdoors Pool snack bar has great quick food - Tip- get down to pool or beach by 8am, get as many towels as you like and reserve your section- lots of choices. Always someone walking around to open your umbrella or bring you a drink. Optional however Always advisable to tip severs- $2/3 for breakfast lunch, $3-5 for dinner, and $1 for drinks at pool/beach - will get better service!!! Make Rez at restaurants a couple days in advance otherwise risk being full. Entertainment at night- at coral section - intimate entertainment, at main resort - 9 pm a show every night. Enjoy yourself!!! You're on vacation. read more

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We loved it and plan on returning! We upgraded to the corner rooftop suite and had the best time. All the staff were very nice and accommodating! read more

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We (150 of us) stayed here to attend the wedding. What could improve? Quite a bit. Ranging from customer service, to accommodation such as bedroom, bathroom..., to restaurants, to food choices, to activities. Here are few : Communication: It wasn't clear to us that if you picked a room you have to pay extra. Staffs can't speak English WELL. Activities: from the website and the resort app, there were 5 or 6 type of activities but all were excluded. We couldn't get the pickleball nor ping pong paddles Accommodation: floor tiles are old, dirty and chipped. My bathroom glass door top hinge was loose (it was a heavy glass door if it fell down I'm in trouble). The AC was loud even at lowest setting. Sink clogged (water slowly drained) Restaurants: we can't make a reservation at the Japanese restaurant. Other restaurants where you don't have to reserve, we couldn't get the table for 10 at both Italian and Steakhouse. Foods wasn't up to standard. My Frutti di mare was awful. Service: I had to wear the wrist band the entire time. To me it grossed. I asked if it can be loosely tied so I can slip off when taking a shower. But the staff insisted that can't be done. ... I can write a whole lot more... I checked the other reviews. How come our rooms don't look like the one that they posted? We are on the 3rd floor. To sum it up, it wasn't a good experience... read more

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I've been to Cancun more times than I'd like to admit. It's a really easy flight from New York City, and a nice place to relax when you just want a little bit of R&R. We like to stay different places to have new experiences, but this was probably my least favorite of the resorts I've stayed at. Value for money - this would be a 1 out of 5. To be transparent, we paid more than $700 a night for our room (I use the word "paid" loosely, thank you Chase points). For the same amount of money, you can stay at Le Blanc, which is miles ahead of Iberostar in terms of luxury, quality, and service. My first problem with this resort is the salesy upselling at every turn. We hadn't even gotten our room when they wanted us to buy another week long visit at the resort, buy a time share, and use resort credits (like 10% off with a $300 purchase). All the staff also called us "family" which was clearly part of their training and I found it odd. We checked in at 10 AM. We both knew our room might not be ready and the regular check-in was at 3 PM. But the people next to us got their room immediately. We waited until 2:55 PM before we got our room and dozens and dozens of people checked in after us and got their room before us. It felt really frustrating that they didn't make any effort to accommodate our early arrival. The room was large with GORGEOUS ocean views. It had a really nice jetted tub on the balcony which was a nice touch. The decor was dated, minimal, and the floors were covered in dirt and sand. They didn't have any amenities in terms of nice shower gel, bath salts, etc. The shampoo and conditioner was in a communal pump that was "for the environment" clearly a way for the resort to save money. The food was mostly dismal. I know sometimes all inclusive resorts are dicey when it comes to food. And you can't expect everything to be tasty, but the food here was beyond disappointing. Mexican food was extremely hard to find here. I could barely even find a taco during my stay. We're in Mexico?! Quesadillas made with liquid cheese?? Lunch buffet consisted of pasta bar and bad pizza. They have an "American Restaurant" and a "Grill" that served more less than mediocre American food. Even the Mexican restaurant was doing Brazilian night? I was so confused. The whole point of the "Coral Level" was to have a more luxurious stay than the rest of the resort. But.... ALL the restaurants were at the other side of the hotel. The breakfast buffet at Coral was terrible - I think mostly because volume is lower and food is not fresh (beans with a thick dry skin on top from not being touched for hours). I did enjoy the breakfast buffet when we walked to the larger end of the resort. This was a much bigger production, more volume, and fresher food. I did some DIY chilaquiles which was a highlight. They did have a great juice bar. The location of the hotel was nice. The views were gorgeous, and I enjoyed the jet tub on the balcony. For the money, I would definitely not return. read more

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It was a wonderful experience. The staff was the best-trained we have ever experienced. The rooms were meticulously cared for, and the people were exceptionally nice (especially Diana). The room even had a private hot tub on the terrace. The in-room refrigerator was carefully restocked each day, including liquor, soft drinks, and bottled water. Best of all, the rooms are very quiet making it easy to sleep. You will not find a better, more professional hotel staff (Cynthia was our favorite). The only concern I must add to give any sense of balance to my review is that there is too much of an emphasis on trying to get you to attend slick, timeshare pitches. You can, of course, defer. The food options in our part of this resort included lavish buffets from breakfast through dinner, 5 days a week, and equally impressive sit-down dinners on weekends. You can find lobster tails, mussels, and multiple types of shrimp, freshly made pastries and breads, and an extremely accommodating kitchen staff, and the best server my wife and I ever experienced in Ramses (we asked for him every time we had dinner). There was also a terrific coffee and drink bar on the lobby level of our building, which was wonderful, especially Armando, who made great Margaritas as well as mochas and cappuccinos. The only downside to dining at the Iberostar Selection Cancun was that there were some dining options at their restaurants outside of our specific building that were not top-notch. For example, the "Japanese" restaurant was more of a Benihana-style floor show than good sushi, sashimi, or tempura--nothing to do with excellent Japanese cuisine. Also, the "Mexican" restaurant options were tourist-accommodating, with little or nothing to do with legitimate local food. Gotta go to downtown Cancun for that. To be sure, the wait staff at all of these restaurants were fantastic. However, I'd guess that the person responsible for menu design at these mentioned eating options was not on par with the rest of hotel. After gaining these insights, we settled into the eating options in our main building and were quite satisfied. read more

I just stayed at Iberostar Cancun Coral for 8 days, and the constant pressure to attend a timeshare presentation was unbearable. Upon check-in, they insist on "finalizing your check-in," which really means they require you to sit down with someone who will try to sell you on a presentation/timeshare. They call it "The Club affilitation Program" Do NOT be fooled it's a cute/marketing way of saying a TimeShare. I obviously immediatly declined, but throughout my entire expensive stay, I was repeatedly asked, "Did you book your presentation?" every time I walked past that desk. I paid a premium to stay here, yet I felt like I was constantly dodging sales pitches just to enjoy my vacation. I even started avoiding the main lobby just to escape the relentless pressure. It's frustrating to pay so much and have to avoid the hotel's main areas. I genuinely felt bad watching the unsuspecting new guests who think they must "finalize check-in" when it's actually just a high-pressure sales tactic. I will be reaching out to management to request compensation for this disappointing experience. Again, YOU'VE BEEN WARNED. Be prepared to dodge sales pitches daily, or learn to say "no" repeatedly. read more

Beautiful property. We booked the presidential suite and we're looking for a great week away. The reservation was messed up from the start. We booked for 4 adults and 3 kids. Two days before we arrive they reconfirmed 2 adults and 1 child and 2 babies. Not sure what happened with the other 2 adults. After 2 days of phone calls we decided maybe we could fix it in person. But sadly no. When we arrived David at the desk was unable to correct it or get anyone above him to come to the lobby. After an hour I paid the higher fee just to het in the room. But the room was fantastic. 3000 sq ft. Large nicely decorated. But when we started to shower there was no NO WATER. What???? No water on the 9th floor. There is one AC unit each for the 2 bedrooms and 1 unit for the common area. One side the AC didn't work at all. So we have finally been in the room for an hour and one side is hot and neither have water. Call the desk and no response. After a while I go downstairs and try to get the hotel manager to talk to. No luck. Finally Miguel the assistant to someone tried to help. Rallied the troops and the found a water pump not working and tried to repair the A/C. Remember this is the Presidential Suite. It seems like there is a lack of maintenance on everything. Then we open the refrigerator and it has a glass partially full of water frozen in the freezer missed by housekeeping. But the bottom drawer of the freezer is frozen in place. Again housekeeping missed it. So within the first 2 hours at the property they have messed up our reservation, put us in a room that had no water, 1 AC unit jot worki read more

This place is definitely A-1. We recently came back from staying at this destination and we weren't disappointed at all. Where do I begin with my review. The place itself. Very beautiful property. Not too far from the airport and really really huge. Coral level itself is in the back of Iberostar resort, but since it's connected you can enjoy the amenities of both. The rooms to coral level were so beautiful. Definitely a beachy themed throughout the whole resort. Plus the view from the room, so nice. It was a plus that each room had tubs in the balcony. Don't want to go swimming with others? You have your tub in your balcony you can use. The food-the food was delicious. There wasn't one in the coral level side that we were disappointed with. La habra on the pool floor might even be better than the food at the iberostar. Although the food selection is sorta limited, you can always go next door at the iberostar for more selections. Definitely will go back. Beautiful resort. read more

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Incredible suite with fantastic views; mole, fresh guac, margaritas; and friendly staff - this, unfortunately, is where the great ends for this resort. We can't go back, specially for the much better quality and offerings you get at other resorts in this price range ($350+ a night). Worst problem: WHERE IS THE AC!? We were always hot around the hotel, except for in our suite and sometimes in the buffet restaurant -- horribly faulty. Even worse? AC was *completely off* around 7 am in the main building (family complex). Seems they turn it off at night and don't turn it back in until like what, 8, 9 am? We were in a sauna basically as we waited to be taken to the airport. RECEPTION/COVID test experience: We arrived around 10:30 a.m. ish, testing had to be arranged in a completely different area (board room), had to wait in separate line. Testing staff was very friendly, process took about an hour. RESTAURANTS: Items were always out in each restaurant and no real effort to replenish them. We felt as of they were trying to take advantage of us/our money and offer the least possible and use COVID as excuse -- when in reality we felt it was poor, very poor management of inventory and offerings. Places didn't always open per the schedule, sometimes as late as 30+ minutes after. By the pool, at 11:18 a.m., we were told snack bar not open for another 20 minutes - app says it opens at 11... we were hungry and had no breakfast from an early flight, couldn't get to room until 3 pm... Lunch buffets: Sad that the quality of the chorizo and the Spanish ham was significantly better at the general buffet rest..and so below par at the Coral Level (adults only) La Barca restaurant. Quality was so hit and miss in general, no consistency...only found the Mexican food to be somewhat palatable, and even rhose dishes were not great sometimes. DINNER (La Barca, a la carte): ran out of quail egg for caesar salad; ran out of gnocchi so our lamb was served alone with the reduction - no side whatsoever. When we asked for a side (mashed potatoes, if available), we got a tiny plate of five 2-inch potato balls (something like "fried mashed potato balls"). Eh? Lamb was tasty, but nothing to write home about really. And talk about plain... MAIN building (Iberostar): Coffee shop had no to-go cups, so no coffee for us before pickup. Almost 7 am and they still only had a salmon bagel and none of the croissants or other snacks. Espresso drinks were good, but not great. Room service: tough steak, asked medium rare and got it well done. Not seasoned, bland. Salmon had a weird sauce, not good. Mexican restaurant: get the MOLE! And the freshly made guac. Those were the only seriously good dishes we had during our entire stay (yes, the food was that disappointing throughout). BARS: While service in form of courtesy and manner was excellent, we caught staff a couple of times trying to sneak in the cheap booze in our cocktails when we would specifically ask for Don Julio. Margaritas were always on point though, definitely get them. POOL: Soooo loud most of the day, which is sad because we picked the adult only option to have a more romantic, quiet time. Nope! Pool has beautiful views, but the entertainment team and patrons get rowdy. Not our style. Really regret skipping my usual Akumal resort for this place. read more

Iberostar Selection Coral Cancún - Separate line to schedule COVID test - can't be done at desk while checking in. Very frustrating waste of precious vacation time. - Resorts Near Me - Cancún, ROO

My friends and I decided to get away in October and had the pleasure of staying at this resort for a few days. The resort really gives that beach feel and everything is so colorful and inviting. When you come in, the staff takes your temperature and they are also wearing masks. The check in process took a little time as we didn't know until we arrived that certain credit cards were not accepted and they were having some issues with their card reader that day. After checking in, it was smooth sailing. Our room was spacious and clean and had an amazing view of the ocean and pool. The only downside to that is the noise if you're trying to nap during the day or go to sleep before 11 p.m. Entertainment: During the day they have a few activities by the pool like sushi making classes, salsa classes, and fitness classes a few times per day. The DJ was great and the music was diverse and upbeat. Around 2 or 3 p.m., the DJ stops and it's really quiet at the pool. I'd suggest having a small, portable speaker if you don't want to sit at the pool in silence. At night they usually have singers performing during dinner. They usually perform until around 11 p.m. hence me mentioning it nay be hard to sleep if you're an early bird. I do wish there was a dance area or club on the resort to give more after dinner options. Food: I was really pleased with the food. There were a good amount of options to choose from for each meal. Just a note, the outdoor grill gets busy during the day. One day it took almost an hour to get a burger and fries. For dinner, they offered the buffet on the first night which was great. The other two nights, they only offered the a la carte so the options were limited. The risotto was amazing, FYI. Overall, I really enjoyed my stay and I would stay here again. P.S. The gym is not currently open read more

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Stayed here for 2 nights after a work conference. It was a great resort for what it was worth. Didn't venture out much outside from the hotel and took advantage of room service. I recommend the rooftop private pool room. Amazing view, good amount of privacy, and the outdoor shower is great to keep cool in between tanning. read more

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So this is a three star hotel claiming to be a five star hotel. The hotel could use a make over. The beach sun loungers were wet with guests charged with cleaning them. The hotel meals were not bad, we found the drinks watered down. Staff were nice and helpful, rooms comfortable. read more

How can you go wrong with a hot tub on every balcony? In a view of the ocean from every room they have? Adults only come on, you're going to love this place. All inclusive is great the food was delicious. They don't have a ton of restaurants so they can focus on food and they don't make a huge buffet, again so they can focus on the quality not the quantity of food that you get. You can see from some of my pictures that there's a lot of seaweed on the beach and that's just mother nature for you it's not just the beach at the coral it's the beaches up and down at that time of the year and I went in early May. Water is a little rough during that time so we couldn't spend that much time in the ocean, but with a pool like that who cares. I also love love, that your room key is your wristband, you never have to worry about losing your key. And then you have access to the Iberostar next door and all of its restaurants pools workout facilities and it's not a very far walk at all. We got our covid test in our room which was awesome and they emailed the results to us. I don't know how you can't like this place. read more

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The food is great, even on the buffet. The game team is amazing. Stayed there for 8 days and could not find any complaint on the selection side. read more

Let me start by saying that the staff and views were incredible. Staff were all so friendly, helpful, and kind. The pool at Coral level was beautiful, and lots of fun entertainment. The reason for only 3 stars was that we were disappointed with the food, and lack of AC. Our room was always warm, even with the shades closed all day. The food was definitely disappointing, as a pescatarian, I ate primarily Guac (which was actually fabulous) but even my husband who loves to eat found the food sub par. The buffet had a variety of options, but all were average + the restaurants were fair. Unfortunately we were most disappointed by the 1 Mexican restaurant on site. Overall, this was a fun place, good drinks, good music, but disappointing food choices. read more

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We spent 7 nights at the Coral Level (Star Prestige) at Iberostar Cancun in November. We arrived on a rainy day excited to enjoy a week vacation away in the adults only section of the resort. Unfortunately our experience was very inconsistent. The rooms are nice. We were disappointed to arrive to no king beds being available, but swapped a few nights into our stay. Room cleaning was very inconsistent--there were at least two days we had to call and have someone take care of our room. Bring towels, more shampoo, etc. We were not sleeping in or spending a lot of time in there, so we were not sure why we could not get consistent cleaning. The poolside service was the best. Several folks on staff were personable and friendly. Best drinks were made here as well! Definitely the highlight of the trip. The lobby bar was very hit or miss in terms of quality of drinks. A bit disappointing since it has nice views, but worth the walk to the pool bar to get a nice margarita. We enjoyed the variety of the buffet at breakfast and lunch in the coral level building. However, service here was always subpar. We would spend most of our meal trying to get folks attention for water or coffee. Several times we were sat at tables with incomplete silverware, or a missing napkin, etc. The front desk was helpful in addressing some of our concerns. They were friendly and professional. The specialty restaurants, where you have to make reservations, were not great. Hibachi was terrible--we have done hibachi countless times and this in no way compares to an authentic or even an Americanized experience. The "American" restaurant was very salty and such a weird conglomerate of food ("onion rings" were actually a mini bloomin' onion, etc). The "gourmet" restaurant had a strange shoe theme and the food was bland/mediocre. Nothing about these restaurants felt specialty or worth the time and effort. Our best dinners were in the coral level building, which offered buffet dinner some nights or a sit down restaurant others. The food was just mediocre overall across the resort--the room service was no better. Overall, this experience due to the inconsistent service and mediocre food is just 3 star. read more

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Excellent staff and great location. But several downsides: We were supposed to get an upgraded room, but they gave us an identical room except for being on a higher floor. Most of the food and all of the drinks were below average. On our first night, we didn't have hot water for the shower. On our third day, our room keys stopped working read more

I haven't been to a ton of all inclusives but this was by far the worst food I've had. Rooms are just so so, and adults only pool is barely bigger than the one at my house. I wouldn't return. Oh and if you want water it's provided in refilled bottles.... Gross Only positive is that you get to golf across the street with a discount. read more

This was the first all inclusive resort my husband and I stayed at and it went beyond our expectations. The resort itself is beautiful and stretches along the beautiful beach. The rooms are so nice and clean. ALL the staff is insanely friendly and will make you feel like you've known them forever. Gaspar and Marcos, who work at the main lobby bar at the coral level, are so incredibly nice! They made my husband and I laugh so many times and feel so welcome. Javier, who is at the bar next to the snack bar by the pool, was also very friendly! Jamie, Fernanda and the other pool staff made the midday pool parties so much fun!! They really knew how to engage with the crowd. This definitely set the bar for our future stays at resorts and this will definitely not be the last time we stay at Iberostar Cancun!! Thank you so much for the amazing experiences !! read more

Customer service was good. Staff very friendly and attentive. Was unimpressed with the food in La Barca restaurant our 1st night but they made up for it each night thereafter. Unfortunately we didn't get to try any of the other restaurants because reservations are required and were all booked when we were available to dine. My daughter got sent a bottle of wine for her birthday our 1st night. We didn't get to open it and room service took it away the next morning. The drinks were hit or miss. Some times great other times bleh The room was beautiful and spacious with fabulous decor. The view from the oceanfront balcony was breathtaking. Overall, a great place to stay on a trip to Cancun. The adults only Coral Level @ Iberostar is fantastic and well worth the cost. Enjoy I know I did. read more

Iberostar Selection Coral Cancún - Pool and beach view from 2nd floor balcony - Resorts Near Me - Cancún, ROO

My husband and I spent his birthday here on memorial day weekend. Overall the experience was good with some slight defects. PROS: The actual dinner menu that they told us they had everyday was only available on Thursdays and I believe Mondays. That food was slightly better than the actual buffet. The bar there was nice, they had a good selection of liquor. We stayed on the top 13th floor and the view was amazing. The house keepers actually took their time to leave us little surprises such as deserts and flowers, which was nice. The beach service was great. I met someone with my name and her service was extraordinary. CONS: The food at the buffet was not as tasty as you would think it would be since you are in Mexico. We had to keep asking for salt and pepper because the food was bland in flavor. We did encounter a racist bartender at night, he literally told us that "The black people drank all the Don Julio" and we said "what did you say" then he proceeded to say "The N word drank all the Don Julio" My husband and I couldn't believe what we heard and we were bothered for sure. We ended up leaving because he was disrespectful The pool in our room did kind of creep me out because it needed to be cleaned a little more. The worst part, They offered for a "doctor" to come to our room to perform a Covid test for our flight back home. He charged us $80 for two of us just so he can get my name wrong on the actual document. The guest staff was rude about it when we asked them to correct it. They overcharged us for Covid tests there, avoid the doctor, they are just regular people in scrubs. We had to get another test done at the airport which was only $35 for both. JUST so that in the airport both in Mexico and LA they did not ask for proof of it. Overall, The experience was amazing but they do need to improve in some aspects. read more

My wife and I really enjoyed our time here! We loved the food, the rooms, and the beach! Every staff member was super friendly and we could tell they were giving 110% to make our experience amazing! As far as Covid, I think any issues are rooted in customer compliance and don't really have as much to do with the resort and staff. There are a bunch of safety policies and signs everywhere in several languages and hand sanitizer provided at every desk and entrance. All in all, I think it's easy to say that we'll be coming back hopefully next summer! An AMAZING first time in Mexico!! read more

Iberostar Selection Coral Cancún - View from our room on the second floor - Resorts Near Me - Cancún, ROO

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You cannot go wrong with a vacation to this place. It is impeccably beautiful, well-kept and clean. The entire property is oriented toward the gorgeous Cancun coast. The ocean sounds and breeze infuse your every waking moment here. The service could not possibly be better. Each and every person on staff did everything they could to make us feel welcome and pampered. It is clear that the message from "the top" of the organization is to go above and beyond guests' expectations. The liquor is excellent. Not bottom-tier stuff that you find at some other all-inclusives. The food is solidly good. I actually enjoyed the buffets a bit more than the restaurants because of the teeming and changing varieties of available choices to eat, every day. The produce is incredibly fresh. Lots of seafood (cooked and raw), and anything a gringo palate could want. The entertainment is also pretty good. Very enjoyable to see their shows in the beautiful, airy theater onsite. Our bed was decorated each night. Towels folded like tiny animals. The housekeepers were very responsive to our requests. A couple things that could be improved: 1) more actual Mexican food in the buffet would be nice, and 2) (and this is just personal taste) more Latin music poolside and maybe some night-time dance parties w/dj or live salsa bands would be really cool. One final note: you're going to be invited to a "presentation" on their "Club" membership program. If you want to get a free massage out of it and you can resist a pretty hard sell, or, if you have several $grand$ to plop down with no guaranteed ROI, go for it. But for most folks with budgets, it's not a very practical path for vacation happiness. Most brands are going down this road, because it's an obvious money-maker for them. But it's not for us or many people we know. Overall, though, this We would go back here again, and hope to soon. Again, you really can't go wrong spending time with these wonderful folks at this beautiful place. read more

Went here for our honeymoon, pretty disappointed. Food really sucked, and they claim to be all inclusive yet try and upsell everything - we had a booking for a king room, yet got 2 queen beds and nothing special for the occasion. They also promised 400$ credit each person but only gave us one, and they really gip you on that as well, like for example 150$ credit for laundry?? Wtf is that. I'm on vacation lol I'm not doing any laundry. They really don't enforce the masks as they say they do 90% of people walking around with no masks and sardine packing the elevators. The bars & alcohol; they want to cheap out and give you all the house brand, the manager at the pool bar was getting mad at the bartenders for giving our don Julio to people asking . ( they also closed the pool bar at 5 - but claimed it was open 24 hrs when we called) I'd highly suggest you stay else where - we met with many other couple who felt the same way and it's just truly sad, to be spending that much money for basically nothing " all inclusive " I will say the bartender at the pool bar are great! - and max at la barca was awesome. Other then that, I'd say find another resort - with better food options and maybe activities on site . Hope this helps any couples looking for a true experience! read more

Wow, what a wonderful place for a picture-perfect vacation! My family stayed here for 6 days (and didn't want to leave). Originally we had booked the Iberostar Selection, but where somehow upgraded to the Coral Level which was the adults only. Although we hadn't originally planned this is was the most wonderful surprise. Every single member of the staff was wonderful and the rooms were exceptionally clean. There were some great and fun activities, but we stuck mostly to the white sand beach (because you don't get that every day). Food was such high quality, and each of the restaurants was beautiful. This was our 7th time in Cancun, but first time at Coral Level and I doubt we will go anywhere else! read more

Iberostar Selection Coral Cancún - View from the lobby balcony! - Resorts Near Me - Cancún, ROO

Resort is great. Staff is very friendly and seem pretty dedicated. Only negative, and it's a pretty big one, the food is mediocre and flavorless. Restaurants in particular are highly disappointing. Not sure they have a real chef or culinary team. Shows are great though and there is constant activity and events to keep you occupied. We took covid tests in a very unsanitary room. They don't have the best covid standards and it was very uncomfortable being loaded into a small hotel room they use as a testing site. You guys have multiple large event rooms that would better accommodate guests and provide a cleaner experience. Use those. Its a very bad look on the company to have such low standards for your testing. Seems really overlooked when the rest of the experience is well thought out. Maybe that'll change. Overall its a great place... Beautiful and the rooms were spotless and comfortable. We will return, or try another destination with the same company. But we will bring a salt shaker everywhere we go. Please hire a better chef. read more

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What a beautiful place! Clean pools and beaches! Great food, drinks, and service! We will definitely be back!

I just wanna start out by saying we really like the resort for the rooms, the pool area and most of the food. There are definitely a few things they could improve on. First off... the rooms face the beach with an absolutely fabulous spa tub on each balcony. We LOVED OURS!!!! However... every night they play this club music, or a mediocre singer at an extreme volume. If you are an early to bed guest.... it's not conducive to sleep. There was one night where the entertainment was a violinist... he was spectacular (and relaxing) On to Covid. I realize that there are lots of inconsistencies with this topic and the way it is handled but the buffet at the coral level iberostar is excruciating. One day it's ok to get your own juice the next you get scolded. There are no rules posted anywhere nor are there enough people to serve. (If that's your policy). The last day a server insisted on serving me bread but to retrieve the thongs she had to reach across all of the food to the back while dragging her sleeve. I'm ok with rules but I'm not provident at telepathy so please post them and make them consistent. Late checkout is $20 per hour although I was informed that our room wasn't available as it would be instantly occupied. Also interesting since the website is adamant about their policy that the rooms are unoccupied for 24 hours in between guests. Honestly for the most part this is a wonderful location. Just needs some tweaking. read more

We really, really enjoyed our week at this resort. Note that it is technically part of the Iberostar resort, but is a separate, adults only building with its own private beach and pool. We were very pleasantly surprised by the food quality, which is something they can't be said all every all-inclusive. Service was excellent, staff friendly and helpful, and the resort itself was very nice. One note that was very helpful to us: make dinner reservations immediately upon arrival. Some of the restaurants are located in/shared with the main Iberostar next door, so they can book up quickly. The steak house, hibachi, and mexican restaurants were our favorite. The restaurant in the coral level was also very good. read more

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Arrival very prompt, greeted with fresh pine apple juice Bags were delivered to room Pool Very comfy chairs, pool is low key, Music.. nothing but covers of songs, no main stream well know. Music which was disappointing. This is not a resort to stay at if you want to be loud and have lots of fun. I would definitely say it's a quiet relaxing resort Stay Rooms very clean, some of the nicest rooms we have stayed at In The area. They have a Bluetooth surround sound in the room! Fresh water delivered Shows were extremely underwhelming.. I wouldn't waste your time. Food I wish I could give the food overall a compliment.. the only restaurant worth going to is the steakhouse. Everything else just was "eh". Checkout Noon, love it Staff was amazing friendly and knowledgeable . Overall it was a great stay, but we wouldn't stay here again if we were coming with friends. read more

This resort is very clean and the rooms are spacious. Honestly a little over rated and over priced. After we checked in we were approached by staff who was very friendly (this is how they catch you) and provided us with a map and times of restaurants however he showed us coupons for the spa, photos, etc and invited us to a time share presentation of some sort?! We were exhausted after traveling all day and quickly caught on and kindly told him no. He approached us again the next day and we felt like we were dodging him. We were unable to make restaurant reservations easily. The staff told us to check in every 15 minutes so we did and the time they told us to go directly to the restaurant, the staff Lorena at The Maguey was extremely rude and told us there was no space when the restaurant wasnt even full. She wanted to send us back but then decided to seat us after going back and forth. I was turned off by the lack of access to resturants, staff being pushy to sell timeshares, and the type of rudeness that I have never encountered. I also didnt like how loud it was at all hours of the night. Didnt have that adult only romantic, relaxing feeling. We wont be returning there. Anytime we asked for room service we were told to check our mini fridge for diet cokes. No diet cokes obviously or I wouldn't have asked. * the staff that was amazing was our waitress Mariela at the beach/pool service. Isabel our cleaning lady and Mario from entertainment. read more

Thankfully we're only staying here 2 nights for our honeymoon... it looks nice but honestly the food is terrible. We went to the buffet at the main resort and everything tasted gross and was totally cold. The dinner we had was good but the portions were extremely small, and even though we are at an all inclusive, we still had to pay for the wine??? We were so hungry so we ordered a meat pizza from room service... it took about an hour to arrive. The "pizza" was cold and was actually just a tortilla with sauce, cheese, and cut up cold HOT DOG on it. So disappointed. Honestly would never stay here again. OH! And we were supposed to be in a king suite but when we went to check in, there were no king rooms available, so they out us on a floor where the rooms surrounding us were under construction. It was dirty and not enjoyable at all for a honeymoon. Would NOT recommend! read more

We have had a great week! The resort is new and it was done right. It's adults only which I prefer, I love kids but not other people's kids when I want to relax. The shows are very good, people very friendly and helpful. read more

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Iberostar Coral Level is not an Adults Only resort. It is a family friendly resort with a small adults only section. They are advertising it as adults only because it is a separate building, however, you will have access to only ONE adults-only restaurant and ONE adults-only pool. If you want to enjoy the fitness center, coffee bar, spa, other restaurants, entertainment, shows, or anything else at the resort, you have to go to the larger family friendly section and share your vacation with children. I love children...I do not love them on a romantic vacation with my husband. So if you're debating if this might be the right place for the full adults-only, full resort experience, I'd suggest this isn't it. The main areas of the adults only building are nice - seemingly on par with other mid-tier resorts but the path to, and into rooms, is where the quality breaks down very fast. The interior hallways that lead to your room look like some you would experience at a Motel 6 or other 2 star accommodation. The carpet is filthy and worn. The insides of the room are okay, but be prepared for broken things they cannot fix. Both the bathtub and hot tub were broken in our room and multiple calls and visits provided the same result; no fix and no explanation why after a maintenance person left. Basically, the rooms are much more poorly constructed than what you would get for a similar price at other true adults only resorts in Cancun, Quintana Roo, and Playa Mujeres. That said, the view from the rooms is truly beautiful. The small footprint of this adults only section and its closeness to the beach make it the best feature of the experience. The Pros - the people who work there are very nice, especially those who work in the pool area. The front desk folks did their best to diffuse a contentious situation with us when we discovered that their "adults only" marketing was misleading. They offered us an upgraded room (at a premium over the listed price on Expedia and other sites) but decided not to pay more money for an upgraded room ...why spend more at a resort we can't fully enjoy anyway. The beach is good, not great, and if you're used to staying further down the coast, you'll enjoy the sand and direct access to the water without all the erosion-slowing devices strewn about. You can actually get in the ocean at this location. And the pool overlooking the ocean that is adults only is also nice. We stayed there in the off season so not sure how crowded it gets in mid summer but in March, it was sized okay. Finally, the food is good. The breakfast and lunch buffets at the adults building were all well stocked with many options. read more

Star Prestige was a very good experience. This all-inclusive adults only portion of the Iberostar resort can best be summed up as quiet and relaxing. You won't find any raging music or foam pool parties here, this is upscale, relaxed atmosphere with exceptional service and amenities. Fredy at the pool bar is a first class bartender. read more

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AMAZING!!! Had such a good stay, great views and people :) The staff is so nice and accommodating. Recommend.