What isn't to like about this place? Live table games, fantastic service and it's cheap. They also…read morehave a sports book upstairs and they'll put on any game you like (we are hockey guys so playoff hockey is a must) we have done quite well on blackjack and the minimum bet is 50 pesos. Win win. All around great establishment.

Small overall...winnning seems non existent (lol..but, what else is new)...better than the casino…read moreup the strip called "Red" (I think)....no free drinks which is lame....they do have POKER "upstairs" most nights so ask about it or find the stairs near the bathrooms...the auto shufflers seemed to "malfunction" much more often than anybody would like to see----overall, you're in Mexico and it just seems a tad shady----but...is what it is! LOL

Be careful. This casino will try and scam your winning payouts left and right. With the conversion…read moreand the house tax, they will give you only a portion of what you won, unless you contest the total. I won't go back to these Mexico casinos. Scam to tourists.

Disclosure, I hate going to casinos! I do not gamble and hate everything about it. My husband…read moreLOVES it and as it was his vacation too we went here for about an hour so he could get some blackjack in. We went early in the evening and there were no poker games going. I had a couple shots of whiskey on ice and relaxed on a black couch while he enjoyed himself at the blackjack table. The service was spot on. Lupe' was attentive and even remembered my name. They are pumping in some serious man cologne smells here and it is all black and red and dark. It ended up being a winning evening for us at the Ole Red!

My spouse and I had an absolutely wonderful stay at Live Aqua. The property is stunning, the staff…read morewas exceptionally attentive, and the food was delicious. The spa was fantastic, offering step-by-step guidance through the dry sauna, steam room, and both warm and cool pools-such a relaxing and rejuvenating experience. The hotel sits right on the beach with breathtaking views and features several pools, including one with a fun swim-up bar. Dining options were excellent, with several restaurants to choose from, including Mediterranean, Mexican, buffet, Asian, sushi, steakhouse, and American cuisine. Our room was fantastic, with a rainfall shower, comfortable beds, prompt housekeeping, 24-hour room service, and turn-down service. We also enjoyed live entertainment and a night club on the property, yet it remained wonderfully quiet when we wanted to relax. We loved the aromatherapy --it was such a thoughtful touch. The location is very convenient: close to a pharmacy, just across the street from a shopping mall with a mix of upscale and casual dining and shops, and only 10-15 minutes from Cancun's vibrant club zone. We couldn't have asked for a better experience.

Visited at the end of March to attend a wedding at the resort property. We scheduled local…read moretransportation which was a breeze coming from the airport to the resort. Our luggage was immediately checked in and we were able to check in even arriving early around 11 am. Our particular room was ready and we checked and our luggage was promptly dropped off. We stayed in an oceanfront room which had a beautiful view with a seating area inside and on the balcony. The room and bathroom were very clean and well stocked. I like the aromatherapy touch in the resort and in our rooms being able to choose which scent you wanted was very nice. I loved the separation of the toilet and shower by a wall and doors for privacy when using either. The water pressure and water temperature in the shower was great although there was some water draining from the shower during use. We would generally put a foot towel down to contain the water. The room was serviced twice daily so we were never without towels, etc. I also utilized the laundry service which was reasonably priced for three pieces of clothing and it was returned the next day. The staff was generally very courteous and helpful (we only had one less than courteous experience with a waiter at the Hidden Garden on our last evening). The food at the restaurants and by the beach and pool area was great - I cannot say enough about the fresh fruit and the grilled ribs and chicken so well seasoned and cooked with flavor. We ate daily in Siete for breakfast (the smoothie station you will need to go to first because it fills up because the smoothies are sooo good). We also dined at Hidden Garden where I enjoyed Indian cuisine which was delicious (but a small portion). All inclusive so it was nice not having to continually carry payment and only the gratuity needed for the staff. The last two mornings of our stay there appeared to be construction in the room next door or our floor which was disturbing - we did alert the front desk staff and it would generally stop around a certain time. Getting beds and chairs at the beach was generally easy but for the pool it was the hunger games usually having to place towels or bags on chairs early to 'reserve' them (there are no reservations for chairs only for the larger cabanas for an additional fee) We also experienced the spa which was amazing. Highly recommend visiting during your stay. The spa ritual is so relaxing and the couples massage in a combined room was great. Would definitely stay again. $$$

Pros; Great location, cool memorabilia and shows …read more staff very friendly , awesome fish tacos and Asian cuisine good . Cons : Management doesn't seem to care . Food although most was tasty was way too Salty , extremely salty ( all restaurants), Toro restaurant food was cold , server also forgot our salads . 2 days in the hotel ran out of Sauvignon blanc wine! 5 days later still none( so much for all inclusive) Could go on about little things like ran out of coffee cup lids etc. but rant over . To many other good choices if they don't care .

This was my first time staying at a Hard Rock Hotel and will likely be my last…read more For a brand built on rock music, big personality, cool guitars, it seemed like a good vibe, but overall, this hotel fails to shine through its age and mustiness. Hard Rock Cancun feels more like a faded backstage pass. *AMBIANCE* The hotel is noticeably dated--worn furniture, tired decor, and not well kept. In some guest hallways and rooms, you are hit with a strong MILDEW / MOLD smell the second you walk in, which was an instant red flag and made it hard to appreciate anything else. We had to switch rooms after the first night from the smell which gave me a headache. We also noticed condensation leaking from the AC, broken furniture, cracks in the walls, etc. Now the best part was probably the beautiful beachfront location, large pool facility and getting to see the oceanfront view. *FOOD* If you want to eat dinner at the themed restaurants (Hibachi, Italian, Steakhouse, Seafood), you have to reserve a time slot on their app. The app was quite glitchy. The food had its moments, but overall, it felt like the chefs were playing a game of culinary roulette. Some dishes were good enough to make me hopeful, while others made me question every life choice that led me to that buffet tray. I would say the best spot was the pizzeria, it was fresh, though pies were gone in seconds once they came out from the oven. *SERVICE* Upon instantly checking in, you feel like you are herded like cattle by being passed onto their concierge that tries to sneak in a timeshare presentation. That said, service at this hotel felt more reactive than proactive. Overall, for a 5-star hotel, it certainly felt a lot lower than that. If you're looking for a clean stay with 5-star service, I'd probably look elsewhere.

Just got back from our stay for our honeymoon at Secrets The Vine, that was from a Tuesday to…read moreSunday from April 28 to May 3. This place was INCREDIBLE! I have nothing but good things to say about this place for a all inclusive, ADULTS ONLY resort. The resort it self was clean, modern and flawless. The service and people working there was top notch, everyone made us feel like royalty. The food was so good, obviously some spots weren't perfect but 90% of the time we LOVED what we ate. Was full inclusive so we ate a ton and drank a lot! The pools were beautiful and lots of options having 4. From Tuesday to Thursday it was so easy to get a spot at the pool or beach, would show up at 11am and find a two chairs and umbrella no problem. Friday/Saturday it was a bit harder since it's the weekend so the pool area was packed by 1pm but went to the beach and again found two spots with umbrella no problem. Beach was solid for hotel zone, this area of Cancun is known for having bad seaweed but the resort did its best to keep it cleaned up. Was able to get in the water some days and not see the seaweed everywhere. We did a preferred booking so got room on a higher floor, exclusive quick check in, access to roof top pool and restaurant. So if you don't care about those things just do a regular room but the upstairs pool was incredible. This place is definitely a relaxing resort, not a ton to do at night but that's what we wanted for our honeymoon. Pool can be somewhat lively during the day with music, and performances but at night it's just casual bars, restaurants and what not. Everything dies down before 12. Did a spa day too and it was great, had a couples massage, full body scrub, and hydrotherapy circuit for two that costs $398. I recommend booking it when you arrive as they may have deals. It was a great experience overall, we would for sure come back 100%!!! Every single worker there was so nice and helpful. Did not have a single bad experience with anyone that worked there.

We had a great time staying at Secrets The Vine resort. Adults only all-inclusive. It had a chill…read moreand slower pace which is exactly what we were looking for. Great breakfast and lunch buffets. I wish the food was a little better at the restaurants but it got the job done. No reservations needed unlike some of the other all-inclusive hotels. Excellent service the entire stay. Great beach access. Get out to the pool/beach early if you want to reserve a chair for the day. If not, people leave around lunch time and you can snag their chair. Located in the hotel zone of Cancun so it only took maybe 15 minutes to get there from the airport. Gated resort with an attendant. We never felt unsafe and even ventured off of the property to check out the shops across the street. I would highly recommend this resort!

This resort is placed perfectly on the strip in Cancun. There is so much to do and is right on the…read morebus line. Staff is super friendly and makes you feel like you are royalty. They are constantly cleaning the resort and are more than helpful with anything you ever need. There is a 24 hour bar that also has sandwiches, fruit, nachos, and other things to eat anytime you are hungry. We loved this bar and loved the bartenders the best! The only reason I gave it a four instead of a five is, I feel like it needs some of its own activities amped up. The only activities we really had here were simple little ones at the pool or at the area where people can sit at a theater type place. If you want a really great time, you can be shuttle to another RIU property, which is so much fun!

My family and I went on vacation here. There's two buildings on property. There's the tall building…read more(we stayed here years ago) and a small building. We stayed in the small building this time. There's also two ocean sides: rocky (near beach volleyball is played and good for collecting shells) and non-rocky side (water is clear and great for body surfing). There is a spa and gym on-site. Multiple pools and bars. Pros: Gorgeous ocean views. Great hotel layout with lots of palm trees. Very clean. Rooms were spacious. Bed was comfy. The mini fridge was packed with water bottles, pop, and beer. I had a balcony that overlooked the pool and ocean, which I loved. Staff are very nice. Band/singer that plays before the show were great. Food was good. Good selection of food options. Good selection of restaurant options. Each restaurant posts a menu (in multiple languages) for the day's meals. Buffet over looks ocean. Neutral/meh: this hotel loves their parties. Every day there's a different theme. Busses take people to the RIU Caribe. There is a discotech that opens after the evening's show. Restaurants work on a beeper system since they do not take reservations. Alcoholic drinks can be strong. Evening shows were OK some nights. Cons: when we checked in, my room was not ready. They told me that they woukd email me when it was ready (did not receive). Did eventually get my room. While they had activities (listed on app), not all of them were played/hard to find. If it's super windy out, the elevators don't go pass floor 2 in the small building. You have to use the stairs. We came on a windy day and one of the workers allowed us to use the service elevator because we didn't want to lug our luggage up to the 3rd floor. Can hear your neighbors upstairs and can hear people out in the hall. Overall, we had a great time!

Hey Ya'll! So I wasn't impressed with this resort…read more Amenities (3.5/5)Overall, the amenities were decent. I really enjoyed the beach and the pools for swimming. They were clean and I had no reaction after. Pools that are not properly maintained give my skin the itchies after. Food (2/5)Breakfast buffet and the Mexican restaurant were the meals I mostly enjoyed. I did love the buffet, but let's be honest, that's probably because all I ate was avocado, fruit, eggs, and bacon anyway, lol. So that part worked in my favor. The Italian spot had good apps. The mussels were what I should have eaten for my meal. The rest was meh. Room and Cleanliness (3.5/5)The room view was absolutely beautiful and made me happy. That said, I cleaned the room well myself upon checking in. I had only one cleaning so my roomie would have the new room clean experience when she checked in. Room Decor and Structure (2/5)Not up to my personal standards in any way. The minibar is why a two and not a one. There was no headboard. The sinks had no drain covers. I was petrified and spent most of the week taking jewelry on and off so I wouldn't drop anything. I really enjoyed the view from the balcony, which is where i spent most of my waking time when in the room. I also thought this was an adults-only resort. It wasn't. No bueno! The staff was a solid 5/5, especially after the mishap with my dry cleaning. They were accommodating, kind, and appreciative of tips and our patience. I almost lost it about my clothes, but they handled it well and I appreciated that. I do wonder if the floor that we stayed on was an older floor we were on the fifth floor in rooms 545, 547 and 548. So I wonder if rooms on that floor were in worse condition than some of the other others they seem to have not been slept in for a while because when I cleaned there were lots of dust as if no one had been in there for a while . The beach was great and very almost private. The vendors weren't too pushy and they had decent pricing. Dollars go further...don't exchange to Mexican pesos!

I'll try to review this as objectively as I can, as maybe people in different situations might have…read morea better experience. First, we traveled to this hotel as a family with 2 toddlers. There are absolutely no activities outside of the pool, other than a couple of hour arts/crafts place called "riuland" during the day. We traveled in January and the weather was pretty cool, the problem is the pools aren't heated. There are 3 main pools, 2 are absolutely ice cold, and the middle "heated" one is still cold. We were at this hotel for a full week and only used the pool for 2 of the days. Even those days we forced it and were shivering in the pool. The second main issue we had was with the food. At the end of the day we decided to go to an all inclusive so we can spend all day at the pool and eat a bunch of food. The pool was a no go, and the food was worse... My wife saw molding mushrooms in the breakfast omelet bar. The quality and taste of everything was just the lowest possible. Everything looks and feels rubbery. We tried out the individual restaurants and each one was worse than the last. The lobster in the steak restaurant feels like plastic and the butter is like watered down dirt, I kid you not. Our experience was so bad that we would Uber out of the hotel everyday to try and find some activity to do with the kids, and to eat out for all of our meals. We wasted a lot of money coming to this hotel and so far it doesn't seem like we will get any back. If you travel to this hotel in the Summer, and you have no small children and want to party all day, then this hotel would be just fine. However it doesn't change the fact that the food is still terrible and that is a huge portion of the cost of an all inclusive. I just recommend spending a tad bit more money and having a much better experience elsewhere. We have been to Cancun tons of times, so this is not a typical experience.

The rooms at the pyramid are great -- clean, spacious, and really comfortable. The outside pool is…read moreamazing and definitely one of the highlights of the resort. The overall location is fantastic, and the views are absolutely stunning. The only reason I'm giving 4 stars instead of 5 is the restaurant situation. Most of the good restaurants require reservations, and they fill up quickly, so you don't always get the chance to use them. Other than that, it's a wonderful experience!

I honestly don't know how this hotel has any positive reviews. I stayed here for just one night,…read moreand it was horrible from start to finish. Room condition: The moment we entered, I noticed mold on the floor, which is completely unacceptable for any hotel, let alone one advertised as all-inclusive in Cancún. The room felt dirty and outdated, and I honestly didn't want to touch anything on the floor. Sharing a small bed with my sister made the night even more miserable, and the furniture barely felt usable. Cleanliness: Absolutely terrible. Not only was there mold, but the general vibe of the hotel made it feel uncared for. I wouldn't trust anything in the room that might touch my skin or clothes. Environment: Outside the room, there were ants crawling everywhere, which is gross and completely avoidable. The hotel clearly doesn't maintain its property properly. Food & Amenities: The food was honestly mid at best--nothing to write home about. Limited options, bland taste, and completely underwhelming for a resort that calls itself all-inclusive. After seeing the room and the unsanitary conditions, I honestly didn't even bother trying much. Overall experience: This place is not worth your money. One night here feels like a lifetime of discomfort. If you're expecting a clean, comfortable, all-inclusive resort, stay far away. The beach might be okay, but that's not enough to make up for moldy floors, tiny beds, mid-tier food, and ant infestations. Rating: 1/5 stars--maybe even 0 if Yelp allowed it. This hotel deserves the low reviews it gets. I can't stress enough: don't stay here unless you want to ruin your vacation. Update: This place somehow got even worse overnight. People were blasting random music at full volume outside until 1 AM, and the hotel did absolutely nothing--no control, no quiet hours, nothing. Sleeping here was basically impossible. On top of that, the bedsheets were so bad they made my skin irritation significantly worse, and I woke up in actual pain. Between the noise, disgusting conditions, and zero management, this was easily one of the worst nights I've ever had anywhere. Avoid this place at all costs.