What isn't to like about this place? Live table games, fantastic service and it's cheap. They also…read morehave a sports book upstairs and they'll put on any game you like (we are hockey guys so playoff hockey is a must) we have done quite well on blackjack and the minimum bet is 50 pesos. Win win. All around great establishment.

Small overall...winnning seems non existent (lol..but, what else is new)...better than the casino…read moreup the strip called "Red" (I think)....no free drinks which is lame....they do have POKER "upstairs" most nights so ask about it or find the stairs near the bathrooms...the auto shufflers seemed to "malfunction" much more often than anybody would like to see----overall, you're in Mexico and it just seems a tad shady----but...is what it is! LOL

Pretty decent for an all inclusive resort. A wide variety of food options, especially for dinner…read more Pool area can get pretty crowded so you'll have to hunt for chairs. Has a wide variety of activities. Booked car service to and from airport through hotel, no complaints there. Went to a Tabata workout class at the gym. Arturo the instructor was amazing and considerate of the attendee's fitness level. Great instruction and variety of exercises.

Be aware this property takes advantage of their customers!!! we departed the room at check out…read moretime it was an all inclusive and when were were departing the hotel they required ticket to exit the parking lot. We sat in lobby for 2 hours and ordered our taxi closer to out departure at 5. when we went back and requested the ticket they charged us $120 for late checkout however we had departed our room and the key was deactivated exactly at 12 o'clock!!! I do not recommend staying at this hotel as no one tells you check-in that this is their protocol that you need to be at the front desk at 12 o'clock on the dot or by 12:01 you get charged $120 doesn't matter if you're in a line...

My spouse and I had an absolutely wonderful stay at Live Aqua. The property is stunning, the staff…read morewas exceptionally attentive, and the food was delicious. The spa was fantastic, offering step-by-step guidance through the dry sauna, steam room, and both warm and cool pools-such a relaxing and rejuvenating experience. The hotel sits right on the beach with breathtaking views and features several pools, including one with a fun swim-up bar. Dining options were excellent, with several restaurants to choose from, including Mediterranean, Mexican, buffet, Asian, sushi, steakhouse, and American cuisine. Our room was fantastic, with a rainfall shower, comfortable beds, prompt housekeeping, 24-hour room service, and turn-down service. We also enjoyed live entertainment and a night club on the property, yet it remained wonderfully quiet when we wanted to relax. We loved the aromatherapy --it was such a thoughtful touch. The location is very convenient: close to a pharmacy, just across the street from a shopping mall with a mix of upscale and casual dining and shops, and only 10-15 minutes from Cancun's vibrant club zone. We couldn't have asked for a better experience.

3 stars for overall experience. 5 stars for the staff. 1 star for the spa…read moreThis is a small, all inclusive resort in the hotel zone. It's across the street from a shopping mall. This is not a party resort. When we were there, there was a karaoke night and a DJ in one of their lounges, but it was never crowded and the events ended early or people just left early. The 1st room we stayed in was HORRIBLE! We couldn't sleep. There was a loud rumbling sound coming from the huge air conditioning units right outside balcony. Ear plugs did not help. We talked to 3 other people also complaining about the noise from their rooms also. We were so thankful to Eileen/Aileen at the front desk for moving us. She let us view 3 rooms that were available. We went from a partial ocean view room with a king bed on the 2nd floor to a garden view (actually just the alley with trees) with 2 queen beds on the 1st floor. There was no noise whatsoever! Yaaaay! The person booking excursions could be more friendly. He seemed uninterested and looked bored. Whenever we saw him speaking to other guests, he really looked bored or tired. ONE STAR for the spa. We arrived 15 minutes early for a couples massage. My husband was led to the men's side and I was taken to the women's side. The young lady leading the way, paused at the locker room but led me directly to the quiet room. I was fully dressed and had all my belongings with me. Everyone else was in robes. Why wasn't I given a locker to store my things and a robe to change into??? I was so upset and felt so out of place. When my husband met me in the quiet room he was as confused as I was as to why I was still fully dressed. We were led to the massage room and I asked AGAIN about changing into a robe and storing my things. One of the masseuses said I didn't need to. WTF? So I undressed and piled my clothes onto an ottoman. I could not relax. The music was too loud and inappropriate. Why are you playing music with someone singing loudly? When it was over, it took me a while to calm down. We paid for shit service?! We came back and spoke to Jessica at the desk. She was also confused and concerned about the whole lock and robe ordeal. She offered a discounted spa treatment the next day but we were leaving. I wouldn't have taken it anyway. Overall, the staff was AMAZING! Please recognize them! They worked really hard to make our stay enjoyable. Get to know the staff and tip them well. Thank you to Jose at Egos who made sure our hands always had a drink in them; Carlos at Varenna for the house special cocktails; Miguel who took care of us while we relaxed on the beachside cabana. He was so attentive, personable and funny. Alejandro at the poolside bar made us laugh, Israel at Azur for the honest feedback when we had questions about the dinner menu, and Cesar at Hidden Garden who helped us figure out what was what in the darkness of the dining area. One that note, why is it so dark at Hidden Garden during the dinner service? We had to use the flashlights on our phones to read the menu and see our food. Fernando at the Siete breakfast buffet was awesome! We watched him smoothly take care of so many tables. We never felt neglected despite all the tables and people he was tending to. Lulu (Lou Lou?) is AMAZING, FUNNY and ENTERTAINING! We were lost the 1st night we arrived. He stopped what he was doing to personally escorted us to Azur in the darkness, around all the pools. We ran into him several times during our stay. He always made sure we were ok and having a good time. His energy is unmatched! Thank you to Omar, from the Concierge desk. He welcomed us when we arrived and gave us so much information about the resort. It seemed like he works everywhere. We saw him at different places in the resort. Maryam from the Concierge Desk! She was an angel. She really listened to all of our concerns. She was so friendly and funny. Even when our stay was over and we were waiting for our ride, she offered drinks and food to take with us to the airport. She definitely put a smile back on my face.

I loved so much about this place! By far my favorite part was playing beach volleyball almost…read moreeveryday with Emmanuel and Aisha. The entertainment team was awesome, they even helped me learn a bit of Spanish! Super fun, I recommend.

We had a great time staying at Secrets The Vine resort. Adults only all-inclusive. It had a chill…read moreand slower pace which is exactly what we were looking for. Great breakfast and lunch buffets. I wish the food was a little better at the restaurants but it got the job done. No reservations needed unlike some of the other all-inclusive hotels. Excellent service the entire stay. Great beach access. Get out to the pool/beach early if you want to reserve a chair for the day. If not, people leave around lunch time and you can snag their chair. Located in the hotel zone of Cancun so it only took maybe 15 minutes to get there from the airport. Gated resort with an attendant. We never felt unsafe and even ventured off of the property to check out the shops across the street. I would highly recommend this resort!

Air conditioning is not consistent. The food is minimal lots of pork not many non pork, vegetarian,…read moreetc choices. English speaking is minimal. All inclusive is bare minimal. Closes early.

Grand Oasis Cancun was the worst all-inclusive resort experience we've ever had…read more We booked this resort for our sons' senior graduation trip based on advertising that promoted it as a fun, energetic party resort. The reality was the exact opposite. Check-in took over an hour because staff claimed they couldn't find our Expedia reservation. Another person in our group had already paid for services through the resort's website but was repeatedly asked for additional payment. Our group spent an extra $1,000 on upgrades hoping to improve the experience. It didn't. The rooms were small, outdated, dirty, and not worth the extra cost. The food was terrible. We expected mixed quality based on reviews, but much of it was barely edible. Making dinner reservations felt intentionally difficult, and once we finally secured them, we were forced to sign agreements acknowledging additional fees if we were late. The biggest disappointment was the complete lack of atmosphere. There was very little music, almost no nightlife, and most activities shut down before 11 PM. We ended up leaving the resort almost every night so the boys could find entertainment elsewhere. What frustrates me most is how misleading the marketing is compared to the actual experience. After more than 15 years of booking travel through Expedia, I'm genuinely disappointed that Expedia continues to partner with and promote a resort that feels built around false advertising, upselling, and disappointing guests. We trusted the Expedia brand, and this resort fell far short of the experience it promised. Save your money and book somewhere else.

This resort is placed perfectly on the strip in Cancun. There is so much to do and is right on the…read morebus line. Staff is super friendly and makes you feel like you are royalty. They are constantly cleaning the resort and are more than helpful with anything you ever need. There is a 24 hour bar that also has sandwiches, fruit, nachos, and other things to eat anytime you are hungry. We loved this bar and loved the bartenders the best! The only reason I gave it a four instead of a five is, I feel like it needs some of its own activities amped up. The only activities we really had here were simple little ones at the pool or at the area where people can sit at a theater type place. If you want a really great time, you can be shuttle to another RIU property, which is so much fun!

My family and I went on vacation here. There's two buildings on property. There's the tall building…read more(we stayed here years ago) and a small building. We stayed in the small building this time. There's also two ocean sides: rocky (near beach volleyball is played and good for collecting shells) and non-rocky side (water is clear and great for body surfing). There is a spa and gym on-site. Multiple pools and bars. Pros: Gorgeous ocean views. Great hotel layout with lots of palm trees. Very clean. Rooms were spacious. Bed was comfy. The mini fridge was packed with water bottles, pop, and beer. I had a balcony that overlooked the pool and ocean, which I loved. Staff are very nice. Band/singer that plays before the show were great. Food was good. Good selection of food options. Good selection of restaurant options. Each restaurant posts a menu (in multiple languages) for the day's meals. Buffet over looks ocean. Neutral/meh: this hotel loves their parties. Every day there's a different theme. Busses take people to the RIU Caribe. There is a discotech that opens after the evening's show. Restaurants work on a beeper system since they do not take reservations. Alcoholic drinks can be strong. Evening shows were OK some nights. Cons: when we checked in, my room was not ready. They told me that they woukd email me when it was ready (did not receive). Did eventually get my room. While they had activities (listed on app), not all of them were played/hard to find. If it's super windy out, the elevators don't go pass floor 2 in the small building. You have to use the stairs. We came on a windy day and one of the workers allowed us to use the service elevator because we didn't want to lug our luggage up to the 3rd floor. Can hear your neighbors upstairs and can hear people out in the hall. Overall, we had a great time!

If you've been to other Dreams or Secrets resorts, this is NOT the same experience. After needing…read morea special room for a disability, for which I talked to their Chief Concierge AND confirmed with another concierge, they had no record of this in their system. Once all that was straightened out, our room had basically no air conditioning. The next day I spoke with a lovely concierge, Carmen, who was the first to apologize and make it right. She upgraded us to a preferred stay and room which were better. The bartenders at the preferred bar, Elmer and Lorenzo, were great. Otherwise the service was decent. Hotel was dirty overall and one of two main elevators were broke pretty much 5 of our 7 day stay. Beach was full of seaweed that stunk like fish. May try out other resorts but do not recommend this one at all.

I had a great time at Dreams Sands Cancun Resort, the food was very good and the service was…read moreamazing. The beach was nice and the pools were clean. They had shows / music at night. The restaurants don't require reservations (aside from the hibachi) which was nice. The resort shows its age a little bit, the rooms could maybe use a refresher; however the AC worked well and the bed was comfortable so it was fine for us. Overall I really liked the resort and I would definitely come back again in the future!

I recently stayed at Sandos Cancun, and overall, I'd rate the experience a 3 out of 5…read more This is a smaller resort compared to many all-inclusive properties in Cancun, which isn't necessarily a bad thing. If you're not looking to do a ton of walking and prefer a more intimate, relaxed atmosphere, this resort fits that vibe well. The food was okay overall. The standout was definitely the Japanese restaurant with hibachi, which was one of the best dining experiences during the stay. The buffets were hit or miss, depending on timing and selection. However, there's a restaurant to the right of the pool, outside, that was consistently decent we enjoyed it enough to go back more than once. Customer service was a bright spot. Lorenzo at the Italian restaurant was extremely friendly and provided excellent service. Francy at Bar One deserves special recognition hands down one of the best bartenders I've come across in a long time. That said, the entertainment was underwhelming. Both the shows and the spaces where entertainment was hosted felt subpar, and I was honestly expecting more. Unfortunately, the main reason I could not rate this resort higher was due to a bed bug issue. I returned home and noticed inflamed bites on my arms, which appeared the very next day. That experience alone prevented me from giving this resort a 4 or 5, regardless of the positives. On a positive note, the guests were very friendly, just as welcoming as the hotel staff, and that truly helped make parts of the trip enjoyable. Final thoughts: Sandos Cancun may work well for travelers seeking a quieter, smaller resort with friendly service but due to cleanliness concerns, I'd recommend proceeding with caution.

If you're looking for a TRUE and HONEST review, keep reading…read more DO NOT COME HERE If you're looking for a relaxing, luxury all-inclusive resort, go elsewhere. This hotel is wildly overpriced for what it offers and is completely inappropriate for families. The entertainment is heavily sexualized--Playboy-style shows, devils, pole dancing, half-naked performers, and explicit themes almost nightly. Hallways (notably the 3rd and 5th floors) are lined with very sexual photos of men and women in lingerie or nude poses. We traveled with our very religious parents, and nowhere on the website does it disclose that this is essentially a sexual, adult-only experience. I've stayed at adult-only resorts before--this was on a completely different level and extremely uncomfortable. Watching these shows with parents was awkward and embarrassing. RESORT & ROOMS -- 1 STAR The resort itself is dated, small, and underwhelming. The front entrance is far from grand--very disappointing considering the price point. There are only two tiny elevators for the entire resort, with no airflow, long waits, and constant crowding. I stayed on the 4th floor and one elevator button didn't work properly, so it often skipped my floor for the entire week. Stairs were either inaccessible or nonexistent--I never once saw them. The rooms are run-down, dirty, and poorly maintained: * Sink didn't work * Shower full of patchwork repairs * Balcony felt unsafe--other balconies looked like they could crumble * Paid for an ocean view, got a view of an abandoned hotel Overall, the hotel felt sleazy, comparable to a low-end Las Vegas showgirl hotel. We all felt uncomfortable walking around. The atmosphere felt more suited for swingers or older men looking for "entertainment," not couples or families. FOOD -- 1 STAR The food was one of the biggest disappointments. Buffet: Small selection, repetitive, and frankly disgusting. It's the only breakfast option unless you pay for "Elite" status. Same food every day. I genuinely feel like I lost weight because nothing was appealing, and several items made me feel sick. Restaurants: Many were closed often, and we couldn't even eat at one because it was never open during our stay. Italian Restaurant: Good service, no reservation needed. Food tasted okay but everything was lukewarm. Other guests confirmed the same issue. Portions were very small. Teppanyaki: Good meal and entertaining show. Reservations required and fill quickly. Food tasted good, but the chef used the same utensils for raw chicken and beef and then served cooked food with them--a serious food safety issue. Fried ice cream was great. Skip the other dessert. St. Topez: The ONLY consistently good food on the entire resort. Opens at noon and available to everyone. Pizza, wings, burgers, tacos, guac--basic bar food, but good. We practically lived here because everything else was terrible. Room Service: 24/7, but poorly executed. Online ordering doesn't work despite advertising that it does. You must call. Late-night food took about an hour, arrived cold, and wasn't good. ENTERTAINMENT Some shows were genuinely impressive--NYE and Masquerade stood out. However, the scheduling was chaotic and unorganized. The app, TV screens, and concierge often gave conflicting information. Pool parties were especially awkward: half-naked dancers performing to rave music while guests just tried to relax. Most older couples looked confused or uncomfortable--this was clearly not what they thought they booked. The entertainment staff tried their best, but the vibe was completely mismatched. POOLS & BEACH * Pools: Three pools, but freezing cold. No swim-up bar, no hot tub. I swam once and couldn't stay in. * Beach: Beautiful, no seaweed. Chairs and cabanas are limited and require early towel reservations. Beach cabanas are for Elite guests only unless you settle for older, falling-apart ones. GYM Large but poorly maintained. Only two treadmills (one broken), all ellipticals broken, and many machines outdated. REVIEWS ARE MISLEADING Every single guest we spoke to was extremely disappointed. The reason this hotel has inflated reviews is because staff actively pressure guests to leave 5-star reviews by scanning QR codes while standing over you--often when you're drinking. This happened to me multiple times. This is my real, honest review, as requested. FINAL SUMMARY This resort felt like a sleazy Las Vegas hotel, not a luxury all-inclusive. We spent over $17,000 and had to "come to terms" with our booking just to survive the week. That should never happen at this price point. Do your research. Read the bad reviews. And book elsewhere.