Cedar Crest is a relaxing and welcoming place for your loved ones to stay. Many times when I visit…read morehome (Remus), I have to stop in and say hi to the wonderful local lady's who live there. With its friendly staff and amazing owner your always welcomed with arms wide open. Plus, you will be satisfied with one of her homemade cookies. Ask I'm sure she has one to offer you!

This is such a wonderful place! They call and give me daily reports of my mother's care and…read moreadjustment. I enjoy being there and feel like part of a big family. The residence all welcomed my mother with open arms and embraced us all when we came to see the place. I don't honestly think we could have found a better group of people to care for my mother in her delicate state of mind. I live 3 hours away in Detroit and was concerned about having her live so far away but with Ms. Donna, the owner, there I know my Mama is in good hands. They go so far to make sure that each individual's needs are taken care of. A true blessing for our family.

My mother-in-law just moved out of Porter Hills. At one time this was the premier retirement home,…read morenot anymore! After several incidents, UTI's from not changing her diaper, several falls, many cuts and bruises, leaving her unattended on the toilet, and missing items, my wife finally had to move her to a different facility. Two days in and the quality of care is amazing. They check on her a minimum of every 2 hours. When she rings the bell, someone actually shows up in a timely fashion. They wheel her to the dinning room instead of bringing meals into her room at no extra charge. Porter Hills is building a big new expansion and they have a skeleton crew working to help pay for the new build. Be very careful before committing your love ones to this institution.

Absolutely deplorable. Would not recommend this place to anyone. Do not believe "what you've…read moreheard". The aids require a ton more training and/or better vetting during recruitment and hiring. The administration is aloof and was contentious when discussing the care (or lack thereof) of our mother. Important note: The sales people are great! No doubt. But they aren't the ones providing the service. It's about revenue. Remember that! My siblings and I all now live out of state. We relied on a lot their former reputation. Our mother was not treated with dignity (left on the toilet unattended at times) and that was only when they "got around to" responding to her calls to use the restroom. She had multiple UTI's during her short time (6 months) and had fall related injuries that were not reported in acceptable detail or in a timely manner. (**And then later charged us for the wound care for injuries they didn't even deem necessary to share. Ridiculous) She felt like the moment she arrived, she was a burden to the staff. She was afraid to bother them and afraid to tell her children (us) so we "don't make it worse for her" The staff, especially evenings, were gruff and annoyed with her. ALL because she needed the very assistance she was paying to receive. Unacceptable. Whatever the reputation WAS prior to our decision to move her to this "premier senior facility" has long passed and in our experience, completely untrue today. Knowing what I know now, I would not let these people watch my dog overnight much less care for our mother one day longer. We have since moved her from this sad situation. After giving notice, we did not hear from the administration for almost a week and on the day we came with our truck, not one person there even asked why or where she was headed. Apparently They just let people come with a truck and take someone's entire belongings and don't ask a single question to stop by to ask anything. Trolly after trolly moving what was left of her personal items, (many missing with no follow up from PH) It was just more evidence that our mother was right about the complaints she would barely share. This is not written in an emotional state. We have since found her a better place. This is written as a warning and a plea to those who consider Porter Hills and take Yelp reviews under serious consideration. If you should choose this place for your loved one, plan on being VERY involved in the day to day needs, believe your loved one when they tell you about mistreatment and keep a close eye on the care they receive and more importantly, what they don't receive. I wish I had ONE kind thing to say. Honestly I do. However, there isn't anything I can point to. Due to the Yelp rating system, I'm force to even give one star. The stress and setbacks Porter Hills caused our mother and our family is impossible to overstate. Thankfully we were able to make a merciful and swift change before things became worse. Consider other options.

This is a beautiful facility with amazing people who work there. Leadership has pulled together…read moresuch a caring group of employees. Watching them with the residents is so heart warming.

From the owner: Big Rapids Fields would like to thank you for considering our community as your new home. Our…read morebeautiful community is conveniently located right in Big Rapids. You will find our community offers a loving, caring staff that has been assembled for your care and comfort. We invite you to tour and discover living in our beautiful facility. We are confident you will like what you see enough to join the family at Big Rapids Fields.

My Mother was here for a long time and was loved by the staff. Many of the staff took really good…read morecare of her, while others where only there for the pay check and did as little as possible to make her stay a safe/healthy one. For people on vent care it's a lovely place. Parking is difficult as almost all visitor spots are taken by employees including the handicapped spot by an employee who is not handicapped. I do appreciate the care the Doug provided and the outstanding housekeeper Melissa.

I've been here for a little over a month. I had really looked forward to staying in such a…read morebeautiful, established, facility, but I really wish I hadn't stayed here. The most of the staff are very nice and helpful, but they are way understaffed, so It's hard to get efficient help when you use the call light. Also, meals are terrible. If they have any flavor at all, the are fried or full of grease or oil. Meals are not well thought out and cooked for elderly, or ill residents. I really expected and was told before I came here, that they had a full time cook and home made meals. You can tell that is not the case here. The one thing that really upsets me, I see they are building new offices (in a star shape) for upper staff members. For a facility that is so archaic and understaffed, that is ridiculous. If it wasn't for the residents, they wouldn't even have a facility. Why not take care of resident needs and staffing issues before spending so much money on offices. Such greed is all I see. Update the call lights to a system like the hospitals where staff can call down to the room when a light is on to see what is needed. That way the most urgent things can be attended to first, and what is needed can be taken straight to the rooms instead of having to make 2 trips. Also, provide radios or phones for ALL staff members so they can contact each other as needed, especially for emergencies. FIRST PRIORITY should be resident care and SECOND should be nursing/assistant staff. LAST should be providing new officies for upper staff. Needless to say, If I have to return to a nursing home, it won't be here. I LOVED Warwick when it was opened, I would have happily lived there. My doctors would like me to stay long term, but I'm glad to be leaving here.

My mom has had way too many bad experiences while in this adult rehab center. She is only 74 years…read moreold, does not have dementia, and has all her wits about her and knows when she is being neglected. She went in for rehab on her hip and shoulder, currently in a wheeler chair and needs help getting in and out of it. She rings and rings, has to shout, and no one comes to help her to the toilet. Sadly she was forced to wet the bed 2x in the first 48 hours there. One of the nurses told my mother that "being it's the weekend we are short staffed and the head nurse is also on vacation..." and that why she was left to pee on the bed/floor!?! 3 days later I drove up and my mom and I talked to one of the Directors about both of these experiences. Just was hoping things would turn around for the better for my mom while she's there. One nurse told her she's a 2-3 person job being she's heavy set and that she'll have to wait until she could find another person to help. That's fine, but hold her bladder for an hour? When they do help her on the toilet she's then left for an hour before they return to help her off. This is sad and humiliating for her. Nothing has changed after 10 days. Now she tells me she's just not going to drink that much water!!! Last night she was left in the activity center and needed help to get back to her room. She also has an oxygen tank to carry so she needs help. She was left sitting for hours and had to resort to yelling for someone to help. Now she's worried they'll label her 'mean' for 'yelling'...but again, no one came. After an hour went by, and more screaming at the top of lungs, a nurse from the other side of the building heard her and came running to help. This nurse said "I had to rescue you the other day too, where are all the people on this side of the building?" Now this morning my mom tells me someone woke her up at 4 am to rub a cream on her groin?? They said she had a rash...my mom was like " it's 4 am!?!" Not sure what's happening but we're checking out of this place. Leadership at Metron simply has not hired enough of the right people and it seems training the staff is neglected at this adult care facility. I feel bad for the dementia patients there who can't communicate and let someone know what's happening.

My sister was a patient here for a couple of days. The lack of care was disgraceful. She was…read moreforced to lie in bed for 5 hours upon her arrival from the hospital, with no pain meds and no help to get to the bathroom, which she couldn't do for herself. When they finally brought her a bedside lavatory, it was encrusted with old urine. When she would ring for help, no one came for a long time, and when they did they were surly and rude. My sister honestly felt that if she stayed there any length of time, she would have died. As a former registered nurse and director of nursing, my sister knows what she is talking about. She was supposed to be there for a few weeks of rehab for a hip injury, yet they left her lying in bed all day and only got her up once a day. She laid there crying in pain because they wouldn't or couldn't get her pain meds to her. Fortunately, she was able to arrange to be discharged after just a few days and is now doing much better having her rehab at home. Don't let any of your loved ones go to this place!

Quality care and compassionate care givers. Highly recommended! The environment is very comfortable…read moreand home-like.

From the owner: Call now for a free quote! We take an intimate and personalized approach to your care.read more

The facility is absolutely lovely, The beautification of the property is exactly what you would…read moreexpect to see for the middle of summer. Flowers everywhere and great colors. I was greatest kindly when I arrived and asked to sign a check in log stating my business and the time I arrived. I very much appreciate that process is in place. I arrived early and was offered tea, coffee, or water while I waited. I was given freedom to look around the facility while I waited if I was interested in doing so. I found myself drawn to this really fun finch enclosure where you can watch the birds play. It was in the library and board game area. The facility was bright, well lit, clean, smelled great and marked with directional signs everywhere. When my scheduled time arrived for my tour I was greeted by Kristin with smiles and a welcoming handshake. She was very knowledgeable on the property and provided me with physical informational documents to take as well as information during our tour. Both the studio and one bedroom were in great condition. I appreciated that the balconies were cement not wood so it provided a safer more sturdy feeling. The dinning hall was also very impressive. The room itself had high ceilings with great architecture. Overall great trip and lots to think about.

From the owner: Welcome to StoryPoint Grand Rapids East! This isn't just a place to reside it's a place where our…read morecommunity members truly shine, and we are glad to share this experience with them. Our senior living options include independent living. Throughout each service level, we strive to make every moment of every day something special. We know it's the small details in life that make a difference. Every resident becomes a part of our family, and we work with each of them at their pace to create the experiences they want. StoryPoint Grand Rapids is a place where residents can truly Shine. Everyday.