This place seems to be very poorly run. The front desk staff is not all that friendly when you go…read moreto the walk-in clinic they're not very pleasant they don't seem to treat you very well. The wait time is terrible for a walk in clinic not that type of place that I ever want to visit again. Oh, and let me tell you the emergency room is far worse I went when there was nobody there and I had to wait and I was brought back to a room where I sat for 45 minutes for a doctor to come in and then want to run a battery of test when I was only there because I was having trouble breathing. It's almost like they don't care who you are. Let's just get them and get them out and charge them an exorbitant amount of money. I would rather drive myself to Grand Rapids still have emergency room before I go back here again.

Well when someone has a migraine and is sitting for over two hours under bright lights and…read morescreaming children , only to be told by an angry buych receptionist that I was triaged down , so a man with a cat bite could be seen over me. Mind you my pain is 10/10. I went home to treat myself. No wonder the reviews are so poor. Can't give a negative star.

Great local facility for working out! It grasps the "iron paradise" vibe for a tough lifting…read moresession with the various machines and old-school dumbbells. No frills, all grit. And to top it all off a VERY kind and helpful staff!

Best atmosphere and a good variety of machines and classes for all ages, even gymnastics for kids…read more Also they do a great job on their physical therapy

I rarely leave negative reviews, but this experience was concerning enough that I feel obligated to…read moreshare it. I attended an appointment as a caregiver for my mother. We arrived 15 minutes early, yet waited over an hour past the scheduled appointment time without being seen. The physician arrived after the scheduled start time, and there was no communication, update, or apology from staff during the delay. After being placed in an exam room, we continued waiting with no contact from anyone. When I attempted to check in at the nurses' station, staff did not acknowledge us. Given the length of the delay and the fact that I had taken unpaid time off work, we ultimately had to leave and reschedule. One purpose of the visit was to renew ongoing prescriptions. After rescheduling, I proactively requested refills to avoid interruption in care, especially given the uncertainty around being able to take additional time off work for yet another appointment. Despite this, I was told to wait until the appointment. This creates unnecessary risk for patients who rely on consistent medication access. I understand that delays can happen in healthcare, but the complete lack of communication, consideration for patient time, and refusal to provide continuity of care were disappointing. Due to this experience, we will be seeking care elsewhere.

Due to the following reasons I am no longer a patient of Dr. Rashmi Juneja:…read more- The last 4 out of 5 appointments, made me wait between 1 and 2-1/2 hours to be seen - Visit Summaries and records incorrect and meds I am taking always incorrect - Ill prepared when seeing me - incorrect medications, incorrect information, lack of a plan for my health care needs - Many tests, procedures specified she wants me to have done have never been addressed and other tests and evaluations required never happened. - on at least 4 visit occasions, i inquired about my issues that she said she would set up a referal - never happened Dr. Juneja started out as a very good, proactive doctor, but, over time as her practice grew she became unavailable and unresponsive. It appears she is too busy and overwhelmed to provide concise, quality helth care for her patients. very sad.

Jess V is one of our faves! However, we had an amazing experience with all the staff that helped…read moreour girl to recovery. My husband used Evergreen years ago after his knee surgery, and had an amazing experience as well!

If I could leave zero stars I would. They say they take…read morethings serious but it's more of a "treat em and yeet em." they're only capable of helping with simple things, so if you're looking to get a collapsed lung fixed, just expect to be out in three days and be back for a secondary as they do not know what they're doing. I have requested to be transferred to the Grand Rapids hospital and it felt like I had to fight tooth and nail for them to take me serious on my request. All in the meantime they say they're doing everything and that I'm in good hands, only to feel judged and wait 6 hours for help on food, water and to use the bathroom. As soon as I was finally transferred. The GR hospital agreed that BR is not the way to go.

Zero stars my boyfriend and I went into the emergency room because r had found out I was pregnant…read morethe day before. I went in because I started bleeding and we were worried that something was wrong. First thing I have never once in my entire life been asked for my drivers license to be checked into the hospital emergency room second when I finally got back to the stupid room I was greeted with a nurse that was very nice she said she's gonna take my urine and everything and run some blood test first things first I thought maybe they didn't believe me that I was pregnant with you and I got the real hint that they didn't think I was really pregnant third the nurse we were sitting there talking to her she said that they put me in for IV fluids and hCG test and a bunch of other blood tests and then a topical ultrasound because we were too early in the pregnancy to do an inner vaginal and it could induce a miscarriage if they would've done it. So long story short we ended up sitting there doing an IV waiting for an hour for test results and stuff to come back then the ultrasound technician comes in says I'm gonna take you for your ultrasound my boyfriend tried to put the blanket on the wheelchair and I said is it OK if he does that and she says I don't care what he does we just got to go now there's about 25 of you they have to get an ultrasound done and I'm backed up already so he needs to hurry so we can get this done so I can get the next person. So I made it back to the ultrasound room the lady says we're doing an intervaginal mind you I'm don't even know if I'm over four weeks pregnant at this point so it's very high risk pregnancy on top of it too and she's about to stick this quande in my vagina and I sit there And I say I'm not supposed to have that type of ultrasound because it's very high risk pregnancy and you're putting it even at a higher risk at that point she still says well this is the one that your doctor put in for an order so I'm doing it I said umm no you're not she said I can either do it or you can't find out what's wrong and I just said wtf ever and so she did it and mind you she was not gentle at fucking all. So I made it back to my room and to my boyfriend and told him what the women had just done and of course he was not happy at all. So when I got back We sat there for another hour and waited for the doctor to come in to tell us something that we already knew that the ultrasound didn't show anything and that CBC panel was fine as well my HCG level came back low as well "but not low enough to say it was a miscarriage" by the way he said this all with no emotion or anything he said this like he didn't even have a heart at all the nurse had more of a heart then anyone in that hospital that day. So mind you we left after finding all of this out I'm crying my eyes out and still didn't what was going on at all so now I have to make another doctors appointment to find out that as well. I hope their little ultrasound didn't make me have a miscarriage because then I really know who I'm coming for Dr. Martin D. Beatty. I don't know why we have a hospital even in Big Rapids they don't help anyone they just end up hurting them or telling them it's all in their heads in the end anyways.

In May I started a new medicine. I was told my insurance did not cover the prescription. I paid $15…read moreout of pocket May to November, $105! In December I had the prescription filled at a pharmacy in DeWitt near my parents home. Guess what? The insurance did cover the medicine!! I was told by the pharmacy in DeWitt that West Michigan Pharmacy never even ran the script with a prior authorization and that is all it took to get it covered and for me to pay $1. I called WMP, Allison (pharmacist) told me she didn't even try because in 20 years as a pharmacist she had never seen it covered. What a lazy b***h. Her job is to count the correct pills and get insurance authorizations. And she did not take care of me as a patient. Also asked for my scripts to be transfered on December 15. It is January 15.....still waiting.

Dr. Zolotoy and Sarah Reed are wonderful! They each take their time with me, genuinely listen, and…read morei don't feel rushed so that they can get to their next patient. I feel they both truly care about what I'm going through. I cannot say enough good things about them.

This is a beautiful facility with amazing people who work there. Leadership has pulled together…read moresuch a caring group of employees. Watching them with the residents is so heart warming.

From the owner: Big Rapids Fields would like to thank you for considering our community as your new home. Our…read morebeautiful community is conveniently located right in Big Rapids. You will find our community offers a loving, caring staff that has been assembled for your care and comfort. We invite you to tour and discover living in our beautiful facility. We are confident you will like what you see enough to join the family at Big Rapids Fields.