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Big Rapids Fields Assisted Living & Memory Care

5.0 (1 review)
Open • Open 24 hours

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4 years ago

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Vista Springs Riverside Gardens

Vista Springs Riverside Gardens

4.0(2 reviews)
48.9 mi

I have very mixed feelings about Riverside Courtlands. On the surface, the facility is beautiful,…read morewell-maintained, and offers appealing amenities for residents. The admission process was quick and efficient, and for someone who is largely independent and only needs minimal support, this could seem like a great option. However, once any level of real care is needed, serious issues become evident. The facility does not have an RN on staff -- only CNAs -- and during the night shift, the entire facility is often run by just two CNAs - not even a manager in charge. This lack of proper staffing creates a dangerous situation for residents who need more attention or might be at risk for falls. During our time there, falls were frequent, and one day alone saw three residents were taken to the ER due to injuries. I was constantly seeing residents with bruised faces, etc. walking around. The call button system is unreliable, especially at night, and response times can be worryingly slow. Often when they did have adequate staffing you could find 4-5 of the CNAs outside the dining room door congregating. This would be a good time to round with the residents who might not be able to go to the dining room. Nonetheless my loved one had a nasty fall and passed away the next day. I believe that fall worsened the condition at hand. Another concern was the pressure I felt to use CorsoCare for hospice services -- a provider located two hours away from our location. Unfortunately, that experience was far from ideal and felt more like a convenience for the facility than a benefit for us. I wonder if there is some sort of partnership between the two. In short, if your loved one is active, fully mobile, and doesn't require much in the way of assistance, this might be a pleasant place for them to live. But if they need attentive care or medical oversight, I would not recommend Riverside Courtlands. It offers a nice place to stay -- with meals, activities, and a roof over your head -- but very little in the way of actual care, which sadly did not support my loved one in their final days. Also, I will say the sales gal was SO nice and helpful during the sign on / move in process but once our loved one passed away we received not one condolence from any of the staff - not one. We received a bill and a notice to vacate the room. I found that very unsettling considering how nice and helpful they were to start.

This facility was highly recommended to us, and we were not disappointed whatsoever.... in fact, we…read moreare super- impressed. Mom has a 'studio' apartment that is huge - and we could add as much of her own things from drapery, to pictures, to shelving to really make it her own home. The apartment decor is up to date (stainless microwave, if desired in her kitchenette) and everything is clean and fresh. Housekeeping is amazing, along with maintenance and laundry. Staff seem to have a great attitude. Always with a smile and willingness to help or answer questions. Some stop by just to chat, and see how your day is going. Aids, med techs and nursing staff are wonderful and well-trained. Concerns are listened to. (Former nurse with long term care experience here...) This is 'assisted' care. Loved one can refuse showers. Staff is WELL aware of things, and certain behaviors are spelled out in the month-to-month contract that avoid serious issues. This is not a nursing home. They assist you when you require help. Different licences and rules apply here than at other kinds of care places. Some residents have had hospice here, and then pass on. They don't kick you out if you are sick. Yet, this is NOT a memory care facility. If loved one declines that way, there are other local Vista facilities (Northview) that they can transfer to, certain things being in place (room availability, etc...) Food is very good - with a nice pub-type alternate menu choices. Room service meals are no extra charge. Guests can eat for a reasonable charge, just inquire at the friendly concierge. Everything (except onsite beauty salon) is included in the rent. No "care-level" add on costs if loved one needs extra assistance. Choice of doctors who specialize in elder care come to the facility... including blood draws. Activities are creative and varied (artists come and paint with residents on a project... flower arranging... song performances... animals visit...etc) lots of outings are offered in their own van/bus as well as any entry fees covered. Residents are welcoming, and very friendly. They come from all walks of life and most from middle class income levels. (This age group saved and invested, lived on less than they made, paid off their home, and some, not all, received some kind of retirement package... unlike today's reality.) I have never noticed or overheard any attitude of "looking down" upon any other resident from these residents. An outstanding facility, in my opinion, and worth checking into.

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Vista Springs Riverside Gardens
Vista Springs Riverside Gardens
Vista Springs Riverside Gardens

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StoryPoint Rockford

StoryPoint Rockford

3.6(9 reviews)
40.5 mi

Update. Story Point has taken extra efforts to clean up the water damage and make things right for…read moremy parents who were moved into another room during the mishap. I'm hoping future security will be on top of issues and inform residents quickly as what has happened and if any action needs to be taken. My parents have been told there is another room that has opened up and no longer need to be crammed into a one bed one bath. Thank you for correcting these issues. The staff at Story Point are very friendly. The only suggestion I have is to create a heart diabetic healthy eating guideline on the menu. Thank you.

I waited a few months after my dad passed away so I wouldn't be emotional in my review. For one…read morethere is no NURSES HERE to take care of your loved one. Some of the reviews aren't telling the truth or they plainly don't have a clue. There is one medical person who they call a nurse but he has nothing to do with the care of your loved one. IF YOU HAVE A LOVED ONE THAT NEEDS DAILY MEDICAL ATTENTION AND CARE -- STORY POINT IS ABSOLUTELY NOT THE PLACE TO BRING THEM. The story point staff managers are great and they are there to talk to and help with your situations but they don't do the carrying of your loved ones. MOST OF THE CARE STAFF IN ASSISTED LIVING ARE "TEMP"!!! They are people going through training. THEY DO NOT CARE OR EVEN ATTEMPT TO CARE ABOUT YOUR LOVED ONE. Some are foreigners and can't understand them. They have ZERO knowledge of anyones medical needs. When my dad was in memory care for a while and some of the girls would be sitting in the corner on their phones after 5:00. I was at this home every single day !!!! I know what went on. Just so you know the SALES women IS A GOOD SALES PERSON !!!!! Once you commit and she gets her commission she didn't have anything to do with me or my husband. So if you're just looking for a place to live and you don't need medical attention daily This may be the place for you. It's a beautiful building and has great entertainment. Let me be clear - the management staff is wonderful. The few ladies that have been there forever are wonderful. THE TEMPS THAT COME AND GO IN ASSISTED LIVING AND MEMORY CARE THAT SUPPOSED TO CARE FOR YOUR LOVED ONES ARE HORRIBLE! Can't say it enough.

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StoryPoint Rockford
StoryPoint Rockford
StoryPoint Rockford

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Green Acres Assisted Living

Green Acres Assisted Living

3.0(2 reviews)
33.3 mi

A year and a half ago we found it necessary to move our mom out of her home and into an assisted…read moreliving facility due to her dementia which was also complicated by Type 2 diabetes. After touring several facilities in the Mt. Pleasant area we decided on Green Acres and we're so pleased with our decision. Mom's caregivers are attentive, responsive and kind to her. The medical staff has kept a watchful eye on her condition and has been wonderful in providing her excellent care as well as keeping our family fully informed on everything going on. While her condition causes her to not want to participate in many of the activities offered, the CNAs are wonderful at coaxing her out of her room....Her room is always nice and clean. I've read the other Yelp reviews and am in total disagreement with any that criticize this facility (these people must either be disgruntled prior employees or not understanding of the treatments needed for dementia).

Total scam. Put a bullet through your loved one's head instead of dropping them off at Green Acre$…read more Especially if your loved one has dementia, is in ANY way physically, emotionally or psychologically impaired. Do NOT trust this facility!!...they won't properly feed your diabetic loved one, they wont medicate them properly, they wont care for them properly AT ALL. I would not trust these scammers with a pet rock. They promised to give my loved one pain meds every 4 hours, but only gave it every 12 hrs ( only because I forced them to). They promised edible meals for a diabetic, but THEY LIED. They have no nutritionist, no diabetic meals, no snacks for diabetics....and their "workers" are unskilled laborers being trained on the job. The manager, Eileen, is HORRIBLE and disrespectful to the elderly residents and all other life forms. AVOID!! P.S. The popcorn in the fake "cafe" is made not even once a week. Its stale and disgusting. They re-heat it for the aroma...like air freshener. Most elderly cannot even eat popcorn, anyway. THE SO-CALLED "24 hr cafe" is LOCKED UP AT NIGHT. Their CUPCAKES ARE pretty but STALE and UNHEALTHY. CUPCAKES ARE EYE CANDY FOR THE RELATIVES...for $$$$.. ALSO, $5,000-$6200./ month should probably include two- ply toilet paper. And light bulbs. But it doesn't. AVOID. TOTAL SCAM!

Big Rapids Fields Assisted Living & Memory Care - assistedliving - Updated May 2026

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