Don't waste your time. Highest prices for miles. Owner and son are clueless. Never followed up…read moreto do the job - A Blessing. had the job done for less than half the price. Anywhere else would be better.

Difficult to work with and refuse to stand behind their work. Advised us what flooring to put in…read more(plue we researched the best for our use), it discolored, warped and then didn't install it properly either- they say it's our problem. Plus - they withheld part of the inspection report. We had to get the rest from the manufacturer. Unacceptable. I guess we're going to court. Don't trust them. Big on the sale - bad at service. Will update if corrected properly. We'll see...

Easy process. Great customer service. The guys who put the floor down was great and fast. They did…read morea terrific job and very pleasant and cleaned up everything nicely.

Not sure how this place is still in business. By the look and organization of the showroom they…read moreare hanging on by a thread. In an effort to shop local I decided to give these guys a chance. I came in the store and asked for a quote for laminate flooring in 3 bedrooms. I picked out a flooring type and the lady said she would send me a quote. She sent me a quote for just a total of $5250.00 with no details. Just a texted total! I said can you send me a formal quote with type of flooring picked out, model, square footage included, trim needed and lead time to get started. I received a email with the body of the email typed out with the square footage and name brand of the flooring. No breakout or itemized quote just a total once again. I called the store and spoke with the owner and he said if "If I wanted to do business with them that I would come in person and they would "verbally" tell me everything but couldn't give a formal quote". This place is sketchy at best. Steer clear!

With the long rebuilding process most of us are still enduring from Hurricane Harvey, My Flooring…read moreAmerica, made our carpet buying and the installation process one of the most pleasant. When I first visited the Webster store a few months ago, Jennifer H was the salesperson who spent over an hour with me going over carpet options for our bedrooms. I could not make a decision at that time and decided to do more research and cost comparison. I returned a few weeks later and spoke to another salesperson who was just as patient and knowledgeable and helped me with answering my questions and offered to have Jennifer contact me because she was out that day. True to their promise, Jennifer contacted me and offered to bring samples of the carpet I was considering for an in home consultation. Jennifer is the best!! She is so patient and sweet. She spent so much time helping me make sure I picked the perfect color scroll carpet for our master bedroom. I would highly recommend My Flooring America to everyone. I price compared with several companies and found their prices to be the best and their salespeople are awesome! I never felt pressured to buy the most costly carpet- in fact, I was recommended a less costly option for our young daughter's bedrooms that was just as nice. They seem to genuinely make their customers best interest a priority and I truly appreciated this-ESPECIALLY during this long, stressful rebuilding process. Our carpet has been installed and looks and feels awesome!! Thanks Jennifer and My Flooring America, for helping our home feel like home again!!

Do NOT waste your money with this company. We spent an obscene amount of money in 2017 on a full…read morehome remodel and the flooring has already failed. The LVP we placed throughout the home has already begun peeling and warping despite caring for the floor as instructed. We went with this company for the 'lifetime warranty' on the products and installation and they are now not honoring the warranty. We've been given the run around for almost a year now and had multiple inspectors from the flooring manufacturer (Mannington) out to our home, only for them to lie and say the flooring experienced excessive moisture for prolonged periods and that is why it failed. That is absolutely not true and was their cop out to not stand behind their products. Run away from this place!

I have used Houston Carpet and Classic Floors twice and both times I have been thoroughly pleased…read more The first time was several years ago when we replaced carpet with beautiful wood flooring in our living room. Angie was very helpful in helping me pick out exactly what I wanted. She let me bring home multiple samples to see how they looked with the lighting in my house. She was very patient and shared her expertise to help me find exactly what I was looking for. The floor was installed perfectly and I have been very satisfied. More recently we decided to replace flooring in other rooms in the house. I didn't even think of going anywhere but Houston Carpet and Flooring. Angie was there again to help me pick out exactly what I wanted. Once again I brought home samples and picked what I liked. To my surprise, the installer was the same person who had installed the hardwood on my first floor several years ago. Again he did an excellent job through four rooms in my home. The project was started and finished in the amount of time planned and I couldn't be happier. Grant, Angie's husband, was here daily to check on everything and to make sure everything was to my liking. I was so pleased that I ended up having Houston Carpet and Classic Floors paint the rooms and baseboards. It was so nice not to have to go searching for another contractor to paint! Now everything looks brand new, thanks to Grant and Angie. I would recommend them to all who want beautiful flooring, individualized service, and excellent workmanship. Jimmie R

Terrible service. They were requested to remove and reinstall Hunter Douglass blinds. Once…read moreremoved it was discovered that a clip was missing. My wife notified them before they were to come back for reinstallation. Never a phone call. The Clip is a 10 cent item from Hunter Douglass which they do not keep in stock. I could have easily located if requested, but Houston Carpet never advised us that was too big of an ask for them to source. Technician shows up with no extra clip in stock and owner tells us that if they have to come back it will be another $75 trip charge. We can either chose to have a half-ass install or eat another $75. Avoid these guys like the plague.

There are few things to say about Jacks Carpet! We have done business for years with David, Jack…read morejr. And Jack sr. They have always provided service beyond request! Making sure that our customers are happy with their carpeting/cabinetry/tile & finished construction needs, they have also saved our butts on a few last minute jobs that needed to be done and handled. We build custom home theaters so the carpeting/cabinetry/staging has to be impressionable EVERY TIME! And David (who always answers the phone) big deal. Helped us with every modification, delay status (if any), sampling & whatever extra education was needed to get the job complete beyond what was expected. They've done runners for our clients as well as base boards and crown moulding, paint, and refinishing. The work speaks for itself. Would recommend to anyone building a home, needing a remodel or simple tiling or carpeting for the best cost.

NEVER and I repeat NEVER use Jack's carpet for anything. David will speak to you in the most…read moreunacceptable way when it is their fault for any issues. They did not measure correctly not once but twice. The first round there was not enough pad or carpet. No apologies, just nasty attitude. The second time coming out to do the room there wasn't enough carpet for the first round, AGAIN, not enough carpet. No apologies again, just more disrespect coming from David, using the phrase "Do you want the carpet or not?" The installers are wonderful. They couldn't be nicer. Do yourself a favor and stay far away from Jack's carpet and specifically David that manages it!