Don't waste your time. Highest prices for miles. Owner and son are clueless. Never followed up…read moreto do the job - A Blessing. had the job done for less than half the price. Anywhere else would be better.

Difficult to work with and refuse to stand behind their work. Advised us what flooring to put in…read more(plue we researched the best for our use), it discolored, warped and then didn't install it properly either- they say it's our problem. Plus - they withheld part of the inspection report. We had to get the rest from the manufacturer. Unacceptable. I guess we're going to court. Don't trust them. Big on the sale - bad at service. Will update if corrected properly. We'll see...

Easy process. Great customer service. The guys who put the floor down was great and fast. They did…read morea terrific job and very pleasant and cleaned up everything nicely.

My husband and I own a remodeling company. We love sending our clients here cause they have one of…read morethe largest selection with reasonable prices. They also have a design team for people that don't really know what they want or a design eye. They carry everything from backsplash, hardwoods, granite, bamboo to sinks and everything you need to install. Staff is very helpful and selves are always full with the most current styles.

They were responsive to my need quickly and have so many options to show you! They can show you…read moreexpensive options and the least expensive ones, too.

These guys have the flooring contract for the local Costco…read more Everything from beginning to end went super smooth. The salesman came out with samples and we sat in my backyard going over stuff. No pressure. Didn't try to sell me the most expensive thing. The rug I liked, a gray berber, was less per square foot than I was expecting. Set everything up. Crew showed up on time, had me approve the rug to make sure iit was what i ordered, then got to work. Had it done in a few hours and it looked great!

Terrible service. They were requested to remove and reinstall Hunter Douglass blinds. Once…read moreremoved it was discovered that a clip was missing. My wife notified them before they were to come back for reinstallation. Never a phone call. The Clip is a 10 cent item from Hunter Douglass which they do not keep in stock. I could have easily located if requested, but Houston Carpet never advised us that was too big of an ask for them to source. Technician shows up with no extra clip in stock and owner tells us that if they have to come back it will be another $75 trip charge. We can either chose to have a half-ass install or eat another $75. Avoid these guys like the plague.

This company made a promising first impression but the last impression is what matters most. And…read morelet me just say, it couldn't have been worse. Initially, we hired them to replace hardwood floors with LVP. However, the new floors didn't align with the baseboards, leading to 3 options: Replacing all baseboards Adding 1/4 round and repainting them Adding taller wood along with 1/4 round without needing paint. We have texts from the owner to prove this. We chose option 3, but later, we were told the baseboards would still need repainting, which was a concerning inconsistency. Despite this, we gave them more work, including adding a shower pan, new sheetrock, and tiling two restrooms. However, none of these projects were completed as promised. In the first restroom, a stand-up shower, they replaced the sheetrock, added the pan, and were supposed to tile it to the ceiling. At the last moment, the owner demanded an additional $175 to place the FINAL piece of tile at the very top, leaving the job unfinished. Workers stated they felt bad, but followed orders in fear of getting in trouble. Communication with the owner became impossible for six days. In the second restroom, a tub shower, they replaced the sheetrock but left the edges incomplete. The owner claimed it wasn't their responsibility and demanded more money to finish it. He said we should have known "the edges were outside the shower" and thus not part of the job. (Despite installing new sheetrock, which should have included smoothing the edges.) Niche edges were also to be painted to match the tile, but this wasn't done. After numerous complaints, the owner agreed to complete the stand-up shower but refused to finish and smooth the edges of the tub shower, leaving it visibly incomplete. Again, another worker of his stated he felt bad, but followed orders and reluctantly left. There's more! The billing process was equally frustrating. The owner initially texted us a balance of $7,100 (we spent over 57k) with unclear details. When we requested a clear breakdown, his wife provided a handwritten one, showing a different balance of $6,967. When we questioned these discrepancies, the owner had nothing to say. In addition, prices for additional jobs (painting stairs and staining the front door) were different than provided via text. See below: $4,700 to paint baseboards $1,500 on staining front door $975 on painting stairs Since we chose not to do the baseboards, he increased the front door to $1,800 and the stairs to $1,500. That is a $825 difference, which the owner claimed he had verbally discussed, despite no such conversation taking place. He justified this increase due to assigning different crews instead of having one do it all, which was not our responsibility as clients. We were given a price and that's what it should've been. Why do we suffer due to his poor management? When we refused to pay the inflated amount, the owner THREATENED to put a lien on our house, despite no signed contract for those prices. When we told him we would pay because we are good people and wanted to be done with him, he YELLED at us, "YOU MUST HAVE A BORING LIFE!" and hung up when we mentioned leaving a bad review. To make matters worse, when we reached out to his wife, who had just sent us an invoice that same day, she acted as though she didn't know us, asking, "Who is this?" This sums up how they do business, once they have your money, they don't care about you! If I could give this company negative stars, I would! The fact that the owner seemed so genuine at first is the scary part. He fools you then gets you with additional surprise costs and unfinished work. The additional costs need to be written down and signed, every time! Otherwise, he'll throw out whatever number he wants! SUCH A DISHONEST UNRELIABLE COMPANY!

Excellent work and the customer service is top notch! Everyone on their team is very knowledgeable…read moreand I felt very comfortable with my decision and installation, both during and after with the thorough explanations and follow up!

NEVER and I repeat NEVER use Jack's carpet for anything. David will speak to you in the most…read moreunacceptable way when it is their fault for any issues. They did not measure correctly not once but twice. The first round there was not enough pad or carpet. No apologies, just nasty attitude. The second time coming out to do the room there wasn't enough carpet for the first round, AGAIN, not enough carpet. No apologies again, just more disrespect coming from David, using the phrase "Do you want the carpet or not?" The installers are wonderful. They couldn't be nicer. Do yourself a favor and stay far away from Jack's carpet and specifically David that manages it!