I got my truck messed up a little under rainy day driving. I hit those cone looking things in the freeway. But damn this shop saved me. Restored it to how it looked. read more

See all

I brought my car in for repairs and couldn't be happier with the experience. The work was done professionally, the repairs were high quality, and my car looked great when it was finished. The shop kept me informed throughout the process and made everything smooth and stress-free. They handled the insurance process efficiently, stayed on top of timelines, and delivered exactly what they promised. It's clear they take pride in their work and care about their customers. I would absolutely recommend this shop to anyone needing reliable, honest, and top-notch auto repairs. I highly recommend Royal Ritz Collision read more

I just wanna say thank you to Karina and Royal Ritz Collision for repairing my 2015 Ram 1500 Sport. It looks amazing like it just came out of the Ram dealer. Work was professionally done and I would recommend this place with 5 star quality work. Everyone was professional and once again thanks to Karina and Royal Ritz Collision. Your awesome! read more

Royal Ritz Collision Center - Bumper damage repaired by Royal Ritz Collision! - Auto Repair Near Me - Van Nuys, California

My car was repaired efficiently and professionally. Karineh took care of me from the first call I made until I drove my car home.

I'm so grateful for all the hard work they put into helping me deal with my nephews' accident. They followed up with responsible insurance so that the car was covered and i didnt have to worry about the financial aspect of this accident. Karina was absolutely the best, had great communication with the whole process. Have recommended this shop to multiple people and all have had a positive experiences. read more

Fixed my truck and Porsche. It's like new. The owner is a nice and honest man. I would highly recommend this to shop to anyone!!

They have had my car for 5 weeks the damage was not that bad but the estimate is more than should be they wanted to total it but it's drivable smh. I suspect our accident was a set up because the owner of the shop showed up within 5 minutes Superman to the rescue we thought got a tow truck said he is a father he is just there to help you know butter up time. I didn't know why the owner texted me before writing the supplement estimate asking who did the insurance company put as at fault, but after just received the estimate on our Honda accord where no air bags went off no damage to the other car it's drivable, no internal damage not even a flat tire but our estimate is $24,000 and they want to total it. Most cars there were being totaled out I didn't see any work being done on cars except taking them apart. They also tell you they will take care of your rental but don't. I will be filing a report against them. I should have read the google reviews. read more

I had a 4 month relationship with Royal Ritz and let me tell you, we got to know eachother pretty well in that time! I was involved in an accident, they put me into a high profile rental and even when the rental time ran out, they paid over an extra month's worth. We had some issues with the shortage of parts, Tony searched constantly while Karina kept me informed with weekly, often times more updates via text, and Alex the mechanic, he's just magic. Thank you my superduper body shop squad for not only giving my Azula back to me, perfect and even more beautiful, but being great, professional, and knowledgeable. read more

Royal Ritz Collision Center - Auto Repair Near Me - Van Nuys, California

See all

I was in a car accident and how I came across Royal Ritz was an odd encounter it worked out for the best. Karina is very knowledgeable and was able to get OEM parts for my vehicle. Karina was also very helpful with insurance adjusters and helped me with communication issues with my insurance. We had some hiccups along the way but they took care of everything and even had my car sent to a dealership for repairs. My car is running well and I am happy with it. I did have a piece of trim come off my door but I am sure they will take care of it like they have with everything else. read more

There was a large plastic piece that was broken and hanging off of my Range Rover so I had to drive around with tape on (horrible feeling). I called Royal Ritz and they told me to come on down anytime. I stopped by this morning to drop it off (11am) and saw the shop was incredibly busy. Didn't want to be a bother so i told them it's no rush just hopefully sometime before end of day. Jim called me at 11:45 to let me know my car was ready to go. I'm thoroughly impressed by the efficiency of this shop and the quality of their work I truly received the royal treatment by everyone here. Outstanding customer service and they treat each person like VIP Thank you for fixing my Range and putting me back on the road so quick! Special shout out to their manager Jim for turning my car troubles into a fantastic experience. Found my new go to for anything car related read more

Royal Ritz Collision Center - This is how I'd been driving around ‍ - Auto Repair Near Me - Van Nuys, California

I got into a fender bender recently and needed a place to take my car to. I drive down Woodley regularly and had seen this large black and gold structure arise from the industrial skyline! At first I thought it was a banquet hall but upon seeing the large gold print "Collision Center", it was like a sign from above and great reason for me to stop in and check it out! Upon entry, I was greeted by this nice guy called Tony who welcomed me and was very knowledgeable about the business. He said they purchased the location and we're starting up brand new! He gave me a great price quote and connected me to his acquaintance at a rental car place nearby who picked up and and I was on my way real quick! I came back to pick up the finished car in 2 days and it looked just like new! This place is close by my work and very convenient! I will definitely be using them again if anything happens to my Prius! Side note: literally the best looking collision center I've ever seen! I mean... Versace walls in the waiting are the icing on the cake! read more

Wow! I can't enough good things about royal ritz! Karina and Tony have THE best customer service I've ever experienced at a body shop. I just got my catalytic convertor stolen on my Prius and Karina was on it! She quickly found me an OEM part at a great price and scheduled me right away to get it replaced. Karina is professional, responsive, and really cares about giving clients the best possible service. Tony fixed the paint on my white ID4 (Volkswagen) a few months ago and made sure the paint matched perfectly. He was always available to answer questions and made sure I was satisfied with the quality of their work, which is top notch. I highly recommend royal ritz... read more

I got into a fender bender recently and needed a place to take my car to. I drive down Woodley regularly and had seen this large black and gold structure arise from the industrial skyline! At first I thought it was a banquet hall but upon seeing the large gold print "Collision Center", it was like a sign from above and great reason for me to stop in and check it out! Upon entry, I was greeted by this nice guy called Tony who welcomed me and was very knowledgeable about the business. He said they purchased the location and we're starting up brand new! He gave me a great price quote and connected me to his acquaintance at a rental car place nearby who picked up and and I was on my way real quick! I came back to pick up the finished car in 2 days and it looked just like new! This place is close by my work and very convenient! I will definitely be using them again if anything happens to my Prius! Side note: literally the best looking collision center I've ever seen! I mean... Versace walls in the waiting area!? read more

Royal Ritz Collision Center - Auto Repair Near Me - Van Nuys, California

See all

Royal Ritz Collision Center are the best! They did a great work on a vehicle I left with them. Very reliable body shop to have your car looking 100% new I highly recommend you guys to come by and check them out . read more

a few weeks ago i had a hit and run driver hit my car and smashed my window, this now being the second car I have taken to Royal Ritz collision Center. I have always been happy with my services and they are consistent and quick with their repairs. Karina is amazing and will help you with anything you need. Would 100% recommend read more

See all

One of the best body shops I have had the pleasure to work with. I was involved in a hit and run accident about 3 months ago, and the process to find the driver was a nightmare. Karina and Tony worked miracles and found the other insurance party meanwhile they wrote an estimate and repaired my vehicle so I can get back on the road, they provided me with a loner car for 3 weeks which thank god I didn't have to pay out pocket. Recommending them to all my family and friends. read more

Royal Ritz Collision Center - Auto Repair Near Me - Van Nuys, California

Excellent service and great communication, I took my daughters Nissan Altima in for bodywork after some lady pulling out of a McDonald's drive thru t-boned her. I was greeted by a gentleman by the name of Tony, he explained the work that needed to be done and kept in touch throughout the whole process. The work was done in a fair amount of time given the situation with delays in parts and such because of everything going on nowadays (Covid-19). All in all no complaints. If ever we need bodywork for whatever reason, fingers crossed nothing bad ever happens again, I would definitely give them my business. Thanks Tony! read more

This rating is solely based on the exemplary customer service provided by the manager, Jim. He difused what started as an unsavory situation, and did the right thing. I did not have my car repaired here, because it was towed to this location under false pretenses. However, once it had been explained and discussed with Jim, he handled everything with humility and professionalism. Thank you Jim for doing the right thing. read more

This is the most unprofessional place ever the girls working there need to fucken adjust there attitude because there rude are fuck I will never ever recommend anyone to the shop they lie they charge the insurance up the ass for storage and client get bad cuz it comes out of there total loss check one word check those bitches in the front they need class Witch they don't have read more

Had the pleasure of working with Karina the very helpful front desk lady. Once I got in my accident, they were diligent in getting me in a rental and back to my busy day. Karina helped me get an upgrade on my rental car that I appreciated greatly. When I got my car back I was delighted to see that it felt newer than before. I would definitely entrust them with my car again, if need be. Karina, the manager, and the owner were very personable and good with communication. 5 stars read more

Tony and staff are amazing! Super accommodating and helpful. Don't live near the area but got hit off the 405 and got referred to this place. Glad I did because they hook me up with a rental at Hertz and help me with my deductible. My car got hit on the right side both doors were scratched and dented. I got my car back from them looking brand new. Great work and great car wash inside and out. Highly recommend this place. Thanks Andrew! read more

Royal Ritz Collision Center - After - Auto Repair Near Me - Van Nuys, California

See all

Great experience!!! Tony is the MAN, if he says/promises something he is going to deliver on it no matter what!!! I've been to other shops in the past, but nothing will compare to the care and attention he provides. I would get updates on my repairs via text, it feels good to know what's going on. Also, let's me know I'm that much closer to getting out of the rental( of course Tony made sure I had a vehicle to get around in). My car looks brand new.. like nothing ever happened.. fresh wax and detail, better than when I drove it off the lot. Look no further than Royal Ritz!!! The store may be new.. but he's been doing this for years, better than people who think they know what they're doing. read more

I had a big accident 2 weeks ago with my new Honda and a friend of mine recommended Royal Ritz as a great body shop. I was treated with so much respect and the entire staff was so helpful and had so much knowledge and expertise. They handled the entire claim process and did some extra work on my car. I didn't pay anything out of pocket and they also gave me a life time warranty on the repairs. My car doesn't even look like it was ever hit. It looks better then new. Thank you to Tony and Ben. You guys are amazing and I will never go anywhere else. Take a look at my car and you'll see what I'm talking about. read more

See all

That SCAM business still going strong! Multiple reviews below describing what has now happened to me: Tow truck company (In our case H/H towing) listen to police scanners and when you call LAPD to file a report of the original accident, scammers call you IMPERSONATING Toyota/honda/your car roadside assistance and send you a "complimentary" tow. My car then somehow ends up here at this shop which I never agreed to, was told it was going somewhere else. By the time you figure out the scam and want your car freed they have a $500 tow fee, $200/day "storage fee", after hrs fee, totaling for me $3300 (No work has been done) and holding my car hostage until they get payment. Karina works the front desk here and of course feigns ignorance to the scam while simultaneously approving $3300 as an appropriate cost to this point with zero work done. Jim the manager was not helpful as he has released cars appropriately in the past with a fight but I'm having no such luck. Hard to believe this shop isn't involved in the scam. read more

These guys are crooks. I was in an accident, had arranged with my insurance to get towed, truck comes, ( Bogus truck) says he was called by my insurance - A lie. Said he would take it to where the insurance company wanted it. A lie. Now these crooks have my car and are holding it to ransome, charging $200 a day for storage. The car is totaled so this corrupt bodyshop wont get to rip me off for repairs. Also the tow company (MNK Towing) is trying to charge $500 for the tow. Apparently they scan tow dispatch radio and hijack the job. Theives! read more

This is great placed, Karina is so nice , they help me a lot !!!the guys are so helpful

This place and the crew who works here are amazing. I got into an accident a month ago, totaled my car, and was super shaken up. The minute I got to Royal Ritz I felt better. Not only did they help me figure everything out with my car insurance, they gave me the support I needed to feel safe after a scary day. I can't recommend them enough. Jim and the team are the best around. read more

This is the best body shop I have ever worked with. I am well over 60 years old and have dealt with many very good shops over the years, and Royal Ritz outshines them all. Every aspect of their work and customer service is excellent. Owner Tony has a sincere, warm and welcoming charisma and truly cares about each customer and providing excellent service. The situation that brought me to Royal Ritz was difficult, and Tony and the staff made it easy and helped me beyond what I can find words to convey. I highly recommend Royal Ritz Collision Center! read more

If I could give 0 stars I would. I have also been a victim of other reviews mentions of bandit towing. Martin industries claimed to be my Hyundai roadside and having been disoriented and injured, I signed without fact checking. RR is now holding my car hostage unless I pay almost $4,000 in fees so I will be calling lapd and getting a lawyer to sue them. Thankfully my GEICO guy sent me paperwork showing exactly how all those BS fees are illegal. Shame on them for taking advantage of people in traumatic situations. AVOID AT ALL COSTS. These people shouldn't be in business. read more

Girl in the front (Karina) has a big attitude problem. Very rude and unprofessional. Spoke to her for a few minutes. They lie about the charges and the reason behind their charges. I would stay away. read more

I brought my car in for some repairs before my Hyundai Lease was up. I was greeted very kindly and the staff took their time to explain the eNtire repair process. Tony was very helpful and they repaired my car very quickly. You can not even tell it was ever repaired. Thank you for all your help. I highly recommend Royal Ritz to all my friends and family. read more

I got into a car accident last night and my car was towed by a professional respectful mind tow truck driver who was very calm and very informative. The next say I received a phone call from a very kind woman who was able to make a miracle happen! They are friendly and very helpful. They do whatever they can to help. I will recommend them anyday ! read more

So I got into an accident (not my fault, was rear ended), and the VW roadside assistance says they will be towing my car to a VW certified repair shop. Lucky for me it was Royal Ritz Collision Center. Jim Dunn, general manager, took care of me even before I set foot into the body shop. From the first phone call, I was already reassured that he's get my car looking like it did before the accident. He's got a great crew working for him and helped to get my 7 week old Tiguan looking like brand new again. An accident is a terrible ordeal to have to go through but Jim and Royal Ritz made the ordeal a lot easier of a process. They communicated with me as the adjustor came by, as parts came in, and when the car was fixed. read more

Walked in the body shop while shopping for body shops for over 3 months. Came in talked to James the manager he explained what he was going to do and repaired the car in my head before even fixing. I recommend this shop to everyone. They have the nicest looking office, best staff and very friendly environment. The repairs on my car was absolutely amazing. I recommend everybody to this body shop. read more

My car was stored here for a few days after an accident. Had some problems with my insurance agent about the fees and had trouble getting my car released. Karina and I managed to work out a solution. Was treated with a friendly attitude throughout the whole process. read more

Dealing with everything after an accident can be very stressing! Last month my BMW 3 series was hit and it was damaged pretty bad. Royal Ritz helped me from the first step of the process to the last step. Karina was always in touch with me to keep me updated and help me with everything I needed. Thank you Royal Ritz team! read more

Royal Ritz Collision is the best body shop in the San Fernando Valley. Period, full stop. Working with Jim was an absolute pleasure from beginning to end. Beyond being incredibly kind and patient, he bent over backward to make sure our experience was as smooth and efficient as possible, even going so far as to have someone come in on Saturday -- when the shop is closed -- so I could drop off my car because my work schedule wouldn't allow me to swing by during normal business hours. And because I had a tight turnaround and required my car back quickly (it was a lease return that needed some damage to be fixed), he made sure that the repairs were done within my timeframe -- and even got the car finished a bit early! And even better, Jim also took care of some extra dings and scratches that were not on my original estimate as a courtesy. Because he's just that awesome. In short, here's what you can expect when you do business with Royal Ritz: incredible customer service, outstanding work, and fast turnaround -- all for a fair price. Like I said, they're just the absolute best. read more

Now this is what I call a professional collision center. They were totally ready to go when I brought my car in towed and they knew exactly what was wrong. They gave me a good quote on how to fix all the bodywork it looks like new and they are definitely the best in the area give them a shot promise you won't regret it thanks to all the guys at Royal Ritz collision Center read more

I got into a pretty big accident few weeks ago and I thought my car was totaled. Just got my car back looking like I just took it out of the dealership! Not only does it look new but drives like nothing ever happened it. Can't thank you enough guys, very professional service. Keep it up! read more

Royal Ritz Collision Center - Good as new! - Auto Repair Near Me - Van Nuys, California

I had some damage on my rear bumper and had to get it repaired before returning my leased vehicle. I brought it to Royal Ritz Collision Center and was greeted by Tony and Alex. Both were extremely welcoming, professional, and knowledgeable. Alex worked on my repairs and got it done in such a timely manner. The workmanship and customer service is unmatched! I will be referring all my friends and family to Royal Ritz for their auto repair needs. read more