They were contracted by Sears to replace my Mother's faulty water heater. Bob showed up well within the 9am-11am time window. Sears' recommended replacement for the faulty unit was not an exact match (not even close), but Bob was able to shoehorn it in and make some modifications to the copper piping, as well as install a drip leg. I was impressed with Bob's professionalism, work ethic, and thoroughness. He cleaned up the area real well after the installation was complete. The Rheem water heater at my own home was installed almost 13-yrs ago, and I definitely know who I'm going to call when it fails. Royal Plumbing is a pleasure to do business with. I am a convert. read more

We use Royal Plumbing for all our office issues and they are phenomenal. We have only had great experiences and find them affordable. They are fast to respond and wonderful to work with. Highly recommend! read more

Had them come for a clog. They dug up my floor. The bill was over $6,000. Problem was not fixed. We called Callahan plumbing they came out and made a quick fix to another drain. They said the other work from royal was unnecessary. read more

Our hot water heater went out Christmas Eve. No service needed on Christmas Day since we were not hosting so we made the call December 26 for service. Sherry scheduled Alex the following day for diagnostic eval & repair. He was prompt and knowledgeable. However, part needed to be ordered. It was received within a day and Alex was out the following morning at 8 AM. Unit up & running by 10 AM. We prefer to do business with small, local vendors. Would highly recommend Royal Plumbing. read more

Guys showed during pandemic late May with no masks, no gloves, no booties, wanted to shake hands. Lied and said they had drop cloths, then used plastic bags instead when opening a wall. I asked Clint "where are the drop cloths you said you had" and got belligerent and said "they're dirty!!" [never used]. Dust everywhere. Manager Danny was remote and completely useless, beyond useless; actually combative. God forbid the owner called back or anything. All staff kicked out for obstinance, lying, public health & incompetence. But it wasn't easy, one of the two "skilled" laborers got in my face, in the home and apparently wanted to fight or something. Absurd, and dangerous! Update, it was just brought to my attention today that a credit card went missing the day these knuckleheads were in the home unsupervised. Great. STAY AWAY!! read more

Royal Plumbing Inc - Abandoned after they opened up the wall without a sound strategy or logic, and no drop cloths. Then abandoned the job. - Plumbing Near Me - Lemont, Illinois

Royal Plumbing gives prompt, courteous and professional service. Starting with Sherry on the phone who is always so friendly and accommodating and on to Alex who always comes to our house, fixes the problem and is so nice in explaining what he did. He is amazing in that he installs toilets, hot water heaters, and sump pumps by himself. So nice to have this company in town! read more

Today Larry and Brad from Royal Plumbing did a wonderful job replacing our 75 gallon hot water heater and two sink faucets. They arrived promptly wearing masks and booties. They were extremely careful to keep everything neat and clean. They knew exactly what they were doing and were very professional. As always Royal Plumbing gave us the royal treatment! read more

Called Royal Plumbing first thing in the morning and they were at my door by 9:am. Had some toilet issues which were fixed immediately. Such kind workers and so efficient. Very reasonably priced as well. read more

These guys are contracted with sears department. They arrived on time. They seemed professional but started adding costs to some minor stuff like for a replacment of a gas heater pipe shutting valve. They chraged us around $85. Overall they seemed to do a good. read more

I bought a water heater at Sear's and these are the guys that showed up to install it. The guy was personable, efficient, and gave me some tips about usage and cleaning (he also apologized for showing up early). He gave me a chance to do some cleaning in the corner behind where the water heater sits in my utility closet that normally isn't accessible. I can't say how they would act in a real plumbing emergency but for a straight forward water-heater installation, this was as good as it gets. read more

Needed a plumber to reseat a toilet and replace a pressure release valve on the HW heater at my sister in law's condo. Got a rec from 2 FB friends who live in Lemont and called. They fit us into the next day's schedule. Alex was great; everything done in a timely manner and at a reasonable price. Thanks, Royal! read more

We need routine rodding on our main sewer line to keep it free of roots. I was looking for a new company to perform this and Royal was local so decided to give them a try. I also had a shower handle that was broken so i had them come out for both. Called yesterday and they gave me an appt for today since it was not an emergency. Alex also noticed that one of my toilets was running and made a quick adjustment to both toilets. Rodded the sewer and explained everything to me as he was going. Figured out it was just a small part we need for the shower handle that i can install myself with a screwdriver so he is going to order the parts for me to pick up at the office and save the extra trip charge for them to install it. Price was fair for the job and i will definitely use them for my future plumbing needs. read more

Our water heater went out, and we were hoping it would be an easy fix to get the water heater back up and running. After a few attempts, it became clear that it was time to call a professional. After shopping around and even looking into having one of the large home improvement supplies stores installing a new one (which was incredibly expensive), we were referred to Royal Plumbing. By far saved us the most money, and they had no problem installing a new water heater we picked up previously for a good price. The Tech that came out was great, very professional and friendly, and in only 1.5 hours had the old water heater removed, hauled away, and installed the new one. Great experience and would absolutely recommend them! read more

I would not use this company at all. They send out one guy to install a water heater and expects the homeowner to help him, that's a load of B.S. Than they up-charge you for stuff that you don't need citing it's the current plumbing code, baloney. I used them twice and in both instances, they have issues. The first time was inferior cheap valves that rusted. If you want the job done right, hire a real plumbing company, not Moe, Larry and Curly. read more

Ask for the Master Plumber Alex...He is a one of kind that knows his s$@t !. :).

I truly wish that giving "negative stars" was an option for this review. Royal Plumbing was assigned to me through my home warrantee company, I had no choice in using them. They sent a plumber to my home who appeared to be under the influence of alcohol. He was completely incomprehensible and was rude in his demeanor. He did not fix the issue because he said he "received a phone call from the home warrantee company" telling him he had to stop working because they were no longer going to pay him to be in our home (what kind of story is that??). He then asked for his money, wrote us our receipt, which had no information on it stating that the problem was fixed, and left. I then called Royal Plumbing and spoke to their secretary, Sue. I explained the situation to her, and she immediately denied its possibility, stating that there is no way that particular plumber could have been drinking as he has a medical condition that would prevent him from doing that. She also claimed she had pictures of him on the job, which a) is false- no pictures were taken during his time in my home and b) would not prove if he drank prior to arrival. Whether or not it was alcohol under his breath, she assured me that she would speak with the owner and that he would call me back within a few days. I received no phone call back. I called and asked that the situation be addressed. Sue told me that she did speak to the owner, and that both he and the plumber were "insulted" and "hurt" that I accused the plumber of drinking. She told me I would not be speaking with the owner, and that if I still have problems with my hot water heater, I should take it up with the home warrantee company. She also accused me of "changing my story" the 2 times I talked to her, which is not at all true. I reported the same thing to her both times. I told her I was completely dissatisfied with her customer service and was floored by the way she was speaking to me. She responded by telling me that her quality of customer service to me was irrelevant as I was a customer of the home warrantee company and not of them- who says that?! I replied that I had no interest in continuing to speak with her and would call my warrantee company. Sue ended the phone call by telling me that she didn't need my business because they "do pretty well" without me. My home warrantee company called them and Sue told my home warrantee company that I "upset and hurt them" with my accusations of poor and unprofessional service. Luckily the warrantee company was very observant of this poor service and bad relationship and reassigned me a new plumbing company to follow through with my claim. Anyone that thinks they "don't need your business" is bad business person and should think twice before they speak. Royal Plumbing, I hope you recognize the wrong you've done and improve the way you communicate to customers and stop protecting employees who are ill-fitting and unprofessional. read more

First, I would like to clarify that we were just made aware of this problem today (01/30/2014) by another local plumbing company that was out to fix a leaking hot water tank TPR valve through our home warranty company, American Home Shield. Back on 06/24/2003, Royal Plumbing was sent out by American Home Shield to replace a leaking hot water tank- Invoice #3998. Work was done with no issues until recently there was water leaking from the valve. According to the new plumber, this could become a very serious safety issue issue. First, this valve should of had an attached metal discharge tube attached to it that ran from the top of the tank to 2 inches from the floor. Because if this relief valve let loose the hot pressurized water it could cause serious scalding to anyone in the laundry room. The discharge pipe directs the water toward the ground and doesn't spray it across the room. I am not a plumber and did not realize that the hot water tank was not installed to code and could of injured or killed somebody. I did not mention that if the valve did not operate correctly the tank could explode like a rocket through the floor from the built up pressure. Like I said, I am not a plumber and did not know it wasn't installed to code until another plumbing company pointed that out to us. I contacted Royal Plumbing about my current findings after contacting the home warranty company to get the installers information. Kudos to Sue from Royal Plumbing for being so courteous and helpful. I then spoke to the owner who told me that they would not stand behind their work from 6/24/03 ,because the installer no longer worked there and how does he know that someone didn't remove the pipe. Really, I am the original homeowner and had no idea what the valve or pipe was. I just remember that there was a pipe on the one they removed. I thought it wasn't needed on the new one because it was a larger size hot water heater. I paid extra for an upgrade on size. It cost me, with the service call and needed parts to make it code, $135.00. The parts itself cost around $20 at home depot. The hot water tank should of been installed by code. That is why they are insured plumbers. Luckily, it was caught by another plumber before it caused serious injury or death and costly property damage. Shame on Royal Plumbing for not fixing their installers mistake with a $20 part. read more

Did a great job in a very timely matter. I am very unimpressed with the phone operator/office worker, I don't understand the attitude and found it very unnecessary. Every one has bad days but on two separate occasions she was very rude , short, and nothing but tude-y. read more

Worst ever service. In my call for service I told them exactly what the problem was, roots! And the distance to the roots. Over the years I have learned it would need rodding every three to four years. I trusted the reviews here, so let them do their work, I even recommended them to a neighbor who had them out days later. Their cleanout lasted me about two weeks before it started backing up again. So I called another service they used two sets of root cutting blades and a camera just to make sure it was clear, and no extra charge. My neighbor later told me they claimed the could not get a root cutter into the sewer line only the one with an arrow tip. My neighbor was not buying it and told them they would not get paid if they did not use the cutter. My neighbor stood and watched them, and then they were able to use a cutter. I guess they used just the tip on mine. This works for a moment only as the roots are not cut out. So this was months ago and I did not want to post it until I was sure my trouble did not return. read more