We used USA Transfers for transportation from the airport to our hotel and back, and both…read moreexperiences were absolutely flawless. The vans were clean and comfortable, the drivers were friendly and professional, and the service at the airport was smooth and well-organized...exactly what you want after a long day of travel. Everything ran on time, and the whole process was stress-free from start to finish. Honestly, we can't say enough good things about them. Next time we're back in Mexico, we'll definitely be using them again. Highly, highly recommend!

I would use USA Transfers again and again. Drivers were wonderful and on time for pick up…read more This has nothing to do with the company but a good thing to know. When you book your flight that there can be rush hour traffic in the hotel zone. The bridge opening could help with the traffic. The AC was running and was great to have on full blast from the heat. They even sent a VIP van to our hotel because they said they were in the area so not garuntee for that type of car but was a great surprise. For pick up at the airport they were a little hidden and at the back of all the pick up transfers so had to do a little bit of looking. Used the WhatsApp concierge to try and find them but didn't need it in the long run.

Our flight was delayed 4 hours, and we were still expected to wait at the airport for over 6 hours…read moretotal. That's simply not reasonable. I was told there were no other drivers and no flexibility the entire day which to me doesn't sound normal. While I understand policies exist, good companies know when to make exceptions. A partial refund or even an effort to find an alternative solution would have made a big difference. If you're truly that busy, partnering with another service should be an option. One or 2 calls could be make to make a customer happy Instead, there was zero effort to accommodate the situation. We had to wait for your drivers because you said there was an accident by the airport earlier when we arrived. This was booked by my brother, but I normally use another company USA Transfer & my experience they are more customer friendly. A side note we were staying in Club Med 17 min ride to Airport & for sure where many of their drivers drive thru, If they wanted to assist in anyway.

We booked a ride online from Cancun airport to our hotel. It was easy to find them, we did have to…read morewait 20-30 minutes for our shuttle to be ready but the driver was friendly and it was a decent price. Would book again

Extremely disappointed in this service. Our flights were cancelled, and we asked to be taken to our…read morenew hotel in Cancun on the way to the airport from Playa del Carmen. We also requested that they simply stop at the hotel on the way to the airport, and they flatly refused to add it as a stop. Despite the hotel being only 7 minutes from the airport, they demanded an additional $65, claiming it was a "new service." This was unreasonable, especially since we were not asking for a separate trip, only a stop along the existing route--not to go to the airport first and then be taken to the hotel. The driver was not the issue at all--drivers are clearly restricted and monitored by GPS. The problem lies entirely with the reservation staff, who were rigid, unhelpful, and unwilling to offer any solution. They even claimed that no manager was available, which is both inexcusable and highly questionable during peak season. This was an overpriced, inflexible, and poorly managed service that added stress to an already difficult travel situation. I would not recommend this company to anyone expecting reasonable customer service or flexibility.

We travel two weeks ago and paid for a private transfer but was forced into a shared ride due to…read moreoverbooking. No one was waiting at the airport and we had to stop at several hotels. They said a partial refund would be given but never was and they never responded to my emails, texts or calls. Do not recommend.

Good timing. Pleasant transporters. Would use them every time I need a ride to the airportread more

Well that was easy. I came in on a late flight, and found…read moreOscar's shuttle out by the designated area quickly and easily. As you walk from customs to transportation, there's all kinds of people who pounce on you to sell taxi services to where you're going. They're quite aggressive about getting you a 'cheap' fare. I booked with Oscar online in advance, and got a good deal. Oscar was there, and he helped me load my bags into the van. I was the only passenger, and we were off immediately. Oscar followed all the traffic rules and made good conversation along the way. He's knowledgeable about Mexican hot sauces. He got me to my destination safely and cheaply and I got some good food suggestions while I was at it.

I've used them numerous times over the years, mostly for airport transit and they are what they…read moresay: reliable. They show up on time. With the car they promised. With a professional driver. And get you to where you're going. It's a family business but big enough for your needs (as they run coming up on 10 cars). The owner, Tersie (surely misspelled), still drives and it's a pleasure to drive with him. Mariana, his daughter, was great helping us with reservations.

We have used this company a couple of times. They are always on time to pick us up. They show up to…read morethe airport with a sign which is super helpful because so many transportation companies are at the airport. They load all of our luggage. Most importantly they are so nice and friendly. We feel very safe riding with this company. I 100% recommend them for transportation in Cancun.

I made a reservation then had to change part of it and they handled it reasonably well…read more Communication was good. I did not pre-pay but paid on the spot in US dollars. Our flight was delayed for about 4 hours but they handled our late arrival well. We had to wait about 15 minutes for our driver but he came and took us to our hotel with no problem. The only minor thing is that the "manager" (the guy who checks you in and gets a driver) tried to charge me more than what my paperwork said but we got it straightened out ok when he refunded the difference without a struggle, I would use this company again.

Used them to take us from and to the airport on a Cancun trip in February. Their prices are great…read moreand the service was really good. We had to wait maybe 20-30 minutes for our ride to take us to our hotel after landing but hey, it's Mexico. The van was comfortable, the AC great and the driver friendly. The return trip to the airport was on time and the ride again was very good.

My family and I traveled to Mexico for New Year's and used Amstar for transportation to and from…read morethe airport. Finding them upon arrival was very easy, and we had little to no wait for our van. The staff was kind and professional, and I felt very safe throughout the ride. We called the day before our departure to confirm pickup, were told 9:30 a.m., and they arrived right on time. Overall, our experience was very pleasant. However, I gave three stars because my sister, who was on the same trip, did not have the same experience. She called to confirm her return transportation as well and was also told 9:30 a.m. While we were picked up without issue, she was left behind at the resort with my niece and nephew. She waited about ten minutes before trying to call Amstar, but no one ever answered. Had we known this would happen, we would have made sure they joined our van so they weren't stranded. I'm conflicted because our experience was great, but it's upsetting that my sister and her children were left behind after receiving confirmation. Just be aware that the experience seems to vary, and it may depend on the day.

Told us at the airport there would be someone at our hotel to confirm our return transfer but the…read moreresort tells us upon arrival there is no amstar rep on site and to call to confirm. They told us to confirm flight 24 hours before. We called 15 times, were on hold for 20 minutes and then the line disconnected each time. We spent hours while trying to relax on the beach trying to connect with them. We eventually decided to just plan to take a taxi. They emailed me 2 hours before pickup to tell us to be checked out and in the lobby. Poor communication, poor planning, poor customer service. The only reason I give 2 stars is because our driver on the way there was nice and friendly. Otherwise, you're better off going with another more reliable company.

Easy and honest.... read other agencies reviews, really bad! These guys did what they promised…read more Same vehicle as advertised. No ridiculous credit card deposit. Shuttle way waiting for me upon arrival. Friendly staff

Booked through jetblue ground transfers. I was nervous about it because i could not call to confirm…read moreand I do not speak spanish. But no problems at all. They were waiting for us w a sign at airport. They picked us up last day from hotel and I asked concierge to translate and had them pick me up at an earlier time and they did wo any problems. I highly recommend them.

This is the only way to get into Cancun! Service with a smile and they show up! Love this companyread more

From the owner: Our transfers services are available for any destination along Cancun and Riviera Mayaread more

I cannot say enough good things about Cancun cab we use them a couple of times a year and have used…read morethem over many years. They are always Dependable friendly and professional . Marlene, who coordinates everything is an exceptional individual and takes her job very seriously and personally . They are Simply the Best .

Highly recommend. Booked a round trip as a solo female traveler. The drivers were punctual,…read morefriendly and got me where I needed to go safely and comfortably. After you book online, they confirm with you through WhatsApp which made tracking everything easy.