Meh- we got here in one piece. The rate we were charged was…read moreabout 50% more than the price that we 'should have paid,' according to the sign in the lobby. I wouldn't say that the car was 100% sanitized, like the ad says, but it was clean, I guess. The driver carefully laid down a towel on his bumper so my bag wouldn't get dirty, and the bumper wouldn't get damaged. The driver drove like he was being chased by bandits most of the drive. The only time he slowed down was at the police checkpoint to get in the Hotel Zone. The car was an economy nissan 4 door coupe. No change was offered. We were glad to get out of the car.

I can't speak highly enough about Cancun Taxi's service. The hotel wanted US$129 each way to Cancun…read morefor a family of 5. I used what's app to contact Cancun Taxi and they charged us US$61 for a round trip. They were also in constant communication, and texted a photo of our driver Julio, who was awesome. Would absolutely use them again!

We used USA Transfers for transportation from the airport to our hotel and back, and both…read moreexperiences were absolutely flawless. The vans were clean and comfortable, the drivers were friendly and professional, and the service at the airport was smooth and well-organized...exactly what you want after a long day of travel. Everything ran on time, and the whole process was stress-free from start to finish. Honestly, we can't say enough good things about them. Next time we're back in Mexico, we'll definitely be using them again. Highly, highly recommend!

I would use USA Transfers again and again. Drivers were wonderful and on time for pick up…read more This has nothing to do with the company but a good thing to know. When you book your flight that there can be rush hour traffic in the hotel zone. The bridge opening could help with the traffic. The AC was running and was great to have on full blast from the heat. They even sent a VIP van to our hotel because they said they were in the area so not garuntee for that type of car but was a great surprise. For pick up at the airport they were a little hidden and at the back of all the pick up transfers so had to do a little bit of looking. Used the WhatsApp concierge to try and find them but didn't need it in the long run.

I cannot say enough good things about Cancun cab we use them a couple of times a year and have used…read morethem over many years. They are always Dependable friendly and professional . Marlene, who coordinates everything is an exceptional individual and takes her job very seriously and personally . They are Simply the Best .

Highly recommend. Booked a round trip as a solo female traveler. The drivers were punctual,…read morefriendly and got me where I needed to go safely and comfortably. After you book online, they confirm with you through WhatsApp which made tracking everything easy.

Octavio is a wonderful taxi driver! He is always on time and gave wonderful recommendations. Highly…read morerecommend using him for any trip.

Our flight was delayed 4 hours, and we were still expected to wait at the airport for over 6 hours…read moretotal. That's simply not reasonable. I was told there were no other drivers and no flexibility the entire day which to me doesn't sound normal. While I understand policies exist, good companies know when to make exceptions. A partial refund or even an effort to find an alternative solution would have made a big difference. If you're truly that busy, partnering with another service should be an option. One or 2 calls could be make to make a customer happy Instead, there was zero effort to accommodate the situation. We had to wait for your drivers because you said there was an accident by the airport earlier when we arrived. This was booked by my brother, but I normally use another company USA Transfer & my experience they are more customer friendly. A side note we were staying in Club Med 17 min ride to Airport & for sure where many of their drivers drive thru, If they wanted to assist in anyway.

We booked a ride online from Cancun airport to our hotel. It was easy to find them, we did have to…read morewait 20-30 minutes for our shuttle to be ready but the driver was friendly and it was a decent price. Would book again

Extremely disappointed in this service. Our flights were cancelled, and we asked to be taken to our…read morenew hotel in Cancun on the way to the airport from Playa del Carmen. We also requested that they simply stop at the hotel on the way to the airport, and they flatly refused to add it as a stop. Despite the hotel being only 7 minutes from the airport, they demanded an additional $65, claiming it was a "new service." This was unreasonable, especially since we were not asking for a separate trip, only a stop along the existing route--not to go to the airport first and then be taken to the hotel. The driver was not the issue at all--drivers are clearly restricted and monitored by GPS. The problem lies entirely with the reservation staff, who were rigid, unhelpful, and unwilling to offer any solution. They even claimed that no manager was available, which is both inexcusable and highly questionable during peak season. This was an overpriced, inflexible, and poorly managed service that added stress to an already difficult travel situation. I would not recommend this company to anyone expecting reasonable customer service or flexibility.

We travel two weeks ago and paid for a private transfer but was forced into a shared ride due to…read moreoverbooking. No one was waiting at the airport and we had to stop at several hotels. They said a partial refund would be given but never was and they never responded to my emails, texts or calls. Do not recommend.

I DO NOT recommend the green line taxis in Cancun. $30 USD MORE than Uber. With no cash, we had…read moreto wait 15 minutes while his card reader turned on. He was rude, there was no meter running or GPS. He had to use my phone for Google Maps.

Why don't the taxis around here have meters? You have to…read morenegotiate a price before you go, and taxis can be awkward in this town due to the limited number of turn-arounds in the Hotel Zone. I wouldn't trust these guys to pick me up at the airport. But when you find one of the drivers just lounging around with his car, it might be a good chance to grab a fare. We negotiated the price before we got in, didn't have many other options other than waiting for a bus, so we went with Taxis Cancun. The driver was nice, and wore a mask. He didn't seem to expect a large tip when he just made up the price. It was a bit more than riding the bus to go by private cab, but it's worth it when you get curbside to door side service! We felt safe when travelling with Taxis Cancun. The driver observed the speed limit and was friendly.

I made a reservation then had to change part of it and they handled it reasonably well…read more Communication was good. I did not pre-pay but paid on the spot in US dollars. Our flight was delayed for about 4 hours but they handled our late arrival well. We had to wait about 15 minutes for our driver but he came and took us to our hotel with no problem. The only minor thing is that the "manager" (the guy who checks you in and gets a driver) tried to charge me more than what my paperwork said but we got it straightened out ok when he refunded the difference without a struggle, I would use this company again.

Used them to take us from and to the airport on a Cancun trip in February. Their prices are great…read moreand the service was really good. We had to wait maybe 20-30 minutes for our ride to take us to our hotel after landing but hey, it's Mexico. The van was comfortable, the AC great and the driver friendly. The return trip to the airport was on time and the ride again was very good.

Absolutely amazing service. I booked this car service twice while in Cancun and Hugo and Francisco…read morewere incredibly friendly and accommodating especially when my plans suddenly changed Comfortable clean SUV's and very safe driving.

I booked them this year in March 2024 for my birthday trip airport pickup roundtrip in Cancun. They…read morewere the best company hands down. Not to mention black truck! I have booked them again for my birthday next year in March 2025(black truck). Cancun airport round trip pickup. Don't walk but run and book with the and tell them Jamilah referred you!

This is hands down the best airport transfer transportation in Cancun. We used them earlier this…read moreweek for an airport transfer from Cancun to our resort in Playa del Carmen. Both of our drivers were on time, friendly & provided us with a safe & comfortable ride. I can't remember the name of the driver who picked us up from the airport but he was just as wonderful as Armando who picked us up to take us back to the airport 5 days later. I will be using them FOR SURE anytime I need transportation to and from the airport in Cancun. I highly recommend them for a safe, affordable, reliable & no hassle ride!