I have no issues with the adoption center (besides the fact that one cat I adopted from them had a…read moremajor ear infection and the other had skin cancer), the clinic in the back is the problem.
The least of all of my issues: Every single time I came for my appointment I never waited less than 45 minutes, and once almost two hours.
Our cats ear infection got worse after every visit, the head doctor was dismissive and rude, (I would dread having to talk to her, and was so pleased anytime she wasn't there) they didn't keep track of what medications our cat was on, even going as far as telling me I must have gotten one of the medications somewhere else (what??), when we would ask about past medications THEY had given to him, half the time they didn't have the name or any information in their chart, they once gave us unlabeled cream in a random jar and never told us what it was. They put my kitten under anesthesia without prior warning multiple times because they couldn't handle cleaning out his ears when he was a tiny baby, and they often forgot to call us to pick him up, and rarely followed up with his test results despite promising to do so. We once waited almost a month to hear back, that was the final straw, we were already seeing another vet by the time they got back to us.
The "ear cleanings" were them ripping the scabs off of his ears, it was reopening the wounds, causing him major pain, and probably causing more infection. Our new vet pointed out that they were opened and aggravated after our last visit with the clinic, and they didn't understand why they would do that, let alone why they would do that to him multiple times, or why they had to use anesthesia.
We were told multiple times that he is deaf, when he is not, he can hear the treat bag being opened from upstairs, and our new vet confirmed he can hear fine.
During one of our last visits the head doctor accused us of not doing our part at home when we had the scratches and scars to prove that he was getting the many different medications he was prescribed daily. We were driving a 2hour round trip just to go to them and doing everything that was asked of us, but were treated unkindly and accusatorially when we asked why things weren't getting better.
We dealt with this for almost three months, his ears never improved, only worsened in that time and I am positive he would still have major issues if we had kept going here. As soon as we switched vets his ear issue cleared up within two visits (3 weeks), the vet never felt the need to put him under, and worked with us to find the underlying issues so we could deal with the root of the problem.
After dealing with this new vet for the last half year I am convinced the cat clinic did nothing to help and very likely made things worse. Our experience with this new vet has been so opposite of our experience with the Cat Depot Clinic that I feel obligated to warn people. Even though we are grateful for Cat Depot for the amazing cats we adopted from them, we cannot trust this place, nor can we recommend it.
PS our other cat had a small tumor on his face that the head doctor refused to look into, saying it was impossible for him to have skin cancer and it was just a pimple. Our new vet immediately took a sample his first visit and it was skin cancer. He had to surgically remove it and now we know to check him regularly for any new bumps.