If I could, I would give this place ZERO STARS. I have been getting my nails done with gelish for several years now, and I know when I get someone who has no idea what they are doing. I even gave them the benefit of the doubt and returned in hopes to have a better experience, however after three strikes, shame on me for going back purely out of convenience.
This is the only shop I've been going to for both pedicures and manicures, so I've given them many options to redeem themselves, but it's getting way too expensive for such a crappy job.
First experience was GREAT. Speedy, thorough, nails looked fabulous. You have to get one of the more experienced techs in order to get this service.
Last three to five times, HORRIBLE. I'M SO FRUSTRATED I WANT TO GET MY MONEY BACK BUT I DON'T EVEN WANT TO WALK IN THERE ANYMORE. COMPLETELY DISGUSTED.
My last two pedicures, I walked in, wrote my name, sat down. They called me within five minutes. I sit down, and never am sure who I will get, since everyone seems so rushed. I get a gentlemen, who is anything but gentle, let me tell you. He NEVER ASKS ME WHAT KIND OF PEDICURE, so when he starts, I grab the menu, and then say "HOT STONE PEDICURE PLEASE". He rushes through the pedicure and gives me the standard, cheap one. HE DID THIS TWICE, TWO SEPARATE OCCASIONS. Whatever, your fault for not getting more money out of me, so I guess I'll handle the mediocre, low quality rushed pedicure. And the last foot massage provided by this facility during my last pedicure, HURT ME. I couldn't walk for two days, and I swear he sprained or broke one of the tiny bones in my foot.
My last two manicures with GEL.... I ask for WHITE FADE, one woman there originally recommended it to me when they first opened, and she did it so nice, that's all I wanted done to my nails going forward. I get another inexperienced woman, and she makes me look dumb because I tell her it looks horrible. Apparently she is color blind because she puts a beige color instead of white. BUBBLES, THICK GEL, UNEVEN, LOOKS LIKE A THIRD GRADER DID IT, THEN SHE TAKES A NAIL FILE AFTER THE LAST COAT IS APPLIED AND DRIED?!?! WHO DOES THAT??! The gel immediately began flaking off as soon as I got home, but I didn't have the time to go back because I was heading out of town and my flight was the next morning. During my entire trip my gelish nail polish continued to flake off, I paid $50 FOR A MANICURE WITH GEL AND IT DIDN'T EVEN LAST THROUGH THAT EVENING.
Not only do some of the technicians have NO IDEA what they are doing, they are all rushed. I would walk in, write my name down, and specify I want a manicure with gelish, and I would get approached by someone telling me to sit down in a pedicure chair that is ready for me. I stand there with a look on my face, "REALLY? I WROTE DOWN MANICURE", and I get looks from all technicians like I'm the dumb ass for not wanting a pedicure. I WROTE DOWN MANICURE. If the individuals at this establishment were at all aware of their surroundings, they would realize I went in for a pedicure the week prior.
So much for a good nail shop in Ewa. Looks like I have to venture back into Kapolei/Kunia/Waipahu to see what my options are. read more