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Royal Mail

3.0 (4 reviews)

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9 months ago

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2 years ago

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10 years ago

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8 years ago

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West Maitland Street Post Office

West Maitland Street Post Office

(10 reviews)

West End

Slowest Post Office in the UK. They just seem to be unable to move the queue. I have just given up…read moreand taken my parcel away. I will go somewhere else and never go back there. Terrible service.

If I could leave negative stars I would…read more This morning I received a parcel looking very familiar to me - turns out I had posted it 4 days prior to this as an Etsy order. The teller at the till had entered MY details on the listed "sender" address on the parcel and not the very clearly marked "deliver to". Upon arrival and seeing the mistake (made only by the post office) I promptly headed to the post office to resend my parcel. I explained what had happened to the teller, he looked at me as if I was from mars and just stared at the parcel, not understanding their glaringly obvious error. The tellers colleague took the parcel (and my proof of receipt) and said she would deal with it. The teller in question has served me many times before and is equally charming as she is rude and obnoxious. Instead of an apology and telling me they would fix the mistake free of charge, the woman grunted at me for not positioning the labels in the correct direction on said parcel. I responded by asking how is it my responsibility for them to read "deliver to" and "sender" when that is literally their job!! I was told it was human error, but also the computer cannot read the label - so its machines AND customers who are at fault for this. "The computer says no." I explained that this was an Etsy order and I will now be penalised for their mistake. I also acknowledged that I understand human error happens, but a simple apology for the mistake would go a long way - radio silence. I am disgusted by the way I was treated for a situation this post office put me in and took zero accountability for their own mistake. AVOID. Horrible, awful people.

The Post Office - Storefront

The Post Office

(4 reviews)

New Town

No matter when I come here, no matter what day of the week or what time of day, I always have to…read morewait for about 15 minutes before I'm even acknowledged. It's quite a small post office, given how many people it caters to. The staff are...well, they're extremely capable at their job and so are quick and efficient....maybe a bit snippy but it's a busy job. If i'm in the area and have no other choice then ok, I'll come here, otherwise, not my preferred post office!

I hopped in here on my way past yesterday to post a couple of letters. Yes, not even parcels. One…read morewas for New York, so not your standard stampage, and I wasn't sure the other still counted as "Letter" as it was quite thick (17 pages. I ramble. You know that.) I wombled in at lunchtime and was surprised by how short the queue was. I'd thought that somewhere this central would be jam-packed, especially at lunchtime, but not so, and the queue was moving along at a fair lick, so kudos to the folks at the windows. I, however, poor soul that I am, fished out my envelopes and was instantly barked at by a lady on patrol. "STAMPS? YOU WANT STAMPS?" - and she hustled me out of line. There's an express queue for postage, it seems, of which I was unaware; my regular post office is the one on St Mary's Street - infinitely more compact and manual - so I wasn't used to the idea. Oh, provincial me. It was helpful of her, but she was also slightly alarming and officious in her manner, which kind of made me want to take these lengthy epistles, toils and spoils of my aching hand and brain, and run for the wind. "I won't let her hurt you," I would whisper as we fled down to the shore... But fortunately, reason prevailed, and I was swiftly served with the correct postage. A point here and there at the card machine and she bustled off to find somebody else. I feel a warm fuzziness about post offices not dissimilar to that which I feel about Christmas, and so I wasn't equipped to deal with this mild intimidation. Trying to claw back some of that festive posty spirit, I pulled my international stamp for the New York missive out of the machine, and bounced excitedly. I'm no avid philatelist but I do love to see a pretty stamp with a picture on it. "Look, it's all colourful and pretty!" I squeaked to the customer at that moment replacing me at the machine, and pointed at my picturesque postage stamp. I was met with a derisive stare. Oh. Not that kind of post office then. Still, it was light, it was quiet, and I got everything done quickly that I needed to do. I wouldn't avoid it if I were nearby, but all else being equal, I would choose the queues and jovially messy jiffy bag walls at teeny weeny St Mary's Street over the efficient brusqueness of Frederick Street.

Royal Mail - postoffices - Updated May 2026

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