I wish I could love my local post office, but I can't. Queueing system is complicated and staff end…read moreup hollering at elderly customers, making for a stressful atmosphere. A pretty average experience.

As a student for the last 12 months at the Royal Botanic Gardens, I have used this post office a…read morefew times. The chap with the glasses who usually manages the post-office counter is pleasant and engaging, but the other guy who mans the shop counter has the heart and manners of a lizard - one of the great many in this country who feels that customers are privileged to be in his shop rather than what they really are, his bread and butter. The stationary etc is pretty pricey compared to the (less-well stocked) Canonmills newsagent just over the bridge on Inverleith Row. I was told to wait this afternoon by the shop keeper because he was busy sorting out post (not really his job as he is not staffing the post-office part of the business), but he then turned to another customer and served her first. I found this discourtesy enough to put me off wanting to return - there are plenty of alternatives so I'll not be coming back while the lizard is employed there. Sorry Mr Postmaster!

No matter when I come here, no matter what day of the week or what time of day, I always have to…read morewait for about 15 minutes before I'm even acknowledged. It's quite a small post office, given how many people it caters to. The staff are...well, they're extremely capable at their job and so are quick and efficient....maybe a bit snippy but it's a busy job. If i'm in the area and have no other choice then ok, I'll come here, otherwise, not my preferred post office!

I hopped in here on my way past yesterday to post a couple of letters. Yes, not even parcels. One…read morewas for New York, so not your standard stampage, and I wasn't sure the other still counted as "Letter" as it was quite thick (17 pages. I ramble. You know that.) I wombled in at lunchtime and was surprised by how short the queue was. I'd thought that somewhere this central would be jam-packed, especially at lunchtime, but not so, and the queue was moving along at a fair lick, so kudos to the folks at the windows. I, however, poor soul that I am, fished out my envelopes and was instantly barked at by a lady on patrol. "STAMPS? YOU WANT STAMPS?" - and she hustled me out of line. There's an express queue for postage, it seems, of which I was unaware; my regular post office is the one on St Mary's Street - infinitely more compact and manual - so I wasn't used to the idea. Oh, provincial me. It was helpful of her, but she was also slightly alarming and officious in her manner, which kind of made me want to take these lengthy epistles, toils and spoils of my aching hand and brain, and run for the wind. "I won't let her hurt you," I would whisper as we fled down to the shore... But fortunately, reason prevailed, and I was swiftly served with the correct postage. A point here and there at the card machine and she bustled off to find somebody else. I feel a warm fuzziness about post offices not dissimilar to that which I feel about Christmas, and so I wasn't equipped to deal with this mild intimidation. Trying to claw back some of that festive posty spirit, I pulled my international stamp for the New York missive out of the machine, and bounced excitedly. I'm no avid philatelist but I do love to see a pretty stamp with a picture on it. "Look, it's all colourful and pretty!" I squeaked to the customer at that moment replacing me at the machine, and pointed at my picturesque postage stamp. I was met with a derisive stare. Oh. Not that kind of post office then. Still, it was light, it was quiet, and I got everything done quickly that I needed to do. I wouldn't avoid it if I were nearby, but all else being equal, I would choose the queues and jovially messy jiffy bag walls at teeny weeny St Mary's Street over the efficient brusqueness of Frederick Street.

Slowest Post Office in the UK. They just seem to be unable to move the queue. I have just given up…read moreand taken my parcel away. I will go somewhere else and never go back there. Terrible service.

If I could leave negative stars I would…read more This morning I received a parcel looking very familiar to me - turns out I had posted it 4 days prior to this as an Etsy order. The teller at the till had entered MY details on the listed "sender" address on the parcel and not the very clearly marked "deliver to". Upon arrival and seeing the mistake (made only by the post office) I promptly headed to the post office to resend my parcel. I explained what had happened to the teller, he looked at me as if I was from mars and just stared at the parcel, not understanding their glaringly obvious error. The tellers colleague took the parcel (and my proof of receipt) and said she would deal with it. The teller in question has served me many times before and is equally charming as she is rude and obnoxious. Instead of an apology and telling me they would fix the mistake free of charge, the woman grunted at me for not positioning the labels in the correct direction on said parcel. I responded by asking how is it my responsibility for them to read "deliver to" and "sender" when that is literally their job!! I was told it was human error, but also the computer cannot read the label - so its machines AND customers who are at fault for this. "The computer says no." I explained that this was an Etsy order and I will now be penalised for their mistake. I also acknowledged that I understand human error happens, but a simple apology for the mistake would go a long way - radio silence. I am disgusted by the way I was treated for a situation this post office put me in and took zero accountability for their own mistake. AVOID. Horrible, awful people.

The new post office relocated from St James Centre…read more Very large, bright and clean inside. Lots of counters though usually only a couple are open. They have the ticket machine so you can sit and wait rather than queue. Unless you're there for ID or biometric services in which case you need to stand in line. There's quite a few self service machines as well which are quick and easy and they usually have staff around if you need help with them. Usual selection of envelopes and other posting things. Also has travel money & insurance services. Functional, staff have always been helpful and friendly on the few times I've been in.

This meets all the basic criteria of being a Post Office - you can post things here. If this is…read moreyour local Post Office then pretty much you will come here. Some small reasons to like it though: - The staff have always been polite, professional and helpful any time I have visited. I don't get exasperated looks if I have to do something complicated when there is a queue. That is not a given in some Post Offices. - It's got a good selection of envelopes, bubble wrap and boxes for posting and packaging needs. There's also birthday cards for those last minute emergencies. While the place isn't huge it feels spacious and well laid out rather than having all sorts crammed into every nook and cranny. - There is a travel money service here. And they take Apple Pay. Which means I can pay for that postage with my watch. It's located near a cash machine, a decent Co-op and a Boots pharmacy. If you are on an errand run this seems like a good place to come.

Small, quick and easy... Staff wasn't really friendly…read more.. Take outside to mail? Note: they wouldn't take my letter after selling me a stamp. Said I had to drop it in the post outside... Interesting...

It's super small and a very old fashioned post office. They are very friendly and helpful and when…read morea box that I was sending overseas was 2cm too big for one price bracket (and would have cost me £15 more) they sold me tape and leant me scissors so that I could cut the box down smaller. They don't do passports, drivers licences or any other fancy stuff but they do do sending things in the post. They never have that big a queue and seem to know most of the regulars who use the post office. They also sell some birthday cards, wrapping paper and all sorts of different sizes of boxes.

Lovely little post office. Friendly staff, quick and efficient. A real gem. Huge contrast to my…read moreregular post office. Will be back for sure, even though a little further away.

Another plus to my little neighbourhood, is that there's a Post Office right around the corner. So…read morewhen I have 20+ packages in tow, I only bump into a minimal amount of people on my way to sending them through. Anything that alleviates my constant slapstick awkwardness is a plus in my books. This is a pretty basic little shop but they move through their lines quickly, they have your basic selection of packaging, tape and other necessary things you've probably forgot and they're extremely patient with this clueless Canadian expat. Another happy find for the hood.