Yes, it's a post office and a very convenient one for the neighbourhood :-) . It's small, but has…read moreeverything you need. You wonder what this might be? Guess. Lol. They post letters and parcels. You can also buy all sort of cards like birthday cards , pencils, tapes, envelopes, notepads, boxes .... or send money or bank money etc. There is also a mail box around the corner where you can post your letters at any time. Beware of the postal collection times so! The staff is very nice. Opening times are until 6.30pm during the week and 5pm on Saturday what is ideal. Closed on Sundays.

Slowest Post Office in the UK. They just seem to be unable to move the queue. I have just given up…read moreand taken my parcel away. I will go somewhere else and never go back there. Terrible service.

If I could leave negative stars I would…read more This morning I received a parcel looking very familiar to me - turns out I had posted it 4 days prior to this as an Etsy order. The teller at the till had entered MY details on the listed "sender" address on the parcel and not the very clearly marked "deliver to". Upon arrival and seeing the mistake (made only by the post office) I promptly headed to the post office to resend my parcel. I explained what had happened to the teller, he looked at me as if I was from mars and just stared at the parcel, not understanding their glaringly obvious error. The tellers colleague took the parcel (and my proof of receipt) and said she would deal with it. The teller in question has served me many times before and is equally charming as she is rude and obnoxious. Instead of an apology and telling me they would fix the mistake free of charge, the woman grunted at me for not positioning the labels in the correct direction on said parcel. I responded by asking how is it my responsibility for them to read "deliver to" and "sender" when that is literally their job!! I was told it was human error, but also the computer cannot read the label - so its machines AND customers who are at fault for this. "The computer says no." I explained that this was an Etsy order and I will now be penalised for their mistake. I also acknowledged that I understand human error happens, but a simple apology for the mistake would go a long way - radio silence. I am disgusted by the way I was treated for a situation this post office put me in and took zero accountability for their own mistake. AVOID. Horrible, awful people.

The staff here are always friendly and helpful. The queues are hardly ever any slower than any…read moreother post office. In fact, once you're through the queue they seem to be a little quicker than most when handling your order or purchase.

No matter when I come here, no matter what day of the week or what time of day, I always have to…read morewait for about 15 minutes before I'm even acknowledged. It's quite a small post office, given how many people it caters to. The staff are...well, they're extremely capable at their job and so are quick and efficient....maybe a bit snippy but it's a busy job. If i'm in the area and have no other choice then ok, I'll come here, otherwise, not my preferred post office!

I hopped in here on my way past yesterday to post a couple of letters. Yes, not even parcels. One…read morewas for New York, so not your standard stampage, and I wasn't sure the other still counted as "Letter" as it was quite thick (17 pages. I ramble. You know that.) I wombled in at lunchtime and was surprised by how short the queue was. I'd thought that somewhere this central would be jam-packed, especially at lunchtime, but not so, and the queue was moving along at a fair lick, so kudos to the folks at the windows. I, however, poor soul that I am, fished out my envelopes and was instantly barked at by a lady on patrol. "STAMPS? YOU WANT STAMPS?" - and she hustled me out of line. There's an express queue for postage, it seems, of which I was unaware; my regular post office is the one on St Mary's Street - infinitely more compact and manual - so I wasn't used to the idea. Oh, provincial me. It was helpful of her, but she was also slightly alarming and officious in her manner, which kind of made me want to take these lengthy epistles, toils and spoils of my aching hand and brain, and run for the wind. "I won't let her hurt you," I would whisper as we fled down to the shore... But fortunately, reason prevailed, and I was swiftly served with the correct postage. A point here and there at the card machine and she bustled off to find somebody else. I feel a warm fuzziness about post offices not dissimilar to that which I feel about Christmas, and so I wasn't equipped to deal with this mild intimidation. Trying to claw back some of that festive posty spirit, I pulled my international stamp for the New York missive out of the machine, and bounced excitedly. I'm no avid philatelist but I do love to see a pretty stamp with a picture on it. "Look, it's all colourful and pretty!" I squeaked to the customer at that moment replacing me at the machine, and pointed at my picturesque postage stamp. I was met with a derisive stare. Oh. Not that kind of post office then. Still, it was light, it was quiet, and I got everything done quickly that I needed to do. I wouldn't avoid it if I were nearby, but all else being equal, I would choose the queues and jovially messy jiffy bag walls at teeny weeny St Mary's Street over the efficient brusqueness of Frederick Street.

I had THE BEST service!! Took a note of the employees names…read morewith the intention of emailing my compliments to their manager but, have not been able to find an option to do so STEVIE NICHOLSON & Martin Forrest- THANKS AGAIN I hope your manager sees this

On the 31/5/2024 my intercom buzzer rang the person on the other end said delivery I asked this…read moreperson if they could give me the name on the parcel but he refused he just said the parcel was for my flat I've had this happen many times to me and I've been left standing at my front door like an idiot . Anyway I asked again for the name on the parcel but the delivery postman refused and walked away my with parcel I had to chase this delivery postman down I tried to explain my reasons for asking the name on the parcel but the postman just said it wasn't his problem I've never met such a horrible arrogant obnoxious ignorant person in my life the postman has no people skills no customer relation skills and no understanding of why people ask for the name on the parcel. I've complained verbally by phone ref no is1-11461611221. I've also emailed royal mail with regards to this dreadful customer service experience it awful. I didn't win my fight with cancer to take this kind attitude problem this postman has his behaviour and attitude problem was completely unacceptable I only asked for the name on the parcel so I could give the postman access to the building at . R Newton waterfront avenue Edinburgh eh51jd.

One of our vacation traditions is to send a post card to the kiddos from wherever in the world we…read moreare. Edinburgh was no exception and we trekked over to this post office about a 7 minute walk away from our Doubletree Hotel just to get it stamped. That turned out to be very close and convenient. The post card is always easy, the postage not always so in some locations. This post office may or may not be typical, but it was busy with customers, and crowded in a tight space with a lot of stationary and utility supplies, and there were two clerks, one at each of the two counters. Our clerk was an affable guy. The post card postage back to the US was 3.2 GBP - yikes!, but whatever. They got the job done for us and that's an a-ok rating from me. Thank you!

Miserable staff who has no manner and can't even speak proper English. Yeah, I came to the wrong…read moreoffice to collect my package, you can just simply point that out. Instead he was yelling "can't you read" blah blah blah. What a pathetic loser.

I can confirm the previous reviewer's experience. The staff are incredibly rude and unhelpful. I…read moredon't think they hate working there, though. They seem to positively delight in being as officious as possible. They belittle people who do not speak English as their first language. They enjoy sitting there looking all important shuffling bits of paper about while the queue builds. Eventually they'll bark "Next!" and look at you as if you're something the cat dragged in while making a simple transaction as arduous as possible. I'm considering making an official complaint to the Post Office about their behaviour and attitude.

The two women working in there are useless and very rude. Not helpful at all. They always talk to…read moreyou with bad manners, especially the younger one. I was there a month ago again to send a package and they seem to be bothered when you ask questions. Unemployment is high and you see them working there and getting paid for a job they clearly don't like. Never a smile. I have change post office now since they are always so rude. Why are these women working here? Utterly poor customer service. Change staff, they always look so bitter and sad to be there. Many people needing a job and they are still there getting paid for doing absolutely nothing. Shame on you both.