After looking around and reading reviews here, I decided to take my watch to Werner's to have the…read morebattery replaced. This was the first time I had done this, but from what I found online, $10-15 is a good price for this service, and the battery itself costs around $6-8 even if I did have the equipment and ability to replace it myself. I was in and out in under 5 minutes, my watch was fixed and reset to current date/time, and, as the sign said which was posted on the cash register (Watch Repairs $10-18 depending on difficulty) it was $10. I was very pleasantly surprised and plan to go back next time.

Outstanding jewelry repair job at reasonable price !!! Friendly and professional service…read more... Completed in record time. I am so glad I stopped in. Thank you

Family owned business that treats every customer as if they were family!!! They took the time to…read morefind the perfect cross to reset my heart shaped diamond in from an old engagement ring. They listened and cared about finding exactly what met all my needs. They were quick, reasonably priced, and trustworthy. They are the only jeweler I'll ever use!!! Best of the Best!!!

I brought my first pair of diamond studs from them. I LOVE THEM. Very friendly and enjoyable. Will…read morebe back. 10/10 will recommend!

Incredible store! Great sales and service people. In an age of phones tor time pieces Orr's…read moreactually has 2 skilled watchmakers. Joe is the man for all non-Rolex watches. A true maestro.

I've been on the wait list for over 2 and 1/2 years for an oyster perpetual, milgauss, and other…read moreRolex watches. they haven't reached out or bothered to offer anything in that span of time but they did sell Armin two Rolex watches without being on a wait list. The sales associate are lazy and do not follow up with the clients as promised via email. I've called to try to speak with the manager or owner but I never got through to them and they don't let you leave a voicemail. The entire experience has been truly awful. I've never been treated so poorly as a customer in my life until I went to Orr's jewlers. I'd recommend trying the other two authorized dealers in Pittsburgh if you want a real chance at getting a watch.

Love, love, love this company! They're talented, knowledgeable, kind and a wonderful resource!…read moreMateya and Anthony are treasures! Can't recommend them enough! Fabrication, repair, they do it all!

I was recommended Mock & Co by a jewelers stand in Monroeville Mall. My husband and I had always…read moregone there until we were told that the gentleman who worked diamonds had left the business. I dropped off my ring with Anthony on a Saturday morning. It needed 2 diamonds replaced and the bottom of it was starting to crack, which I didn't even know was happening until Anthony pointed it out. I received a phone call on a Tuesday (yesterday) from his team and was told it was ready for pick up. Pictures below really show how great of a job he did Thanks so much to Anthony and his team! You guys do really awesome work!

I just bought an engagement ring from Brooks Diamonds and have enjoyed the experience from start to…read morefinish. They helped me find exactly what my fiance was looking for. The whole team there is really friendly and easy to work with. Looking forward to getting our wedding bands from them!

Recently went through the process of ring shopping at Brooks Diamonds and they made a nervous…read moreexperience very easy and calming. Everybody involved was very helpful and I would highly recommend to anybody who wants to go through the process and is looking for smart, trustworthy people!

Does it worry you to drop off your precious jewelry to be sized or repaired? Do you wonder where it…read moreis going and who is going to be working on it? Is it going to get there and be ok in the mail? And most of all, can you trust that your jewelry will return with the same settings that was sent off and not replaced with something of lesser value? You don't have to worry about it with Carol and Joseph! They do all the work on site in their own shop!! With great care and expertise they will get it done!! Do you want to have a piece of jewelry that no one else has? Carol and Joseph will take time, patience, and care to design you an original piece that is breathtaking and unique!! If you're just shopping, stop in and see the beautiful one of a kind jewelry that they have on stock!! I'm a happy camper and I will be back!!

It pains me to write this review but this place is obnoxious. They lie, they are rude, they are…read morecondescending and arrogant. I could go on but I think they should sink their own ship.

I visited Orr's Jewelry in the Strip District on July 29 to order a 5mm 18K yellow gold sculpted…read morecable ring by David Yurman for my October wedding. I'd been looking for awhile and really loved this ring. I was excited to see they had it on display for me to try on. The display model was a size 10 and fit too tight, so I asked if they could order a 10.5. The salesperson said yes, disappeared upstairs for a while, and came back confirming it would take about a week. While he was writing up the invoice, he dropped the display ring on the floor while bagging it, and as he picked it up he said, "don't worry, this isn't your ring" and promptly put the ring into a clear ziplock bag with some paperwork. I incorrectly assumed this was for verification purposes once my ring had been delivered. On August 3 I got a call that the ring was ready. I picked it up on August 6. The ring was handed to me in the same ziplock bag with the same paperwork from the ring he'd dropped on July 29. While I was there, another employee asked if this was a "repair," which struck me as an odd thing to ask about a brand new ring ordered directly from the manufacturer. There was also no certificate of authenticity included, even though my fiance's previous David Yurman purchases came with one. I didn't think much of it at the time, but looking back, both of those things should have been red flags. Once I got home and looked at the ring closely, I found nicks, dings, and a rough spot I could feel when I ran my finger across it. Not what you expect from something brand new. I called the store about 40 minutes after leaving. I was told this shouldn't happen on a ring that hadn't even been worn yet, and to bring it back in. I was assured I wouldn't be stuck with it. The next morning I went back, hoping this was some kind of mix-up and that maybe I'd been handed the wrong ring by mistake. The employee I spoke with inspected it under a loupe and offered to open a repair claim. Before agreeing to that, I brought up what I'd noticed: the dropped display ring, the same bag and paperwork reused at pickup, and the word "repair" listed on my original invoice for what was supposed to be a new purchase. He went to check with the original salesperson and came back to tell me that the display ring had actually been resized for me, because ordering my correct size would have taken 20 weeks. A few things worth noting... 1) This was meant to be my wedding band and I was very upfront with that with my salesperson. 2) I was under the impression this was being order brand new in the correct size 3) David Yurman's own policy states this style cannot be resized, yet Orr's resized it anyway. At that point I asked for a full refund and returned the ring. I told him that if something is going to take 20 weeks, customers should be informed and allowed to make that decision themselves, rather than being quietly handed the display model and led to believe it's new. By not informing me of the alleged 20 weeks, the impression I was left with is that this organization prioritizes moving stocked inventory over giving customers what they actually asked for. He got defensive, insisted that's not how Orr's operates, and framed the refund as him doing me a favor, for returning a ring that was originally a half size too small, had been dropped and damaged by their own employee, then resized without repairing that damage, and presented to me as new. He did process the refund, however, the details regarding the "repair" were removed from the receipt he gave me for the refund. When I discovered the damage yesterday, I incorrectly was giving Orr's the benefit of the doubt. Today, after being told it would take 20 weeks to arrive, I ordered the ring from the manufacturer directly and discovered it will arrive much sooner than 20 weeks. It will be here tomorrow. I'll never shop at Orr's again. It's hard to trust an organization who feels comfortable enough to sell a groom a damaged & used wedding band while presenting it as brand new.

Fantastic non pressure atmosphere with very capable and well trained staff!…read more Fantastic jewelry and watch selection is at a level of Vegas!

Super friendly & a fabulous selection. Went in for a repair…read moreand found the most perfect vintage piece!

This jewelry store is the best I've ever been in. Great quality jewelry. Excellent knowledgeable…read moresales people. You just have the best time there, if you spend 20.00 or 2000 dollars. Again, the absolute best!!

First the location is in the mall so I don't go there think that they're going to be the cheapest…read morebut I honestly feel that they've exceeded my expectations numerous times. I mean sure you can pay $8 to get a battery changed elsewhere but this place does an actual pressure test and I've never gotten a watch back that looks like somebody stabbed it, unlike other places. I've had a rings sized up and down for my family and every time we get them back they look brand new - no thinned out shanks or visible lines. I have never had a bad experience in the last 10 years of coming here. Every employee has been super nice and they know their biz. Nothing but positive experiences

This place has been here for as long as I can remember, always providing fast, excellent jewelry…read morerepair at a reasonable cost. When I had two long crystal necklaces break in the same way, the company was going to stand by their replacement warranty, but the cost associated with doing so was high. I live in the South Hills but took advantage of my next available day to bring these out to Fast-Fix. The gentleman helping me took a look, assessed the breaks (slightly different in each necklace; one had to lose one crystal which he returned to me) and said putting them back together would take just a moment and I could wait. In under five minutes he had repaired both of them and assessed them for any impending breaks I was not aware of. He then said there was no charge, and that I could pay next time as this could easily happen again. Amazing knowledge, skill and service. Don't hesitate to visit with your jewelry repair needs!