Outstanding jewelry repair job at reasonable price !!! Friendly and professional service…read more... Completed in record time. I am so glad I stopped in. Thank you

I had some loose stones on a ring and they had it fixed for me within a couple days, which is…read morerelatively unheard of (usually it takes several weeks at other shops!). They also fixed a necklace for me and a necklace for my mom. We were very impressed by their service. We browsed their jewelry and there is a very nice engagement ring section with many different settings and a way to interchange the different diamond shapes onto the ring to see what style you prefer. If I wasn't already married, I'd want to buy my wedding set there!

Family owned business that treats every customer as if they were family!!! They took the time to…read morefind the perfect cross to reset my heart shaped diamond in from an old engagement ring. They listened and cared about finding exactly what met all my needs. They were quick, reasonably priced, and trustworthy. They are the only jeweler I'll ever use!!! Best of the Best!!!

I brought my first pair of diamond studs from them. I LOVE THEM. Very friendly and enjoyable. Will…read morebe back. 10/10 will recommend!

I've been on the wait list for over 2 and 1/2 years for an oyster perpetual, milgauss, and other…read moreRolex watches. they haven't reached out or bothered to offer anything in that span of time but they did sell Armin two Rolex watches without being on a wait list. The sales associate are lazy and do not follow up with the clients as promised via email. I've called to try to speak with the manager or owner but I never got through to them and they don't let you leave a voicemail. The entire experience has been truly awful. I've never been treated so poorly as a customer in my life until I went to Orr's jewlers. I'd recommend trying the other two authorized dealers in Pittsburgh if you want a real chance at getting a watch.

Orr's jewelry store is one of Pittsburgh high end jewelers. They are authorized representative for…read moresome of the highest names in upscale jewelry such as Cartier. When you own a piece of quality jewelry it must not only be handled with care but also properly serviced. In my case my basic Cartier watch was overdue for a battery replacement. I brought the watch over to the store last week and due to Co-Vid 19 guidelines had to leave the watch for 3 days before the watchmaker could inspect it and advise me if any other work needed done on it. I heard back from them yesterday and was told that the battery was all that was necessary and I could pick it up at my convenience. I stopped over there to get it and interacted with some of the nicest sales staff I ever met. I was also interested in purchasing a pearl necklace. My saleslady named Leslie took the time to explain the care of pearls and how they must be treated differently than diamonds. I was interested in a single pearl pendant on 18k white gold chain. The one she showed me was simple and yet elegant enough for my needs. I took my time practicing with the clasp which worked well. Leslie took the time to address all my concerns and how to protect my little investment. I went ahead with my purchase and was given not only an instruction book but a polishing cloth for the pearl itself. I was told that whenever I needed it they would be happy to clean and inspect the chain. I should note that there is no pressure when it comes to buying. If you aren't ready for any reason then you can forgo the sale. They have a limited return policy which is on the back of your invoice should you decide to buy. If you are making a high end investment they have promotions through Synchrony bank which you can pay over time. I was also happy to learn that some of existing jewelry could be cleaned and inspected by their jeweler even if I hadn't bought the piece there. When it comes to care of fine jewelry I prefer that it is cleaned and inspected at the store to insure that nothing is loose. They can either repair on the premises or send it out accordingly. Since I don't know if designer houses are currently open due to the pandemic I told them that I would wait until things get better before bringing in what few pieces I have that needed looked at. Currently the same procedure is required. You must leave your jewelry at their shop for three days before someone will look at it. Under normal circumstances they can do that on the same day. This location is in Sewickley and they have their own parking lot. Their other location is in Squirrel Hill. Either location will be more than happy to services your fine jewelry needs.

Love, love, love this company! They're talented, knowledgeable, kind and a wonderful resource!…read moreMateya and Anthony are treasures! Can't recommend them enough! Fabrication, repair, they do it all!

I was recommended Mock & Co by a jewelers stand in Monroeville Mall. My husband and I had always…read moregone there until we were told that the gentleman who worked diamonds had left the business. I dropped off my ring with Anthony on a Saturday morning. It needed 2 diamonds replaced and the bottom of it was starting to crack, which I didn't even know was happening until Anthony pointed it out. I received a phone call on a Tuesday (yesterday) from his team and was told it was ready for pick up. Pictures below really show how great of a job he did Thanks so much to Anthony and his team! You guys do really awesome work!

Stacey and her staff are amazing. She was referred to me a few years ago from a close family…read morefriend who is also in the jewelry industry. At that time, I was looking for a 15 year anniversary ring for my wife. Stacey found us a diamond that was second to none. My wife picked out one of Stacey's amazing halo settings and within a few days, my wife was happily wearing it! And due to a loss of my wife's original engagement ring, we were in the market for a replacement. Stacey worked directly with our insurance company to maximize their payout. She did a great job and got an additional $2,100 more than I was able to squeeze out of them. Of course, my wife desired to upgrade. Once again, Stacey found us an amazing GIA certified diamond that is stunning! We again chose one of Stacey's settings and it is beautiful. Between these two rather large purchases my wife has picked up a few other pieces. Don't forget to have her put you on the mailing lists. Some pretty good deals.

Recently went through the process of ring shopping at Brooks Diamonds and they made a nervous…read moreexperience very easy and calming. Everybody involved was very helpful and I would highly recommend to anybody who wants to go through the process and is looking for smart, trustworthy people!

It pains me to write this review but this place is obnoxious. They lie, they are rude, they are…read morecondescending and arrogant. I could go on but I think they should sink their own ship.

I have been searching for a special ring for years and have not been able to find it. When I…read morefinally decided to have the ring custom made, I chose Jewelry & Watch Company. They worked with me, asking me questions, giving me suggestions or ideas to consider before finalizing my selection. The ring is perfect. I am pleased with the final appearance of my ring. It is my favorite piece of jewelry. The cost I felt was reasonable for finally finding and creating the ring of my dreams.

I took my Cartier Tank Française watch to Orr's for a routine battery replacement, assuming their…read morestatus as a Cartier 'authorized partner' ensured professional handling. While the watch was fully functional when I dropped it off, it was returned to me inoperable. It became clear that, despite their authorized status, Orr's lacked the technical proficiency required to replace a battery and re-set a watch with the delicate Caliber 212P quartz chronograph movement. I ultimately had to take the watch to Cartier directly to repair the damage that Orr's caused. My point: If you do not have the expertise to handle a specific movement, it's OK to just say so rather than risk damaging a client's timepiece.

Yup I did it again, I bought another watch. Aliza was there to help me find that new perfect…read moretimepiece. As usual she was patient and was great at pointing out pieces that I would normally not consider. She is also a good resource on new models coming out and updates on existing models. Always great customer service from all the associates whenever I go there. Until next time.

This jewelry store is the best I've ever been in. Great quality jewelry. Excellent knowledgeable…read moresales people. You just have the best time there, if you spend 20.00 or 2000 dollars. Again, the absolute best!!

Super friendly & a fabulous selection. Went in for a repair…read moreand found the most perfect vintage piece!

First the location is in the mall so I don't go there think that they're going to be the cheapest…read morebut I honestly feel that they've exceeded my expectations numerous times. I mean sure you can pay $8 to get a battery changed elsewhere but this place does an actual pressure test and I've never gotten a watch back that looks like somebody stabbed it, unlike other places. I've had a rings sized up and down for my family and every time we get them back they look brand new - no thinned out shanks or visible lines. I have never had a bad experience in the last 10 years of coming here. Every employee has been super nice and they know their biz. Nothing but positive experiences

This place has been here for as long as I can remember, always providing fast, excellent jewelry…read morerepair at a reasonable cost. When I had two long crystal necklaces break in the same way, the company was going to stand by their replacement warranty, but the cost associated with doing so was high. I live in the South Hills but took advantage of my next available day to bring these out to Fast-Fix. The gentleman helping me took a look, assessed the breaks (slightly different in each necklace; one had to lose one crystal which he returned to me) and said putting them back together would take just a moment and I could wait. In under five minutes he had repaired both of them and assessed them for any impending breaks I was not aware of. He then said there was no charge, and that I could pay next time as this could easily happen again. Amazing knowledge, skill and service. Don't hesitate to visit with your jewelry repair needs!