Although I've visited Burke Williams spas before, it was my first firm at this location…read more I scheduled a 35 min Relaxation massage and arrived about 2 hours prior to use the amenities. I have to admit that this location is the nicest one I've been to. It's spacious and very fresh and clean in all the different areas of the spa. They have a nice and relaxing waiting co-ed lounge where you can have some tea, juice, fruit infused water and fruit. The amenities are not co-ed. There is a jacuzzi, steam room, and sauna, and plenty of showers. Everything is kept very clean so that is very much appreciated. The staff were all very nice and helpful as well. They do validate parking for the parking structure that is within the Topanga Village (don't park in the outside 90 min parking, instead drive up into the structure towards Total Wines). I am definitely coming back to this location, even though there are several other Burke Williams locations closer to me.

Formal Customer Service Complaint -- September 12 Visit…read more I am writing to formally express my concern regarding the way my daughter and I were treated upon arriving at Burke Williams Woodland Hills on September 12th. We were there to celebrate my birthday with two of my best friends and were looking forward to a relaxing girls' spa day. Unfortunately, our experience at check-in was uncomfortable and disappointing. I want to clarify an important point: we were not late. We arrived approximately 15-20 minutes before our scheduled check-in time. Despite this, the blonde employee assisting me repeatedly told us that we were running late. When we arrived, a friendly brunette was assisting my daughter while the blonde employee checked me in. I provided my name, explained that we were there to celebrate my birthday, and gave the name of my best friend under whose reservation we were booked. After locating our reservation, the blonde employee stated that we were running behind schedule because we were late. I was surprised by this because we had arrived early. I was prepared to complete the check-in process promptly, but the repeated comments about being late immediately made the interaction uncomfortable. She requested my driver's license and then explained that a credit card was required on file. I explained that I wanted the charges placed on my card rather than my daughter's. After I handed over my credit card, she again stated, "Okay, you are running behind schedule. I need to finish your check-in." After processing my card, she placed it on the counter and slid it toward me rather than handing it back directly. She then asked me to sign a consent form on a digital screen. Because the print was very small and difficult to read, I politely asked if it could be enlarged. She sighed and told me she had a paper copy. She retrieved it from underneath the register and slid it toward me, again reiterating that we were behind schedule because we were late. She then told me that, because it was my birthday, I would receive an add-on. I asked what the options were because I wanted to understand what was being offered. She quickly went through them, but I was still unclear and asked for clarification. I felt that her demeanor indicated frustration with my questions. She ultimately told me that my masseuse could explain the options and that she would take me to the locker area. The contrast between the two employees was very noticeable. The brunette assisting my daughter was warm and welcoming. She wished me a happy birthday and told us to enjoy our spa day. Unfortunately, that welcoming attitude was not reflected in my interaction with the other employee. Before we reached the locker area, my two best friends saw us and came over to greet me and wish me a happy birthday. The blonde employee abruptly stated, "We don't have time for this. You are already running late. We need to get you into the locker room area." I found this especially upsetting because we were not late--we had arrived 15-20 minutes early. I was simply being greeted by the two friends with whom I had planned my birthday celebration. If there was a scheduling issue or discrepancy in the system, it should have been explained to us professionally rather than repeatedly telling us we were late. By the time we reached the locker area, what should have been an exciting and relaxing start to my birthday celebration had instead become stressful and uncomfortable. My daughter also noticed the employee's demeanor and independently expressed that she felt uncomfortable with the interaction. I am bringing this to management's attention because I believe this interaction warrants review. Repeatedly telling guests they are late when they have actually arrived early is inaccurate and unnecessarily creates a negative experience. I understand that Burke Williams has schedules to maintain, but scheduling concerns should be communicated with courtesy, accuracy, and professionalism. I chose Burke Williams expecting a premium spa experience. Guests should feel welcomed and respected from the moment they arrive, particularly when celebrating a special occasion. I respectfully ask management to review what occurred, including the discrepancy regarding our arrival time, and address the customer-service concerns described above. I would also appreciate a response explaining why we were repeatedly told that we were late when we had arrived approximately 15-20 minutes before our scheduled check-in time. I sincerely hope Burke Williams takes this feedback seriously and ensures that no other guest has a similar experience. Lastly, suggestion for group members in locker area: kindly assign lockers 10-15 slots away from one another so we are not all bunched together trying to place our items or sit in a crowded space. This would create a much more relaxed space.

Can't go wrong by coming here to receive a great massage. Very comfortable massage beds and great…read moremassage over all

I would have given this place 4 stars, but this is the second time I booked a 90-minute massage and…read morewas only given a 60-minute session. The last massage therapist I had, Tanya, did an awful job. The massage felt rushed and unprofessional. She mostly used one hand, seemed inexperienced, and jumped randomly from one area to another without any flow or technique. Much of the session consisted of simply pressing my body down into the table rather than actually working on the muscles and relieving tension. I even asked her to use her hands more effectively and focus on releasing the pressure in my muscles, but she didn't listen. What a waste of my day off and my money. I left feeling disappointed and frustrated instead of relaxed. Again. Her name was TANYA.

This is the kind of place that makes you want to stay and simply enjoy every single minute. Thank…read moreyou so much for the wonderful service!

Peace and tranquility on earth. I surprised my honey with a spa day and what an absolute treat it…read morewas. From the jump, Jana greeted us with genuine warmth. I made some last minute add-ons to the initial order and Lotus home was incredibly accomodating. Jana and her team work tirelessly to ensure a most zen and pampering experience. Couples massage: Jen and Jade were beyond professional and relatable. They first sat us down and asked if we'd had massages before, if there were any spots they should avoid or focus on. We had an actual conversation prior to the treatment and their delivery was spot on. I so appreciate how Jen and Jade allowed us to enjoy our massage in silence. And every so often, when I had a comment, they chimed in and laughed with my honey and I! Then back to silent enjoyment. Through the entire massage, I felt they were very present, engaging, professional, and kind. Couples facial: Amanda and Tamara were so knowledgeable and skilled in their craft! Every question that my sweetheart and I had regarding skincare, Amanda and Tamara answered. Personally, it can be a jarring experience for me, having someone work so closely to my face. But Tamara's energy was inviting and safe and she was so gentle! After the facial, Amanda and Tamara checked in with how my sweetheart and I were feeling and gave us privacy to slowly get ready for our next experience. Pool/Hot tub: Is there truly a better way to end the day than to soak in a hot tub with palm trees and cabanas? I think not. Part of the deal was a beverage tray and floating food tray. First, Jana knew that my sweetheart and I don't drink alcohol, so Jana prepared non-alcoholic champagne! This was a special treat for us, as normally, we simply deny the alcohol and swallow the cost (that's already included in the deal). It was incredibly thoughtful of Jana to have something else prepared for us to enjoy. Along with the non-alcoholic champagne, she prepared clarifying mint tea, coffee, and sparkling mineral water. So refreshing as we floated in bliss. Then came the food tray. Oh. My. Droooooool. Tiramisu birthday cake, the biggest raspberry macaron, a quarter pineapple artfully displayed in the shell, crisp green grapes, literally the best turkey/bacon sandwich, and a delectable grilled chicken salad. Y'all, literally every single bite was top-tier. To top off the surprise, turns out Jana is the masterchef behind this amazing spread! Everything she does is done with intention and the client's experience in mind. I was simultaneously blown away and deep in serenity. 10 out of 10 would recommend!

I highly recommend the exfoliating body scrub. It's wonderful, and well worth the extra cost…read more Susan scrubbed every inch of me, AND washed my hair! Luxurious! The massage was very good, not rushed. Susan is very skillful, friendly, and fun to talk with. Lockers (with easily programmable locks) for your belongings. Showers, sauna, steam room, and Jacuzzi (needs replastering, but very clean.) I will absolutely be returning!

Use to like this place as a convenient location so you didn't have to drive to town. Facilities is…read morerun down and gross. Not a lot of freaky leaky stuff go on there. I just came back from NYC from a business trip. She called the cops on me and had my car searched without a warrant. On top of that her massages - happy ending One lady said she'd make me happy if I gave her more money. I politely declined and said I was gay. Do not recommend this place

Have been coming to Des and NBB since moving back to the SFV in 2023. Love that they are available…read moreto squeeze you in and accommodate your schedule (late evenings, Sundays!). Des does a fantastic job with my facials and always coming up with new treatments for my issues, and also is available for you to check in and ask any questions. Recently she also started doing my lash lifts and the results have been long lasting and look great!

I normally visit Eva for my facials, but due to limited availability today, I booked with Alexis…read more The service was fantastic--relaxing, thorough, and exactly what my skin needed. Since it had been a while, we focused on exfoliation, and my skin now feels lighter, refreshed, and noticeably tighter. I would absolutely book with Alexis again. The salon has been beautifully redecorated since my visit last year. The new space feels bright, modern, and welcoming. Rhianna, the new receptionist, was also incredibly friendly and made the experience even more enjoyable. One thing I've always appreciated about this salon is that they carry high-quality, esthetician-grade products. It truly elevates your skincare results and is a big reason I continue to come back.

What doctors and pain meds failed to help, these lovely ladies and their healing hands have helped…read moreevery single time! Forever client!

Wow. Coco is Phenomenal!! Apparently everybody there is…read moreextremely gifted btw. I am a deep tissue bodyworker for the last 20+ years and have a very busy demanding private practice....but my masseuse of 25 years finally retired and I have been having a very difficult time finding a truly talented masseuse. Coco blew my mind and I'm extremely picky! You either have the gift of Massage, or you don't, and she's up there w/ the BEST I've ever had!!! Vivian at the desk was wonderful as well and I am now beyond relieved to find my new masseuse! Lord knows I need regular massage in order to do my work, I'm SO happy I found my new home. Thank you!!!

My husband and I booked our first massage here at this little spa off of Topanga and upon entering…read moreit, it smelled lovely, the way a spa should. We were greeted warmly and asked to sign in with our name, phone number and date. We paid for our services before treatment and were able to also pay gratuity at that time. They take debt and credit cards. The lobby/reception area is small but has two chairs to sit in if needed. Once I was called back into the room it smelled clean and spa ready. The room had a couple of hooks to hang up your clothes which was convenient. I laid down on the table and Fern came in and worked her magic! The massage starts with what seems to be an assessment of your body with pressure points on your neck and shoulders, then some stretches of your limbs, followed by the massage. Starting from the neck to your toes, right to left, ending with a hot stone, scalp and face massage. The massage itself consisted of Thai, Swedish, Deep Tissue and Hot Stone, it was AMAZING!!! My body felt like jelly and ooooh so relaxed. As we were leaving they offered us a bottle of water and wished us well with much gratitude. Their prices are very reasonable. They offer an early bird special from 10am-1pm where they offer a $10 discount on their treatments. My husband and I will be returning customers. Thank you Mind and Body Rejuvenation Spa!

I've been to so many massage parlors this has to be one of my best ones Regina is amazing ,amazing…read morethe best

I thought I should write my review before taking a much needed nap. I just had the most amazing…read moremassage! This was my first time at Spa Day Wellness, my masseuse was Tanya. All I can say is that my originally scheduled 60 minutes, turned into 90 minutes! Tanya's soothing and strong hands resulted in a very relaxed body, mind and spirit. The place offers a calming and relaxing environment. This is the first massage that requires a nap. This made my day off work a bonus day! Until next time... definitely planning to return.

1 Star -- Two Disappointing Experiences, Two Years Apart!…read more Unfortunately, this was my second terrible experience at Spa Day Organic Massage, and I will never return. I first visited about two years ago for a 60-minute massage. Before booking, I specifically requested an experienced therapist who could provide firm pressure because of my muscle tightness. I was assured they would take care of me. Unfortunately, the massage felt more like someone lightly rubbing oil on my back than a professional massage. After giving the therapist 15-20 minutes to improve, I asked for someone else. I was told nobody was available, so I left without finishing. Fast-forward to tonight. My boyfriend and I were looking for a couples massage and booked this place without realizing it was the same establishment. I recognized it when we arrived. My boyfriend encouraged me to give them another chance, thinking things might have improved. Unfortunately, the EXACT SAME THING happened again! When booking, I specifically requested someone experienced who could provide firm pressure. Once again, I was reassured. The therapist assigned to me barely applied any pressure. I repeatedly and politely asked her to go firmer, but nothing changed. She kept pressing her elbow into my back, including near my spine, which was uncomfortable. I asked her to use her hands or forearms instead. Due to a communication barrier, she misunderstood and started massaging my hands rather than using her hands to massage my back! I spent more time explaining myself than relaxing. Eventually, she offered to switch me to another therapist. I agreed, but after waiting approximately 10 minutes, the receptionist came in and said nobody else was available. I was ready to leave, but my boyfriend kindly offered to switch therapists because he was enjoying his massage and wanted me to have a better experience. Thankfully, Ani, his original therapist, was excellent! She was professional, understood my needs, and applied appropriate pressure without my having to explain anything repeatedly. She deserves recognition! Unfortunately, my boyfriend ended up having the same disappointing experience with my original therapist. He wasn't enjoying his massage but stayed so we could finish together. What was supposed to be a relaxing couples massage turned into a frustrating experience. When we explained everything at the front desk, the receptionist apologized but refused any adjustment or discount, even though we were happy to pay full price for Ani's service. What shocked me most was her explanation. She repeatedly stated that any discount would come out of HER OWN POCKET and that arranging another therapist would require her to personally pay both therapists. I found this extremely concerning. Why is the receptionist supposedly responsible for covering the cost of resolving a customer's complaint? Where is management? The pricing was also confusing. We were quoted different prices for cash versus credit card payments. When my boyfriend paid by card, our total came to approximately $198 for two 60-minute massages. We were told there was tax involved, which raised questions for me about how their service charges were calculated. More transparency would certainly be appreciated. Additionally, some photos on their business profile show amenities such as bathtubs and showers that did not match the room we were given. I also checked their Google reviews and noticed an overall rating of approximately 4.1 stars, with several recent positive reviews. Based on those reviews, I expected much better customer service. I understand experiences vary, but having similar problems twice, two years apart, is extremely disappointing. As a business owner myself, I understand that not every customer will be satisfied. However, what matters is how a business responds when something goes wrong. We were respectful, communicated our concerns, and gave them multiple opportunities to resolve the situation. We weren't asking for free services, just a reasonable adjustment for a massage that neither of us enjoyed. Ani deserves five stars for her professionalism, but the overall experience and customer service deserve one. Nearly $200 for a couples massage should leave both customers feeling relaxed, not frustrated and disappointed. I will not be returning and cannot recommend this establishment based on my experiences.

Ankana is great. I've had many massages over the years, and Ankana's massage is the best I've ever…read morehad. Every massage is specific to the client, not just a typical massage for everyone. I recommend her to everyone who's looking for a masseuse. She recommended stretching in addition to the massage a few sessions ago. I have felt a huge difference since she incorporated the stretching. I look forward to the sessions. Another perk is I don't have to listen to the typical massage music if I don't want. instead I can suggest my preferred music. It's been nearly a year since I've been going to Ankana and I'm so happy I found her. She's simply amazing. Not only is she a great masseuse but she's a friendly and a fun to talk to. Ankana offers various Therapeutic massages and other techniques that target specific areas. She will personalize your session based on your liking and need. I like that she explains what she's doing and why and offers exercises you can do at home. Personally, her deep tissue massages and various stretching techniques have been so helpful. I have more flexibly and most of all, less pain that would previously restrict my activities. Anyone looking for a great masseuse, contact Ankana, you won't be disappointed.

If more stars were available, I would use them. Ankana, is a master at her craft. It is such a joy…read moreto have a wonderful person help support my recovery. I highly recommend. Thank you for making a difference in my daily life. Cheers.

I came in for the Pravilo stretch session and absolutely loved it. It was such a unique experience…read more I left feeling more open, relaxed, and connected to my body. The space itself is beautiful and has such a peaceful, welcoming energy. I felt comfortable and well taken care of throughout the entire session. You can really tell there is a lot of intention behind the experience.

Wow I never seen such a difference from the photos to real life…read more This place is old and ugly everything is falling apart We booked a couples massage when we arrived they walked us to an old room With really bad smell The beds was the cheapest beds I've ever seen and dirty sheets Everything looked super unprofessional I'm 6 months pregnant and she expected me the lay face down on my stomach when I said I can't and I need a pillow to lay on my side she didn't even understand I decided I don't want to proceed everything was too Shady with this place Also the walkway to our room was filled With something look like a swastika Very weird place If I could give it -5 I would