Cara, she was amazing, energetic, lively and personable. I would highly recommend this place for…read moreall your rejuvenating needs and upkeep! Mara and her staff is amazing, and makes you feel welcomed with diverse products and services.

Cara was sweet and very informative and explained all the skin care products to me to help my skin.read more

A lovely facial experience. The extractions were so painful here, but I think I just had too many,…read moreand Anh really took her time making sure she removed all of my milia. I got the hydrafacial and my face did feel extra plump afterwards, and as my face mellowed out in the later days, my skin looked clear. Anh is more affordable than the big med spas, and I love supporting independent businesses as much as possible.

Anh was very professional but friendly at the same time. She was knowledgeable of her profession…read more She is very passionate of what she does. She was very helpful on how to take care of my face afterwards.

Still the best and only place I will go for facials and lash lifts. I also will get a teeth…read morewhitening once in awhile. It's very clean and the new decorations and paint provide an even cozier atmosphere. Carlee puts so much thought into the space and the products used. She remembers my skin type and sensitivities and thoughtfully chooses products leaving my skin so nice. I get lots of compliments, especially on my lashes after getting them done here. I'm a forever customer!

This was my first facial experience and I'm really glad I booked with Carlee! She made me feel so…read morerelaxed and comfortable. She gave me great tips on my skincare and left my skin looking smooth. I highly recommend booking with Carlee, she's professional, fun, and friendly!

I've been coming to The Only Facial for years and my fine lines and wrinkles have disappeared!…read more Katelyn and Ally are excellent and I look forward to every appointment. The service and ambience is so relaxing, and I love that the gratuity is included. The Only Facial is a "no-brainer." I will never go anywhere else.

Love this place. Have gone twice and both times have been amazing. Price is reasonable for…read moreeverything that is offered for a facial. Lillie is amazing. The first time we meet, she mention each step she was doing and then afterwards gave me some skin recommendations. You feel totally relaxed afterward.

Wow is all I can say. Got my first oxygen facial from…read moreHolly. I was so impressed that I bought a package deal of 6 plus the products she recommended for my skin type. My hubby commented on how good my skin looked when I got home, a first! Excited I finally found a great aesthetician! Treat yourself, you will not be disappointed!

Holly is an extremely talented aesthetician- one of the best! I have sensitive problem skin, but my…read moreface continues to improve exponentially with each appointment. While be being effective and gentle, she provides a custom facial that includes exfoliation, steaming, extractions, masques, therapeutic lights, microdermabrasion, and facial massage among other things. I leave each visit glowing with absolutely no downtime. I am so grateful I found Holly!

I booked with Danyelle via StyleSeat! The lobby was beautifully decorated for Christmas ! Danyelle…read moredid a great job on my hair and color. I booked "The Works" and a full color service. My hair was LAIDT!! She says not to book if you're in a rush and I definitely second that. There was someone in the chair when I arrived for my appointment. 40 mins later I was finally seated. Even then, she did not start on me right away. She also took multiple phone calls while servicing me. I mean at LEAST 5 calls. A few of which were her ordering food.... All in all I loved how my hair came out but my time is valuable. I recently moved to TX and this is the first stylist I've tried. I'll continue shopping for the perfect salon for me!

Heather Bates Hair is a genius with hair. I have an incredible cut and beautiful blond highlights…read more She really listens to what you want and she's pure talent.

I never leave bad reviews until now…read more As someone who works in customer service, I understand that things can happen, and I'm usually extremely patient and understanding. That's why it really says a lot that I'm even writing this. I simply feel like people should know what to expect at Hello Sugar in Lakewood. My first visit was back in April 2025. The wax tech was kind, but the service wasn't done thoroughly I didn't realize until I got home and saw several missed spots around my bikini area. During that appointment, the waxer encouraged me to become a member, and I don't recall ever agreeing to sign up. Still, the next month, $55 was withdrawn from my account. I called to ask why, and was told I'd signed up for a membership. When I asked for a refund, they refused but said I could use the $55 as a credit for a future service. Fast forward to today: I called to see if I could still use that credit and was told yes. The receptionist offered two slots 4:30 or 4:40pm. I said I was 10 minutes away, and she told me to come in at 4:40. I arrived early at 4:30, and the waxer had her door open. I said hi multiple times she blatantly ignored me. I gave her the benefit of the doubt, assuming she was finishing with a client. But after a while, she came out, took the trash out, then closed the door in my face. I approached and said, "Hi, I have an appointment," and she replied, "I don't have anyone else. Not my problem." & just had a nasty attitude. I was shocked. Their website says they close at 5pm she shut the door at 4:40. I called the number where I booked my appointment again, and at first they said my appointment wasn't booked, then changed the story and said it was "just a walk-in." The entire thing felt like an excuse to leave early. No accountability, no apology just a cold, dismissive attitude. I was just really disappointed because my job involves with a lot of traveling so im barely home & so finally the day that I was able to get a wax they turned me down very rudely. The receptionist tried to help me out by apologizing and reschedule me but I tried to explain that I don't even know when will I be back in Dallas due to my job. I will never return to Hello Sugar Lakewood. I just wanted to use the $55 they charged me without my clear consent. They were disorganized, rude, and completely unprofessional from start to finish. I hope they can improve their customer service and better train their staff. But I won't be going back to find out. *Screenshot for proof* Update : they just canceled my membership after I left this review I you can see my email.

Mia was amazing! Not only was she patient and made me feel super comfortable but she is also great…read moreat what she does! Made sure she got every last hair! Love my results!

Excellent customer service, as a client from San Diego, they excel and even better than our clinics…read morehere In California. Miah is outstanding and all the ladies at front desk for taking care and going above and beyond everyday for their clients. My skin is glowing and beautiful because of their products thank you! ZO Dallas Team

I really did not want to write this review but I went ahead and booked a virtual consultation a…read morecouple months back for what turned out to be melasma, which I have never experienced until shortly after I turned 39 years old. After having a virtual consult I was then put on a regimen of HQ and retinol among other skincare products that were recommended (my skin didn't really tolerate HQ too well) and this regimen seemed to have helped my skin for the time being, but then something horrible happened to the melasma on my face!! My skin has darkened to the point I can barely cover it with makeup ( I literally cry when I look at my face in the mirror because of how dark the HQ has made the melasma on my face. I don't even know how to reverse this damage and I feel so hopeless because now it seems I have to pay hundreds if not thousands of dollars to correct this skin issue that was never this bad. I was told to buy more products which cost hundreds of dollars to now correct this reaction. I wish there was more caution or emphasis on how delicate HQ can be for someone's skin!

I had a great experience today with jasmine. It was my first wax since moving to a Dallas and I was…read morea little apprehensive about the location I was going to choose but I ended up going with this one because of the reviews and how close it was to my place. Jasmine made me feel very comfortable the entire time, made conversation the whole time and explained what she was doing next. It was one of the most painless waxing I've had. She also used some of the sugaring technique for some stubborn hairs. I was impressed with how efficient she was and I'll be returning for my next wax! Thank you Jasmine

I've been a loyal customer of Wax and Relax since 2021, and I've worked with several estheticians…read moreover the years. Since January 2024, I've been getting my Brazilian waxes with Kimberly G., and she is fantastic! Kimberly is very thorough and does a GREAT job every time. She takes her time and ensures the area is perfectly clean. I'm always content with the service when she's done. Kimberly also has great conversation skills. She knows how to keep the chat enjoyable without talking my ears off during the procedure. I highly recommend Wax and Relax, especially with Kimberly G. if you're looking for a top-notch Brazilian or sugar waxing experience.