Stopped by this place while visiting Dallas and I would gladly come back here when I come back!…read moreFirst thing I noticed when I walked in was how clean and welcoming the place was. Moriah was wonderful and I definitely recommend you see her for your waxing needs!! Thank you for Moriah!

I had a great experience today with jasmine. It was my first wax since moving to a Dallas and I was…read morea little apprehensive about the location I was going to choose but I ended up going with this one because of the reviews and how close it was to my place. Jasmine made me feel very comfortable the entire time, made conversation the whole time and explained what she was doing next. It was one of the most painless waxing I've had. She also used some of the sugaring technique for some stubborn hairs. I was impressed with how efficient she was and I'll be returning for my next wax! Thank you Jasmine

Very professional and friendly staff. Lots of cosmetic services. Good waxing. Chrstie and…read moreCeleste are very good. Easy to book online or over the phone. Good value

Just don't come here . If you do , don't buy a membership. You need to continue to pay for 30 days…read more(which ends up being two monthly treatments if you cancel after the day you were charged) and then they do not tell you that you need to use your credit within a certain time frame before they take it all. Lost several hundred dollars in credit that I was planning to use for products around the holidays . Go anywhere else . Why would you take away credit , absolutely ridiculous. Tell people when they cancel a membership , don't just say "it was in the contract" you signed several years ago ...

Erica is the best, hands down. Her room is always so soothing, with nice oils being diffused, good…read moremusic playing, good lighting. Its honestly the most relaxing experience. The waxing doesn't hurt at all. I am super pale and my skin is barely pink after. And she really took my brows to the next level. I will never let anyone else touch or tint my brows other than her.

Erica is a gem. She listens to what you want and need. She remembers you quickly and is personable…read moreand kind and comfortable to be around. I've been seeing her for almost two years and even after I moved out of town I don't want anyone else to touch my brows! I get them done by her every time I'm back to visit. The way she shapes them is so simple that they grow back in a good shape, meaning i can go longer between waxes. Find you someone who cares about the quality of her work instead of how frequently you come in. Do yourself a favor and go see Erica.

Still the best and only place I will go for facials and lash lifts. I also will get a teeth…read morewhitening once in awhile. It's very clean and the new decorations and paint provide an even cozier atmosphere. Carlee puts so much thought into the space and the products used. She remembers my skin type and sensitivities and thoughtfully chooses products leaving my skin so nice. I get lots of compliments, especially on my lashes after getting them done here. I'm a forever customer!

Do not buy the Groupon. The new owner does bore honor this offer yet has not taken it off of…read moreGroupon. My husband bought this Groupon for me to use. I went there to make an appointment and the lady just apologized and says she is the new owner and she is booked. She didn't even try to schedule me but told me to get a refund from Groupon.

These gals really make waxing your body hair as easy as can possibly be…read more I pulled up the website this morning and made a new account so I could get the new costumer discount of 1/2 off of services. I booked and showed up minutes later for my appointment. I was in and out in about 20 minutes. They do try to sale you a membership but are not pushy. The space is new and clean, and everyone I encountered was nice and welcoming.

From the owner: Arm waxing, Bikini waxing, Chest waxing, Eyebrow waxing, Full face waxing, Lip waxing, Men's…read morewaxing, Stomach waxing, Women's waxing, Back waxing, Brazilian waxing, Chin waxing, Full body waxing, Leg waxing, Lower back waxing, Nose hair waxing, Underarm waxing

This is a straight-up Bailey appreciation post…read more I came to Sugared + Bronzed after my main sugaring studio relocated without notice. The team at the front desk was super accommodating and even recommended additional services that complimented my sugaring. Bailey was kind, polite, and--most importantly--professional. That might sound small, but in my experience, a lot of skin and body studios put more emphasis on attitude than expertise, when really both should matter. I'm not coming in because I need more friends; I'm coming in because I value skill and service from an industry professional. Since then, I've been back to S+B twice, including once at the Plano location, which I loved (but forget the esty's name). My third visit was just "okay," but I'm so glad my first experience was with Bailey because she really set the bar. Thanks to her, this is now my new go-to spot.

I cannot recommend enough! I'm very pale, and fair toned. I've never had a spray tan so I was…read morereally nervous about it, but Kenzie was great and make sure I felt so comfortable. I was able to shower after 4 hours which was super easy! It was a quick process and overall love the tan glow !

Every time I go, I have the most phenomenal quote wax quote. It doesn't hurt at all and I can get…read morein and out quickly. I am so appreciative that they have late night appointments.

If I could zero stars for today's experience I would.. I have been going to sugared and bronzed for…read moreover 10 years and this is the first time I received terrible customer service! I guess it only takes one person to ruin the overall experience of a company. What could improve?? Better customer service!

I love experiencing things to the fullest and I was amazed that Kat gave me such a good massage i…read morehad to fight sleep the whole time!! Loved this place not only because the massage was so good but they were very kind and i felt extremely relaxed and welcomed the moment i walked in. It's also a plus that they are always doing fun specials based on holidays, seasons, etc. where they play with different scents and themes. If your stuck sifting through all the Dallas spas, not sure where to go. Pick here!!!

**Buyer beware.** I received a sizable gift card to this spa a few years ago. The card was printed…read moreon a plain piece of paper and was accidentally thrown away. When I later tried to find out whether the spa could locate a record of the unused card, I called and left voicemails to not even have have my calls returned. I also couldn't find a way to reach them by email. I'm very disappointed that as someone who has come to the spa in the past for treatment can't even get a return call as a courtesy to see what was done. Deeply disappointed and such a waste.

I never leave bad reviews until now…read more As someone who works in customer service, I understand that things can happen, and I'm usually extremely patient and understanding. That's why it really says a lot that I'm even writing this. I simply feel like people should know what to expect at Hello Sugar in Lakewood. My first visit was back in April 2025. The wax tech was kind, but the service wasn't done thoroughly I didn't realize until I got home and saw several missed spots around my bikini area. During that appointment, the waxer encouraged me to become a member, and I don't recall ever agreeing to sign up. Still, the next month, $55 was withdrawn from my account. I called to ask why, and was told I'd signed up for a membership. When I asked for a refund, they refused but said I could use the $55 as a credit for a future service. Fast forward to today: I called to see if I could still use that credit and was told yes. The receptionist offered two slots 4:30 or 4:40pm. I said I was 10 minutes away, and she told me to come in at 4:40. I arrived early at 4:30, and the waxer had her door open. I said hi multiple times she blatantly ignored me. I gave her the benefit of the doubt, assuming she was finishing with a client. But after a while, she came out, took the trash out, then closed the door in my face. I approached and said, "Hi, I have an appointment," and she replied, "I don't have anyone else. Not my problem." & just had a nasty attitude. I was shocked. Their website says they close at 5pm she shut the door at 4:40. I called the number where I booked my appointment again, and at first they said my appointment wasn't booked, then changed the story and said it was "just a walk-in." The entire thing felt like an excuse to leave early. No accountability, no apology just a cold, dismissive attitude. I was just really disappointed because my job involves with a lot of traveling so im barely home & so finally the day that I was able to get a wax they turned me down very rudely. The receptionist tried to help me out by apologizing and reschedule me but I tried to explain that I don't even know when will I be back in Dallas due to my job. I will never return to Hello Sugar Lakewood. I just wanted to use the $55 they charged me without my clear consent. They were disorganized, rude, and completely unprofessional from start to finish. I hope they can improve their customer service and better train their staff. But I won't be going back to find out. *Screenshot for proof* Update : they just canceled my membership after I left this review I you can see my email.

Mia was amazing! Not only was she patient and made me feel super comfortable but she is also great…read moreat what she does! Made sure she got every last hair! Love my results!

The whole spa is wonderful! I started with a 30min consultation with Kendal to discuss my skin…read moregoals and the proper approach to getting there. Kendal has so much knowledge and got me in for a facial that day!!! She explained everything she was doing and I just felt so relaxed and comfortable with her. I also was so happy with the results of the hydrafacial platinum. About 4 weeks later as part of my regimen I got a chemical peel. I just finished peeling and I am SO happy!! The products Kendal recommended were perfect as well. They have a large selection of some g medical grade skin products. I feel so confident in my self care journey going forward and owe a lot of it to Kendal and Mara. Glad I chose this spa when I was shopping for sure!!!

Really weird place. They will send you 16 emails and text messages making sure that you confirm…read moreyour appointment & They warn you about all these fees associated with being late. I show up to my first consultation and after 10 minutes I asked them if there's any update on when I will be seen( mind you I drove 45 minutes to make it to this appointment and I took time off work) she says yes Mara will be with you shortly. Waited another 15 minutes (so in total now waited 25 minutes for a 30 min consult) . And she STILL doesn't show up. At that point I left. They texted me minutes after saying Mara was ready- lol. That's not how professional businesses run. Please remove my name for all your distribution list- going to look for an actually professional *Med Spa.