We bought a Tesla Model 3 from Royal Drive. LOVE THE CAR! Great experience all around until we tried to charge it at a Tesla Supercharger on our first trip out of town. The car would not charge so we called Royal and they said, "did you have it certified by Tesla to supercharge". Our sales person NEVER mentioned we would need to have it certified by Tesla, at a cost of $1500! We were stranded 250 miles from home and could not charge, so had to rent a car to get to our destination and then deal with the car on our return. It was a "royal" pain and Royal simply said they needed to to a better job educating their sales people about the certification requirement. They did not offer any compensation for all of our trouble or even offer to pay anything toward the cost to re-certify supercharging. This is such a huge failure in their otherwise solid reputation that I can not give them any other rating than one star. read more