Dr. Royal is always knowledgeable and responsive. Has been my family's dermatologist for over 20 years. Great location and staff.

Knowing your hair and causes of dermatitis should not be left in the words of shop talk... seek a dermatologist. The office was easily accessible with plenty of parking. Staff are friendly and helpful with questions . A hair biopsy is a quick procedure used to diagnose hair loss or scalp condition. There is plenty of parking and handicap accessible. read more

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Dr Royal took time to explain things and made sure we left we all questions answered. Love this place. The staff is also fantastic. In my experience. read more

Took my daughter to this clinic for a consultation with Dr. Karen Love. We had concerns about sudden hair loss in my 3-year-old daughter, but despite the allergist's confirmation that it wasn't ringworm, Dr. Love was insistent that it was. After waiting for the test results, it turned out not to be ringworm, which made us feel like we had wasted three weeks. Dr. Love appeared uncertain about the cause of the hair loss and kept suggesting different creams for us to try, including a steroid that the allergist had advised us to use for a maximum of 7 days. When we followed the allergist's advice, Dr. Love reacted aggressively and accused us of not following the treatment plan. Her responses to my questions were confrontational, which created an uncomfortable atmosphere. Luckily, I managed to get an appointment at VCU for my daughter and canceled any further appointments at this clinic. I recommend avoiding this place. read more

I called to make an appointment and was disappointed that the corporation was trying to charge $50 for a no show fee from 2023 that I was completely unaware of. Not once did I receive a phone call or written documentation regarding a fee. You would think that after 2 years, that they would adjust it, considering that there was no correspondence made. read more

Expensive out of pocket costs and my perspiration issue was not even addressed at my appt she recommended other stuff for another issue I mainly came in for but didn't address all of my issues read more

I've been here twice and Dr. Royal and her staff are very friendly and knowledgeable. At my first appointment, I checked in and hadn't even sat down yet when they called me back! I was impressed. read more

I've been to Royal Dermatology a few times and while Dr. Royal herself is very personable, I always left feeling like my questions/concerns hadn't been fully addressed. We spent more time chatting about the weather than my skin condition and a north mark I was concerned about. Most of the staff are kind and while the receptionist is a "straight to the point, no extra pleasantries needed" kind of person...she gets the job done. I've never had to wait in the lobby for more than 10 minutes and the office is fairly easy to find. However, I will be looking for a new dermatologist for my needs. read more

This was the worst experience I've ever had with a doctor. I saw Dr.Royal for a year and tried many different medications for my acne. I felt like she was very kind and helpful, although her office staff were always a hot mess. But after 6 months or so we decided to try Accutane. After completing all the lab work (over multiple months), Dr.Royal told me she was sending my prescription in. Well it's been a month and I still haven't received the prescription. I called the office dozens of times and always got a vague answer from her nurse, Sydney, who would say she'd call me back. I never once received a call back from her or Dr.Royal. I even went into the office with two hours to spend waiting for either one of them to have a minute to talk to me and Sydney refused to come talk to me. I finally decided to go to a new doctor who immediately enrolled me into the program and told me that Dr.Royals office had never registered me. Ridiculous. I feel like I was scammed out of an incredible amount of time and money and I would never recommend this place to anyone. Try a more organized and professional office. read more

First visit to a dermatologist, and Dr. Love made it so easy and explained everything to me. She took the time to tell me what she was saying and helped ease my concerns. She was very thorough and gave me helpful information while answering all my questions. I highly recommend this Dermatologist. read more

I had been looking for a Black dermatologist for a while and was so excited to find Royal Dermatology. I had my first appointment and the office is in a great location, the staff is polite and prompt. I never even got a chance to take seat after checking in before they called me back. Dr. Love came in within just a minute or two! I can't recall that ever happening at any medical office I've ever been to. Dr. Love greeted me, thanked me for coming and said it was nice to meet me before telling me how the appointment would go. She started by asking about my medical history, and then looked at my scalp and hair and said she was going to take a few notes and then tell me what she was seeing. I was anxious because I really wanted answers and I so appreciated her thoroughness in walking me through everything. It was refreshing to have a Dr. that understood cultural differences with how Black women take care of their hair and could guide me though this difficult process and provide treatment with that lens. So glad to have found Dr. Karen Love! read more

I have not had service by the physician, I come for laser treatments. The nurse is amazing and I have found success but this review is for the front desk staff and operations in general. The paperwork is outdated and should be updated. I make it a point to point this out but no one makes the correction additionally the reminder system doesn't always remind you of appointments; I've missed a few. The front desk staff also most times seem to be confused with request. It seems like they check in for almost all request, that's annoying. Simple things like how to get a copy or a receipt or payments -- etc. read more

Rude, rude, rude. The office is very melancholy. I try to support Black professionals however, I will have to find another dermatologist in Richmond. First visit.....I was left waiting 45 minutes after being checked in by secretaries who lack customer service skills. Second visit....Dr. Royal belittled me after I let her know how my body responded to medication prescribed by her. The medication worked, which is great! But my body had a minor negative reaction to it as well. When I told her how my body responded, she cut her eyes at me and "schooled " me on how I was wrong. Lol I thought to myself as she ranted, " I've been with my body all my life, I know how my body responds to meds." Lol I am 35 years old! She is an intelligent woman...YES! She obviously knows her stuff..YES! BUT poor, poor, poor customer service skills. Dr. Yvonne Knight....here I come! read more

Docking a star because although I liked Royal Dermatology, I ended up following up on an issue at another office and had a better experience. I had a growth appear on my shoulder. It was dark and a little bit bigger than a pimple. It was situated in the exact spot where my bra strap crosses over my shoulder, so it was causing pain and irritation on a daily basis. I decided to go in to Dr. Royal to see what it was and ask about removing it. She told me that normally people don't have them removed unless they are in a spot that causes pain. Mine was, so I decided to get it removed. Fast forward to two months later. My scar is horrendous. What Dr. Royal failed to mention (and the dermatologist that I followed up with did) was that the shoulders are such a muscular area that there was no way that the scar was going to heal in a thin line. The muscles pulled away as it was healing and now i have a keloided football shaped scar on my shoulder. If this had been explained to me beforehand, I might have made a different decision, bought different bras, etc. The scar is much bigger than the dermatofibroma was (which, to be fair, she did mention this could be a possibility in general. She did not mention that the placement of my dermatofibroma put me at high risk for developing a God awful scar). And, after research, I realized that the stitches were in for far too long which is why they developed railroad track marks on my scar. They should not have been in for almost three weeks and they should have known that. This caused my skin to begin to heal over the stitches and create the track marks. I am deeply disappointed in the outcome of this procedure. I do believe that part of it is my fault for wanting it removed, but as my doctor, I would have expected her to explain a little bit more what to expect or show me some examples of what the scar would look like. read more

How lucky am I to find that Dr. Karen Love is now practicing with her Sister, Dr. Royal! I had a great visit for an annual skin check. Dr. Love was as kind, patient and professional as she always is! She takes the time to give me a voice and allows me to ask questions. I absolutely love having her as my Dermatologist. These two ladies make a great team and if you want a female dermatologist that you can feel comfortable with, then Dr. Love is the doctor you need! This was my 5th annual visit with her and she is the best! Thank you for taking such good care of me and my family! T. Fein read more

This was my first visit at Royal Dermatology. The office staff practice excellent COVID procedures. Temperature checks are conducted before entering the office and masks are wore correctly by all staff and patients. I met with Dr. Love . She was very professional and knowledgeable about my skin concerns. During the exam/consultation, she throughly examined my skin and explained in details what the issues were and how to proceed with treatment. I would definitely recommend Dr. Love and the Royal Dermatology practice. read more

Dr Pamela Royal is an excellent dermatologist with superb bedside manner. I drive from Williamsburg to see her and have been a patient for over 15 years. read more

Yea, Pam Royal's pretty rude...patients and staff alike know that's a fact. Avoid this lady's bad attitude and take your business elsewhere. I can't speak on anything but her acne treatment and I got 0 results with her. I get great results and much more respectful treatment from my current dermatologist. read more

What a wonderful experience I had at Royal Dermatology. Friendly. Professional. Caring. I can't say enough good about these powerful, knowledgable physicians. At my age with years in the sun, I had trepidation about a first appointment. I'm so glad I went to see Dr. Love and Dr. Royal. Don't put it off! read more

I, for one, love Dr. Royal's work. She is knowledgeable, she related to my problems I was having with my skin and she did decided on different methods before she settled on my current treatment which I have seen tremendous results in my acne that is no longer present. I started going to Dr Royal when I was 19. I did get a vibe that wasn't very friendly but I knew she wanted my problems resolved, and she did just that. In my early 20s, maybe 22 I started to get acne out of nowhere! I decided to go to Dermatology Associates of Virginia off Nuckols Rd, lets just say I was so disappointed after leaving there I told every soul I knew never to go there. They treated me like I was scum and it felt so degrading. I started going back to Dr. Royal when I was 24, because my mom has been going to her for years and she even knows her father. I was put on a treatment plan that wasn't working well for my skin type, she immediately took action and changed my plan to something milder, less harsh for my sensitive skin an I am so happy to say my acne is gone. It didn't happen overnight, I knew it wouldn't, but I was not going to give up until I received my desired results, which was clear skin. I am 25 now an I still go see Dr. Royal once a month. She has not only helped clear my acne she has gotten rid of all the keloids on my ears. I am so pleased and grateful that I went back because people do change. She is more personable and just all around helpful. Dr. Royal is a great dermatologist and that's exactly what I needed, plus her office is amazing too! The decor is everything! read more

Similar to others, I found Dr. Royal lacking patient care and empathy and her staff rude/unfriendly. I wish I had read these reviews before deciding to see her. She seems intelligent in her profession, but does all the talking and barely allows you time to ask questions or voice your concerns. I had to interrupt several times to get in a question. She appeared very rushed to get out to the door. I feel like she didn't get to know my concerns as her patient. I do not recommend her and will not go back. read more

Saw Dr. Love this morning for the first time. I was very happy with her exam and knowledge of what she found. She took immediate care of some issues. I will be seeing her again for a yearly check-up. Only reason I rated 4 stars instead of 5 was the nurse did not introduce herself and let me know who she was when I was brought back to the exam room. read more

It is so hard to find a good Dermatologist as we all know. Once you find one its forever till you can get an appointment. With that being said...I was able to get an appt easily and it was not a long wait. Which was great because as we all are these days very busy work schedule makes appointments hard. Front staff was good, Nurse / Assistant were good. However, Here is where things go WAY WAY DOWNHILL!!!!! Dr.Royal comes in. Is very rushed, speaks at you rather than to you and is extremely fast when she talks. Not really open for communication. States that certain procedures she has "decided" to not do anymore because it is not profitable for her. DO WHAT!?!?! States that she can remove a mole for me which is only 1 of problems I can in with...says it will be very quick and easy for her to do but wait she has a very important meeting and I can just come back to that. I am thinking to myself "Why the *_ am I here? Did she just collect my co-pay and office visit and not ACTUALLY DO ANYTHING" Yep! That is exactly what happened. Do not waste your time guys!!!!!! I would recommend Affiliated Dermatology (They ARE great) bit of a wait to get in but very worth it!!!!!!!! read more

Dr. Royal diagnosed my problem correctly as a dermifibroma in the office. Since it would bleed periodically she recommended a biopsy. She was very efficient in performing the procedure. The incision and stitches were neat and have since healed leaving hardly any scar. The results came back with the diagnoses she originally suspected and I'm super happy , plus her biopsy removed the tumor. By the way they were polite but I could care less about that all I want is a competent doctor. Thank You, John Darnell read more

Beautiful office, professional staff and personal, detailed skin solutions tailored just for you. Among other issues, I suffered from back acne and wanted to wear my wedding gown without feeling embarassed. I received a series of glycolic peels that refreshed and softened my skin for the big day. Amazing! read more

I had a visit with Dr. Love due to having underlying health conditions resulting in extreme hirsutism. Her bedside manner is very poor and crass. If you want to be respected, please avoid, she will interrupt you, and talk at you. She did touch my face, but never once asked about my underlying medical conditions that could be attributed to the hair growth. However, she advocated that their office performs laser hair removal, and how laser is more permanent than electrolysis(which is actually the only FDA-approved method for permanent hair removal). Patients deserve better. Additionally, she declined to view photos of how severe my issue is. Now, I understand why I was able to get a next day appointment and was the only patient in the waiting area. I'm used to having a warm welcome when interacting with receptionists upon office visits, not this place, very transactional. I got the impression that Dr. Karen Love does not like, or want educated patients. read more

While I was very happy with the service provided in my initial consultation, I had an emergency come up the day of the followup and when I tried to reschedule, the receptionist said there was a $50 cancellation fee. I explained I wasn't cancelling but that I needed to reschedule, but she said I couldn't reschedule without paying the fee. This incredibly poor customer service has resulted in losing a customer, and I will not be able to recommend her services if this is how her business is done. read more

So I had an appointment at 8:00 am with Dr.Royal due to her refusing to refill my prescription for ointment since I'm out of refills. I only needed a refill since I'm not having any issues and it's not a narcotic that I'm requesting to be refilled. Well I call to advise I over slept and can be there in by 9:15 or sooner. After about 5 minutes of going back & forth with the girl on the phone I said let's reschedule because I told her twice I had funeral to attend this afternoon and another appointment this morning. Then she had the audacity to tell me she couldn't reschedule me until I paid the 50 cancellation fee. I told her I will do no such thing because I don't even need to see her it's a damn refill for an ointment. What I want do is ever return to your practice and would not recommend anyone to see you. This is exactly why you can't support Black Owned Businesses!!!! I would rather see a trained monkey first before I returned to this office. read more

I have never left a review on any website (amazon, youtube, google etc.) But Pamela J. Royal, MD's office is NOT conducting a respectable business. This is the worst experience I have ever had with a "Doctor's Office." I arrived at 8am. for 9a.m. appointment and left at 10a.m. without seeing a doctor. I spent over an hour verifying my identity and insurance because the receptionist REFUSED TO BELIEVE a young person could possibly have insurance that didn't require a copay. The Royal Dermatology receptionists have ZERO CUSTOMER SERVICE skills but luckily a fellow guest was kind enough to offer the use of her phone (they wouldn't) so I could call my employer and verify my insurance. The woman even had the audacity to ask how much was in my HRA account after the Rep confirmed I was eligible.. Incredibly rude/tacky. That's the "Royal Treatment" they advertise I suppose. After this entire hour long debacle, I was finally admitted to the back to see the doctor.. or so I thought. After waiting in the her office for 10 MORE minutes, the receptionist returns to tell me we have to reschedule for my appointment for a different day. SHE EVEN OFFERED NOT TO CHARGE ME EVEN THOUGH I WASTED ONE OF THE DOCTOR'S APPOINTMENT SLOTS!!! Thanks, but no thanks for this ROYAL EXPERIENCE!! I shouldn't be penalized because you've Double-Booked appointments 3 months in advance, in the hopes that someone cancels or reschedules. Especially when I was an hour early for my appointment. PLEASE don't do business with these frauds! Just do a quick google search for "HENRICO/RICHMOND/VARINA/YOURCITY DERMATOLOGY" and explore your options guys there are PLENTY. Avoid this "Royal Treatment!" All they want is your $$$$ (copay) and to sell their products to you every month!! Every review over 2 stars is from over 2 years ago. Maybe they were decent at one point, but they've been in the dumps for a couple of years now (check the reviews, wish i would've listened!) STAY AWAY FROM ROYAL DERMATOLOGY STAY AWAY FROM ROYAL DERMATOLOGY STAY AWAY FROM ROYAL DERMATOLOGY STAY AWAY FROM ROYAL DERMATOLOGY STAY AWAY FROM ROYAL DERMATOLOGY STAY AWAY FROM ROYAL DERMATOLOGY Do you really want to risk a similar experience?? read more

Really liked Dr. Royal- she has great bedside manner and the procedure work she did on me was done very well. The appointment scheduling was a little cumbersome but not horrible. read more

Horrible, horrible, HORRIBLE. Waste of a copay and my time. Dr. Royal spent 5 minutes in my room, barely touched my skin and then left without answering any of my questions.. she never even said nice to meet you, thanks for coming, have a nice day! Her assistant who was staring me up and down the whole time handed me my perscription as Dr. Royal hid behind the corner behind me, and then turned around and walked away. Both never appreciated me as a first time patient nor made me feel welcome. I am so angry writing this, and my appointment was two months ago!!!!!!! read more

could not disagree more. I started going to Pam Royal for a planters wart that I had been having painfully treated by other dermatologists every 3 weeks for 5, yes 5 years. One visit to Pam and it was gone. She is very friendly. Always runs on time and easy to get an appointment with. read more

I am soooo displeased with this practice and very disappointed at the poor attitudes and lack of business ethics. I was sick and informed this office that I was not going to be able to make my appointment, however, they charged me anyway! I just got a bill and see that they charged me 2x's for a copay even though I paid my co pay the last time!!!! I was looking forward to going there however, I am sooo sorry I even stepped foot in that place. Dr. Royal spent 5 minutes if that and sent me on my way, I had to request that she return to the room just so I could ask her questions. She did not even give me the opportunity to ask anything, just walked out of the room. I will NEVER reschedule any more appointments here and I will NOT be recommending anyone that I know to this practice. I'll be returning to prior dermatologist, shouldn't have left him anyway. Guess the grass truly isn't greener on the other side. Best wishes and goodbye! read more

After 2 visits I have just switched to another dermatologist. Both times I had to wait 1,5 hours to be seen and when I asked the second time if I could reschedule as it was apparent that I would have to wait a long time again, I was told that I would be charged 40 dollars for rescheduling. She obviously takes on too many patients and does not care about good customer service. Her office staff was not exactly helpful or pleasant. Dr Royal was nice enough but spent only 5 minutes in the room and the procedure was done by a nurse even though all the other dermatologists I have seen before did the same procedure themselves. I had to switch to her as I moved here from another city. I would not recommend her. read more

I was a patient of Dr. Royal's for quite some time. I had heard of and read about her being rude and unprofessional, but hadn't experienced this with her until my last visit in her office. It was an unfortunate experience, but the reward was her admitting that she didn't know what to do about a particular area of my skin. The happy ending is, I've found someone who does know what to do--a dermatologist. I wish Dr. Royal the best. read more

That has not been my experience. It has been years since I have been a patient of Dr. Royal's and when I see her around town she is always cordial. When I had gone to her for service, she was extremely professional and I was highly impressed. It might be easy to mistake expectations with rudeness. Meaning, you might expect, her to a flap jawed individual, but she apparently operates from her brain and not off of her looks; further meaning, we have to check to see have we minimized the our expectation of a black woman who is extremely stylish and when she's straight professional, with kindness, we think of it is being rude.......food for thought. CMH read more

I am still getting new bills over 3 months after visiting this office. I was told everything but my co-pay would be covered, but I have gotten bills adding up to over $500. I talked to my insurance company and they do not know why I am getting these bills. read more