DO NOT GO HERE -- PLEASE READ BEFORE YOU OR A LOVED ONE MAKES A PURCHASE.
From the moment my mother walked in, the vibe felt off. She was drawn in after they pointed out her melasma, which is something she has always been very insecure about. From there, the interaction became extremely uncomfortable and pressure-filled. It felt like "no" was not an acceptable answer.
She was repeatedly pushed toward purchasing facial products and a device costing thousands of dollars. This wasn't a situation where she simply walked in knowing she wanted to spend thousands of dollars on skincare. They focused on something she was already self-conscious about and then pushed products and treatments as the solution.
The products and device were never used. When my mother tried to get a refund, they initially made it seem like she was eligible. They had her fill out paperwork and complete the necessary steps, and then she heard nothing from them.
Approximately three months later, she followed up again and was told they would not refund her.
To make matters even worse, a charge for someone else's purchase was placed on her Klarna account. The entire situation has been an absolute nightmare and has caused serious financial consequences for my mother. She ultimately ended up in significant debt and is working three jobs to pay off this debt.
And unfortunately, she is not the only person I have heard from who has had a similar experience. Others have described feeling pressured into expensive purchases as well.
This isn't about saying someone shouldn't spend money on skincare. It's about the way people are treated during the sales process. If a customer says no, they should be able to leave without being made to feel pressured, insecure, or uncomfortable.
Please be extremely careful before going here, especially if you have an elderly or vulnerable loved one. Do your research, don't make a major purchase under pressure, and make sure you fully understand the financing and refund policies before signing anything.
Based on my mother's experience and what I have learned from others, I would not recommend this company. read more
