This rating is in reference to the cancelation process. After taking a moment out of a busy…read moreschedule to cancel an upcoming appointment at EWC, days ahead of time (confirmed by Melissa). I feel this is not only an obligation on my part but it's courtesy and I don't mind. Although, after having done so. I later learned the appointment never got canceled. Which indicated the courtesy call was of no value, as well as being ignored and having to correct the schedule a second time. EWC Wax technicians are great and I always appreciate the professionalism. However, I feel the receptionist duty is an important factor in the process of continuing great customer service. Greetings should be genuine and professional at all times, which should include becoming efficient with information given/received to and from customers. There appears to be a lacking and should be addressed.

This was my third wax here. It was my first time with Isabella, and I was extremely happy with her…read more She is professional, friendly, explains herself, listened to any concerns I had, and most important, she made me comfortable and at ease. Two thumbs up and 5 stars!

I LOVE THIS PLACE! I called last min and they were able to get me same day for waxing!…read more This place has a great atmosphere, everyone I met when I came in was nice and very friendly! The owner Jessica aka Cat was very fun to talk to along with the other ladies! I had my wax session with Alex. She did my Brazillian and legs really quickly and was very thorough she even took care of some pesky ingrowns. I've been waxing for a long time so generally it really dose not hurt, but it was painless. I will definitely recommending this place to any and every chic I know! This place is a gem out here in the valley that can rival any high end wax spa in the SF Bay Area (where I'm from). Definitely glad I found this place!!!

After calling various places to see if they perfromed underarm waxes, I was happy to find this…read moreplace and hear that they had an immediate appointment available. After I arrived, I checked in, signed a waiver paper and waited. I was kind of nervous because it was my first time, so I wasn't sure what type of pain to expect. They called me back after a few minutes and she got right into it. Pain level wasn't bad and before I knew it she was done. She only lasted a few minutes and gave me a mirror to look. There was literally so many hairs left you couldn't even tell I got waxed. I asked her if it was normal to have so many hairs and she tried to take off a little bit more. Sadly I still had to go home and pluck out about 30 hairs from each side. Pretty steep prices for me to pay some one and then go home and finish it myself. First and last time I go.

I have been going to Maven for years, I have to be disappointed! Every time I walk out feeling…read morerefreshed with skin that is happy. Book yourself a treat at Maven, you won't regret it.

I was extremely excited to receive a same day appointment sadly as I walked in that changed…read more I truly hope the woman who was dressed causally and not in scrubs is a manager and not the owner as she was extremely rude and had poor ways while communicating with a customer/potential client before and after the service. Visalia is already losing its charm in many ways, don't contribute- Stay friendly!

Saw Lisa for a first-time Brazilian…read more After hearing so many not-so-pleasant stories about Brazilians I was so nervous! But thankfully, it wasn't as bad as I had heard. Lisa made me feel comfortable! She talked and visited with me the whole time and it really helped! She was quick, very professional and so nice. And the walls were painted a nice dark color. (I think white walls makes things worse sometimes haha!) It made the room feel very relaxing and welcoming. So glad I chose to go to her! Highly recommend!

I have been getting waxed by Lisa for over a year now. She is great! Not only as a business owner…read morebut as a friend! The shop is super cute and always sparkling clean!

Serena was very professional and easy to talk to about my concerns with my aging skin. She is the…read morebest esthetician I've ever gone to and I will continue to go to her as opportunity permits! I came here for several sessions of a new package she is offering that implements LightStim and Microcurrent in a relaxing facial. After just one session, I felt my skin had a beautiful glow. After 5th session, I literally had visibly improved, radiant, healthy-looking skin. Because of her, I am able to "feel comfortable in my own skin" and not hide behind so much makeup. On a separate occasion, I came in for a lash lift. I have very short droopy lashes. She was able to give my lashes life, even though they appear so short. Now they are raised up and praising Jesus! It really opens up my eyes and I couldn't be anymore happier! Please, Central Valley, come to Serena's Skin Care Studio and treat yourself. Self care is a must. You deserve it!

My Mom in Law has been there quite a few times, and she just loves Serena. Says her work, and…read morepersonality is just great. She sees her for facials and I can see the difference over a few sessions. From what I hear I would suggest Serena's to everyone!

so good! comfortable and fast experience. amazing service! 10/10. She does not make the experience…read morefeel awkward or uncomfortable at all.

Lucy did such a clean job! I hadn't gotten waxed in 9 months so it was like a jungle down there lol…read morebut she got everything. She also made me feel really comfortable and was very tentative to my pain level, giving me breaks when I needed. I made the appointment online for the same day too, and it was all a super easy process. I highly recommend getting waxed by Lucy.

10/10 BEST waxer I have ever been to!! Joanna is SO nice and…read moremakes sure you are comfortable and is very thorough with her waxing. Highly recommend you visit her if you need a wax! Her prices are the best in town too!

Makes you feel comfortable when getting either a Brazilian or lash lift.. prices are good and she…read morealways does an awesome job .. I truly recommend her.

I randomly started going to House of Enchantment a year and a half ago after I walked past a few…read moretimes and decided to make an appointment to try it out. Darlene has been doing my eyebrows since, and I couldn't be happier. She is very nice, uses great products and always listens to what I want. I am always happy with her service and look forward to my appointments with her. In addition, she has candy and treats for once your appointment is over. I highly recommend house of enchantment for the services I have tried(facials and eyebrow waxing) but I wouldn't hesitate to try some of the other services she has to offer.

Celia is hands down the best massage therapist. She focuses on the parts of the body that you tell…read moreher while also giving the rest of the body attention. The music she plays, the lighting and the overall feel of her room is very peaceful. I highly recommend her if you are looking for a massage therapist who knows what they are doing!!

They have signs up asking for no pictures so I respected that. It's a shame because this place is…read morereally lovely. All of the other ships in Visalia scared me. And I refuse to go to them after reading All of those bad reviews in fear that I'll get some infection. This place, they opened a new package of tools which made me feel really comfortable. I went on a Saturday afternoon and it wasn't busy so I didn't have to wait and didn't have an appointment. I only get Pedicures so there current prices as of August 2023: Regular/Gel Classic pedicure: $30/ $43 Angel Pedicure: $42/ $55 Luxury pedicure: $49/ $62 According to the descriptions, there wasn't a significant difference between them honestly, but I got the luxury just to see if they did anything unique. It included the massage, the wax baggie, a mint mask, a mud mask, and the hot towels. They had their daughters helping out which really helped since they spoke English fluently, it helped both the client and the staff so there was no confusion. Their daughters are so sweet and smart. This will definitely be my spot because the other shops in town are a definite no for me. I'm not even taking the risk.

I've been having a rough week, so I decided to get a last minute pedicure and manicure. There were…read moreonly two people working and one other customer. I thought that meant I'd get a more laid back and relaxing service. My manicure felt rushed and the polish layers were lumpy. Too much of my cuticle was cut so that area was sore and stung when they poured alcohol on it. The pedicure was good, but the tech cut too much on the bottom corner of my big toe so I bled. They didn't hear me say ouch, but noticed the second time I complained when they poured alcohol on my toes. Not my worst experience, but also not the best.

stephanie is the only person i'll let touch my lashes i love how they come out every single time…read moreand how she's always making sure that her clients are happy and comfortable with them!

Friendly staff and very knowledgeable! I also love the new location! I have been with Luz for about…read morea year.