1. Roy’s Fences

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    Roy’s Fences

    5.0 (1 review)
    Closed • 6:00 am - 7:00 pm

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    7 months ago

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    Index Fence

    Index Fence

    (16 reviews)

    Index Fence did a great job installing a fence for my dog. From the initial quote process through…read moreinstallation, everything was seamless and stress-free. They even handed all the necessary paperwork with my HOA and the city for the required approval and permits. On installation day, Juan and Armando arrived early, finished quickly, and did a fantastic job - even diagnosing an issue with the original plan and coming up with a solution. My dog loves her yard, and I couldn't recommend Index more!

    I would leave zero stars if I could. I met with the salesperson who was very knowledgeable and…read morefriendly, and I thought that it was great that they would deal with the HOA stuff for me, and there was a warranty on the fence for both product and craftsmanship. However, I was told it'd be "around 3 weeks." I needed a new fence asap for safety reasons, etc. I got the money for the down payment and would have sent it immediately, but you are either charged 3% extra if you use a credit card (understandable), or you have to pay in cash or check. As I just moved here, I didn't have checks from the new bank yet and so that delayed me getting the down payment to them, but he told me he understood the situation and would put my name on the board so I would be in the lineup. I got the checks 5 days later; the person didn't respond for another 5 days and it was another 4 days before they came to pick up the check. Later on, I was blamed for the timing on when the downpayment was received. I was still assured that I was on the board and ready to go. Communication was nonexistent. 4 weeks went by and I was reaching out and not getting any response about what date I was scheduled for. I was given condescending replies when I did get an answer and it was a constant fight to get answers. I was given excuse after excuse after excuse. Waiting for materials, rain, guys got heat stroke, etc. After 7 weeks of waiting and I was STILL NOT given an exact date but had now 3 times been given an "around this week" with no one coming or information on anything but simply excuses when I asked what was happening, I gave up and requested a refund of my down payment (for which I then had to demand 3 times and wait for the return of the check), and I went with a different fencer altogether. It was awful and terrible communication. They did not once give me a date still after 7 weeks of waiting. No apologies for poor service, poor communication, or anything. They additionally lied about the warranty, because when I asked about land settling they said it was covered by the craftsmanship warranty and they'd fix it if it was a problem (one of the reasons I had originally decided to go with them because they acknowledged that it could happen in new construction homes). But, then they said later on that that was not covered in the craftsmanship warranty. It was an absolutely terrible experience and I have now found out that I'm not the only one. Stay away.

    Big Jerry's Fencing

    Big Jerry's Fencing

    (38 reviews)

    We worked with Big Jerry's of Creedmoor, which covered my area in Chapel Hill. The project manager…read morefor our new home had heard good reviews of Big Jerry's. We also got quotes from other companies who had done the fences of our neighbors and all of the quotes for very close in price. Big Jerry's had someone out quickly to do the measurements (we preferred this to the online measure) and they were very communicative. They were also very helpful with sketches and measurements for the HoA. In order to get on the schedule, one must pay a 60% deposit. The schedule was about two months out for us. Big Jerry's also takes care of calling 811 prior to the installation date. The 811 person came about three days before the fence install. In the end, we had about 510 feet of fencing . Nelson was the main crew leader and he was excellent and friendly. The install took three days to complete (with 2-3 people working each day); we also had some rocky terrain. I also appreciated that Nelson reviewed the property lines again before installation and we came across a two foot encroachment along ~100 feet that hadn't been picked up by anyone. Thankfully the house next door was still under construction and we were able to rectify the issue quickly. Our yard slopes and Nelson and his team did a great job with installing the fence with the grade. We had a handyman here doing other work who also commented on the solid install job. We went with the Bellhaven model (pictured). My only complaint is that after sending the balance the day the job was done, I got a past due email the very next day! I had expected to have a few days to confirm there were no issues with the job prior to paying the balance. Fortunately, there was no additional "late" charge. I highly recommend Nelson of the Big Jerry's crew to do your fence.

    I am only leaving 2 stars instead of 1 due to the fact that the installers were very nice. i had to…read morego through and add more dirt to certain parts of my fence, but that's doable. but far as communication with the main office goes? forget about it. take your money elsewhere. i was unaware of the fact that I had to be home at time of installation. when installers arrived, I got a phone call from maria at the main office asking where I was. I stated that I was in Greensboro, and was unaware of the fact that I needed to be home when the installers arrived she absolutely flew off the handle and threatened to "charge me" for wasting her installers time. I apologized, and stated that I was more than willing to reschedule if needed, but apparently, " rescheduling, wasn't an option." the installers ended up being able to wait until I was able to arrive back home. Fencing companies are a diamond dozen, take your money to one that actually treats their customers with kindness!

    Seegars Fence

    Seegars Fence

    (13 reviews)

    A complete waste of time. Someone came out to my property, took measurements, discussed my vision…read morefor the fence project, and promised an estimate within 24 to 48 hours. Weeks later, there has been complete radio silence. No call, no email, no follow up. I even called myself to check on the status and was told someone would get back to me that same day. Nobody ever did. It's honestly surprising how little effort was made to follow through with a potential customer who was ready to move forward ASAP. If you're too busy to take on new work, just say that upfront instead of wasting people's time. Very disappointing experience and I'll be taking my business elsewhere.

    Do not use Seegars fence. I paid 7k for fence with them and it didn't last a week. Once I paid The…read morecontractor "Jeff Gray " he never came back to check their work. When I called Jeff Gray out for not checking their work he said he did not need to because he trusts the guy. The fence collapsed is less than a week and Jeff Gray told me to contact the manufacturer even though it was their bad installation that cause it. I have had to put this fence back up at least a dozen times since then and now I have to replace the entire thing. 7k down the drain. The fence collapsed is less than a week and Jeff Gray told me to contact the manufacturer even though it was their bad installation that cause it. I have had to put this fence back up at least a dozen times since then and now I have to replace the entire thing. 7k down the drain. Thank you for your attention to this matter.

    Roy’s Fences - fencesgates - Updated October 2026

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