A very well mainted theater. Customer service is out of this world. I would definitely return to…read morethis theater over and over.

Great place to watch a movie. Love the popcorn and cool…read moreseats!! Great place to leave the real world outside and chill !

Once you get used to watching a movie from a big leather recliner with food delivered directly to…read moreyour seat, it's pretty hard to go back to the traditional movie theater experience. Cinépolis is definitely my kind of movie night. The theater is comfortable and spacious, with oversized reclining seats, plenty of room, and individual tables so you can actually enjoy a full meal while watching the movie. And yes, we came hungry. We ordered the burger with fries along with mozzarella sticks and marinara. The burger was substantial, loaded with melted cheese and mushrooms, and much better than what you normally expect from "movie theater food." The mozzarella sticks were hot, crispy, cheesy, and exactly the kind of comfort food that belongs at the movies. Being able to order everything from your seat and have it brought to you without missing the movie is the real luxury here. No standing in concession lines balancing popcorn, drinks, and snacks while the previews are already playing. The theater itself was clean, the screen was huge, and the recliners made the whole experience feel more like watching a movie from an extremely comfortable living room except someone else is bringing you dinner. Is it more expensive than a regular theater? Absolutely. But for a date night or when you want the movie itself to feel like an outing, I think the upgraded experience is worth it.

Absolutely HORRIBLE experience and some of the worst customer service I've ever received…read more My friend and I PAID for our tickets to see One Night Only, entered the theater, and were already seated when a server came over with an immediate attitude demanding our physical IDs. He came to our seats when we rang the bell to order food and the first thing he asked was to see our IDs. We're both in our 20s and offered photos of our government IDs AND passports because I had simply left my wallet in my other purse. I even offered to FaceTime a family member to physically show my ID from home. They wouldn't even LOOK at them. What made this so infuriating was the rude, condescending, and snarky way we were treated by both the server and manager, Domenic. There was zero attempt to be helpful or respectful, just attitude. If a physical ID is REQUIRED, then maybe check BEFORE taking someone's money and letting them fully enter and sit down in the theater?! I demanded a full refund and left. Completely unacceptable way to treat paying customers. A policy is one thing; being rude and disrespectful while enforcing it is another. I will NOT be returning to this location.

AMC 14 in Thousand Oaks has honestly become one of my favorite theaters, it's definitely our go-to…read morefor AMC movie nights. My kids and I come here pretty regularly, and we've always had such a great experience. The theater is always super clean and really well maintained, the seats are comfortable, and even the temperature inside is perfect. I'm someone who notices when a theater is freezing or uncomfortable, and somehow they always seem to get the AC just right here. The staff has always been friendly and helpful, and I have to give five stars to the food and bar too! We always end up ordering something. The salted mini pretzels are a favorite, and the hot dogs are pretty much my go-to every time. The bar is a plus! We also LOVE seeing movies in Dolby here. If it's a movie we're really excited about especially, that's usually how we want to see it. I really don't have anything negative to say about this location. It's comfortable, clean, the service is great, the food is good, and we always have a great time. There are plenty of theaters to choose from, but AMC 14 Thousand Oaks continues to be my favorite. The only thing I would complain about is they don't bring the food to your seat anymore, you have to wait for it now after you order it. Would be nice to have this accommodation come back to this theatre.

I was really disappointed with my experience at TO AMC 14. The theater itself felt unkept, but what…read morebothered me most was the lack of customer service. I ordered popcorn and noticed I was getting the very last popcorn from the batch. While I was still standing right there in line, I tasted it and it was stale and chewy. I asked if I could wait for a fresh batch instead, and I was told that if I wanted fresh popcorn, I would have to pay for another one. I hadn't even left the line! The employee also seemed visibly annoyed with me just asking, instead of trying to help or make the situation right. On top of that, the younger employees behind the counter seemed more interested in talking to each other than paying attention to what was going on. I also noticed there were no napkins out and the counters were kind of dirty. When I asked for napkins, it honestly felt like I was interrupting their conversation, and they seemed annoyed that I even asked. Going to the movies isn't inexpensive anymore, and part of what we're paying for is the experience--the atmosphere, the snacks, and basic customer service. If theaters want people to come back instead of just waiting to stream movies at home, the experience has to feel worth it. Unfortunately, this one didn't. Something as simple as fresh popcorn, clean counters, and a little basic customer service would have completely changed how I felt about the visit.

No airco- so the theater is HOT AND STUFFY. That leads to it being smelly. Seats are okay but not…read morestadium so unless at the very back you can't see as the seats go up in the front. TINY screens and the whole thing is dated and worn out. This theater is why we canceled our Regal passes.

I last came here today to watch "Michael." As I came on a weekday afternoon, the theater was pretty…read moreempty. There was no line at concessions when I went to get myself an Icee. Like many Regal locations, the menu often changes to offer items related to films that are currently playing in theaters (i.e certain Icee flavors). I managed to get the only seat in the second to last row in the theater. The seats are quite worn out, but they are still comfortable and work fine. Customer service is overall friendly at this theater. This location still has a bar. This Regal is decent, but it does not stand out in my opinion.

To be honest, I didn't like this location, so I didn't come here often because it wasn't a very…read morelovely atmosphere, especially at night, and I didn't feel safe there. However, after visiting here for the first time in a while, the theater has improved a bit recently, and I got a better impression. It's useful when you want to avoid crowds. Also, parking is not an issue once you have found the best spot for you, which is convenient and close to the movie theater, because there are public parking and street parking. I wish they had a little more food and drink selection. Alternatively, if they can't offer a wide selection of food, it would be good if they allowed guests to bring their own drinks and food (I'm not sure if it's allowed to bring in food, since most movie theaters don't allow it). If you don't need drinks or snacks, and just want to watch movies, and then this theater is fine.

Haven't been to this theater in a few years and went back to watch a movie that was only available…read morethere. It has gone down hill so much. The bathroom was dirty and as a person who used to work at a theater, on an extremely slow day, there is no reason for the bathroom to be grossly messy, the screening room was dirty with stain covered sets. The guy at the podium was very kind and helpful but the girl at concessions had a an attitude. This will be the last time I will be watching a movie here.

It's always nice to go Downtown to this specific theater, great staff, excellent manager! Charlie…read morealways let's me know of good deals and future showings. Staff is great, theater is always nice and clean. Definitely recommend this location over century 16 in Oxnard. This location has recliners while ocnard has stationary seating.

Good theater with big seats. Solid experience for regular matinee viewings. Unfortunately I've had…read moreseveral bad experiences with their one night specialty showings. They left the lights on during the first 30 minutes of Episode III. I went and saw that stupid Megalopolis movie opening day and no one from the staff asked Adam Driver the question out loud at that one part. My poor heart can't take that kind of disappointment again. My go to matinee theater though!

May be obvious but this first run theater is on the Navy base and is for military, base workers,…read moreand their guests, free movies. Wonderful benefit. The screen is large and there are many seats so should be able to enjoy any showing. One Caveat for me: family friendly movies are usually shown at 2pm, so if you are someone bothered by young children in the audience who may not tolerate sitting still for several hours and who may be naturally noisy, than you may be better off going to evening 6 or 7pm movies. The seats are fine for comfort, older style with no reclining but not too dirty or thin in padding (for comparison, the older seats in the Regency theater in Ventura are much more uncomfortable for me)

This is a great little theater. They show first-run movies and it doesn't cost anything. On new…read moremovies, I like to get there earlier as it's easier to find a good seat and hopefully they aren't out of snacks already. They have fresh popped popcorn, hot dogs, candy, etc. The concessions are cheaper by quite a bit than the outside theaters. They only have one screen but it's a pretty large theater so can fit a lot of people. I've only seen it super busy one time. But they did run out of hot dogs. They won't give you an extra tray to split the popcorn so you have to figure out another way to share. The seats do not recline but are not uncomfortable. Overall it's a nice theater and you can't beat the price.

Clean modern environment, nice bar, nice professional staff, which is a shocker; given status quo…read moretoday. One kid makes old-fashioned cocktail way too sweet like candy---caution The mall is struggling, but keep this place going. It's a gym.

Let me start this so-so review by complimenting the servers: they are AMAZING. Not just the one in…read moreour theater, but the others I passed on my way to / from the restroom before the show. Every single employee made us feel welcomed and appreciated. Unfortunately, the theater we were in needs a MAJOR renovation. The seating felt like millions of people had plopped down before us, and the sound was on par with a second-run theater from the early 00s. The food and drink pricing is what you would expect - higher than a local sports bar, but not egregious like an arena or stadium. No knocks because it wasn't surprising. I'll go back if I hear that the facility is improved.

We saw Toy Story 5 here on a week day around 3:00pm. There was only like 5 people besides us in…read morethis showing. Buy tickets at the theater and save yourself the online fee. 2 small bottles of water and 1 candy was $17. I know they make the majority of their money from the concession sales but I will forever complain at those prices. However; I felt like $12 a movie ticket was pretty reasonable. The theater seats were comfy and ours would rock a little. It was clean and staff was friendly.

I'm going to rate this place two stars because I hate writing one star reviews more than I hate the…read moresh!++y customer service at this theater, and I hate the customer service here with the intensity of ten thousand suns. I love seeing movies theatrically. And this facility is clean and comfortable. Credit where credit due. The issue I have with this place is the customer service at the Snack Bar. I like my popcorn hot, and let me make it clear, I'm in no hurry. I will stand aside and wait to get in line however long it takes until I see a fresh batch is being popped. I time it so I'm placing my order and the popcorn is being emptied from the kettle. I smile and give the counterperson my order. I ask politely if they would please scoop up that wonderfully hot popcorn they just popped. The employee usually says, Sure! Then one of two things happen: Either they proceed to shove the popcorn scoop as far down into the popcorn receptacle as their arms will allow, and dredge up some lame ash barely lukewarm popcorn from the depths. Or they use the scoop to swirl the fresh, hot, newly popped popcorn into the already cooled off popcorn, squandering the opportunity to fill my damn bag with the freaking hot popcorn I requested. All they have to do is scoop the hot popcorn in the bag. Don't mix it in with the old first. Just put the damn popcorn in the bag, while it's still hot! So, yeah, if they could just accomplish that one simple task I would be rating this place a solid three stars. And I would be a regular customer. But I like to enjoy some hot popcorn with my movies, and I accept that that is never going to happen here. Your most earnest supplications will be denied. Consequently, the only time I see movies here are for special screenings. Often they feature screenings of random hit movie's 25th or 50th Anniversary release. I've seen several here, and I really appreciate that they exhibit them. Sure wish they would offer hot popcorn though. They'd be so much cooler if they did. I'd go to way more movies, that's for sure. I swear, I'd pay $5 extra for actually hot popcorn. Mikey C says: shouldn't have to, but would.