I had Frankie Campbell as my salesman. He was polite, funny and very accommodating. I only gave…read morefour stars because there was mix up on personal information. The auto I purchase is well maintained and is everything I expected after my initial test drive at the dealership. I have a friend who purchased an auto from K&R 6 years ago and she has had no issues ,outside of general maintenance the car has been great.

We bought a car from this dealership thinking we got a good deal boy was we wrong the salesman…read moreFrankie said that we had a 30 day or 1000 mile warranty on the car so we drove it for two weeks and started noticing some issues so we call them to let them know and they told us that we were over the 1000 miles but we were not so I drove to the dealership spoke with the piece of shit GM who told us that they wouldn't honor the deal so we will be speaking to our lawyer DON'T BUY A CAR FROM THIS K&R DEALERSHIP IN AUBURN MAINE BECAUSE THEY ARE AS CROOKED AS THE COME

Dave was absolutely awesome, made me feel like family. Got a steal on awesome ride and was a…read moreseamless process. 100% recommend stopping by and ask to speak to Dave. THANKSSSS!

It is refreshing to find an HONEST car salesman!! Dave did an excellent job! Great car, great…read moredeal, great people! Thank you Dave for making this process so easy :)

Sold me a car that smelt of animal urine and and with an engine light on that I found out about…read morejust 2 days of owning it. Told me they won't honor the 90 day/ 3000 warranty because it wasn't the engine it was a wiring harness cable that's was chewed. Thanks Lee for wasting 3 hours of my day just so you could figure out how to screw me. Update: pet urine smell turned out to be mice infestation, traces found in engine, center console, behind panels in spare tire compartment and in rear bumper. They sold me this car with clear signs. I wish I knew then what I know now. Do yourself a favor and steer clear of this dealership! They are negligent!

I purchased a brand new 2025 Jeep Willy Wrangler from Lee Auto in Auburn. After removing the rear…read morewindows, I discovered a large chip hidden under the window frame. The dealership said they would try to repair it under warranty, but when the warranty wouldn't cover it, they simply sent me a quote from their collision center instead of taking responsibility. In my opinion, this showed poor business ethics. Instead of taking responsibility for the damage, they shifted the repair cost to me. A brand new vehicle shouldn't leave the lot with hidden damage that the dealer won't stand behind. I won't be doing business with them again and I can't recommend their business to the public.

Bought my truck with just over 80,000, (just voiding their extended warranty that goes until…read more80,000), for around $26,000 listed price. (Under 100 miles over 80,000) Timing chain went on truck within 2 months. IWE system started being noisey within a month and half. Still isn't right after the dealer has looked at it 3 times. And when I called and asked if they could just hook me up with a mechanic that could get in sooner than the dealer, (I literally stated I don't expect them to do a thing for me as I'm outside their warranty), I got "what do you expect us to do for you". Did end up calling his mechanic who basically told me their first apt availability was a month out. I would say "Buy with confidence" anywhere else and I truly hope this helps someone in the future when looking at their motto.

Ive bought 3 vehicles from these guys and thought for sure I'd be a lifelong client, the owner…read moreseems to be a great guy, the salesman Dan seems to be a great guy, but I'm at a loss here. The vehicle I bought is a 2018 Audi SQ5 for over $40,000 it was my dream vehicle and the owner actually got involved in helping me get in the vehicle. Super props to him. Shortly after I got it home I noticed a pulsing vibration through the floorboards while going straight and more aggressively when I turn right. Nothing happens when turning left. I thought it was nothing, maybe needed the tires balanced, so I had that done with no effect to the vibration. I notified Lake City of my problem then, maybe 1 at the most two weeks into my ownership of the vehicle. I brought it to multiple garages including an Audi dealership for diagnosis. Everyone kept saying wheel bearing (which would be odd having a wheel bearing go at such low milage 64k) so I wound up having the rear left replaced twice and the front right replaced once. I also had the tires replaced and a rear axel replaced. Lake City assisted with I think two of the 3 bearing replacements. None of these repairs had any effect on the condition of the vehicle. Eventually expert staff at the Audi dealership got involved and gave me a correct diagnosis, the issue is the transmission in the front differential area. I spoke to a transmission specialist, described the symptoms and he seconded the diagnosis, transmission specifically the front differential bearing. Now I'm putting a transmission in it for $4700 not even a year into owning it. Pretty awesome. This is 2 out of 3 cars that have had costly major issues within the first year of owning.

Excellent service. Excellent communication. Loaner car…read moreavailable. Convenient location.

Angie was very friendly and welcoming. She listened to what I needed, what I was able to afford and…read moredidn't pressure me at anytime. She had the vehicle I was interested in ready and made every effort to make the whole process easy. Angie was awesome! I left feeling confident I had purchased from the right dealership. The finance department was great too. From start to end the best experience I've had purchasing a car. I would recommend them every time.

I own a 2019 GMC Sierra Elevation. I have had issues with this truck from day 1. I bought it brand…read morenew. I had transmission issues right off the bat. It was excessive oil right off the bat. I took it in and was told it's normal for these trucks. I told them they were wrong but they just blew it off. 80k miles later transmission goes out. Still using oil. Explained that to them again and they couldn't find anything wrong. Had extended warranty to cover truck to 120k, 123k front and rear main seals go out. Kept the truck serviced on time every oil change. Truck never made it to the next scheduled change without adding 2 quarts from day 1. Made an appointment for the seals to get fixed. They quoted me and sent me the link. No parts listed. I'm a decent mechanic. I knew exactly what they had to do. They charged me excessive hours at 164.00 an hour. They charged me for a seal housing I didn't need. Their top tech said he had problems with the seal rolling when reusing the rear seal housing. My only answer for this is he didn't know what he was doing. You align the housing with a special tool and get it exact. Then replace the seal. Most can do this without issues. But not Lee GmC. It's common knowledge GMC has a LoT more issues with their trucks and cars than most other brands. Any dealership will treat you like their best friend to get you're business. I googled " why does GMC vehicles have so many issues?". Here's the response. "GMC vehicles are often reported to have issues like transmission problems, excessive oil consumption, poor visibility due to headlight design, and issues with heating and air conditioning systems, with some of the most common complaints centering around transmission failures, particularly in models like the Acadia and Sierra, which can occur around the 100,000-mile mark; these issues are often attributed to the overall design and quality control of General Motors vehicles, which GMC falls under, leading to concerns about reliability compared to other brands." I'm sure I'll get the sympathetic BS generic response to this review from Mr Lee. Buyer beware! If you own a GMC I hope you have better Luck than I've had. If I were you, I'd trade it in before the warranty runs out. I spent 3 weeks without a ride because these clowns couldn't provide me a loaner. They are reserved for warranty people apparently. If I could give this dealership negative stars I would. I'm going to copy and paste this review on every social media site I can find. I'll renew it weekly so it stays on top. Good luck America!

Zoe was amazing. she listened to my concerns about my truck issues. My truck was fixed and ready…read morefor pick up 6 days early!! She was in constant communication with me through out the process. My truck is my only means of transportation to and from work. She listened and had empathy. She is an asset to the company. Can't thank her enough. she gave a huge shout out to the service manager as well. Don't know his name. He deserves a huge thank you too!! Buying a new truck next. She would be the reason Lee GMC gets my business again.

I typically dread the process of buying a car, but I was pleasantly surprised and enjoyed a…read morestraightforward, pain-free experience with the purchase of a new Toyota Cross Hybrid at Emerson Toyota. Our salesperson, Bruce, listened to our needs and was very helpful. Before Bruce was free to help, we talked with another salesperson, Majid, and he was an absolute pleasure. The business manager, Tiana, was on top of the piles of paperwork and presented various options without being pushy. A great experience all around!

This company will do all they can to take advance of buyers. It's crazy how deceitful and…read moremanipulative they were, under the direction of their general manager. I'm writing this to warn anyone considering purchasing a vehicle from Emerson Toyota to look elsewhere. Corrupt management for sure! Toyota should investigate as this place entirely tainting the companies reputation.

Sold me a brand new car with multiple issues. Communication to get this car serviced is impossible…read more Any kind of features you're looking for in their new lineup of 2025 would be an utter waste of money considering they don't work 85% of the time. If you bring it up to them be prepared to be worked against, even though aftercare is their "pride". Not to mention the insane hassle they put me through just to verify my veteran service. ( I have a dd214, showed my veteran ID card, and even offered any other types of documents that could collaborate my claim). Long story short if you're a vet and are buying new steer clear of this

I came here for a simple inspection sticker and was told my tint was 31 and had to be 35. They had…read moreinspected this same car a year ago and there was nothing wrong with it. So I had to go down the road to an actual autobody place that has equipment that works to have my tent measured and it was fine so I had to pay to get a certificate, which was $45 and bring it back into the dealership Into their quick lane and wait again for my car to get its inspection sticker which I was supposed to have an appointment for an hour and a half ago. The car was brand new in 2022, and it came the way it was, which the manager questioned. For two years we have had everything done for our vehicle at this location, but they will never see my vehicle or my money. In fact, they inspected it last year with flying colors. The manager brought me the law on a print out, as if I was supposed to know this ahead of time and bring the certificate with me. He said "it's your vehicle. I'm a new Manager and we do things by the book" I guess last year anything was ok. In addition, when I got there for my appointment, the guy in the Hawaiian shirt said hi but the other two people present said nothing. No one else was there. One lady finally asked if I had an appointment and who I was. When I confirmed it, I gave her my keys and sat down in the waiting room. Fast forward to when this same lady tells me to just come back after I get my "certification" that they'll give me a sticker. When I arrived, I waited for a second clerk to get off the phone and said "here's the certificate. I'd like my sticker. I just spent $45 because apparently you don't have working equipment to measure tint", the First Lady told me I'd have to wait until tomorrow due to my attitude. Seriously, are you kidding me?

It's a mediocre service department they didn't do everything they were supposed to do. I would…read moreprobably go back, but only because my car comes with a maintenance package. The package includes oil changes and tire rotations. I asked the lady when I picked up my car if they actually rotated my tires which she said they did I can 100% attest that they did not rotate my tires. They did not check the pressure in my tires. However, she said they needed to be replaced at an astronomical cost of $875, probably the going rate for tires

Worst lease I ever had. No service, waited hours, no explanation. Overcharged for the lease,…read morenever shown the vehicle, vehicle sucks, poor, poor, poor, Do not go to this dealer unless your are willing to get robbed and get the worst service ever. I have told numerous people about this and they agreed not to go to Lee, he probably lost at least 20 sales due to screwing me. Sorry Lee but your company sucks.

Beware! Made a deal to buy camper he advertised and he sold it out from under me after he agreed…read moreto sell it to us.

2007 TOYOTA PRIUS (Jacks Auto Mart - Lewiston, ME), $14000 was the best second hand car deal among…read more30 dealers I have visited. As for Cadillac CTS, Bill Dodge seemed to have better discount rate from MSRP than O'Connor. As for Toyota Prius, Charlie's Toyota in Augusta has many of new Toyota Prius, Toyota Lee in Brunswick has more used Prius than anywhere else. Smart Questions to Ask the Dealer Don't be afraid to ask questions! Not only will asking smart questions ensure you get a great deal, it will enable dealers to find the car you want! * Which trim level are you quoting a price for? * Do you have additional available trims? What is the difference in pricing between the trims? * What color is the vehicle? * What additional or dealer installed options are included? * What is the cost of these additional options on top of the invoice price? * Does your pricing include Taxes and Registration fees? * Does your pricing include destination charges? * Does your pricing already account for rebates or incentives? * Are you able to lower the offer to beat competitor pricing? Track & Evaluate Dealer Offers Don't go to the dealer empty handed! Once you've found the best offer, print this page for reference. 1. Document dealer price offers below to locate the best deal for the car of your choice before visiting the dealership. 2. Remember, prices vary based on trim levels and options, use our list of Smart Questions to Ask the Dealer to ensure the price quotes you receive are for the car you want. 3. Compare each dealer offer to bottom line and suggested buy prices to see who has the best price! How to find second hand car here in Brunswick manual: Tip 1. Go to craigslist car listing by owner and dealer http://maine.craigslist.org/cta/ Narrow down make, price, and year. Our first pick: put Less than $3000, then looked for newer than year 2000 and less than 140,000 miles... Second pick: just typed Prius, and compared year, miles, and price Tip 2: Ask around and keep your eye on the used car dealer on the way to the target dealer or private owner for the test drive. We were recommended "Craft Auto" on 196 and saw cheap cars less than $3000 at "The shop" on 196 (Lisbon) Tip3: Google certified dealers and call them to find out if they sell the car (color, model, package, year) you want and price. Tip4: Find out price and availability of the car in Hawaii through craigslist and calling dealer in Hawaii. This help you to pick what kind of car you want ( considering price depreciation, premiums) I personally also checked price in Japan with Carsensor considering many scenarios. Checking price in Hawaii helped me to get more discount, when dealer was trying to give me only $4000 discount. "It is exact same price with ones in Hawaii!! I can not buy anything which is not cheaper than ones in Hawaii. New car depreciate $8000 immediately after we purchase. How can we resell the car??" Like that ....Having more information help you to get the best deal. Tip5: Price negotiation Always have the price from Kellybluebook, consumer guide. Never buy over priced. Dig more info. with Carfax and cost of owning price. Google any discount, coupons, you can find before you buy (Ex. $750 USAA member discount) Important advice from Captain: Make sure if under the car is not rusted (Typical for the car 5 year or older ) and make sure to get " under coated to prevent the rust from snow and salt". As for registration in Hawaii, while you are in Maine, will be added later.