I had Frankie Campbell as my salesman. He was polite, funny and very accommodating. I only gave…read morefour stars because there was mix up on personal information. The auto I purchase is well maintained and is everything I expected after my initial test drive at the dealership. I have a friend who purchased an auto from K&R 6 years ago and she has had no issues ,outside of general maintenance the car has been great.

I bought a car and within the first 12 hours that I owned it, there was an error light on. It ended…read moreup being a $4,000.00 part that needs to be replaced and K&R is refusing to cover the cost, even though we have proof from Ford that this error was present for MONTHS before I bought the car. I am so distraught over this!!! Do NOT buy a car from these people! I now have no car and need to come up with $4,000.00 to fix it. I have contacted the attorney general and a lawyer to see what can be done but I will devote my life now to making sure that no one else has to go through this. K&R NEEDS TO MAKE THIS RIGHT!!! They knew this car needed a $4000.00 part and sold it to me without disclosing!!!

Bought my truck with just over 80,000, (just voiding their extended warranty that goes until…read more80,000), for around $26,000 listed price. (Under 100 miles over 80,000) Timing chain went on truck within 2 months. IWE system started being noisey within a month and half. Still isn't right after the dealer has looked at it 3 times. And when I called and asked if they could just hook me up with a mechanic that could get in sooner than the dealer, (I literally stated I don't expect them to do a thing for me as I'm outside their warranty), I got "what do you expect us to do for you". Did end up calling his mechanic who basically told me their first apt availability was a month out. I would say "Buy with confidence" anywhere else and I truly hope this helps someone in the future when looking at their motto.

Ive bought 3 vehicles from these guys and thought for sure I'd be a lifelong client, the owner…read moreseems to be a great guy, the salesman Dan seems to be a great guy, but I'm at a loss here. The vehicle I bought is a 2018 Audi SQ5 for over $40,000 it was my dream vehicle and the owner actually got involved in helping me get in the vehicle. Super props to him. Shortly after I got it home I noticed a pulsing vibration through the floorboards while going straight and more aggressively when I turn right. Nothing happens when turning left. I thought it was nothing, maybe needed the tires balanced, so I had that done with no effect to the vibration. I notified Lake City of my problem then, maybe 1 at the most two weeks into my ownership of the vehicle. I brought it to multiple garages including an Audi dealership for diagnosis. Everyone kept saying wheel bearing (which would be odd having a wheel bearing go at such low milage 64k) so I wound up having the rear left replaced twice and the front right replaced once. I also had the tires replaced and a rear axel replaced. Lake City assisted with I think two of the 3 bearing replacements. None of these repairs had any effect on the condition of the vehicle. Eventually expert staff at the Audi dealership got involved and gave me a correct diagnosis, the issue is the transmission in the front differential area. I spoke to a transmission specialist, described the symptoms and he seconded the diagnosis, transmission specifically the front differential bearing. Now I'm putting a transmission in it for $4700 not even a year into owning it. Pretty awesome. This is 2 out of 3 cars that have had costly major issues within the first year of owning.

Excellent service. Excellent communication. Loaner car…read moreavailable. Convenient location.

Angie was very friendly and welcoming. She listened to what I needed, what I was able to afford and…read moredidn't pressure me at anytime. She had the vehicle I was interested in ready and made every effort to make the whole process easy. Angie was awesome! I left feeling confident I had purchased from the right dealership. The finance department was great too. From start to end the best experience I've had purchasing a car. I would recommend them every time.

Sold me a car that smelt of animal urine and and with an engine light on that I found out about…read morejust 2 days of owning it. Told me they won't honor the 90 day/ 3000 warranty because it wasn't the engine it was a wiring harness cable that's was chewed. Thanks Lee for wasting 3 hours of my day just so you could figure out how to screw me. Update: pet urine smell turned out to be mice infestation, traces found in engine, center console, behind panels in spare tire compartment and in rear bumper. They sold me this car with clear signs. I wish I knew then what I know now. Do yourself a favor and steer clear of this dealership! They are negligent!

I purchased a brand new 2025 Jeep Willy Wrangler from Lee Auto in Auburn. After removing the rear…read morewindows, I discovered a large chip hidden under the window frame. The dealership said they would try to repair it under warranty, but when the warranty wouldn't cover it, they simply sent me a quote from their collision center instead of taking responsibility. In my opinion, this showed poor business ethics. Instead of taking responsibility for the damage, they shifted the repair cost to me. A brand new vehicle shouldn't leave the lot with hidden damage that the dealer won't stand behind. I won't be doing business with them again and I can't recommend their business to the public.

This company will do all they can to take advance of buyers. It's crazy how deceitful and…read moremanipulative they were, under the direction of their general manager. I'm writing this to warn anyone considering purchasing a vehicle from Emerson Toyota to look elsewhere. Corrupt management for sure! Toyota should investigate as this place entirely tainting the companies reputation.

Sure sounds like I'm one of the lucky ones. Sales, Service have always been great to me. Dan has…read morebeen very accommodating, NO pressure and I've received very fair deals when purchasing a new vehicle from them.

I own a 2019 GMC Sierra Elevation. I have had issues with this truck from day 1. I bought it brand…read morenew. I had transmission issues right off the bat. It was excessive oil right off the bat. I took it in and was told it's normal for these trucks. I told them they were wrong but they just blew it off. 80k miles later transmission goes out. Still using oil. Explained that to them again and they couldn't find anything wrong. Had extended warranty to cover truck to 120k, 123k front and rear main seals go out. Kept the truck serviced on time every oil change. Truck never made it to the next scheduled change without adding 2 quarts from day 1. Made an appointment for the seals to get fixed. They quoted me and sent me the link. No parts listed. I'm a decent mechanic. I knew exactly what they had to do. They charged me excessive hours at 164.00 an hour. They charged me for a seal housing I didn't need. Their top tech said he had problems with the seal rolling when reusing the rear seal housing. My only answer for this is he didn't know what he was doing. You align the housing with a special tool and get it exact. Then replace the seal. Most can do this without issues. But not Lee GmC. It's common knowledge GMC has a LoT more issues with their trucks and cars than most other brands. Any dealership will treat you like their best friend to get you're business. I googled " why does GMC vehicles have so many issues?". Here's the response. "GMC vehicles are often reported to have issues like transmission problems, excessive oil consumption, poor visibility due to headlight design, and issues with heating and air conditioning systems, with some of the most common complaints centering around transmission failures, particularly in models like the Acadia and Sierra, which can occur around the 100,000-mile mark; these issues are often attributed to the overall design and quality control of General Motors vehicles, which GMC falls under, leading to concerns about reliability compared to other brands." I'm sure I'll get the sympathetic BS generic response to this review from Mr Lee. Buyer beware! If you own a GMC I hope you have better Luck than I've had. If I were you, I'd trade it in before the warranty runs out. I spent 3 weeks without a ride because these clowns couldn't provide me a loaner. They are reserved for warranty people apparently. If I could give this dealership negative stars I would. I'm going to copy and paste this review on every social media site I can find. I'll renew it weekly so it stays on top. Good luck America!

Zoe was amazing. she listened to my concerns about my truck issues. My truck was fixed and ready…read morefor pick up 6 days early!! She was in constant communication with me through out the process. My truck is my only means of transportation to and from work. She listened and had empathy. She is an asset to the company. Can't thank her enough. she gave a huge shout out to the service manager as well. Don't know his name. He deserves a huge thank you too!! Buying a new truck next. She would be the reason Lee GMC gets my business again.

I have both of my vehicles serviced year on a regular basis. Nothing but the best service always!…read moreAlways done in a timely fashion and always done right!

I hate these people with all the fire in hell!! I've been a customer for 6 years and purchased…read morethree vehicles and the truck i have is literally falling apart. Total scam artists. Went in to get an alignment. They made it un effing drivable and said it was my fault for crashing the truck. Notradamus over there. They know everything. Couldn't be the crap they sold me. No way! Gotta be me. Has to basically force him to call an inspector to look at it to verify if it was actually in an accident. They suck royal ass! Good anywhere else to purchase a vehicle. Anywhere. And you'll get better service. ANYWHERE!! I hate them. And they all know it. Scam scam scam scam! Im definitely filing suit against the gypsy ring of crooks they call a company.

It's a mediocre service department they didn't do everything they were supposed to do. I would…read moreprobably go back, but only because my car comes with a maintenance package. The package includes oil changes and tire rotations. I asked the lady when I picked up my car if they actually rotated my tires which she said they did I can 100% attest that they did not rotate my tires. They did not check the pressure in my tires. However, she said they needed to be replaced at an astronomical cost of $875, probably the going rate for tires

Worst lease I ever had. No service, waited hours, no explanation. Overcharged for the lease,…read morenever shown the vehicle, vehicle sucks, poor, poor, poor, Do not go to this dealer unless your are willing to get robbed and get the worst service ever. I have told numerous people about this and they agreed not to go to Lee, he probably lost at least 20 sales due to screwing me. Sorry Lee but your company sucks.

Sold me a brand new car with multiple issues. Communication to get this car serviced is impossible…read more Any kind of features you're looking for in their new lineup of 2025 would be an utter waste of money considering they don't work 85% of the time. If you bring it up to them be prepared to be worked against, even though aftercare is their "pride". Not to mention the insane hassle they put me through just to verify my veteran service. ( I have a dd214, showed my veteran ID card, and even offered any other types of documents that could collaborate my claim). Long story short if you're a vet and are buying new steer clear of this

I came here for a simple inspection sticker and was told my tint was 31 and had to be 35. They had…read moreinspected this same car a year ago and there was nothing wrong with it. So I had to go down the road to an actual autobody place that has equipment that works to have my tent measured and it was fine so I had to pay to get a certificate, which was $45 and bring it back into the dealership Into their quick lane and wait again for my car to get its inspection sticker which I was supposed to have an appointment for an hour and a half ago. The car was brand new in 2022, and it came the way it was, which the manager questioned. For two years we have had everything done for our vehicle at this location, but they will never see my vehicle or my money. In fact, they inspected it last year with flying colors. The manager brought me the law on a print out, as if I was supposed to know this ahead of time and bring the certificate with me. He said "it's your vehicle. I'm a new Manager and we do things by the book" I guess last year anything was ok. In addition, when I got there for my appointment, the guy in the Hawaiian shirt said hi but the other two people present said nothing. No one else was there. One lady finally asked if I had an appointment and who I was. When I confirmed it, I gave her my keys and sat down in the waiting room. Fast forward to when this same lady tells me to just come back after I get my "certification" that they'll give me a sticker. When I arrived, I waited for a second clerk to get off the phone and said "here's the certificate. I'd like my sticker. I just spent $45 because apparently you don't have working equipment to measure tint", the First Lady told me I'd have to wait until tomorrow due to my attitude. Seriously, are you kidding me?

Unimpressed with Adam at the Lewiston office. Tried to charge my debit card before I even brought…read morethe car back. Wanted to charge me another $150.00 when all I owed was $7.00. He was rude when my debit card declined. Anna gave great customer service and I highly recommend dealing with her at this establishment.

This business & the staff are amazing. My car had many issues recently so I did more than a few…read moreweekend rentals over the last 2+ months while getting it back up & running. They were great & made every rental stress-free & convenient. They were all so nice & friendly, I'll miss seeing them every Friday & Monday. :-) Perrin L.