I got my second holes pierced as a birthday gift to myself. I'm an adult with multiple ear piercings from tattoo & piercing studios but felt like giving Rowan a shot and I was in the area. For context, I've slept on fresh ear piercings before, they were not (and still are not) flat backed, and I do just fine. Based on the website I expected around $110 before tax for some CZ studs and a device piercing to the lobes. The studs I wanted are advertised online as $60 per pair but in store were $80. The associate tried to upsell me to needle piercing and mentioned needle jewelry has flat backs for comfort and with device piercings, I'll need to twist my jewelry daily while it heals. I understand those points but I'm 1: an adult capable of twisting my jewelry (kids may struggle with this one, I get it) 2: a nurse myself who understands clean hands while I touch my jewelry (again, where kids may struggle) and 3: a woman who has multiple other ear piercings all with butterfly backs. She seemed a little put off when I was firm on the device piercing route. Didn't really bother me, I understand upselling is probably part of her job. The nurse was nice, procedure easy and quick. At checkout I noticed a $20 charge for the cleaning solution that they gave me in an "aftercare bag." I suppose I could have asked them to remove it and I'd have picked up a solution on my own but honestly, I didn't want the hassle of explaining myself and I didn't want to seem rude or be judged/reprimanded. It would have been nice to be asked if I wanted the solution rather than handing it to me and tacking it on my bill. After it was all said and done I spent $180 on two earlobe piercings. The jewelry is quality, the store is clean and bright, the employees are very sweet (the only deviation was when I declined to upgrade to a needle piercing), and I love the look of the piercings but $180 for second holes is quite ridiculous in my humble opinion. read more

I love this place! It was super clean. Nurses were friendly and professional. As someone who gets nervous about these types of things I was totally at ease. Super fast and very affordable for what you get! I could never go into a mall or tattoo parlor to get my ears pierced! What a great concept this is.. I have already sent 4 people to Rowan and they loved it! read more

Got a piercing on my ears done today and everything went well! They accept walk ins but you can also make an appointment! The place was very clean and they walks me through every stage of the appointment. I have no complaints! read more

Too expensive & does not take cash. I had cash to pay but since they don't accept it, I'm out.

nurses were kind and environment seemed clean and sterile. Inconsistent messaging on pricing so be sure you are aware upfront of additional fees. We were told one thing when getting pierced versus another thing when we went back. read more

Came in to have my 10-year-old's ears pierced end of August and was very excited because mutual acquaintances had recommended we try it out. The place was so bright and colorful and the employees seemed very friendly. Unfortunately, as we were cleaning her ears this morning I looked at her dead on and realized that her ears were pierced completely crooked. I feel like this is somewhat my mistake for not doublechecking the piercer's work but holy crap it's a place specifically for ear piercing and it is NOTICEABLE. We're talking one ear pierced dead center, and the other earring is practically sliding off of her lobe. Pretty disappointed that her very first piercing is so botched. Would not return. read more

My youngest turned 2 today and the wife wanted to go take her to get her ears pierced professionally; so I greed. She was recommended to Rowan that it'd be a good experience and easy spot. By all means the staff were friendly and the establishment was organized and clean. They ensure very equipment was wiped cleaned so not sure if that's very sanitizing bc I know other places that'll open new equipment or at least have equipment sealed and shown that they are using a properly sterilized equipment versus wiping it clean with some "sanitizing" wipes?!?! PROS: - Clean, easy to maneuver and see their inventory. - Location was at a new style of strip mall so I thought that was cool. CONS: - Not a very unique or "Wow" inventory of jewelry in stock to choose from. - Wasn't asked if we'd like a private room in the back, the area to get my kids ears pierced was open for all to see. Maybe give that an option. - No special pricing for birthday piercing or age prices. - If you don't wanna pay the same price you would pay for some car parts just to get some weak looking earrings and ears pierced DON'T come here. I could've done the same thing. I had a talk with my wife's choice of recommendation. (Should've known better). - Prices were ridiculous - Audacity to ask for a "TIP" after paying that much for a quick 10 mins session. Not even at a Tattoo parlor charge that much!! - Parking SUCKS! TIP: For anyone who decides to go here! Research and request to the do different payments bc apparently theirs a SHOP payment option that would've been a great idea! And choice then paying full price then and there. read more

I was recommend Rowan about a year ago for whenever the time came for my daughter to get her ears pierced. I love that you can book online and I was told for kids you could schedule to have 2 nurses each do 1 ear at the same time. Since I was wanting to get my ears second pierced as well I decided I would call just to see how I should book each piercing and get a few questions answered. When I called the lady who answered the phone thought that giving me the website information was good enough but when I continued to explain and try to ask a question or two I was met with attitude. There was zero "customer service" and the 90 second phone call was enough to make me change my mind about choosing Rowan. Went to Claire's instead and the experience there was 10/10! Would leave only 1 star but since I didn't even go in and use their services I felt I shouldn't. read more

I stumbled across Rowan while shopping at the Classen Curve Shops. I had one ear which had closed many years back and wanted to start layering earrings again. I was greeted immediately and able to be pierced within 5 minutes. The front staff are super sweet and the nurse who pierced my ear was so gentle and I honestly did not even feel it. I chose the needle method since it was a redo from years back and I absolutely think that was the best method. I will return for a new piercing after this one heals. Great experience all the way around and the sweetest staff ever. read more

They promote how they are certified nurses yet use a piercing gun instead of a needle? I payed about $300 for my thirds and a cartilage that I eventually had to take out because it got infected... definitely do not recommend. There's places that use an actual needle for way less than half the price they charged me! read more

Went in to Rowan today hoping to have a good experience, however I left with a bad taste in my mouth that is going to keep me from coming back. I walked in, there were 3 nurses there chatting together. It went completely silent once walked in and it was very awkward. They wouldn't greet me or say Hi or ask me if I needed anything. I wandered around a little bit before I went up to them myself and asked about a piercing. They acted really arrogant and not very friendly or welcoming at all. I felt very uncomfortable in the environment and decided I wouldn't be comfortable getting a piercing here. If you don't want to work with people then maybe you shouldn't work in customer service. read more

My almost-5-year old has been asking to get her ears pierced for months - I made an appointment, but when we got there she started to get nervous and began to go back and forth on whether she wanted to do it or not. It's a Saturday, so they started to get busy - but everyone, even the other customers waiting, were so nice - just a good calm/positive atmosphere overall. Once we got to the chair, my daughter really started to get scared. I wanted her to decide on her own if she wanted to "go through with it," which as you can imagine, took a while. Sydney (I believe?) was SO nice and just so unbelievably patient. We never felt rushed and I really felt like at any time my daughter could have changed her mind and it would have been met with positivity vs frustration at the waisted time (you don't pay until it's all done). After the first ear they gave her plenty of time to get ready again for the other, and were so good about allowing her to lead the entire process - no pushing her to do it or saying it didn't hurt, etc. All that to say- great experience here and would definitely recommend for lobe piercings if you are okay with using a piercing gun. It does look like they may offer "needle" style piercings at some point, too, but not yet. read more