I give Brandon 5 stars for getting me into my new car. He went out of his way to get me into the car I wanted amd didn't give up until I got what I wanted at the price I wanted! Thank you Brandon!! You're the best! read more

Worst experience ever! Gave 50% down, but at the end we couldn't make the deal because I didn't like the numbers. (A $16k car turned into $31K before APR) And then they said they can't give my money back, had me going there for over a week, just for them to give an excuse why they can't give my check back.( I even was told to wait a month for the check to be returned to my acc if I dont use it) When they finally did, they were RUDE and didn't even talk to me. (And gave me the same exactly check I gave them after they said that they deposited in their bank, as an excuse to not give it back) They act like they don't charge you over 6K on "dealer fees" every time you buy a car. Even "costumer service" was SUPER RUDE when I told her that I got another car. TERRIBLE. read more

If you're a sucker, this is the car dealership for you. On the dealership's website they list this Nissan Rogue for the special price of $12,772, which is a good price for the car according to cars.com but not out of the range of similar options. What they don't tell you, is that when you go to buy a car they add thousands to the price - for me it was an additional $3,995 to the price, a 30%+ markup from the "price" (but the wanted to give me a special deal -- only $2,995 extra). This fee is apparently for some maintenance they did to make sure the car passes inspection. Rather than be defrauded by this scam of a dealer, I walked out. If you like being ripped off, feel free to shop at this dealership. If you don't, I would stay far away...the advertised prices are a fraction of the actual price. And who knows what other scams they have in store for you. read more

Route 17 Mitsubishi - Fake car ad - Car Dealers Near Me - Ramsey, New Jersey

I will preface this by saying if you are going in to look at the 2024 Outlander sport that is orange, they DO NOT have the vehicle, it does not exist. I inquired about a 2024 Mitsubishi Outlander Sport that I had seen on their website that was listed at $14,767 with only 4,000 miles on it. I confirmed that day, a few hours before my appointment with Stacey that the car was on the lot and available to be test driven. I got there, waited for a bit since they were busy, (which was understandable, they said they only had 2 people on the floor). I was supposed to talk about things with someone named Brandon, but was actually speaking with someone named Nate. They told me they were bringing out the car I was there to see, they did not tell me they didn't have the car the whole 20-30 min I was waiting. We finally get to go out to see the car I made the appointment about and he tells me as we're walking out that that car isn't on the lot. He conveniently had a bright orange 2026 model out in the parking lot waiting for us though. I asked why they didn't have the car and he said "I don't know where it is". And when I mentioned the price to him, he said "oh that 2024 is for $19k". He showed me the listing, (how are they able to show me the listing, but the car isn't on the lot?), and it does show a brand new price of $19,499. That means they knew the car wasn't there on the lot for a while, they saw that I wanted to come in and see it, and when I arrived, they decided to change the price as I walked in the door as if I didn't screenshot the original prices. On top of that, they tried to convince me to try and lease a car when I prefer to purchase. His sales manager Pate kept hounding me and giving me quizzical looks like I was stupid when I kept saying I didn't want to lease a car that day. She eventually stopped when I said I was ONLY there because of that original priced car and I would not be leasing or purchasing anything else that day. I repeat, if you're going in because of the 2024 Outlander sport that's bright orange, and now listed for $19,499, they do not have the car and are just using the ad as a bait to get you in. read more

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Big time scammers --I advise anyone considering this dealership to be careful and review all fees closely, as there may be hidden charges that are not disclosed upfront." read more

What a horrible place. Called them based on a car they posted about on Car Fax with a very low price. I called them multiple times assuring the pricing was real and they wouldn't slap on more fees. They baited my sick mother to come and then tried to take advantage of her by adding $9,000 worth of fees. Yes you heard me right, $9000!!! And then tried to justify it by saying it's in the fine print, when it was not I triple check and do my research extensively before buying a car I'm not an idiot. These guys are classic scam artists pulling bait and switch pricing to a degree I've never seen before. Buyer beware of this place. My sales rep was Pate you can see it listed in my photo, she was very aggressive, and then some other guy. Do not go here and waste your time!! My proof is posted. read more

Route 17 Mitsubishi - Car Dealers Near Me - Ramsey, New Jersey

Zero stars. The WORST experience. Found this dealer online for a used car that we were interested in. Confirmed with them two days before our appointment for a test drive and even confirmed the day before that the vehicle was still on the lot. We drove one hour and 45 minutes before we were seated at a desk where we waited for 45 minutes. At that point, the general manager brought us into his office and told us that he had been out for the prior week and that the vehicle was sold the week before. I even got a text from this dealership the morning of our test drive confirming. Tried to sell us another vehicle and we walked out. Buyer beware read more

Listing didn't match what the vehicle had as far as features. Service was minimal. Felt bounced around even though we had an appointment.

DO NOT COME HERE TO BUY A CAR!!! If I could give negative stars this is what I would give. I purchased a vehicle and I can not drive the car because they refuse to complete the paperwork for the title and registration. My car is over 2 weeks past the temp they give you for 30 days and no response from anyone in this dealership. Read other reviews because it is the same complaint. I specifically dealt with the general manager Chris and he does nothing. Supposedly he's in meetings and with customers all day that he can't return emails or calls. They take your money and don't process anything. Local police even knows that this is an issue in this dealership as they have had many complaints about the same problem and they can't do anything about it!! Absolutely awful experience and still unresolved!! read more

Just expect a $3,999 Pre-Delivery Service fee !! False advertising and hidden fees increased the cost by $5,000. If you are looking to buy a car from trustworthy dealership with integrity, I STRONGLY advise you don't waste your time here. read more

general manager Chris took care of a not so great start with a follow up call gaining our business. Today we lucked out with a top notch salesman Bill who spoke respectfully clearly and handled our transactions efficiently. thank you for getting me in the car I was looking for ! read more

Brandon W was actually easy to work with and made it simple. we will be back for our kids.

We liked a car we saw on their site and I went to see it. The salesperson kept telling me I should finance it instead of paying cash for it. I told him I didn't want to test drive the car since I know those cars well. It seems that they didn't actually have the car they advertised online and, we even pulled up the add for it on the salesperson's computer. Reading other's comments, the dealership sells for low prices but demands you finance through them to the tune of 9.9% interest. Oh, even though I insisted I did not want to test drive the car he kept asking for my driver's license. Beware of this dealership. Lots of negative experiences with them listed on Yelp. And, you be sure the glowing responses are by the dealer's staff. read more

Very misleading advertising. Went in to dealer after speaking with a rep, told him what I wanted to spend he he said sure come on in. We drove an hour to get there only to get a bait and switch on the price. They wanted $6k more than advertised. The whole place seemed sleazy. read more

Avoid Route 17 Mitsubishi a Classic Bait and Switch I had a terrible experience with Route 17 Mitsubishi. They had a vehicle clearly listed on both their website and Cars.com at a specific price. I confirmed the availability and was even told via email that they'd entertain a slightly lower offer in person. But the moment I showed up and they realized I wasn't financing through them (which is where a lot of dealerships make their money), they suddenly raised the price by $4,000. There no explanation other than that its stated somewhere (its not). It was obvious they were trying to recoup what they'd "lose" on the back end by not locking me into their financing. This is a dishonest, bait-and-switch tactic and a complete waste of time. If you're planning to pay cash or use your own bank, expect the price to jump thousands the second you walk in. Terrible experience, shady practices, steer clear!! They are a true example of "used care salespeople". read more

EVERYONE SHOULD READ THIS: I DON'T RECOMMEND ANYONE TO BUY IN THIS PLACE. On May 9, 2025 I went with my husband to this MITSUBISHI ROUTE 17 dealer to buy a vehicle that we saw through the carfax app, exactly a Nissan Rogue 2021 SL. We were attended from the beginning by Mr. CAIRO LÓPEZ, together with the manager LUIS MARTÍNEZ who with false promises sold us the vehicle!! THE PRICE THEY PUT ON THE PAGE IS NOT REAL, YOU END PAYING MORE THAN agreed. One of the agreements we had with the manager LUIS MARTINEZ was that the vehicle had to be painted in the bumper since it was with many parts without paint. When we left the vehicle for repair we realized that they only painted a circle on the left side of the bumper and leaving everything else without paint. We claimed our agreement and they didn't want to solve it. My husband and I decided to leave it like that and move on. On June 1, 2025, the vehicle gave me problems with the shifter where it wouldn't let me park and the ENGINE LIGHT TURNED ON. We quickly went to the Nissan to the supposed warranty that we paid $3,500 to have the vehicle checked and repaired, which was inspected and everything came out that the shifter is DAMAGED (I HAVE PROVE OF THAT) and had to be replaced. They were charging us almost $3,000 dollars to replace the shifter. The supposed guarantee we paid DID NOT WORK. Since the warranty didn't work, we had to take the vehicle on a crane to the Mitsubishi route 17 dealer to take care of the repair, which we were attended by the manager LUIS MARTÍNEZ and tells us that MAGICALLY they inspected the vehicle and it has nothing, that his mechanic has checked it and nothing needs to be repaired. He added that we have to request a new key because the key we have is giving problems. Which we agreed to because we do need another key. THE STORY DOESN'T END HERE!! That same day we also claimed because we had more than 4 weeks and we did not have the official license plate (the temporary one had 1 week expired) which we had to wait until June 19, 2025 for them to call us that they already had the license plate. THE BEST PART: this June 19, 2025 I went with my husband to pick up the vehicle and the supposed new key that we agreed, again the manager LUIS MARTÍNEZ denied everything we talked about the key. My husband is already tired of so many lies and so much disappointment that he claim this is not business and it is not professional to lie, where Mr. LUIS MARTÍNEZ THREATENED my husband to call the police if he did not leave in 5 minutes. My husband left the dealer and called the police since he felt threatened by this Mr. LUIS MARTÍNEZ, where we were hoping to end this NIGHTMARE and take the vehicle home. At the end we couldn't do nothing more than explained everything to the police and they recommended another contact department for any claim. This was a HORRIBLE, FRUSTRATING story plus a vehicle that WAS NEVER REPAIRED. I DON'T RECOMMEND ANYONE TO BUY IN THIS PLACE. THE WORST PLACE TO BUY A VEHICLE. read more

BE AWARE OF GAP INSURANCE ISSUES (RESOLVED) + Registration/Title Paperwork delays with this dealer! (see updates below) First off, thanks to Anthony and Abanobe, great salesmen who were upfront and honest about my purchase from this dealership. I got a Mitsubishi Mirage G4 from here on July 2nd 2025 and they made me feel welcome and didn't try to upsell me on anything. Great salesmen overall and happy with my purchase thus far. UPDATE #1: Now onto the ugly and for the 1 star review edit: I had gotten GAP insurance from them when buying my G4. No problems so far. On July 23, I tried to cancel it within the 30 day full refund cancellation period. Was told it was not processed, come back again on August because they would process it by August. Sounds fair, I'll come back by then. Come back today, August 1. Was given the run around and I figured to call their GAP insurance administrator, APPI, in case. Had the APPI rep speak to the manager, Luis, and what was revealed was none of the GAP contracts since January had been paid to APPI. According to the APPI rep, this meant that technically I'm not covered by APPI's GAP policy. At this time I brought the phone over to the general manager, Luis. The rep spoke to Luis and had mentioned the previous detail, to which Luis replied that it was information that should not be disclosed to customers. EDIT 8/11/2025: I removed this paragraph of the review per what was relayed to me information wise by the dealer per their agreement with APPI. That being said, AVOID buying gap insurance until this is further addressed by the dealer! I've been given the run around twice now in two different visits and it has made me wary of approaching the dealer moving forward. Great salespeople though they were very nice during my initial purchase. UPDATE #2: I have spoken with Luis and am possibly seeing a resolution Monday. I accidentally deleted this review earlier when I meant to edit it. I will keep this review updated with further updates. UPDATE #3: On 8/6/2025, the manager, Luis, sent me a copy of the cancellation receipt for the GAP insurance. Which I am thankful for and moving the review to 2 stars. I will wait for this cancellation check to come back to the lender before fully confirming it. But I also received another update today that the DMV has not received ANY paperwork for my car, meaning no title, registration, or plates. My tags have expired 7/31/2025. I thought it was a holdup with the DMV, but it is actually the dealer. Very disappointing to learn about. read more

Called on a pre-owned Range Rover for my mother and told them she had poor credit but great income. They tell me "their bank" can approve her but with 10k down and that the payments would be north of $800 a month. This is after I said she only has 5k down and not a penny more and I need to be in the $600/month range. So they say ok, they'll go back and check with the bank to see if they'd be willing to lower the down payment. Now anyone with any knowledge and savvy knows that finance guys at dealerships can make up to 2.5% on any finance deal they get approved so there is always movement and compromise to be made. But here's what irritates me. They didn't even bother to call back after saying they'd call back in a few hours. Which goes to show that these particular salesmen and finance guys live up to the stereotype that alot of car dealers have. i understand they are entitled to make a profit but you dont leave prospective customers hanging like that even if you feel you cant or wont make a deal. So no problem, we then went to Bill Kolb Jr Subaru and got approved on another pre-owned car with the same price tag, same year and 20k less miles, actually even more than the the Range from RT 17 Mitsubishi and her approval was with 5k down and $618/month. No muss, no fuss. So not only did Rt 17 Mitsubishi lose THIS deal but there's no way id recommend anyone over there at RT 17 Mitsubishi just for the fact that I had to waste a few minutes to write this long critique which they compelled me to do. And I rarely tattle tale on a business but this one was so blatant, I had to. No one likes Mitsubishi's anyway. They're lucky they have a pre-owned inventory to speak of and they cant even get that right. Go see Mellie over at BIll Kolb Jr. Subaru and Marty in Finance and they'll get you approved with less than perfect credit. Their service dept is impeccable as well. read more

If you want a car that doesn't shit out after 1 year don't come here. I bought a 2016 Nissan rogue in April of 2024 with like 33k miles on it. Just found out today it needs a whole new transmission. Also told me I wouldn't be upside down on my car. I am 10k upside down. Place is a scam. Sorry.... DONT COME HERE read more

The salesman was nice but the used vehicle I showed up to purchase magically went 5k not cool what a waste of time

Terrible experience trying to by my 18yo son his first car. A childish manager named christopher is a dishonest piece of excrement. My first red flag was he refused to accept my pre approved financing from my own bank. I have excellent credit and was promised a better rate. I sat around for 4+ hours and by the time they brought me into financing they tried to sell me a rate that was almost 3 times what was promised. On top of that they added extended warranties and other expenses into the loan that I never asked for totaling almost $4,000 of extra BS. Worst new car dealership I've ever dealt with. Childish christopher in finance was terrible, he promised me a good rate and went home before the deal was done but after he baited and switched. I called them liars and asked for my deposit back, they refused to give me my $5,000 deposit, got little chistopher on the phone and he insulted me and my family. His response to being called a liar was "your mother". He was cos-playing like a "tough guy" over the phone after he already went home. On top of all that the childish manager christopher threaten to fired the new salesman over speaker phone, who had only been working there for one week if he didn't escort me and my son off the premises. After demanding my money back multiple times, they called the police on me and my family. When police arrived they were on my side and let me know that this has happened multiple times in just the past couple months. Accounting was already closed by that time, so the police made them write me a receipt for the $5k for which I had to come back to pick up the following Monday. If you don't want to be lied to and scammed, then stay far away from Rt. 17 Mitsubishi. They are worse than dirt lot greasy used car dealers. read more

I had a nice interaction with Anthony and initially Ab but the new general manager Luis is extremely unprofessional, impolite, and behaved erratically. He lacks the temperament to lead effectively and it's evident his team doesn't respect him. It was suggested on multiple occasions I leave a review to express my displeasure. Nadar in finance is avoidant and was conveniently always in a meeting, out or never returned my messages left with multiple employees over 4 days. Ab told me the deposit was 100% refundable and Luis said it was not. He claimed he lost business holding the vehicle but I called 2 days before and the day before I was scheduled to come in to inform them in ADVANCE I was not returning for that vehicle. I left messages with multiple receptionists Alexa, Grace were kind and another woman who was nice, I forgot her name she had an accent but she said she was a manager too but I never heard from anyone back unless I called first. Nothing was signed it was all potential based on other factors and we agreed to touch base on or before Friday. Fast forward to my most recent and last interaction with Luis. After he failed to call me back yesterday 3/24/25 after his 11:45AM meeting with his controller to discuss my "exception" of getting a refund back which he was clearly irritated about, I called AGAIN to get an update. He asked for my card info said he'll submit it and then just said bye. No confirmation, no update, no time frame. He called back to say the card number was different so I explained how Apple Pay works and it masked my number but the numbers I gave him were the right card. He said ok and hung up. I call this morning to confirm it went through since last night after our call I received text messages from someone at the dealership (I assume) who didn't identify themselves and wrote with many typos asking me to send a picture of my card for the refund. I said I already verbally gave Luis the numbers on the phone. The person said they always need a picture for the refund. I felt uncomfortable and ignored it and decided to call in the morning to verify it was submitted without the picture. I called this morning and Ab answers I ask for Luis and tell him I'm disappointed he lied about the deposit being refundable when it wasn't because Luis said it wasn't. Ab said Luis was lying just to give me a hard time because he was bitter about losing the sale. I told him that's horrible business practice and unethical if it is truly refundable. I said he's unprofessional and that's why I had to keep following up because he never confirmed anything last night. Ab assures me he'll confirm it was processed and will get back to me. About two minutes later my phone rings and it's the dealership I assume it's Ab since Luis never calls me back as promised. Instead it's Luis shouting on the phone "oh so I'm unprofessional?! Really I'm Unprofessional?!" Which clearly was unprofessional to start. He's shouting and ranting not letting me get a word in stating he's been so nice by giving me an "exception" and refunding my deposit and he didn't have to do that. At first he said he did submit it yesterday then says "well now since I'm so unprofessional I'm going to make you wait and you're going to get it back when I decide because I don't care" and he hung up on me! I was baffled! I called back and Ab answered and I told him all about the crazy unhinged rant Luis went on and how it felt like high school gossip and he can't regulate his emotions. Ab assured me "he's just like that" and I should let my experience be known since it seems to be a common theme that Luis lacks self control. I truly feel sorry for any employee that has to work under such a sensitive and emotionally charged manager who can't even communicate his dissatisfaction with respect and dignity. I truly would not recommend this place to anyone. Anthony was nice and I still can't tell if Ab was honest and helpful or misleading but he did provide me proof that the refund was processed but Luis's behavior alone is a reason to avoid this place at all costs! read more

Unfortunately, I am writing this review due to the absolute poor handling from start to finish on purchasing my car through this dealership, Route 17 Mitsubishi. I am first mis-quoted on the value of my car. I called prior to my visit and the lady on the phone stated they utilize KBB (Kelley Blue Book). When I stopped by, they completely undervalued my car. Once I mentioned KBB, they increased the value by $3,000 (shady #1). Once I decided to purchase the car, the financial portion began. I provided information requested and they gave me outrageous options: high APR and high monthly payment; It didn't make any sense between my income and current credit score. I immediately applied to USAA for an approval of a loan while they went to deliberate. I was approved for a significantly lower interest rate and a monthly payment I could handle. They came back to tell me what they offered is "the best available options for me". Once I gave them the details of the loan I was approved for, they stated it was "impossible". Next thing I know, they're requesting to "attempt to beat it". How can you beat it? You just deemed the loan impossible to the point where you wanted to see the approval notification to verify its validity. (shady #2) When they tried to compete for my selection of their loan, they lowered the value of the new car and increased the turn in value of mine. Looking at the paperwork, I asked if they could keep the new trade in value regardless if I selected the loan with them. They said I HAD to go with them for the adjustment. They were still unable to beat my USAA loan with adjusting the numbers so, I made it a point to not choose my loan with them. (Shady #3) After everything I went through during the car-buying process--along with other inconveniences not mentioned in this review--I decided I needed to finalize the purchase as quickly as possible and never return. The only reason I went through with it was that the car had all the features I wanted, including the perfect color. They only had the car because of a trade in, or I would've never had to purchase from here. When we were finalizing everything and I was signing paperwork to claim ownership of the new vehicle, they stated verbally that they were applying a $1400 tax credit to my car due to the circumstance of trading in an old one and buying a new one. When I was signing the paperwork and seeing the detailed cost breakdown, I never saw any credit applied but at this point, I didn't care - I wanted to go home. Everything went through and I was able to drive my car home (mind you, I live in another state). About a week and a half later, they contacted me, claiming they had mistakenly offered me a tax credit that my state doesn't reimburse. As a result, they said I needed to pay $1,400 out of pocket to compensation for their loss and complete the transfer of my tags. I reviewed all my signed paperwork and requested proof of any tax credit being applied since I had no documentation of it. The sales associate then provided a new document that I had never seen before--with the bottom portion cut off. When I asked to see the full document to verify whether I had actually signed it or if I needed to escalate the issue, he directed me to the General Manager, Luiz Martinez. That made it clear to me that they had altered the paperwork and were still trying to manipulate the situation to make me believe I owed that money. When I spoke to the GM on the phone, he confirmed it was their fault for applying a tax credit because "he wasn't there to verify" the offers they provided to me, but I am still on the hook for their screw up. When I suggested they deduct the amount from the large check my bank provided, he claimed the money had to come directly from me--which made no sense, considering they were still the ones making the payment. Due to the "low" amount of money requested from their negligence, it wasn't deemed a big enough loss for me to involve a legal team. Unfortunately, I had to pay out of pocket for this high, unplanned expense. (Shady #4) Bottom line: Unless they have a car you absolutely need and no other dealership within 300 miles offers a similar option at the same price, I would STRONGLY advise staying away from this place. They are unprofessional and inconsiderate. I don't know if the situation I experienced stemmed from shady practices or a general lack of expertise in car sales - probably a combination of both. Regardless, I'll tell anyone who will listen to never buy a car from here EVER. 0/10. read more

This dealer runs a scam by not including the hidden "down" payment into the advertised price. We talked to some kind of "sales manager" Harry on the "out-of-the-door" car price over the phone before coming to the dealer from Connecticut. He never mentioned about the "down payment" of $6500, which is part of their final price. We drove the car and found out about this hidden cost only at the cost breakdown. The dealer is not trustworthy. The car had deep scratches that were not shown in the advertised pictures. We would not recommend this dealer to anybody! read more

I had a good experience here a few weeks ago. I was with Nader and he just made the process simple we didn't stay for 6 hours arguing about prices. He broke everything down and I was able to buy a 2021 crv which had no problems. Definitely recommend this dealership. read more

Nader was extremely helpful and helped me throughout the whole buying process. He explained to me the difference between all the cars and helped me pick the best car for me. They have amazing deals and were able to work with my budget. Great dealership and Nader was very patient and knowledgeable. read more

They helped me to get me new Outlander in 0% interest rate. Tony was amazing sales man. I definitely recommend this dealership for smooth sale. read more

made a mistake set up all the financing was approved went to the dealer and all their prices don't represent what you pay you actually have to pay 4940.00 more than what they advertised price and what's recorded in capital one. Which makes the car 29000 instead of what's posted 22299 even with that down they said my payment would be 569 then came back and said instead of 403 capital one posted it would be 569 per month. Bad humans watch yourself liars scammers. read more

please read this and avoid this dealer! we went to buy a vehicle with a good faith and the best intentions in the world and with all the respect that every person deserves. it was not enough for them, because of my bad review i wrote yesterday "june 19 2025" from this dealer and management of luis martinez, a few hours ago, today, june 20 2025, mr. luis martínez, at 11:31 am called me on my personal phone number while i was working, complaining about the bad review we wrote from his dealer, when everything we said it's the truth! oh and i forgot to mention that they made me wait 6 weeks for the license plates and registration which they put the wrong address on the registration of the vehicle, which we were clear from the beginning about the address and all the documents that we provided with the actual address. now we have to change it because of their negligent action and at the end he said that he won't be responsible for their mistake!!! once again the manager luis martínez threatened me by saying that for leaving a bad review, from now on they will not take care any issue of the vehicle if it comes again to the present problem, just for the simple fact that i have written down my horrible experience of this dealer. senseless threat because since we purchased the vehicle, he said we have 2 months of guarantee with them. we didn't do anything people!! we were claiming our agreement and what we paid for!! which they didnt do anything at the end. whatever happens i hold this luis martínez responsible for the threat and all the irresponsibles actions!!! all the lost time and lies by this horrible experience!! read more

I purchased my new vehicle and was told I need GAP insurance even though I clearly did not need it (I put more than 25% down, so any reasonable person would know that I did not need this coverage). I called them the next day to cancel it and they have not been able to help me out ever since. It has now been 8 months and I am still waiting to receive my refund. I was able to contact the GAP insurance directly and they canceled it for me the next day. Given that I canceled the contract within 30 days (in fact, the coverage never went into effect due to processing delays), I am entitled to a 100% refund. The GAP customer service representative was kind enough to forward my cancellation paperwork to the car dealership, but they have refused to take action after multiple attempts of contacting them. The GAP company has forwarded my cancellation paperwork in multiple instances and I have attempted to resolve the issue directly with the dealer, but they make up excuses every time as to why they are unable to help me at the moment and that I should wait longer. Hanging up on the phone with you and refusing to help out is not only unprofessional, but unethical and unscrupulous. I am writing this complaint as I have tried all means necessary to resolve the issue amicable with the dealership, to no avail. This is an attempt to prevent future unsuspecting customers from getting treated in the same way. This business is a fraud and the public needs to be aware of it. read more

I cancel my warranty didn't get All my money back yet but I highly recommend these dealerships to purchase a car they will help you with all the loans and cars available read more

BUYER BEWARE, HANDS DOWN THE WORST PLACE TO BUY A CAR FROM!!!! On March 19th, 2022 We bought a pre owned non Mitsubishi trade in, that they never inspected and or checked before selling the vehicle. We purchased a used 2018 BMW GT 330i. Literally, the very next morning less than 24 hours later the car overheated due to a major radiator leak. It took another day just to get them to flat bed the car back to their shop. When ever we called for updates the service department never took our calls, only gave the receptionist vague update to give to us. When they finally fixed the problem the service department DIDN'T provid documentation stating of what was done to the vehicle. That took another two and a half weeks before they provided some form of repair paper work. Now moving on too, two weeks later my boyfriend noticed that the car had a strange vibration to it and low and behold that two tires were BAD, one had a dry-rot and the other a huge bubble. May I just add they avoided ALL calls from start to this very day! We never spoke to the General Manager to express our concerns, this place was horrendous from start to finish. It officially has been a month and a half since our trade in and they STILL HAVE NOT PAID THE VALUE TO THE BANK. They acted like they were here to help since my boyfriend is a Army Veteran, once the deal was done they completely disregarded us from that point on. Not only would I never recommend this establishment, but I will never ever go back to this dealership. Best of luck to you if you decide to take that chance. read more

My experience working with Hatem was by far the best I have ever had in a dealership. He went out of his way on more than one occasion to help me and was responsive to my calls. I am not sure if this dealership knows this but he is a tremendous asset. He is personable, helpful and took the time to listen to my concerns. The issues with my car were resolved and I could not be happier. If you need to have your car serviced and need someone that is honest and works with you.....ask for Hatem. You won't regret it! read more

I bought my car back in May. Haven't gotten a receipt nor paperwork for the vehicle. Just a fake plastic plate that is now expired. Would seriously not recommend. Take your business elsewhere. Guy who runs the dealership is the nastiest. read more

BUYER BEWARE. They will try to tack on additional fees that are COMPLETELY unnecessary like reconditioning fees on used cars if they bought the car a certain way then that's their expense to take care of, NOT THE CUSTOMER'S. DO NOT WASTE YOUR TIME. I regret coming here, the only thing I was able to get out of here is how to pick up on sketchy dealings. read more

We got a good price for a new lease - 2022 Outlander SE. All paperwork & negotiations went smoothly & closed a deal by text in one afternoon. Unfortunately when signing for a NEW lease term with Mitsubishi Rt 17, they promised to pay my last payment from the previous Mitsubishi vehicle I had. This is where they went wrong! I signed a new term on 1/28/22. After more than 2 months of constantly calling, emailing & speaking to the Dealership we received nothing but the run around & false promises! Finally on 4/8/22 my wife & I made our last payment since our credit had been affected. Wish they would have kept their word. Too bad, everything else went well! Obviously what you get in writing is not honored! read more