I highly recommend Rouse Heating & Air Conditioning to anyone who has a need for service. I called Rouse in an urgent state of mind on a Friday afternoon. Right away, Ellie, the lady I spoke with for an appointment, was professional and kind. She suggested a couple of things I could do to check my air conditioning. She made an appointment for me the next day. A short while later she called me and said that a technician could be at my home later in the evening on the same day I called. Shane Carry showed up in the time frame I was told. He was professional and listened carefully to my concerns. With his knowledge and expertise, he began to assess the situation and informed me of the entire process. This helped me to understand my air conditioning system better. Shane went above and beyond when he came to my home in the evening after his long day at work so that he could make a service call to fix the issues I had. Thank you so very much. Happy customer here! read more