My car battery had completely died and I contacted USAA who got me in touch with this towing service. Their expected time of arrival was 45 minutes. I waited the 45 minutes reached out to them and they told me another 40 minutes, then 20 minutes then they lied and said they had sent someone out which they never showed up. I contacted USAA who contacted them and the towing service told them they would arrive in 20 minutes. Long story short I waited almost 4 hours and no one showed up then they stopped answering phones calls and hung up on me and didn't respond to USAA either. They are very unprofessional, extremely rude and they are liars. They never showed up by the grace of god some random people helped me. I would never recommend this service and I've contacted USAA to flag this towing company so that other USAA members can avoid this company. read more