Hello, I have lived in Pinhook Fats for 3 years now. The Maintenance is quick to respond to my…read morerequests and they are always respectful. Julia and Jackie have done a wonderful job in getting back to me with any questions, comments, or concerns. Jackie is very friendly and always willing to help. Several times she has tracked down missed placed deliveries and has personally brought them to my apartment door. Jackie did a wonderful job in helping me move into a beautiful yet spacious 2-bedroom apartment in which I love. Thank you for all you've done. Sherrie R

Yo, Bert - do you live in apartment an apartment in Pinhook Flats? Have you ever? Just…read morecurious... Ok, pursuant to other reviewers, I am not overly sensitive or crazy. I am here for a visit and I will say I AM used to living in a single family home, so I thought maybe my sensitivity to the ongoing noise (from within and without) was just me; thank gawd it's not me. I would also like to venture that many in this area are not familiar with Yelp or there would be more reviews like mine. My daughter and her husband moved into this building several months ago. Unfortunately they rented a unit that is now facing construction that appears to be going, non-stop, 6 days a week! There was no construction, in sight or disclosed, when they initially signed their lease. The apartment itself is beautiful. It is spacious, has high-end finishes and two large bedrooms and baths with granite counter tops in bathrooms and kitchen. Yet, how can one possibly enjoy watching TV or having a glass of wine on the terrace with CONSTANT NOISE? Last night I swear the people above NEVER stopped walking. NEVER. I also think the upstairs tenants walk on their heels! My daughter told me it was actually worse before she complained! Although located in a very trendy and upcoming area I would definitely think again about renting in this building. To me, the bad just doesn't outweigh the good. P.S. Thought I would post some photos of the landscape the east side apartment dwellers view, complete with surround-sound!

We been here for almost 6 months now and have been so impressed by management. They are very…read more responsible and helpful and prioritize the needs of their tenants. Maintenance is also very quick to respond. The facilities are nice , clean, spacious and such a good value! We love living here and highly recommend it.

My wife and I have lived here for two years and just moved to a larger apartment within the complex…read morebecause we like it so much. The apartments are very nice, the management is great, and the location is top notch.

I lived at Westport for 1 year as it was my first apartment. From start to finish I enjoyed the…read morestay here. With the lake, the helpful managers/crew, friendly neighbors, wildlife/lake & amenities, it made renting feel like a space rather than just a room. I am grateful for the opportunity to stay & would continue to, but I run a small business so I needed a bit more room. Apartment living is always a challenge, but Westport made it as easy as it can get. Will miss the staff & George the goose. 10/10 recommended if it meets your budget.

Well we don't like this place. It depends on neighbors for sure. We asked if there were kids above…read moreus and we were told No. Later we find there is a toddler above us and 2 very loud parents. Legally they can't tell is if there are kids but No is very different than "we can't tell you". The 3 gorillas make out lives miserable and the office won't help. I even contacted the company and they said we could move apartments but we would have to pay all the OPPD, MUD, COX, and moving costs so it wasn't worth it. That's about $200. When we moved in there was abrown substance leaking from the frig I cleaned up. It smells really bad. A window was broken. We were missing window screens and carpet was pulling up. We were not happy. Also they gave us paperwork about moving in fees which was hard to figure out since the office person could not explain it well. So we were surprised about some stuff. When we were in the office after moving in another couple was confused as well and going through the same struggle to figure out what fees were needed. Our lovely neighbors like to play in the dirt and then sweep in down to our deck so we can't keep anything really on the deck because it gets covered with soil. We told the office but they can't do anything. The lake is nice if you like being woken at 5am by ducks and geese. The air conditioning and heat are SO LOUD. We have to turn up the tv and yell at eachother when it's on. The air intake is right in the living room and it's deafening. I don't recommend this place at all. It's run down and not well maintained. The pool and workout area are under construction and have been since we moved in. We have now been here for 6 months and the fire alarm for the entire building has falsely gone off 4 times! It of course is deafening but when its a false alarm it serves only as a complete disruption and headache.

Up until May of last year it was great then the new owners took over I've had water since May 1st…read morehow they promised to move me accommodation they never did it bugs gone and on and on now they're trying to evict me up at 3 and 1/2 years imagine that a 65 year old disabled veteran unqualified they say it's back up for sale I don't know I thought it was here for life that's all they had to do is fix the leak for my insurance company so they can pay me State farm would have paid everything they chose not to do it unfortunately courts left to figure it out it's a shame I was really hoping to be here till my end of life

I am a former tenant as recent as April of 25. About a month after I moved in a new management…read morecompany bought the property. We were without maintenance for weeks I all had to snake my own kitchen sink because I had stagnant water just sitting for weeks because no maintenance. I got pictures too. Shauna, the main property/office manager is completely unprofessional. She is rude, rolls her eyes, tells you to shut your mouth and listen to her. She also allowed me to look through every resident that receives OHA section 8, personal info I saw all of their phone numbers exact addresses, social security numbers as well as how much OHA pays of each person rents. That's a big nono and her former office assistant was in the office when it happened as well. The apts are like the crack house in the neighborhood, run down siding just falling off and left to lay on the property for weeks even months. Shauna thought it would be a good idea to replace the parking lot which was not bad at all instead of replacing the roof on the garages,which desperately needed it. One of the reasons I moved there was for the pool it was never filled, ever. I have had other tenants say it hasn't been filled in years. My upstairs neighbor kicked my dog in the face and got bit I saw it I got it on video shortly after she bought a brand new chrysler. The humane society saw the video did not remove my dog and I stead of Shauna reaching out to investigate she automatically slaps a 14 day notice to get rid of my dog whom is legally an emotional support animal signed off by my doctor. Then when I approached her about the 14 day notice that was out there on my daughter's birthday no less. She became angry and enraged rolled her eyes and was threatening me. Then when I brought up her allowing me to look through the OHA paperwork she blatantly lied to my face and said she would never. Fast forward because of that incident she then slapped a 14 day vacate for everyone in my household which is illegal. I then turned to my caseworker and several hours later I had a legal 30 day vacate before they evicted. The neighbor who attacked my dog still lives there. And whatever you do for the love of God do not move to these apartments you are not allowed to even smoke a vape on your balcony and there are Methican Americans or tweakers everywhere your car will get broken into it is just not a safe place all the way around! I wish there was a way to attach pictures to this so you can see for yourself! Also the last day I was moving I had to ask Shauna a question when I finally got her attention she literally looked at me and said what very rudely in front of other staff. I'm not sure how she even got that job in the first place. Shauna and that moline management need to be investigated. I have also filed a complaint with the fair housing act! This place is garbage!!!

We moved in July 2026 and are very happy here. We've had no trouble with noise. Ants came in once…read moreand maintenance took care of it immediately. Maintenance has been outstanding! Quick, knowledgeable, and friendly. They leave no messes either! The office staff are a pleasure to talk to and very helpful too. We definitely recommend these apartments. Sharon

My husband lived here for two years, and I joined him for the last few months, and we had a great…read moreexperience. I would venture so far to say that this is the best-managed apartment complex in the metro. Here are some positive highlights: - snow removal is VERY prompt. I leave for work at 7:00am, and it was always clear by the time I had to go to work - quick maintenance response time - new, modern amenities - management tries their best to build community (e.g. weekly food trucks) - regular cleaning of common spaces - very friendly staff who learn your name right away The one downfall is the parking situation. If you come home too late, you might be parking faaaar away. However, I would recommend this for anyone looking for an apartment in Elkhorn/West Omaha.