Reported me to a debt collector after telling me they owed ME money! I moved into a one bedroom on the tenth floor the now City View apts in late 2009 by myself. I enjoyed most of my stint in this building with a unit at the end of the hall and a nice view. I never really had much of an issue with the management until this past October I had found a house that I went ahead and decided to buy. So naturally, I went ahead and gave my move out notice to Kelly one of the long time leasing office girls, who I thought was a pleasant individual. Sadly I knew I had just signed a lease a month or two before with a new provision that called for a 60 day notice of departure or face a 900 dollar early termination fee. I visited Kelly in about mid october, and knew I was giving about thirty some odd days notice, but what was clearly inside the 60 day early termination clause. I had a friendly chat with her about finally leaving for new home ownership and of course she and I both acknowledged my complete obligation to pay all fees associated with my early departure. To my complete shock and surprise, Kelly explains to me that there has been an accruing balance on my behalf with the building in the amount of somewhere just over 1100 dollars due to me overpaying rent little by little, or so she thought, she even turned her monitor around to show me, as I stared in pleasant astonishment. I left the office feeling like I had the sun shining on me after she explained that I ought to be receiving about 470 dollars back, assuming that was barring any other fees assessed when my request for termination was processed by her management. She told me that it could take at least a week before she would know what the status was of my account, so I waited one week then two, and finally called and reached her. She said she was sorry for the delay and made mention of a new senior office position in the midst of being filled as the reason for my paperwork not being processed, I said thats fine, no problem. I then called the next week and was given the same answer. Cut to Nov 25th, 5 or so weeks after I'd given my notice, I am moving my things out of my unit that day, and when finished decide to go down and visit Kelly in the office. I told her that I would like a formal walk through, and she obliged, calling the friendly maintenance lead to join me for a walk through. After returning to the office with an all clear from him, Kelly is again kindly stating that I should be receiving four hundred and sixty some odd dollars back, which I'm still delighted to hear.
Between 11-25-17 and 1-06-18 I was told in no less than 3 phone calls to the City View office that I absolutely had a check being mailed out to me. The first time I was told by Kelly that my account was finally processed was Monday or Tuesday the week of DEC 5 2017. Up till now, I could not be 100% certain of the amount I'd actually be refunded, but on this call she confirmed to me for certain that I was going to be mailed out check and asked for my new home address. After this call I thought I could rest easy. Not to be. More than another week had past when I dialed her up and we nearly repeated the prior exchange. After about another week went by, I called the office again, by this time it was Tu Dec 19, I believe, or about 3 days before Christmas break. I reached a girl by the name of Baily, who I'd never talk to or met before in person. I explained that I had recently moved out and was wondering why my refund check ,as promised in the mail, twice before, had not reached me yet. Baily kindly looked up my account and recited exactly the figures that I'd heard prior, stating that maybe it was possible that my refund was one of the ones she had just sent out that morning, but could not be sure other than that it was clear to her that I was still due that amount. She ended the call stating that my check ought to be mailed out before Christmas, so I was appeased. I got tired of waiting any longer for the check to arrive, so on the 6th of Jan 2018 I drove to the building. I happen to run into the sweet old Hispanic fellow who works on the property doing misc property chores, who's face lit up when he recognized me before I entered the building. I didn't have to tell him that I'd moved out before he began telling me a broken english tale of a City View resident he knew of being allegedly fraudulently bilked for around 1400 in fees after moving out. He seemed very concerned for me, and told me to "Be careful". I was relatively unaffected by his troubling news because in my mind I had already gotten the resolution of my finances, save for check in hand. Boy did I have another thing coming!
I reached the office feeling that at this point I was being avoided knowing that my phone message to the office on my drive down was not replied to along with a call about a week before that. I entered the office..Read the rest of my story at Apartmentratings.com read more