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    Roula's Hair Studio

    5.0 (2 reviews)

    Services - Roula's Hair Studio

    Haircut

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    4 years ago

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    15 years ago

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    Nucci Salon & Spa - Hair inspiration of what I wanted

    Nucci Salon & Spa

    3.9(25 reviews)
    1.1 mi
    $$$

    Terrence is, without question, the best massage therapist I've ever encountered. Every session…read morefeels completely tailored to what my body needs that day, never a cookie‑cutter routine. He's a true miracle worker with an almost intuitive ability to find tension and pain without me having to say a word. These are genuinely the best massages of my life. He applies exactly the right amount of pressure to work out deep tension, yet the entire experience is still incredibly relaxing. I've been to countless massage therapists over the years, from students in training to practitioners at the most high‑end spas, and no one comes close. Terrence blows everyone away.

    I wish there was a review like this before I booked…read more I enjoyed my stylist but that's about it. I did not appreciate that the guy who took my reservation made me give him my full credit card and code over the phone even though I said I was very uncomfortable with it. Now if it was on a secure website, fine. I don't know him and what he's going to do with it. I also did not like that they have a questionnaire you fill out when you go in that asks you incredibly personal things like do you have kids, how many, if your married, when did you get married, what salon did you used to go to and why you stopped going. Left me feeling super uneasy, and vulnerable, all for a haircut?!! This is not a high end spa, no need to get that personal. No thanks.

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    Luxmode Aesthetics & Wellness

    Luxmode Aesthetics & Wellness

    4.5(8 reviews)
    1.7 mi

    What we're not going to do is rewrite what happened to make this sound like a scheduling…read moremisunderstanding or a communication issue on my end. That was never the issue. Screenshots attached. I spoke directly with Dr. Hank before traveling from Boston about my follow up and additional treatment so it could be handled during the same visit. I then arrived and found out he was not there. Your office told me he was in training and couldn't get out of it. Dr. Hank later told me he had a plumbing emergency at home. Those are two completely different explanations, and that's exactly why this felt misleading. Dr. Hank's text that "if travel and provider availability are important factors to you" is frankly absurd. Travel and provider availability should be important factors to every patient. That is not some unreasonable or unique concern of mine. Whether a patient is local or flying in, clear communication about who will be available and what to expect is basic professionalism. There are plenty of aesthetic practices that can perform these treatments. That is not the point. This was a follow up related to treatment I had already done with Dr. Hank, which is exactly why I flew in. Trying to reframe this as though I should simply go elsewhere completely misses the issue. As someone who also works in healthcare, I find the nonchalant handling of this especially concerning. Aesthetic practice or not, patients still deserve honesty, continuity, clear communication, and respect for their time. What's most concerning is not that something came up. It's the inconsistent explanations, the dismissive response, and the attempt to minimize a very valid complaint instead of just owning what happened. That's not a misunderstanding. That's poor communication and poor customer service.

    Customer service is 10 out of 10 Dr Hank walked me through…read moremy treatment plan and made me feel very comfortable!!

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    Roula's Hair Studio - hair - Updated May 2026

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