Dr. Roueche and his staff are incredible. I brought my little boy in for his teeth cleaning. My…read morelittle girl, who was very sick, was with me. The staff saw her and noticed that she didn't look good. Dr. Roueche offered to see her. I knew the inevitable was near. I decided to put her to sleep and Dr. Roueche said he could do the procedure that day. I brought her back and picked up my little boy. Dr. Roueche and his staff were so sympathetic. They cried with me and let me stay with her body as long as I needed to. They let my 3 other fur babies stay in the room too. Dr. Roueche and his staff are so kind and caring. I fully trust Dr. Roueche with my fur babies.

My mom's dog passed away and every place we called to cremate our dog was charging up front and my…read moremom had issues with her card. She had asked the staff here if they can do payments with her and they gladly took care of her, the receptionist was super sweet. We have been coming here for years and will always recommend thank you

I took my cat there and they did a fabulous job. He was in fight with another cat so he needed…read morewound care. They are pricey though.

Great vet and very thorough. I took my male in for a regular physical and my other dog had a fever…read more They were able to treat her as an emergency without having to wait. Very thankful for the staff and the doctor!

My cat of almost 22 years of age, suddenly took a major turn for the worse. She was clearly…read moresuffering. By 3pm we had to do something, the staff was very accommodating, and compassionate, they got us in within 30 minutes. Everything was explained thoroughly, and dr OH was outstanding. Thanks for all your help, in our time of need.

Today I left this office after 4 years and will never look back. My frustration comes after a…read moreseries of unacceptable mistakes that public needs to know. My personal mistake was to keep going to this place due to the amazing reviews so I thought that I was just having bad luck. We start a couple of years ago with an ear infection when the dog came back from the back of the office with the wrong ear treated. About 1 y and a half ago I brought my dog in for limping, dr Kim diagnosed elbow's arthritis, 2 light walks a day for the rest of his life. Nothing to really do about it. It sounded dumb to me since the dog was only 3 y old so I contacted an orthopedic, the orthopedic removed a broken anaconeal process that dr Kim didn't see at the XRay and talked to me about a very modern treatment which we promptly jumped on, the dog was up and running normal in 2 months. Last year doctor Oh sent me to the ER with a diagnosis of GDV while my dog was actively vomiting fluids (1st hint of the fact that couldn't have been GDV) wasn't bloated, wasn't panting, wasn't foaming, because he had confused an enlarged prostate with a stomach on the X-Ray. Access Woodland Hills pulled up the dog in 24h with simple antibiotics. Today it was the culprit, with the dumbest conversation I ever had in 50 years of my life with the front desk. My dog has lost 2 or 3 pounds in last few months. He went from about 92 to 88. Or who knows? the scale they have in the office is never accurate. Without saying anything a couple of months ago they had put him on a lower dosage of cytopoint which I noticed just from the fact that they billed me a lower price and that the medication hadn't been effective at all all of sudden. Whoever has a dog with skin issue knows how nasty it can get very quickly. I complained 3 times in separate occasions, in person and over the phone, I brought it up when I booked the appointment and today I went back saying again that his skin is a mess and I needed the dosage he has been doing for the last 2 years. They put him on the scale and his weight was 89.5 lb, like for real I am not making it up. Higher dosage starts at 90 lb, there's nothing they can do. They didn't offer a consultation, they didn't offer an alternative plan, the desk employer looked so satisfied that she wasn't going to follow this annoying patient's request. I was boiling, I just couldn't handle so much stupidity, I threw the muzzle I was holding in my hands on the scale which bumped on 90 lb and I asked if I could have his regular dosage now. They called me rude. I didn't have the patience to handle so much retardation. I left and randomly called Pinnacle. They fit me in, visited the dog, gave me his old dosage of cytopoint (surprise surprise they charge less) added apoquel and antibiotics (this how bad his skin was), loaded me with info about soaps and creams, dr Amsel and his technician visited the dog without muzzle before my eyes and without all the scenes that I was used to get at AMC for my 'aggressive ' dog, and I paid a total of 500 dollars which would have covered only 2 cytopoint injection at AMC. AMC takes more patients they can handle. There's always a different technician, a different doctor, front staff looks always overworked tired and confused, only thing are good at is chasing you with a reminder of any possible vaccine. Dr Kim is always rushing, one time to cut corners, because it was late and waiting room was still full she shouted to me the procedure she was about to do on my older dog from behind the front counter while I was sitting in the waiting room and everyone around me was talking. How professional is that? I hate bad reviews but if you are not detailed oriented passionate and professional in medical care maybe it's not your job. And always advocate for your pet and ask second opinions, because if your pet has a real health issue this place can't go beyond vaccines, flea medications and spay or neuter.

Treehouse animal hospital is like no other vet I've been to. They are so so so caring and Dr. Dewey…read moreis incredibly knowledgeable. We're fairly new to Valencia and took our dog Jake to her after moving here. Our previous vet was great but was never able to properly diagnose his chronic cough correctly, we ran a battery of tests with our previous vet and never got a straight answer. Dr. Dewey diagnosed him correctly and got him on a treatment plan on our first visit. She always offers alternative treatments and presents options clearly. Her staff is wonderful too! Everyone is nice, friendly and very caring for our pups.

Love! Love! Love! The whole staff is wonderful. Caring, nice, and knowledgeable and Dr. Dewey is…read moreAMAZING! The only downside I have with this practice is they are quite pricey but they are a state-of-the-art facility and that doesn't come cheap. Always a good experience with their team.

Such a thoughtful, compassionate team to help your pets cross the rainbow bridge. Price was more…read morecompetitive than others in the areas too. (sorry you have to be looking for this service )

The attention they give to each patient is second to none. So thorough. So caring. So…read moreknowledgeable. With a Senior Miniature Poodle and Senior Great Dane, we are committed to our new, amazing vets, No Place Like Home.

We took our Cat a few months ago because she was not feeling well. We felt that we were totally…read morebeing played. Felt like this business is the best at bait and switch. Never again will we take our cat to this place.

I have brought my animals here for years now. Today I brought my 8 month old kitten and was about…read moreto be charge $991 for standard blood work, urine analysis, and a few other tests. $560 JUST for blood work. I called two other vets and googled to confirm that the normal range for a blood test is $90-$250. It is horribly unethical and terrible to take advantage of pet parents trying to do right by their pets and overcharge so much! I'm appalled. I'm so upset to know that I've probably overpaid so much with my other pets. Not to mention, the doctors are inconsistent with treatment. Never again. Found a new very that actually treated us well, on time and for literally 1/3 the price!

I've been going to this animal hospital on and off for over ten years, but I stopped for a while…read morebecause the constant upselling made me uncomfortable. I honestly wasn't sure I'd ever return. But my past two visits under the new ownership completely changed how I feel--they reminded me why I trusted this place for so long. The first visit was with my Frenchie, who had a hematoma. I had already been to two other vets who pushed surgery as the only option, and it just didn't feel right. I didn't want to put him under anesthesia for something that seemed cosmetic. When I came here, Dr. Brink said surgery was excessive and offered an alternative treatment. I can't express how relieved and grateful I was. It finally felt like someone truly cared about my dog's well-being. The second visit was with a dog I was babysitting, and the situation was incredibly stressful and complicated. Dr. Tran, Gabby, Lauren, Dr. Sures, and the rest of the team were unbelievably compassionate. They were patient, understanding, and genuinely went above and beyond to help us through something very difficult. Their kindness meant more than they probably realize. After everything, I'm so grateful for the changes under the new ownership. It truly feels like the heart has come back to this clinic.

HIGHLY RECOMMEND -- Amazing, compassionate, and fair veterinary care!…read more My cat recently developed symptoms of an upset GI tract, and I called early in the morning to check availability. They were able to see her the same day, which immediately relieved so much stress. Their later office hours were a huge blessing--especially compared to emergency clinics that easily charge three times as much. We arrived for our 5:30 appointment (they close at 8), and even with their day almost over, the entire staff was incredibly kind, patient, and helpful. Dr. Brink was our veterinarian, and she listened carefully as I explained what had been happening. She immediately began narrowing down the possible issues and communicated every step clearly. Before doing anything, they brought in a full cost itemization and explained each item in detail, answering every single question I had. The pricing here is beyond fair--and transparent. While we were discussing everything, my cat had an accident in the exam room, and the staff insisted I didn't clean it and moved us to a fresh room without hesitation. My girl is extremely fearful, so sedation was difficult. Dr. Brink and her team worked tirelessly to help her, and even though we couldn't complete the tests that evening, they still sent us home with medications to treat her GI symptoms. They also discovered an ear infection during the exam and provided treatment for that too. I came in with one problem, and they sent us home with answers I didn't even know we needed--this alone impressed me so much. They made arrangements for my cat to return the next morning for another sedation attempt (for bloodwork and an IV). When I came in around 1pm to check on her, another doctor (not sure of her name, but she was pregnant and so kind) took the time to personally reassure me that my girl was doing great. Before sedating her again, they even called to confirm the full treatment plan--another huge green flag. Less than an hour later, they called to tell me everything had gone smoothly and her blood panel was already complete. They even cleaned my cat's ears out as she was sedated so I could easily apply her medicated drops. I have NOTHING but positive things to say about this veterinary hospital. The entire team is compassionate, patient, and truly dedicated. Thank you all for treating my spicy, demonic little goblin with so much love and care. You've earned a lifelong client! It's been about 3 hours since we left the clinic and my girl is purring, eating, drinking, and using the restroom all on her own! Already feeling so much better than the day we came in. Odessa sends her love too!

Cinema Veterinary Centre is always caring and professional. For the last 15 years, I have trusted…read morethem with all my pets.

I would give this place zero stars if I could! I thought this place would be a good option given…read morethe positive reviews but when I walked into the office it was anything but. For starters, when the vet tech asked me to place my dog on the scale I noticed that there was a huge puddle of urine on it. Yuck! I asked her to clean it up before I'd place my dog on that scale. That's beyond unsanitary! Then when we got to the exam room, that also looked unsanitary! The mat on the exam table had what looked like dried urine stains and nothing smelled clean or sanitized. Really gross and now I'm worried that my dog could have been exposed to something since it's likely nothing in that exam room had been cleaned. I should have left right then and there, and wish I had because things didn't get any better. The vet took forever to come into the room. I was only there to get my dog vaccine boosters but felt they were trying to evaluate and look for random diagnosis. They also were pushy about heart worm testing and charged an arm and a leg for core vaccines. Much more than any place I've ever been. It felt very scammy. And when checking out and paying the hefty bill the receptionists weren't very friendly. Honestly, the whole place just had a bad vibe. I wish I never took my pet here. I don't plan on bringing my pet here ever again and I feel very upset that I trusted bringing her here in the first place. I can't understand how anyone gives this place a positive review. My experience was bad!!

I called to ask how walk in's work which her response felt very rushed. unfortunately the time of…read moreappointment she provided wouldn't work for me because of work. I let her know I was new to the area and if there is another vet or hospital she can suggest in which she proceeded to say you need to find that on your own...so your telling me if your personal dog patient needed/had an after office hours emergency your going to tell them figure it out on there own? I understand I was not going to take my dog to your vet but in customer service and working with pet parents who are in vulnerable situations with a sick dog you can be respectful. Very unfortunate customer service. I had called another vet who even though I didn't take their service they were able to provide another suggestion.

Always a 5 star experience when we come here. We are so lucky that SRVC is our primary vet and we…read moreadore every doctor and every single staff member. We cannot thank you enough every single day that you work so hard to keep Rocket, Breezy, and fan favorite, Tulip, healthy and we cannot thank you enough for the love that you give to all of them. Thank you all so much for again going above and beyond for us. You all are such a fantastic hospital and you are the definition of true veterinary medicine professionals. 1000/10 stars are needed for your compassion, care, and expertise!

We came in after our puppy got a big cut in his ear, and they welcomed him in open arms, took care…read moreof him and sang to him as they were doing thier procedure. you can tell the staff who works here lives what they do. I wont go anywhere else for a future vet visit. I know Rocket is thankful for the staff, as well as my fiancée and I!

On Thanksgiving, our elderly pet rat, Apricot, suddenly became lethargic and developed labored…read morebreathing. Rats are wonderful pets, but their lifespan is short, and they're prone to tumors. Apricot had developed a mammary tumor a few months prior and was nearly two years old. It was clear she was in distress, and we felt the most humane choice was to end her suffering. We assumed nothing would be open on a holiday, but I called VEG after remembering their location next to the Vons I visit. The receptionist was kind and told us to come in right away for euthanasia. When we arrived, the large main treatment area was focused on a critical case involving a Labrador, with a family gathered nearby. There were comfortable couches in a waiting area with plenty of room. We were placed in a private room to wait, which was thoughtfully designed to feel calm and comforting. It had soft lighting, gentle music, electric candles, a fragrance diffuser, and even a memory book where we wrote about Apricot while we waited. It was sweet to read what others had written too. That space made a difficult moment more manageable. Over about 45 minutes, staff checked in on us regularly, offering water and explaining the process. Once available, the doctor discussed euthanasia options. Unlike our regular vet, who uses gas, they explained that they prefer intravenous injection for a more controlled and peaceful passing. However, due to Apricot's size and likely dehydration, accessing a vein was extremely difficult. Multiple staff members attempted carefully to find one in her tail, but it was understandably challenging. The remaining option was an intracardiac injection--a needle through her chest into the heart. Apricot was already minimally responsive, and we agreed to proceed. I stepped out, while my husband stayed with her. He said she reacted briefly but passed almost immediately. This wasn't an easy experience, but the staff handled it with honesty, patience, and respect. They kept us informed at every step and treated both us and Apricot with dignity, never once making us feel like she was "just a rat". A few days later, we received a sympathy card signed by what looked like the entire team. That unexpected gesture meant a great deal to our family. With all the pets over my lifetime and all the euthanasia we've had for them, never once did a vet send us a sympathy card. We expected a high emergency holiday cost, especially given the circumstances, but the total was about $200, only slightly more than our regular vet. While euthanasia for small animals like rats can be technically difficult, we're grateful VEG was available when we needed immediate help. Everyone, from receptionist to vet tech to nurse to doctor was kind and gentle. I would return for future care, especially in urgent situations.