Amazing, speedy, and friendly service from Cameron! We had *stuff* overflowing into our yard, and water bubbling in the sinks. He came out right away, got our line cleared and helped us figure out our next steps to fixing the bigger issue with our line. We will definitely keep coming back to Roto-Rooter for plumbing issues. read more

The plumbers fixed my problem and did a good job. It was a plugged line. No issue with them. The thing people need to watch for is their charges. They sent two plumbers and I was ok with the $105 diagnosis charge. I was actually ok when they told me their charge for 2 was $350 per hour. What I didn't understand was a minimum of 1 hour. It ended up costing over $ 500 for a less than half hour job. It bothered me a lot and I called the next day to tell them how I felt about it. No call back from manager. No future business from me. There are other plumbers who charge for the actual time they work. read more

Matt Farnkoff was super, explaining what was needed, and very helpful... very professional.. will recommend... John Dawson, Richland Wa...

I usually go with Riggle plumbing but they were booked out a week and my shower was backing up. Roto Rooter tells me they have an $89 charge to get the plumber to the house. This means that I owe them that much as soon as I answer the door. I thought it was a simple clog (which it was) so he wouldn't be charging that much more...He arrives and I show the plumber the drain. He runs some water and says "you have a hair clog". Genius right? He then says "it will be $250 on top of the $89 we have already charged you." So now I am in a position. Do I forgo the $89 and tell them to go pound sand or do I keep moving forward? I went with the second option thinking that there is a possibility of something more with the drain. I agree and sign his iPad. He goes out and gets his snake and 30 seconds later he has a tiny clog of hair on the shower floor and is putting his snake away. I am like "that's it?". I paid and as he left I told him that I probably won't be using Roto rooter again because of their ridiculous pricing (and how they trap you). To add a cherry to the cake of my day, my husband brings home the mail the very same day which has a 30% off coupon to any Roto Rooter service. read more

Roto Rooter - $350.00 to get this mouse sized hair ball out of my shower drain. Took all of 30 seconds. - Plumbing Near Me - Pasco, Washington

My goal to try and clear the tub and bathroom sink drains, myself, did not quite go as planned...while I had a little luck with the tub, the bathroom sink got worse...time to call in the professionals. Tyler came 15 minutes after I called Roto-Rooter! He was courteous to both my sister and I, as well as to our 3 cats and doggie! He got to work, right away, and less than half an hour later, both of our drains were working perfectly! He was respectful of my previous efforts, and also offered some pipe protection fluid, which I had never heard of, before... I am very hopeful that this will keep things flowing effortlessly, throughout the spring and summer. We have a friend visiting soon, and the last thing I wanted was for her to endure slow drains in the bathroom! The snake work and pipe protection fluid were all under $260.00, and for the peace of mind, totally worth it! Thank you, again, Tyler and Roto-Rooter! read more

Bruce, Mike, and all the folks at Roto-Rooter in Tri-Cities were amazing!!! Great communication, good follow through, good value, knowledgeable, professional, and just an all-around great group to work with. I would absolutely recommend them for any plumbing needs. read more

We had an issue with our kitchen faucet's water flow: it went from strong, to weak, to a trickle, to drips over the course of about 2 weeks. After troubleshooting the issue to the best of our ability (including checking water lines, filters, cartridges, and more), we finally gave up and called Roto Rooter. They arrived quickly (within the hour!) and used their tools to diagnose the issue...and within 20 minutes, they had the faucet flowing full speed again! I can't recommend these guys enough! Tremendous customer service and quick resolution to our issue. We'll definitely use them again! read more

Adam is AMAZING!! We had huge tree roots stuck in our pipes, Adam was so friendly and fixed our problem fast and efficiently. Would recommend him to all my friends. Thank you, we appreciate you Adam!! read more

I used the service to pump a septic tank. 1. Their "show up" fee is ridiculous (my appt was pre-Russian invasion of Ukraine but post Bidenflation). 2. Some days after the tanks were pumped I found a number of the lid screws laying in the dirt. read more

Ben from roto rooter did a great job for us. He was on time, very helpful and friendly. He answered all my questions and walked me through step by step. Very satisfied with service Chris G Walla Walla read more

They were the most affordable option I found to do a line scope when buying my house. Saved me sooner money, which I always appreciate!

bathroom sinks were clogged. was charged $400+ for a guy to untwist the drains and get some hair stuck in there; took less than half an hour and no tools were needed. What a rip-off! NEVER AGAIN will we use this company. read more

I reached out asking for a quote to replace a hot water heater in my home. Took days to get a response and when I did a rude woman informed me they'd charge $150 just to come look and again when the work would be done. read more

My sewer line was not draining properly. Called Roto Rooter and they came out to help within a few hours. Levi did a great job clearing the all the roots out of my 105 foot sewer line. He wasn't satisfied until everything in the line was taken care of. Levi did a great job. Brought all the line clearing tools including a camera with him. Used his time very efficiently. Thank you Roto Rooter. Thank you very much Levi. Mark read more

We've known Chris for years. When he took over as the lead tech we got even better results. We'd tried a couple other plumbers to save money, but we always came back. They've got the equipment and experience to make our problems go away. We had a larger repair that required sewer replacement and patching a water main. He got in and got it done right. read more

They are terrible. We've had them to our house a couple times for roots and they would snake and leave, only to have the lines almost immediately back up again. After speaking w/ local sewer utilities, I suspect they use snake lines that are much too small! As in, they use a 1 inch snake on a six inch line; if it cuts through anything at all, it only leaves a 1 inch hole through the blockage. I don't recommend them. read more

I was not impressed. They brought 2 people to clean out a tub drain, so I had to pay 2 people for what is usually a one-person job. Inexcusable. Hope they enjoyed that money. I told my tenant to NEVER call RR again, EVER. read more

Horrible!!! They came and fixed one drain and said they couldn't fix the other until the following week and they would call to reschedule, and never called back. they never have a plummer available. Dishonest and unreliable, I'll never have them back here again read more