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Water heater installation

Water heater repair

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Plumbing repair

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2 years ago

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2 years ago

Speedy response and excellent work. Recommend Gavin, friendly, professional and knowledgable.

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People searched for Water Heater Installation/Repair 107 times last month within 25 miles of this business.

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Allens Plumbing - Allens Plumbing Maui

Allens Plumbing

(116 reviews)

I hired Allen's Plumbing because I had friends who worked for them in the past and I wanted to give…read morebusiness to a longtime local company. I hoped for competent workmanship and a reasonable price for replacing an older solar water heater with a new electric water heater. I was also glad that I even found a 100 dollar off coupon for a new water heater that Allen's Plumbing offered on their website. Scheduling was an issue as I was forwarded from an Oahu call center to a Maui local scheduling number and was forwarded again to a department that would need to estimate my job. During each of these stages I thought communication was adequate and I was told my online coupon for $100 would be honored. Work was planned and completed on the date it was scheduled. No real surprises. I did ask and paid extra for installing 2 owner provided fixtures. These were installed and worked without issue. A day or so after I was charged for the initial job and extra work I asked for and was emailed a receipt. When I checked on the receipt I found I was not credited for the $100 coupon. I then called the same Maui local scheduling number and asked about the coupon. I was told they did not recall accepting the coupon for this job. I gave them a few weeks to rectify this issue as a business that should obviously honor coupons they offer and even accepted prior to starting a job. This has not happened. I can't give a high rating because of this but if you want to continue to hire them to do competent workmanship then you will get what you pay for. A pleasant surprise today. After a few weeks of no response to an issue on coupon for $100, I received a response from the owner. He seemed very straightforward and addressed the issue with a refund. I understand businesses can get busy and may not always get back to you but it was nice that the owner stepped up to clear this up once he was aware of it. Customer service and honest business practices are still alive and well. This gives me confidence to revise my review and recommend this business for this small gesture that really tells a lot about the plumbing company you may hire in the future.

I had a great experience with Allan's plumbing .My solar hot water heater was leaking. They sent…read morePreston over to install it. What a wonderful person he was. He did such a nice clean job. I recommend them.

Roto-Rooter - waterheaterinstallrepair - Updated May 2026

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